Nissan 370Z Forum

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-   -   Steering lock problem solved (for real) (http://www.the370z.com/nissan-370z-general-discussions/55315-steering-lock-problem-solved-real.html)

xxAGAVExx 02-18-2013 11:07 AM

Mine went on the flatbed yesterday, getting new steering installed now. I called Nissan corporate and they will get back to me tomorrow if they will cover it

R0bDC 02-18-2013 01:35 PM

Quote:

Originally Posted by xxAGAVExx (Post 2171449)
Mine went on the flatbed yesterday, getting new steering installed now. I called Nissan corporate and they will get back to me tomorrow if they will cover it

Let us know how it goes! How many miles in ur car?

xxAGAVExx 02-18-2013 01:55 PM

Will do. My car is an 09 with 33k miles on it

SurfDog 02-18-2013 04:55 PM

Quote:

Originally Posted by xxAGAVExx (Post 2171757)
Will do. My car is an 09 with 33k miles on it

Yep. Right on schedule. Sorry

Osiris 02-19-2013 10:22 AM

Did a little preventative maintenance today and yanked the fuse. Funny how something so small could cost so much to fix! Kinda reminds me of those flyin gizmos in Tron:

http://i159.photobucket.com/albums/t...psbc81afae.jpg

http://digitalmediaservices.files.wo...4/tron_178.jpg

snizzle 02-20-2013 07:05 PM

steering wheel lock apply to Nismos too?

SPOHN 02-20-2013 07:07 PM

Yes

Footloose301 02-20-2013 10:15 PM

Yes sir. I believe it happened to ScGRacer a couple hours ago. I saw his 2010 Nismo on a flatbed but he hasn't said "why" yet....

CDepp 02-20-2013 10:23 PM

Quote:

Originally Posted by Footloose301 (Post 2176927)
Yes sir. I believe it happened to ScGRacer a couple hours ago. I saw his 2010 Nismo on a flatbed but he hasn't said "why" yet....

Maybe there's a website he could have referenced for this particular problem?

SouthArk370Z 02-20-2013 10:25 PM

Quote:

Originally Posted by CDepp (Post 2176947)
Maybe there's a website he could have referenced for this particular problem?

But how would one ever find such a site?

WShade 02-20-2013 10:38 PM

Just finished reading all 44 pages. Fuse is coming out of the Z and the G this weekend. Thanks!

Ryan's Nissan 02-22-2013 06:38 AM

Nissan Steering Control Unit Fuse
 
Hey guy's, I have a question I hope one of you can answer.

I have a 2009 Nissan Altima that I purchased pre-owned 11/28/11. The other day I tried to start my vehicle and of course, couldn't. I had Nissan run a diagnostic on it, they determined it was a "defective" steering lock control unit. Unfortunately, no matter how many claims, complaints, or letters I write they are unwilling to fix the problem.

I read on the forum that you guy's were able to remove the fuse for the unit and your vehicle would work fine with no ramifications, is that the same for any Nissan, specifically a 2009 Altima?

My vehicle was turned off and the wheel was not locked. I have looked inside my owners manual for a fuse schematic and had no luck. I know little to nothing about cars, fuses or mechanical issues and am in desperate need of any assistance you all can give me.

Thanks for reading and responding!

Side note (I have filed a complaint with NHTSA, BBB Auto, Nissan North America, ARFCA Auto)

SouthArk370Z 02-22-2013 07:00 AM

Quote:

Originally Posted by Ryan's Nissan (Post 2178848)
Hey guy's, I have a question I hope one of you can answer.
I have a 2009 Nissan Altima ...

If not the same SLU, they should be similar enough that the methods on this site should work. http://www.the370z.com/engine-drivet...heel-lock.html will help you find the related posts and DIYs.


Edit: As far as the location of your fuse, look in the owner's manual for fuse block location(s).

xxAGAVExx 02-22-2013 08:33 AM

Well finally heard back from the Nissan regional specialist and she said they reviewed my case and that they couldn't do anything for me. I said I wasn't satisfied, so someone else will be talking to me later today, I guess it is going to be reviewed again by someone else. Doesn't look like I'm getting anywhere yet.

Ryan's Nissan 02-22-2013 08:57 AM

Quote:

Originally Posted by xxAGAVExx (Post 2178938)
Well finally heard back from the Nissan regional specialist.

I heard back from my Regional Specialist yesterday at 1659 hours, after trying to reach her all day. She told me there was nothing they could do and I asked to speak with her supervisor. I was told I would receive a call within 4-6 business hours, so I am expecting a call today.

SurfDog 02-22-2013 09:03 AM

Quote:

Originally Posted by Ryan's Nissan (Post 2178848)
Hey guy's, I have a question I hope one of you can answer.

I have a 2009 Nissan Altima that I purchased pre-owned 11/28/11. The other day I tried to start my vehicle and of course, couldn't. I had Nissan run a diagnostic on it, they determined it was a "defective" steering lock control unit. Unfortunately, no matter how many claims, complaints, or letters I write they are unwilling to fix the problem.

I read on the forum that you guy's were able to remove the fuse for the unit and your vehicle would work fine with no ramifications, is that the same for any Nissan, specifically a 2009 Altima?

My vehicle was turned off and the wheel was not locked. I have looked inside my owners manual for a fuse schematic and had no luck. I know little to nothing about cars, fuses or mechanical issues and am in desperate need of any assistance you all can give me.

Thanks for reading and responding!

Side note (I have filed a complaint with NHTSA, BBB Auto, Nissan North America, ARFCA Auto)

Pull the fuse. if it doesn't work... put it back, no worries.:tup:

there is plenty of DIY advice on where it is and how to try to make a broken one work by tapping your broken steering lock on this forum. Do a search follow the TONS of advice here, and... good luck.

xxAGAVExx 02-22-2013 01:25 PM

Well the supervisor called back and basically told me to pound sand. I'm going to write a letter, but it looks like I'm SOL

xxAGAVExx 02-22-2013 01:49 PM

I learned that nhtsa is responsible for issuing recalls, they have an online complaint form to help them issue recalls. I just filled one out, I recommend everyone that has had this happen file a complaint to try and get this recalled. The website is www.safercar.gov

Ryan's Nissan 02-22-2013 03:41 PM

Quote:

Originally Posted by VCuomo (Post 1775597)
:D Another satisfied customer here!

For those of you who haven't done this yet, here are the steps I followed (I'm not sure that they've been put in one place):
  1. Remove the battery compartment cover (two tabs at the front end of the cover).
  2. Remove the four clips from the perimeter of the battery compartment surround. To remove each clip, use a small flat blade screwdriver and gently pry up the center round "head" of the clip, then pull out the entire clip.
  3. Remove the battery compartment surround; note the section at the front driver side that goes under the support bar.
  4. Remove the passenger side windshield cowl's rubber hood seal just to the rear of the battery compartment - there are four clips embedded in the seal, just put your fingers around them from between the firewall and the seal and pull up
  5. Remove the passenger side windshield cowl (two clips that are the same as the battery compartment surround). Note that there is a tab (but no clip) where the cowl goes underneath the windshield seal - pull this up slightly, then pull the cowl out.
  6. The fuse box will now be fully visible and accessible. There are two tabs at the top of the fuse box that go into the steel frame that the box is sitting in. Simultaneously push the two tabs towards the driver side of the car, and then pull the fuse box up and out.
  7. There are two tabs on the bottom of the fuse box (where the harness enters) - push the two tabs and pull the cover open.
  8. Put the car in ACC - do not start the car.
  9. Remove the steering lock 10A fuse (top fuse in the lower lefthand block of four fuses - see the pictures in other posts in this thread, or just look at the diagram that is silkscreened into the top of the fuse box). To remove the fuse, I just used the same flat blade screwdriver that I used on the clips to partially pry up the fuse, then I used my fingers to pull it the rest of the way out. No fuse puller or needle-nose pliers needed.
  10. Change the car from ACC to OFF.
  11. Put the cover back on the fuse box.
  12. Put the fuse box back into the steel frame - make sure (a) to align the slots at the center of the box with the tabs in the frame; (b) that the harness will fold under the box and slide down into the area underneath the box; and (c) that the two locking tabs at the top of the box are fully engaged and the box is locked into place when you are done.
  13. If you wish, now is a good time to start the car and make sure that all is well. Before you start the car, make sure that no trim pieces, clips, or tools are loose in the engine compartment.
  14. If you did start the car, turn it OFF.
  15. Re-install the windshield cowl. To reinsert the two clips, push the center portion of the clip all of the way up, then insert the clip, then push the center portion of the clip all of the way down (you should hear a click when it engages). If the clip that goes into the passenger fender side of the cowl does not engage (or if the cowl does not lay flat on the fender), you most likely do not have the fuse box fully seated in the steel frame - remove the cowl and go back to step 12.
  16. Re-install the winshield cowl rubber seal.
  17. Re-install the battery surround trim (remember the portion that goes under the bar), re-inserting the four clips the same way as with the windshield cowl.
  18. Re-install the battery compartment cover.
  19. Pop open a tall frosty can of refreshment, stand back, and admire your $500 savings!

Does anyone know if these instructions will similar for a 2009 Nissan Altima?

*EDIT* Im going to the dealership after work at 1800hrs and will take a picture of my fuse schematics as well as the interior and exterior fuse box and engine, that way the very mechanical savy people can help me lol.

Ryan's Nissan 02-22-2013 04:23 PM

Quote:

Originally Posted by xxAGAVExx (Post 2179440)
Well the supervisor called back and basically told me to pound sand. I'm going to write a letter, but it looks like I'm SOL

Basically told me the same thing. I'm also going to write a letter to the President of Nissan. Carlos Ghosn... Nissan North America 685003, Franklin Tennssee 37068.

She basically said, that if I try to write it to anyone other than what she gave me, it will be re-routed to her and she will just continue to deny my claim...

bmarcinczyk14 02-22-2013 07:56 PM

All you need to include in your letter is this.....GTR has same exact steering unit=recalled..........370z same exact steering unit=deal with it ........this is fair how?:confused:

OmZ370Z 02-23-2013 08:47 PM

Pain in the a$$ lol this just happened to me, ran in the store and when i came back out the sensor was doneski. Many thanks on whoever had the idea of taking the sensor apart bc i really didnt feel like spending $600. Great thread!

Baer383 02-24-2013 10:19 AM

Quote:

Originally Posted by OmZ370Z (Post 2181121)
Pain in the a$$ lol this just happened to me, ran in the store and when i came back out the sensor was doneski. Many thanks on whoever had the idea of taking the sensor apart bc i really didnt feel like spending $600. Great thread!

This is a remove the fuse thread:shakes head:

But never the less I'm glad you got your car fixed without spending $600:driving:

ZForce 02-24-2013 10:59 PM

Steering lock (s/l) failed last week (3/21/13) on revised part #C. Odd thing about it, is I was planing on removing the fuse today. Oh well, could not have happened any sooner. Been driving on borrowed time. Replaced with CURRENT rev part D. Driving a 2009 sport model with 45K miles. This is the original steering lock. Total dollar out of pocket = ZERO. Extended warranty and towing picked up by extended warranty. Picking up the harness.

NitrousZ34 02-25-2013 07:34 PM

Help ASAP! How to open the SL fuse box
 
I'm doing the steering lock fix right now, I got the fuse box out by un clipping the bottom, but now I can't actually open the damn thing to pull the fuse!!! The top two clips don't do ****. Someone call or text me that knows how to open it. 805.509.2679 thanks!

bucky1845 02-25-2013 07:47 PM

Well, I did mine today and didn't have to remove the fux box; just took off the top and the two clips allowed me to access the box. Fortunately, unfortunately, we bought the Z in 2011, it's an '09, and the fuses for the heated seats and the steering lock had already been removed. Luck for me, but easy to do had it been there. Can't imagine what the prob is with your box.

NitrousZ34 02-25-2013 07:53 PM

http://i1325.photobucket.com/albums/...psa1033cc5.jpg

Is that the correct fuse that's not showing? If it is, then the previous owner already removed it.

xxAGAVExx 02-25-2013 08:01 PM

I've been blowin up Nissans FB page, got a response. I saw someone on there too that had the SLU failure on their Altima. I think I'll keep posting pics of my car being towed everyday till i get somewhere

DCspartan09 02-25-2013 09:02 PM

Quote:

Originally Posted by xxAGAVExx (Post 2184030)
I've been blowin up Nissans FB page, got a response. I saw someone on there too that had the SLU failure on their Altima. I think I'll keep posting pics of my car being towed everyday till i get somewhere

Just out of curiosity, have you been dealing with Beverly?

I filed a claim a few weeks ago myself. Really wish we could just get everyone who has had theirs fail call and file a claim. Just overload consumer affairs with these investigations that they just start settling and reimbursing people and/or issue a voluntary recall/service bulletin. Everyone definitely should go to the NHTSA website and submit a complain.

xxAGAVExx 02-25-2013 09:11 PM

No I talked to Cindy, and then her supervisor Sarah

scuderia47 02-25-2013 10:29 PM

I've read a lot of this thread and just to be 100% sure, after pulling the fuse there have not been any reported problems with people getting stranded. Correct?

Have those recently reporting failures above not pulled their fuse yet?

I am seriously considering a 2009 Z and this steering lock thing is bugging me out. I need a new car bc my current car leaves me stranded but I don't want to pay a lot for a car that's going to leave me beached somewhere....but I also dont want to drive around in a kia and I really like the Z.

I have no qualms about buying a Z if all I have to do is pull a fuse to increase the reliability and not get stranded for a silly reason.

Thanks!
Bill

daisuke149 02-25-2013 10:32 PM

will not leave you stranded if you pull the fuse unless its a unrelated issue to the steering lock.

Ryan's Nissan 02-25-2013 10:51 PM

Quote:

Originally Posted by xxAGAVExx (Post 2184030)
I've been blowin up Nissans FB page, got a response. I saw someone on there too that had the SLU failure on their Altima. I think I'll keep posting pics of my car being towed everyday till i get somewhere

Haha, man that's me! I was blowing their Facebook up all day long and they kept deleting everything. I finally called I told them I'm now taking screen pics and that I had already shared it on my Facebook where they can't delete it.

Side note- I knew that you were in this forum when I read your initial post on their FB that said "pound sand"

Also, I first spoke to the Regional Consumer Affairs Specialist; Rosa Lincoln. She basically told me to get lost. I told her I wanted to speak with her supervisor. She said it would be 4-5 business hours, (too bad when she called me it was 5pm already...). So the next day I kept calling, probably 8 times and asking them to send a internal message and note that I was without a vehicle and too call me back ASAP even after business hours. Finally the Supervisor for Regional Consumer Affairs; Sarah Pratt. She told me to get lost also and that not matter how many complaints I filed it wouldn't matter. I told her I wanted to speak with her supervisor, she told me she was the highest person in the department, so I told her then get me someone higher in a different department! Then I asked her for the Corporate Office address and owners information because I was writing a letter. I then told her to escalate my case to the Executive level. Once I did that, I started posting on their Facebook. My first post had about 30+ likes and multiple negative comments about Nissan. That's when Kellye L; Nissan Social commented and asked me to PM her my VIN and contact info, so I did. she then message me back 2 days later saying that my case was under review and I could call 1-800-Nissan1 if to speak to an agent on Monday and I would hear back from them within 24-48 business hours. So I was checking their FB and noticed you posted a picture of your car to keep it at the top of the FB page, So I screen shot my initial post and posted it again, by posting a picture I was able to then share the post. Once I started sharing it, about an hour later 17 people had shared it throughout the U.S. and I had about 17 likes and more negative Nissan comments.... then they deleted it! So I kept re-posting it and taking screen shots. I also kept calling and calling every 15 to 20 mins until Elise with the Corporate Office called me back and said they would look thoroughly through my case and let me know the decision before the end of the business day tomorrow. If I get denied I will continue to push and make this go Viral. Im not sure about you, but some people have contacted me about getting information together to go to the Today Show about Nissan.

SouthArk370Z 02-25-2013 11:08 PM

Quote:

Originally Posted by scuderia47 (Post 2184329)
I've read a lot of this thread and just to be 100% sure, after pulling the fuse there have not been any reported problems with people getting stranded. Correct?

Correct. Zero verified reports of any side effects.

At one time it was suspected that disabling the SLU could cause a random pause between pushing the start button and the engine cranking, but it was found to happen to those that have not disable the unit.

Quote:

Originally Posted by scuderia47 (Post 2184329)
Have those recently reporting failures above not pulled their fuse yet?

While it is possible for the electronics in the SLU to fail after pulling the fuse (the fuse only powers the motor to retract the locking pin), I have seen no reports of this happening ... yet. They will eventually fail, but the electronics - so far - has not been a problem. The problem is in two microswitches inside the SLU.

Quote:

Originally Posted by scuderia47 (Post 2184329)
I am seriously considering a 2009 Z and this steering lock thing is bugging me out. I need a new car bc my current car leaves me stranded but I don't want to pay a lot for a car that's going to leave me beached somewhere....but I also dont want to drive around in a kia and I really like the Z.

The fix is too easy to let this concern you. Not only can you pull the fuse, you can cut the motor power wire at the SLU or you can install a custom-built harness extension that is being sold by another member.

Quote:

Originally Posted by scuderia47 (Post 2184329)
I have no qualms about buying a Z if all I have to do is pull a fuse to increase the reliability and not get stranded for a silly reason.

The fix is really that simple. Get the Z and start having fun. :driving:

For more info see: http://www.the370z.com/engine-drivet...heel-lock.html (I haven't updated it in a while, but there hasn't been much in the way of new info; just rehashes of the same old stuff).

SouthArk370Z 02-25-2013 11:44 PM

Quote:

Originally Posted by Ryan's Nissan (Post 2184361)
Haha, man that's me! I was blowing their Facebook up all day long and they kept deleting everything. I finally called I told them I'm now taking screen pics and that I had already shared it on my Facebook where they can't delete it. ...

I started posting to Nissan's FB page about the faulty SLUs. Let's see if it gets deleted. Look for Nacho Mahma.
If you see any factual errors, please let me know and I'll edit/repost.

xxAGAVExx 02-26-2013 08:36 AM

Yeah I'm just gonna keep posting pics everyday. Looks like we are in the same boat. I'm gonna file a complaint with the bbb if I don't hear back from Nissan today. I'm going to write a letter as well. I was going to email the local news hear too. I'm sure they don't like the negative posts on their FB page so if we keep posting hopefully something will happen

xxAGAVExx 02-26-2013 08:53 AM

If you go to www.safecar.gov and file a complaint, it increases the chances of it being recalled, but they also post a list of all the complaints to http://www.faqs.org/car/Nissan-370z/steering/ I just saw my complaint posted today, I'm going to print this list and use it in my letter, probably paste this to Nissans FB page later tonight too.

Ryan's Nissan 02-26-2013 10:45 AM

Well, some good news and bad news. Spoke with Executive member Elise today who advised that they will not be reimbursing me for anything.

Good news, I complained for a week to the dealership and spoke with the owner also, he contacted his sales rep *Mike Cook, who is supposed to cover the part, they are going to waive the diagnostic fee and I pay for labor.

Yes, I know that's good. But at the same time, I shouldn't have to pay anything nor should anyone else. I'm still going to write my letter and continue to post on their Facebook.

bbowers825 02-26-2013 12:07 PM

I haven't been part of this community for very long, but we seem diligent in getting something done about a real problem with the car! Keep up the good work everyone. I will post my info the websites, but I don't have Facebook! Keep fighting the good fight all. :)

xxAGAVExx 02-26-2013 01:25 PM

Nissan called me today because of my Facebook complaints. Same supervisor Sara that I talked to before, told me nothing had changed. I filed a complaint with the department of agriculture consumer affairs. More blasting of Nissan on Facebook when I get home tonight


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