She's Dead, Jim

Azroadster · 01-21-2012, 10:59 PM

I had the problem last month and it took two weeks to get the steering lock. I double checked and they did install the "D" unit on mine. I checked a bunch of dealers while I was waiting, including Courtesy Nissan and no one had any in stock. They all told me it was on back order. From the sound of things, my 2 week wait was less than most. I guess I got lucky.

Nissan really should do a recall on this!

AZ

waaaasabi · 01-21-2012, 11:19 PM

Quote:

Originally Posted by onzedge

Good idea. It also impacts the Altima.

Quote:

Originally Posted by PapoZalsa

Email for Nissan North Amerca customer service:
customersupport@nissan-usa.com

--------------------------------------------------
The big guns emails:

darryll.harrison@nissan-usa.com
CORPORATE COMMUNICATIONS for SOUTHEAST
ATTN: Darryll Harrison (Manager)

scott.stevens@nissan-usa.com
Nissan Corporation
ATTN: Scott Stevens (Vice President)

NOTE: Darryll Harrison is/or was on Facebook.

We need to overflow their emails concerning this issue!

I was thinking more along the lines of sending the story out to car sites/blogs, as it appears Nissan isn't really responding to e-mails regarding the issue nor are they taking an effort to address it. Putting the issue out in the public domain on car-related publications and sites would definitely get Nissan's attention, and could possibly force them to respond (with something besides a canned reply).

Furthermore, pushing information on the steering lock issue alerts other Z, GTR, Altima, and Maxima drivers to be aware of the high possibility of the issue afflicting them; not everyone who owns one of those cars is on the forums. One my ex-girlfriends' parents drive a Maxima, and while I hate that bitch, I think her parents are fantastic people, who only happened to accidentally raise an idiot - it would be awful to see them driving out to the mountains to go hiking or camping and then getting stuck out there.

GaleForce · 01-21-2012, 11:25 PM

Quote:

Originally Posted by waaaasabi

I was thinking more along the lines of sending the story out to car sites/blogs, as it appears Nissan isn't really responding to e-mails regarding the issue nor are they taking an effort to address it. Putting the issue out in the public domain on car-related publications and sites would definitely get Nissan's attention, and could possibly force them to respond (with something besides a canned reply).

Furthermore, pushing information on the steering lock issue alerts other Z, GTR, Altima, and Maxima drivers to be aware of the high possibility of the issue afflicting them; not everyone who owns one of those cars is on the forums. One my ex-girlfriends' parents drive a Maxima, and while I hate that bitch, I think her parents are fantastic people, who only happened to accidentally raise an idiot - it would be awful to see them driving out to the mountains to go hiking or camping and then getting stuck out there.

I'm on board with this... how can we help?

kenchan · 01-22-2012, 12:30 AM

Quote:

Originally Posted by Azroadster

I had the problem last month and it took two weeks to get the steering lock. I double checked and they did install the "D" unit on mine. I checked a bunch of dealers while I was waiting, including Courtesy Nissan and no one had any in stock. They all told me it was on back order. From the sound of things, my 2 week wait was less than most. I guess I got lucky.

Nissan really should do a recall on this!

AZ

good to hear!

please keep us posted on your car.

i think with japan's production finally kicking up to near full since the 3/11 disaster last year all the suppliers are coming up kind of short on supply for service parts.

onzedge · 01-22-2012, 09:29 AM

Quote:

Originally Posted by GaleForce

I'm on board with this... how can we help?

Who among us is going to take the lead?

SPOHN · 01-22-2012, 10:09 AM

Does anyone know of a 2011 model going out?

ZCarMan · 01-22-2012, 10:22 AM

Based on what I've read on this thread and Kenchan's DIY, I've also emailed Nissan North America (no response yet) and I also contacted my local dealership service department that I purchased my Z from back in 2009. I provided the service manager the background on what has been happening to other 370Z owners and the part(s) in question. He replied back that he had his folks look into it and they confirmed that no TSB was out for this on the 370Z. He said they have had only one instance to date of this problem at their dealership. That was interesting to me because that is one more I (we) were not aware of.

Mt Tam I am · 01-22-2012, 10:35 AM

This very real first year of production (unknown) problem, is why I bought an extended warranty. As foolish as it sounds.

onzedge · 01-22-2012, 10:39 AM

Quote:

Originally Posted by Mt Tam I am

This very real first year of production (unknown) problem, is why I bought an extended warranty. As foolish as it sounds.

I bought an extended warranty also and it does not sound foolish at all. Although mine is under factory warranty still, I don't like the idea of sheeling out serious dollars when I pass 36,000 miles, which will likely be later this year.

SPOHN · 01-22-2012, 01:10 PM

Quote:

Originally Posted by ZCarMan

Based on what I've read on this thread and Kenchan's DIY, I've also emailed Nissan North America (no response yet) and I also contacted my local dealership service department that I purchased my Z from back in 2009. I provided the service manager the background on what has been happening to other 370Z owners and the part(s) in question. He replied back that he had his folks look into it and they confirmed that no TSB was out for this on the 370Z. He said they have had only one instance to date of this problem at their dealership. That was interesting to me because that is one more I (we) were not aware of.

That's funny. How do they explain why the 2012 models don't have them (per onzedge)?

Also my dealer gave me a extended warranty at no extra charge. I was pretty shocked.

kenchan · 01-22-2012, 01:32 PM

mr.onzedge- while you were on your painful biztrip to hawaii

was your car hooked up to a battery manager or your kids drive your Z around while you were out?

i ask because there might be some link (not verified) of cars with lower battery charge having this issue more than others.

especially for those in very hot or very cold climates cca can vary greatly...and 3yrs is about when batteries start to show wear if not on battery manager.

waaaasabi · 01-22-2012, 01:41 PM

Quote:

Originally Posted by GaleForce

I'm on board with this... how can we help?

Quote:

Originally Posted by onzedge

Who among us is going to take the lead?

I'm going to gather up the appropriate data and then write something up on Monday and shoot it out to some of the car sites I frequent - Edmunds' Insideline, Jalopnik, and Autoblog - any other suggestions?

Quote:

Originally Posted by kenchan

mr.onzedge- while you were on your painful biztrip to hawaii

was your car hooked up to a battery manager or your kids drive your Z around while you were out?

i ask because there might be some link (not verified) of cars with lower battery charge having this issue more than others.

especially for those in very hot or very cold climates cca can vary greatly...and 3yrs is about when batteries start to show wear if not on battery manager.

Is it possible, then, to mitigate or overcome the issue by getting a new battery?? Could be an easier fix than the $500, out-of-stock part.

EDIT: Perhaps nevermind - just saw this post from the other thread...

Quote:

Originally Posted by takjak2

The GTR recall for the same part blames it on "excessive oil within the ESCL" and the failure symptom is electo-mechanical in nature. The cause of failure is likely to be a combination of factors, one of which may be the cold weather and I suspect tension on the lock to be another. My 09 is up to 34,000 miles with a revision B and I have not yet encountered it.

kenchan · 01-22-2012, 02:17 PM

Waaaaaaaasabi- we're just trying to understand the situation. Over oilling is likely on the earlier recall but I don't think nissan's supplier completely understands the problems.

I noted this in the diy already.

onzedge · 01-22-2012, 02:19 PM

Quote:

Originally Posted by kenchan

mr.onzedge- while you were on your painful biztrip to hawaii

was your car hooked up to a battery manager or your kids drive your Z around while you were out?

i ask because there might be some link (not verified) of cars with lower battery charge having this issue more than others.

especially for those in very hot or very cold climates cca can vary greatly...and 3yrs is about when batteries start to show wear if not on battery manager.

My car was not on a battery charger and I was only gone for 5 days total. I do not think any of my guys messed with the Z -- they know better. Besides, we changed the locks and codes.

onzedge · 01-22-2012, 02:21 PM

Quote:

Originally Posted by kenchan

Waaaaaaaasabi- we're just trying to understand the situation. Over oilling is likely on the earlier recall but I don't think nissan's supplier completely understands the problems.

I noted this in the diy already.

Scotty in Star Trek III stated that "The more you overtake the plumbing, the easier it is to stop up the drain". It could very well be that it is simply a bad design with too many moving parts/interfaces. Why else would Nissan simply eliminate the lock entirely in the 2012 models?

01-21-2012, 10:59 PM	#106 (permalink)
Azroadster Base Member Join Date: Jun 2009 Location: Arizona Posts: 195 Drives: 2009 370Z Yellow 7sp Rep Power: 16	I had the problem last month and it took two weeks to get the steering lock. I double checked and they did install the "D" unit on mine. I checked a bunch of dealers while I was waiting, including Courtesy Nissan and no one had any in stock. They all told me it was on back order. From the sound of things, my 2 week wait was less than most. I guess I got lucky. Nissan really should do a recall on this! AZ __________________ AZ Roadster '09 Base\|Chicane Yellow\|TSW Nurburgrings\|Stillen CBE\|Eclipse AVN726E In Dash DVD/NAV\|Clear Bra\|H&R Spacers 15/20\|Hankook Ventus V-12's 275/35 & 305/30

01-22-2012, 10:09 AM	#111 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 46 Posts: 14,844 Drives: Waiting on next Z Rep Power: 221	Does anyone know of a 2011 model going out? __________________

01-22-2012, 10:22 AM	#112 (permalink)
ZCarMan A True Z Fanatic Join Date: Jun 2009 Location: MD Posts: 4,488 Drives: 09 Z34, 13 F-150 Rep Power: 26	Based on what I've read on this thread and Kenchan's DIY, I've also emailed Nissan North America (no response yet) and I also contacted my local dealership service department that I purchased my Z from back in 2009. I provided the service manager the background on what has been happening to other 370Z owners and the part(s) in question. He replied back that he had his folks look into it and they confirmed that no TSB was out for this on the 370Z. He said they have had only one instance to date of this problem at their dealership. That was interesting to me because that is one more I (we) were not aware of. __________________ Jon Swift \| SPC \| Stillen \| Motordyne \| AAM \| Cobb \| Hawk \| Volk Racing \| Bridgestone Green Demon Eyes

01-22-2012, 10:35 AM	#113 (permalink)
Mt Tam I am A True Z Fanatic Join Date: Jun 2010 Location: California Posts: 10,709 Drives: 370Z T/S/N 6MT & XKE Rep Power: 3843	This very real first year of production (unknown) problem, is why I bought an extended warranty. As foolish as it sounds. __________________ "Does the carpet match the drapes? NO!!! I don't date bald women." Nissan Motorsports 34R Oil Cooler. Stillen CBE. Hotchkis Sport Sway Bars. KW Variant 3 Coilover System. Stillen Gen3 CAI. Michelin Pilot Super Sport. Stillen Brake Ducts. Carbotech™ XP10/XP8 Pads. Z1 Front Rotors. Z1 Stainless Brake Lines. Two degrees of camber

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01-22-2012, 01:32 PM	#116 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	mr.onzedge- while you were on your painful biztrip to hawaii was your car hooked up to a battery manager or your kids drive your Z around while you were out? i ask because there might be some link (not verified) of cars with lower battery charge having this issue more than others. especially for those in very hot or very cold climates cca can vary greatly...and 3yrs is about when batteries start to show wear if not on battery manager.

01-22-2012, 02:17 PM	#118 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	Waaaaaaaasabi- we're just trying to understand the situation. Over oilling is likely on the earlier recall but I don't think nissan's supplier completely understands the problems. I noted this in the diy already.