Dealership warranty fix story

Jeffblue · 02-12-2012, 03:34 PM

Quote:

Originally Posted by gbrettin

This is why I'm going to get UPRev. Put a Valet tune on that will limit the car to 3k RPM.

so you will put a valet tune on your car specifically before you bring it to the dealer so that way they can void your warranty? most people remove tunes before taking the car to the dealer, not install one.

sonic370 · 02-12-2012, 08:18 PM

there's no doubt if you don't have the skills to work on your car.
you need to find a dealer you can trust.

i'm lucky where i live where there is 2 nissan dealers within 15 miles from each other. and both are good dealers. high as hell but good. so far
knock on wood............................

wdkwang · 02-13-2012, 02:07 PM

So I got another reply from the Service Manager offering to repaint the tire letters that were rubbed off one of my tires and a gas fill up at no charge. Good stuff.

Since the matter has been taken care of, and the dealership has lived up to their good service reputation, minus the one unprofessional tech, I will disclose their name: Koeppel Nissan in Jackson Heights, NY

I will continue to go there, and actually recommend others to go there as well. The thing that changed my mind was their responsiveness towards my emails.

The one that I talk through the forum is Joe Clem (Sales Manager).
When you go in for service, you'll talk to either Lenny or Danny.
Bob Sampogne is the Service Manager. All very nice, professional guys.

gbrettin · 02-13-2012, 03:42 PM

Quote:

Originally Posted by Jeffblue

so you will put a valet tune on your car specifically before you bring it to the dealer so that way they can void your warranty? most people remove tunes before taking the car to the dealer, not install one.

I guess it depends what it is going in for. I typically do all the repairs myself.

kenchan · 02-13-2012, 04:46 PM

some dealers will 'update' your ecu as courtesy.... while deleting your tune unknowingly.

02-13-2012, 02:07 PM	#33 (permalink)
wdkwang Track Member Join Date: Nov 2010 Location: N/A Posts: 899 Drives: slidewayz Rep Power: 21	So I got another reply from the Service Manager offering to repaint the tire letters that were rubbed off one of my tires and a gas fill up at no charge. Good stuff. Since the matter has been taken care of, and the dealership has lived up to their good service reputation, minus the one unprofessional tech, I will disclose their name: Koeppel Nissan in Jackson Heights, NY I will continue to go there, and actually recommend others to go there as well. The thing that changed my mind was their responsiveness towards my emails. The one that I talk through the forum is Joe Clem (Sales Manager). When you go in for service, you'll talk to either Lenny or Danny. Bob Sampogne is the Service Manager. All very nice, professional guys. __________________ Powerhouse Amuse \| K&N Typhoon Intakes \| MotorDyne ART Pipes \| Borla Catback Exhaust \| B&M Short Shifter \| Intake Ducts \| Ichiba 25mm F/R Spacers \| Carbon Fiber Interior Vinyl Wrap \| Tints \| 10000k HIDs \| Vtak, yo! Last edited by wdkwang; 02-13-2012 at 02:11 PM.

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02-12-2012, 08:18 PM	#32 (permalink)
sonic370 A True Z Fanatic Join Date: May 2010 Location: Orange Texas Posts: 1,574 Drives: 09 370Z Sports PGK Rep Power: 19	there's no doubt if you don't have the skills to work on your car. you need to find a dealer you can trust. i'm lucky where i live where there is 2 nissan dealers within 15 miles from each other. and both are good dealers. high as hell but good. so far knock on wood............................

02-13-2012, 04:46 PM	#35 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	some dealers will 'update' your ecu as courtesy.... while deleting your tune unknowingly.