FK'D by Nissan

Modshack · 06-15-2009, 05:20 PM

Quote:

Originally Posted by tstrick9

So, have you had a dealer void your warranty for an aftermarket oil filter?

I don't use a dealer for any servicing at all, not even the free lifetime oil changes that came with my purchase. You can see where "free" got NotmyGTR...

I will say, that a few years ago some fancy chromed oil filters came out for the Honda Goldwing Motorcycle. These resulted in major engine faiures and were NOT covered under warranty (I worked for the Honda M/C division at the time). Any faiure of the oil system or related parts with an aftermarket filter on the vehicle would certainly be reasons for denial. That said, oiling faiures are pretty few and far between..I do not use the Nissan filter.

kannibul · 06-15-2009, 05:37 PM

Quote:

Originally Posted by Modshack

I don't use a dealer for any servicing at all, not even the free lifetime oil changes that came with my purchase. You can see where "free" got NotmyGTR...

I will say, that a few years ago some fancy chromed oil filters came out for the Honda Goldwing Motorcycle. These resulted in major engine faiures and were NOT covered under warranty (I worked for the Honda M/C division at the time). Any faiure of the oil system or related parts with an aftermarket filter on the vehicle would certainly be reasons for denial. That said, oiling faiures are pretty few and far between..I do not use the Nissan filter.

Honda is pretty bad about MC warranties.

That said, that incident you describe should have resulted in a class action lawsuit, where the owners got warranty repairs, and lawyers made a lot of money...

Modshack · 06-15-2009, 06:08 PM

Quote:

Originally Posted by kannibul

Honda is pretty bad about MC warranties.

That said, that incident you describe should have resulted in a class action lawsuit, where the owners got warranty repairs, and lawyers made a lot of money...

Bad? That was hardly the case in the 21 years I worked for them. Most warranty denials were clear cut abuse (very prevalent with the ATV's)

Class action? Warranty? It was a bad part from an aftermarket supplier who sourced them from China. Honda did, in fact, good faith a few, but ultimately it was not their responsibility. They did not sell the part. Luckily they were pulled out of the parts channel pretty quickly averting a real disaster (given how GW riders like chrome stuff!)

NotmyGTR · 06-16-2009, 12:19 AM

Sorry this is posted late, duty calls. None the less I went to the dealer this afternoon to discuss the weekends events. I almost felt like I was in High School again or something. When I arrived the repair/service manager was calling the mechanics in his office one by one to find out what was done to my car and who did it. When the last guy was finished, he called me in his office. Big Huge Brass ones he must have, he proceeded to tell me he wanted me to explain every thing that went on from Friday until this afternoon concerning my car. Now, Im a patient person for about ....... half a second, then I want to go across this dudes desk. After telling him that Im not his son, or he doesnt sign my paycheck so dont try treating me like one of your part time employees that needs a job I proceeded to tell him that his mechanics screwed the pooch on my oil change, charged me for a Mobile 1 filter but installed an OEM filter.........and it leaked. Then tried changing the filter again and again and again, using OEM and they all leaked. Finally put what I paid for on the car, and no more leak. Then I handed him my maintenance booklet and had him document what was done, what was installed, and why it was installed. All this ending of course with his signature and business stamp. Bingo, now my azz is covered in the event of failure in the future. Kinda suprised he put his name in black and white so easily. But he did change his persona quite a bit after he asked what I did for a living.

As for the follow up, they are going to take another 370 they have on the lot and replace the oil/filter just to see if they have the same problem with this particular batch of filters. He then told me that he would like to bring my car back in and try using another genuine nissan filter on my car........uhhhh not gonna happen. I dont think he liked the part where I told him that he can keep the sh!tty paper internal filter for his own personal use before I put it on my car ever again. But, the customer is always right....so they say. Beyond that I am supposed to get copies of testing procedures that they carry out on the dealer owned 370 concerning the filter issue. He did not confirm or deny the fact that if the filters they have on hand dont leak on another 370, than something is obviously wrong with my car and they will replace it. I didnt spend 35K for part brand new/part P.O.S.

travisjb · 06-16-2009, 01:48 AM

I love it... that dude has probably bullied his staff and his customers for years... he needs more customers like you! Nice job

NotmyGTR · 06-16-2009, 10:50 AM

Just believe in getting what I pay for. And it will be a cold day in hell before I let somebody talk to me like a two year old that broke a lamp.

semtex · 06-16-2009, 11:41 AM

Look at the bright side. At least they didn't do THIS do your Z . . .

nogoodname · 06-16-2009, 11:54 AM

the axle is missing and the lift arms also....lol

where's you find that pic??

semtex · 06-16-2009, 11:59 AM

I think the front lift arm is just being blocked by the rear one. Like when the car fell forward the front arm probably swung back. This pic was/is on my hard drive. Can't exactly remember where I got it. I vaguely remember something about this Z going in for some recall work that required the entire rear axle to be removed, which of course changed the weight distribution.

nogoodname · 06-16-2009, 12:02 PM

wow....note to self, when a major recall happens....don't be the 1st to go....lol

Modshack · 06-16-2009, 12:05 PM

....

chubbs · 06-16-2009, 12:43 PM

Quote:

Originally Posted by NotmyGTR

Sorry this is posted late, duty calls. None the less I went to the dealer this afternoon to discuss the weekends events. . . . . . . . ........... . . . . . .and they will replace it. I didnt spend 35K for part brand new/part P.O.S.

Some posts make your heart glow and bring a smile to your lips.

Well done mate.

mspeasl · 06-17-2009, 01:04 PM

Quote:

Originally Posted by NotmyGTR

.............. When I arrived the repair/service manager was calling the mechanics in his office one by one to find out what was done to my car and who did it............

If the above is true, you need to RUN not walk to another dealer ASAP for your service work!!!!!!!!!!! At all dealerships the Service Advisor assigns the work to be done and the service tech then time stamps your work order. That's the way that the Tech gets paid............... So for the Service manager to make it look like HE DON'T KNOW who did it is BS!!!!!!!!!!!!!!!!! It was nothing but a DOG & PONY Show for your benefit................ It appears they lack the skill, competence, or character expected of a member of a highly trained profession. You need to contact Nissan North America about this dealers service departments inability to do a simple oil change and their attempt to cover up their lack of professionalism.

06-16-2009, 12:19 AM	#64 (permalink)
NotmyGTR Base Member Join Date: May 2009 Location: TX Posts: 177 Drives: 09 370Z/Pearl 6speed Rep Power: 16	Dealer visit Sorry this is posted late, duty calls. None the less I went to the dealer this afternoon to discuss the weekends events. I almost felt like I was in High School again or something. When I arrived the repair/service manager was calling the mechanics in his office one by one to find out what was done to my car and who did it. When the last guy was finished, he called me in his office. Big Huge Brass ones he must have, he proceeded to tell me he wanted me to explain every thing that went on from Friday until this afternoon concerning my car. Now, Im a patient person for about ....... half a second, then I want to go across this dudes desk. After telling him that Im not his son, or he doesnt sign my paycheck so dont try treating me like one of your part time employees that needs a job I proceeded to tell him that his mechanics screwed the pooch on my oil change, charged me for a Mobile 1 filter but installed an OEM filter.........and it leaked. Then tried changing the filter again and again and again, using OEM and they all leaked. Finally put what I paid for on the car, and no more leak. Then I handed him my maintenance booklet and had him document what was done, what was installed, and why it was installed. All this ending of course with his signature and business stamp. Bingo, now my azz is covered in the event of failure in the future. Kinda suprised he put his name in black and white so easily. But he did change his persona quite a bit after he asked what I did for a living. As for the follow up, they are going to take another 370 they have on the lot and replace the oil/filter just to see if they have the same problem with this particular batch of filters. He then told me that he would like to bring my car back in and try using another genuine nissan filter on my car........uhhhh not gonna happen. I dont think he liked the part where I told him that he can keep the sh!tty paper internal filter for his own personal use before I put it on my car ever again. But, the customer is always right....so they say. Beyond that I am supposed to get copies of testing procedures that they carry out on the dealer owned 370 concerning the filter issue. He did not confirm or deny the fact that if the filters they have on hand dont leak on another 370, than something is obviously wrong with my car and they will replace it. I didnt spend 35K for part brand new/part P.O.S. __________________ 1996 Skyline GT-R LM fully tuned by Mines/2006 Nissan Titan 5.6 SE Texas Edition/2009 370 Base w Sport Pkg

06-16-2009, 01:48 AM	#65 (permalink)
travisjb A True Z Fanatic Join Date: Jan 2009 Location: GSO Posts: 2,803 Drives: VIR Rep Power: 188	I love it... that dude has probably bullied his staff and his customers for years... he needs more customers like you! Nice job __________________ 2009 370Z #104 For Sale

06-16-2009, 10:50 AM	#66 (permalink)
NotmyGTR Base Member Join Date: May 2009 Location: TX Posts: 177 Drives: 09 370Z/Pearl 6speed Rep Power: 16	Right and wrong Just believe in getting what I pay for. And it will be a cold day in hell before I let somebody talk to me like a two year old that broke a lamp. __________________ 1996 Skyline GT-R LM fully tuned by Mines/2006 Nissan Titan 5.6 SE Texas Edition/2009 370 Base w Sport Pkg

06-16-2009, 11:41 AM	#67 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 54 Posts: 5,995 Drives: People to drink Rep Power: 32	Look at the bright side. At least they didn't do THIS do your Z . . . __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

06-16-2009, 11:59 AM	#69 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 54 Posts: 5,995 Drives: People to drink Rep Power: 32	I think the front lift arm is just being blocked by the rear one. Like when the car fell forward the front arm probably swung back. This pic was/is on my hard drive. Can't exactly remember where I got it. I vaguely remember something about this Z going in for some recall work that required the entire rear axle to be removed, which of course changed the weight distribution. __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

06-16-2009, 11:54 AM	#68 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1765	the axle is missing and the lift arms also....lol where's you find that pic??

06-16-2009, 12:02 PM	#70 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1765	wow....note to self, when a major recall happens....don't be the 1st to go....lol

06-16-2009, 12:05 PM	#71 (permalink)
Modshack A True Z Fanatic Join Date: Mar 2009 Location: Greenville NC Posts: 2,883 Drives: 370Z Sport Rep Power: 976	.... __________________ Steal my car! (SOLD)...Now Porsche Cayman S Oil Cooler DIY: Here! Last edited by Modshack; 06-16-2009 at 12:07 PM.