Avoiding the bashing!
 

This is just a little advice to all our wonderful sponsor/dealers that sell their goods here. Sometimes what may seem obvious to you the designers of some of the coolest aftermarket parts available on the market, is just not that obvious to the purchaser!
If you take the time to make these things then why can't you take the time to write up and include directions, all this drama could be avoided. Now just again I read another thread were the OP was killing said part for fitment issues, when after all the bashing, the dealer comes in and explains that the OP was not installing it properly, after which he explained how it should be done and problem solved, all that wasted time and drama. What he explained was not that obvious but made perfect sence and said part looked perfect.
Now I say this from experience, I've purchased many items for my car and have installed them myself, that includes the Type III wing and just the other day a Spec ME lip. I won't go into the specifics of just those two items, but after writing up my install for the ME lip, the seller/designer comes on to give me props for the write up, which I thank him for, but if you have the chance to read it there is no chance in the world a customer should have to know this beforehand or would know this. I'm a risk taker so I'm prepared to do what is necessary to install my part (remember the "original nismo intake install"). I mean come on, there was nine holes in the deck of the hatch after removing the sport spoiler and not one was even used for what would have been a great matching point for a TEMPLATE to drill the new holes!
So this is not about just one item, but for some reason it's the norm around here to not be supplied with instructions our even post the install procedure. Knowing not to use tape was a choice of mine and it turns out you shouldn't use tape for this install :shakes head:, or having to remove the bumper to achieve the best fitment are things that should be told up front at point of purchase and not after giving props to the purchaser that took the time to do your said job.
Now please notice how I'm choosing my words, I'm not trying to offend anyone, I'm also a business owner and know firsthand how hard it is to stay in business, so please do not take offence to this, please just use it as advice and avoid the DRAMA.
Kindest regards,
Thomas Pomatico

use paragraphs... or outline form. not sure wat you posted.

Ok dad!

I hope that makes you "HAPPY" Chief of Grammar and Proper spelling.:tiphat:

You know its a funny thing, there's guys that appreciate things and then there's some that don't. I bet I get more thanks then whatever it is your trying to prove.

You make valid points... repped.

Don't feed into it... all you're doing is attracting the Krony-Krew up in here and you will be doing it all day. Don't let a few guys detract some valid points up in here.

Thank you so much. I'm not trying to be a d!ck I'm just saying thats all.

Valid pionts. But there seems to be quite a few on these forums that seem to want everything for nothing or very little. (speaking from experience).

I know just what you’re saying, going on that premise, if posted it wouldn't cost a dime. But I do understand what you’re saying!

Agreed !!

You know its a funny thing that you or anyone else took my post seriously. I have been in forums (not just this one) long enough to know that it doesnt matter how well behaved or how well mannered the community is, there will always be whiners and cry babies. It is almost unavoidable.

Its usually not the sponsors' fault but how the individuals act. So dont take it too seriously.

Very true

What was the point of your post then, for comedy? Cause it sure wasn't funny, just annoying.

OP was trying to provide valuable feedback for the Sponsors which in turn helps the customers and saves everyone time, money and hassle.

A smart and successful business owner should want to please his customers, and providing proper instructions doesn't seem like a stretch... especially when it saves EVERYONE time and frustration.

I'm sure some of these business owners that sell these products don't know how to install their own products! Lol. J/k, but who knows really. Valid points though.

:facepalm:

repped

Sorry sir, i didnt know i am not suppose to joke around in the forums. I swear to god i will never do it again!

It is true that successful business owners should provide excellent customer service and do everything they can to solve the customer's problems.

But nothing can be done if the customer decides to bash on the vendors without seeking for a solution first. All dramas can be settled via pm, that is why i said it is not so much the vendor's problem if people choose to discuss the issue in the open. Vendors were never given a chance to explain in the frst place.

The OP has valid points. Must parts are hit or miss when you are installing them without instructions, and even with instructions is hard to understand.

In my field I do every assembly by the technical manual, however most of these guys that write the instructions have never installed, assembled or mounted that item.

I thanks those that take thier valuable time to do DIY for other. :tup:

How about in addition, the people that aren't mechanically inclined (aka those members that don't own a floor jack but want to install their HFCs in the garage) stop blaming the manufacturers for their failure.

If you don't know what you are doing, you should be seeking a professional installer.

It is like trying to cut your own hair and blaming the scissors.

It's all good B! I think what hit me the most was the DAD part of it, althougth I am a dad and my two kids are my life, I'm the coolest 52 year old you'll EVER meet, I PROMISE YOU THAT!

:iagree: But I will say this, a lot of guys could have saved a bunch of cash doing this themselves and a lot would have if they had instructions. I'm not trying to push my point I'm just having a conversation at this point, so please don't anyone be offended by my statements. My stuff's installed and she's about to have her Fairlady badge installed (right after this next Scotch). So if you need to flame me use the badging instead of this, I think this OP is very important!:tiphat:

I wont doubt that at all :tiphat:

This is a very valid post, thanks Tom.

Valid post, yes, but instructions for what kinds of parts? Exhausts that are purported to have near OEM or OEM fitment are pretty much self explanatory; take off your old exhaust, repeat in reverse order for new components.

Also, maybe you should buy more Stillen! They're the only aftermarket house that thoroughly explains DIY installation (or even, giving the instructions to the installer) completely for almost every part they sell.

:icon18:

Thats a very valid point and dealers should take note of that, some will go in another direction due to the fact that there is no clear cut set of instructions. Keep in mind that replacing is one thing but modding is another.

I didn't get where he is stating that something should be had for nothing. It sounds like he's saying, products should come with more instructional use info and more basic representation. I

But I know what you're saying too... but the flipside to that is there's some sponsors are selling a hot bowl of steam with a big cup of nothing for $300. Let's keep it real. We see an equal amount of both.

Looks like you are a Stillen fan boy! :ugh2:

I'm just a fan of their DIYs. Wish more companies would do the same. I'm still bone stock, lol.

Trying to change it, but vendors here can be slow with PMs occasionally.

So far, i found the injen cai had great instructions, z1 helped me by phone on parts purchased from them, and this forum's diy section is invaluable.

I agree that some vendors are terrible getting back with you!!

What did he just say?

Stuff he bought was hard to install?

Asking for clear instructions as opposed to black illegible photo copies that can't be de-cyphered, seems reasonable. I love Stillen but... I could have saved some time with clear pictures.

:iagree: I like stillen, but the colored instructions online are the exact same as the photocopies they send out with the product. Why not just make color photocopies and be done with it, rather than having both?

Remeber guys, the statements posted are general. What he has written in advice is true. The most valid opposing point is a lot of what we do is modification and not fitment of a product. But a data-log or clear insttruction of the vendors, experience in getting a part in is valid as well. A vendor usually makes a near-one of a kind part and should elaborate his case for using his product through instruction.
Some vendors do an awesome job of explaining how to install their product. Others are saying very little. Certain mods like body kits aren't really instruction necessary. Its more of an experience necessary issue. But some guys can make better instructions for other types of parts. Like oil coolers with thermo plates, etc. Maybe a list of setbacks during installation and how they were overcome (if applicable).
This thread can be debateable, but as the general advice given by OP. Its something "more" vendors should explore within the realm of reason and possiblity.

I wasn't disagreeing with the OP at all. I was saying that I've received good service/instructions from Injen and Z1, and our DIY section has helped me, too.

I agree with the general point of this. Clear instructions and availability to help clarify install instructions are the mark of a good vendor.

I was just making a general statement shado... don't take it personal.:tup: