Is a dealership allowed to turn you away?

twdnewh · 05-04-2012, 01:06 PM

I live in the middle-east and bought a US-spec imported Z.

When i went to the authorized Nissan dealership to book a service appointment, I was turned away and informed that they do not work onUS-spec vehicles.

Luckily, another authorized dealer will take the car in, but is located about 2 hours away in another city.

My question is, is this kind of thing allowed? Should i contact Nissan HQ?

Thanks

MyZ4U2C · 05-04-2012, 01:25 PM

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

Mt Tam I am · 05-04-2012, 01:40 PM

Quote:

Originally Posted by MyZ4U2C

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

m4a1mustang · 05-04-2012, 01:40 PM

Quote:

Originally Posted by MyZ4U2C

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

FuszNissan · 05-04-2012, 01:42 PM

You will probably be question by Nissan about the us spec Z. And get flagged for no warranty. I wouldn't open pandoras box, and go elsewhere.

kenchan · 05-04-2012, 01:54 PM

unless it's a waranty repair, why not have a local speed shop help you with your maintenance work?

LakeShow · 05-04-2012, 02:05 PM

Try other places and see what happens. Contacting Nissan might actually hurt your cause possibly.

MacLean · 05-04-2012, 02:23 PM

Quote:

Originally Posted by MyZ4U2C

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

Quote:

Originally Posted by FuszNissan

You will probably be question by Nissan about the us spec Z. And get flagged for no warranty. I wouldn't open pandoras box, and go elsewhere.

Quote:

Originally Posted by LakeShow

Try other places and see what happens. Contacting Nissan might actually hurt your cause possibly.

I would tread lightly & think twice about making any calls.

kidkotic2001 · 05-07-2012, 10:52 PM

Quote:

Originally Posted by MyZ4U2C

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

370ZilverZ · 05-08-2012, 09:24 AM

You are better off working with someone that will work with you!

SS66 · 05-08-2012, 10:33 AM

Thanks them kindly and later send them a gift basket full of delious pork items and porn magazines.

SalA · 05-08-2012, 03:59 PM

Quote:

Originally Posted by MyZ4U2C

Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

Yeap...Point Well Made!

twdnewh · 05-08-2012, 04:53 PM

Thanks for the replies.
I contacted the other dealer in another city, and even they will not do anything more than change oil and filter. I'm better off finding an independent auto shop and just work with them.

2011 Nismo#91 · 05-08-2012, 05:13 PM

Quote:

Originally Posted by twdnewh

Thanks for the replies.
I contacted the other dealer in another city, and even they will not do anything more than change oil and filter. I'm better off finding an independent auto shop and just work with them.

That sucks, I don't know the laws there but here a vehicle importer is required to honor the manufacturers warranty unless it is agreed to be waived before hand. I read up on this when I was still interested in importing a non us spec car. A dealer here as an authorized reseller cannot deny a warranty work just because.

What work are you looking to get done? Who did the importing, did they agree to a service contract/warranty at the time of sale? If you have nothing, no Nissan dealer will help you, to lose you might as well call Nissan.

SS66 · 05-09-2012, 09:52 AM

Quote:

Originally Posted by twdnewh

Thanks for the replies.
I contacted the other dealer in another city, and even they will not do anything more than change oil and filter. I'm better off finding an independent auto shop and just work with them.

Sorry to hear something so easy has become so hard. Are we not being told we are now living in a global market/economy? Someone must have forgotten to tell the automotive world. I would not allow a non dealer to work on the car. That just might VOID any remaining factory warranty. The middle east is so complicated you can't even get a Nissan serviced at a Nissan dealership.

05-04-2012, 01:06 PM	#1 (permalink)
twdnewh Base Member Join Date: Apr 2012 Location: U.A.E Posts: 4 Drives: 2011 Nissan 370z Rep Power: 13	Is a dealership allowed to turn you away? I live in the middle-east and bought a US-spec imported Z. When i went to the authorized Nissan dealership to book a service appointment, I was turned away and informed that they do not work onUS-spec vehicles. Luckily, another authorized dealer will take the car in, but is located about 2 hours away in another city. My question is, is this kind of thing allowed? Should i contact Nissan HQ? Thanks

05-04-2012, 01:42 PM	#5 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 542	You will probably be question by Nissan about the us spec Z. And get flagged for no warranty. I wouldn't open pandoras box, and go elsewhere. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

05-04-2012, 02:05 PM	#7 (permalink)
LakeShow A True Z Fanatic Join Date: Dec 2010 Location: L.I., NY Posts: 5,307 Drives: Everything Rep Power: 25	Try other places and see what happens. Contacting Nissan might actually hurt your cause possibly. __________________ \|2013 Audi S4\|Ibis White/Black\|S-Tronic P+\| \|2013 370z\|PearlWhite/Persimmon\|Touring/Sport/Nav\|F.I. CBE 18" CF\| \|Sold\|2011 370z\|Gun Metallic\|Touring/Sport/Nav\|

05-08-2012, 09:24 AM	#10 (permalink)
370ZilverZ A True Z Fanatic Join Date: Dec 2011 Location: DFW, TX Age: 67 Posts: 2,321 Drives: '11 BMW Z4 Rep Power: 18	You are better off working with someone that will work with you! __________________ 370ZilverZ Journal BMW Z4

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05-04-2012, 01:25 PM	#2 (permalink)
MyZ4U2C Enthusiast Member Join Date: Mar 2011 Location: Salt Lake City Posts: 448 Drives: 40th Z #51, 15 FozXT Rep Power: 554	Dealers are indivually owned and operated and can choose to turn people away as they see fit. Contacting Nissan won't do much, even if they convinced the dealer to look at the vehicle..would you really want a establishment that didn't want to work on it who now has had it's toe stepped on? Better to go to the dealer who will work with you

05-04-2012, 01:54 PM	#6 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	unless it's a waranty repair, why not have a local speed shop help you with your maintenance work?

05-08-2012, 10:33 AM	#11 (permalink)
SS66 Base Member Join Date: Apr 2011 Location: Overland Park, Kansas Posts: 165 Drives: 2011 370Z SP m6 Rep Power: 14	Thanks them kindly and later send them a gift basket full of delious pork items and porn magazines.

05-08-2012, 04:53 PM	#13 (permalink)
twdnewh Base Member Join Date: Apr 2012 Location: U.A.E Posts: 4 Drives: 2011 Nissan 370z Rep Power: 13	Thanks for the replies. I contacted the other dealer in another city, and even they will not do anything more than change oil and filter. I'm better off finding an independent auto shop and just work with them.