Dealership warranty fix story
 

So I brought the car into a reputable dealership in my area for mostly electrical problems. They were nice and friendly. I was feeling good about the dealership until this tech was called over to drive the car with me to show that the car has no more issues. Right off the bat, this tech was very unprofessional, trolling the **** out of the car. Conversation for the most part goes something like this:

Him: "How do you fit into this thing?" Then continues with saying how he hates this car

Me: (wtf!?) "Really? What's wrong with it (f** u)?"

Him: "Motor's too big and heavy for the car"

Me: :lol: "it's just 3.7L"

Him: "I like the 350 better"

Me: "it's only .2L difference"

Him: "this car's too torque-y"

Me: (what s*** are you smoking?) how do you have too much torque? if anything this car is getting slow to me. i'm already wanting to tell this guy off but i don't want to make this guy hate me and mess with my car if i bring it back there again, so i humor him with some subtle stabs.
:lol: "what are you, a honda guy?"

Him: "no i'm a toyota guy"
so i mention the supra and i get no real reaction from him about it. he mentions that he used to work "there," pointing at a nearby toyota dealership. i'm thinking he got fired.
just as he tries to pull back into the dealership, he stalls again for the 3rd time, and says again "i hate these things"

Me: " u gotta learn to how to drive it first..."

Him: he humors me with a f*** u laugh

we walk over to the manager and the tech tries to shake my hand before leaving the office. i did not oblige the troll.

so i got back into the driver's seat, noticed my prior full tank was now drained to about 70% full with only about 45 miles added on the odometer. so i'm assuming they left the car on idling for hours and hours.

my conclusion: very nice and friendly manager, and regular staff. don't like the techs there. some of them look like backyard mechanics wearing nissan uniforms.

Thats annoying. well at least your car didn't get broken into, taken for a joyride, stolen.... etc.

some people just want you to know they are douchebags.... i guess this guy was one of them haha.

wow :eek:

you should've complained asap to the manager. he would have gotten his rear end fired faster than he can stall the car. their own staff talking trash about the cars that they sell would not have gone down too well with the dealership manager.

you know what, i'll do that right now. thanks :tiphat:

Maybe he's a spy from Toyota trying to sell Prius in a NISSAN dealership.

why did you not say anything then? :confused: this is america. if you dont speak up that means you accepted. :D

i would've just told the guy to stay put and spoke to the manager how displeased i was with how the session went.

then the tech can look up your address in the book, find where you live and slash your tires and key your car :)

maybe i'm just paranoid though :p

You did the best thing possible.... laugh at him and his life behind his back.

And he's a wanker!

Yup this is my Nissan dealership as well.

i should've done that but i just wanted to get back in the car and leave to take care of errands. i wrote an email summarizing what happened to the manager i know there. hopefully that matter will be taken care of. this is why i only go to my boy's shop, PetrolWerks, when i need something done. i don't need to be paranoid about what prick is messing with my car or if he's even doing the work he's getting paid to do

i just got a fast reply back from the manager. he'll be taking care of the tech immediately

How can I reduce my torque to be more like a 350? Yeah I hate it when I pull hard off the line. :rolleyes:

yah, i hear ya. i hate taking my cars to the dealer for service...so i rarely do. :D

what dealership?

Dealership serviced my car one time and get it back and the seats are in strange positions and my carpets and the plastic by door and seat all have foot tracks and dirt on my car when it was clean going in. People just have no consideration. My brother in law has a Volkswagen GTI 2011 and when he takes his car or if they service anyone's car the service guys first wrap driver seat in plastic and put a paper on the carpets.

Amen to that. The one time I took mine in so far, they actually put the paper down on the carpet...and then proceeded to scrape and track mud all up the lower door trim and foot well trim while getting into it. :rolleyes:

Of course, to top all that off, they then tried to charge me for completing a TSB even though it was still in warranty. :mad: Suffice to say...the next time I absolutely have to go to a dealer will be to a different one.

:icon18::rofl2::driving:

That's crazy...... Even when I take the wife's car in for a $20 special (can't even do it that cheap myself) they cover seat and the floor mats even though they are winterized floor mats. This is coming from a Midas or Mr. Lube even! Crazy to think a dealership is skipping out on some of the basics......

Thats ridiculous!

Last time I took my car into the local dealer to plug a hole in my tire, i come back to pick it up and my synchro rev and tracs control are turned off (found that out by almost spinning my car when punching it to get out in front of traffic). Call back up there infuriated to have the manager tell me "they prolly turned it off to run diagnostics."

me: "a) why are u running diagnostics on my car to plug a tire? and b) you don't have to turn any of those systems off to run diagnostics! Might wanna tell ur techs if they're gonna go drive the sh!t outta my car to turn the tracs control back on when they are done!"

Him: long pause... "well... idk what the exact reasons are, but my techs would never abuse a car.

Me: "ya right." Hang up!

If I woulda spun my car into traffic that woulda been a nice fat lawsuit when I took them to court and had the ecu info pulled to show they turned it off. Needles to say, they don't touch my car any more.

#1: You should inform the manager that the tech you rode with is an idiot with absolutely no concept of Customer Service and a big mouth.

#2 They drove your car for 45 miles? Holy crap! I'd be all over their a$$.

You are taking your life in your hands running high-performance tires with a plug.

Doesn't traction control reset when the car is shut off? I do believe it does.

He must have missed the orientation training session from Nissan and still in denial state that he still works for Toyota :)

tracs and srm are constantly on in my car. tracs never resets to off position when a car is turned off. That would be dangerous

In a prefect world does sveryone replace their tires when they get a nail or something in them? Sure

However with rears on these running around $300 a piece, financially I wasn't willing to throw away a decent rear.

Motorcycle tires are the only thing I refuse to plug or patch.

I know... "something something $35,XXX car, something something small price to pay, etc... But I am saving up for a new set as soon as I can.

i think you misunderstood him, what he's saying is that when you turn the car off and then turn it back on again traction control resets to the "on" position automatically, so unless they left your car running when you went to go pick it up it would have automatically reset the traction control to "on" like all of our cars do when they are turned off and back on again. still annoying though to know that some dealers techs mess around with stuff in the cars like that though, thats why i only go to dealerships that have a see through window to the shop so i can see what they are doing to my car hehe :)

^^ ahh ok I get what you're saying. ok I misread 370zsteve's initial post. Ya That one confused me too. my car was pulled around to me when I got their by a tech, so idk what the deal was. All I kno is those are 2 things I never turn off. Could have been an honest mistake. I wouldn't gave said anything if it didn't almost get me in a wreck.

haha, yeah i can totally understand that, i couldn't believe how easy it was to kick the Z's tailend out without traction control on the first time i tried making a turn with throttle only halfway down. of course now that i've gotten used to the power of the engine i can do the same thing and do a controlled drift, hard to believe how easy it is to control this car sometimes once you get used to it.

I really doubt he would go do a track day or autox with a plug, but for street driving its really not that big of a deal.

Actually they seem to do fine. Even the ones you push in from the outside if done
correctly. I only plug tires if just a nail.

This is why I'm going to get UPRev. Put a Valet tune on that will limit the car to 3k RPM.

so you will put a valet tune on your car specifically before you bring it to the dealer so that way they can void your warranty? most people remove tunes before taking the car to the dealer, not install one.

there's no doubt if you don't have the skills to work on your car.
you need to find a dealer you can trust.

i'm lucky where i live where there is 2 nissan dealers within 15 miles from each other. and both are good dealers. high as hell but good. so far
knock on wood............................

So I got another reply from the Service Manager offering to repaint the tire letters that were rubbed off one of my tires and a gas fill up at no charge. Good stuff.

Since the matter has been taken care of, and the dealership has lived up to their good service reputation, minus the one unprofessional tech, I will disclose their name: Koeppel Nissan in Jackson Heights, NY

I will continue to go there, and actually recommend others to go there as well. The thing that changed my mind was their responsiveness towards my emails.


The one that I talk through the forum is Joe Clem (Sales Manager).
When you go in for service, you'll talk to either Lenny or Danny.
Bob Sampogne is the Service Manager. All very nice, professional guys.

I guess it depends what it is going in for. I typically do all the repairs myself.

some dealers will 'update' your ecu as courtesy.... while deleting your tune unknowingly.