Nissan warranty and feet dragging at dealer

mr_sk · 09-02-2011, 06:17 PM

Hello,

I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car.

The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close).

After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation.

Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it.

Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would.

Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process?

Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious.

If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of.

Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh.

somatic · 09-02-2011, 06:23 PM

( Click to show/hide )

Quote:

Originally Posted by mr_sk

Hello,

I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car.

The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close).

After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation.

Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it.

Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would.

Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process?

Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious.

If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of.

Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh.

after selling cars for 4 years, i can tell you this: nothing valued over $1000 is EVER free. cheaper things,yeah, but not a comprehensive warranty

azn370z · 09-02-2011, 06:28 PM

How much did you pay over invoice?

11Thumper · 09-02-2011, 06:33 PM

Quote:

Originally Posted by mr_sk

Hello,

I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car.

The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close).

After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation.

Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it.

Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would.

Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process?

Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious.

If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of.

Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh.

If there charged you for the warranty and you didn't notice it when signing paperwork, you're likely screwed. After all, you are signing a legal contract and it's 100% up to you to take your time to verify everything is correct prior to signing. I've never done this without finding at least one mistake. Once you sign it you're in for good.

Now if the dealer in fact made a mistake and owns up to it they should be willing to write a new contract for you and void the old one. Good luck.

Just wanted to comment on what you stated...

"Also, no notion of every paying for the warranty ever came up on conversation."

Did you ever ask or did you just assume it wouldn't be charged to you?

mr_sk · 09-02-2011, 06:33 PM

Quote:

after selling cars for 4 years, i can tell you this: nothing valued over $1000 is EVER free. cheaper things,yeah, but not a comprehensive warranty

Ok - but don't you think they should have said clearly, "this 2 year warranty extension is going to cost 2.5k". They packaged it as, "because we can't bring the cost down and we can't get more on the trade in, here's a warranty extension".

Quote:

How much did you pay over invoice?

I paid ~1k over invoice for a base w/sport package.

Quote:

If there charged you for the warranty and you didn't notice it when signing paperwork, you're likely screwed. After all, you are signing a legal contract and it's 100% up to you to take your time to verify everything is correct prior to signing. I've never done this without finding at least one mistake. Once you sign it you're in for good.

Now if the dealer in fact made a mistake and owns up to it they should be willing to write a new contract for you and void the old one. Good luck.

True. Sure, I accept my mistake. Them owning up to it is about as likely as me launching my ***** to mars.

somatic · 09-02-2011, 06:37 PM

Quote:

Originally Posted by 11Thumper

If there charged you for the warranty and you didn't notice it when signing paperwork, you're likely screwed. After all, you are signing a legal contract and it's 100% up to you to take your time to verify everything is correct prior to signing. I've never done this without finding at least one mistake. Once you sign it you're in for good.

Now if the dealer in fact made a mistake and owns up to it they should be willing to write a new contract for you and void the old one. Good luck.

Just wanted to comment on what you stated...

"Also, no notion of every paying for the warranty ever came up on conversation."

Did you ever ask or did you just assume it wouldn't be charged to you?

depends what state youre in. in texas, alot of the record F&I transactions, because full disclosure is required. ive seen many a time where a customers lawyer tried to force a dealership to change the agreement after the fact because the customer was "never told"

not that thats what the OP is doing. in fact, OP should tell the dealership that if they dont review it he may get legal counsel involved. its n

11Thumper · 09-02-2011, 06:41 PM

Quote:

Originally Posted by mr_sk

Ok - but don't you think they should have said clearly, "this 2 year warranty extension is going to cost 2.5k". They packaged it as, "because we can't bring the cost down and we can't get more on the trade in, here's a warranty extension".

I paid ~1k over invoice for a base w/sport package.

Yes, they should have. Required to? I'm not familiar with laws in NY State so I can't comment.

You paid OVER invoice? This is nothing against you (honestly, I mean that

) but the dealer saw a sucker.

mr_sk · 09-02-2011, 06:44 PM

Quote:

You paid OVER invoice? This is nothing against you (honestly, I mean that ) but the dealer saw a sucker.

OK - to clarify, I mean 1k over dealer invoice (what I calculated online). They refused to bring the price down. Yeah, I am a sucker, what can I do. I suck at negotiating.

Quote:

not that thats what the OP is doing. in fact, OP should tell the dealership that if they dont review it he may get legal counsel involved. its n

Possibly - I'm just waiting to hear back their view of things ... again, if I'm the sucker fine, but that doesn't mean they can charge me for nothing. I mean taking advantage of people just because - well, that's something that really pisses me off.

11Thumper · 09-02-2011, 06:46 PM

Quote:

Originally Posted by somatic

not that thats what the OP is doing. in fact, OP should tell the dealership that if they dont review it he may get legal counsel involved.

IMO...

Try to talk with the dealer first. Do not threaten legal action from the start. Most businesses will stop talking with you once you make this threat. Anything else they say can be used against them, and honestly in this case they have a signed contract. It's your word against theirs and you signed the contract.

Besides, lot's of people threaten legal action from pure emotion but fail to consider the expense, time and headache to go this route and the minimal chance of winning. Even if you win...it's just over $2,500 and the lawyer could cost that amount or more. The dealership sees this all the time.

mr_sk · 09-02-2011, 06:47 PM

Quote:

Just wanted to comment on what you stated...

"Also, no notion of every paying for the warranty ever came up on conversation."

Did you ever ask or did you just assume it wouldn't be charged to you?

Oh I asked loud and clear - I specifically asked about everything little thing like that. Possibly to a fault; ie: focusing too much on the small stuff and missing the really big *mistake*...

mr_sk · 09-02-2011, 06:48 PM

Quote:

IMO...

Try to talk with the dealer first. Do not threaten legal action from the start. Most businesses will stop talking with you once you make this threat. Anything else they say can be used against them, and honestly in this case they have a signed contract. It's your word against theirs and you signed the contract.

Besides, lot's of people threaten legal action from pure emotion but fail to consider the expense, time and headache to go this route and the minimal chance of winning. Even if you win...it's just over $2,500 and the lawyer could cost that amount or more. The dealership sees this all the time.

I agree - that's really not where I want to go. I just want them to be straight and get to the bottom of it w/me. I've been to court before, I know all about how much lawyers cost and the way they can really wreck any sort of relationship between parties...well, not so much the lawyers but the act of taking someone to court ...

mr_sk · 09-02-2011, 06:49 PM

Quote:

Try to talk with the dealer first.

- I have been, but again, in my OP, they've been now dodging me. I'm in talks w/my sales guy, who has no power over the situation, but generally seems concerned and wants to help me get to the bottom of it.

11Thumper · 09-02-2011, 06:50 PM

Quote:

Originally Posted by mr_sk

OK - to clarify, I mean 1k over dealer invoice (what I calculated online). They refused to bring the price down. Yeah, I am a sucker, what can I do. I suck at negotiating.

I know what you meant. I bought my '11 370z in March of this year and paid LESS than invoice AND they paid to ship it from another dealer 500 miles away.

I'm not calling you a sucker, I'm saying how the dealer viewed it. What can you do? Try to work it out with the dealer. Most extended service contracts can be cancelled anyway especially within 30 days, so you should be able to have this removed and not pay for it. However, you also wouldn't have it anymore.

This was your first new car purchase. Just learn from it and enjoy the nice car you have now.

PapoZalsa · 09-02-2011, 06:51 PM

Quote:

Originally Posted by 11Thumper

IMO...

Try to talk with the dealer first. Do not threaten legal action from the start. Most businesses will stop talking with you once you make this threat. Anything else they say can be used against them, and honestly in this case they have a signed contract. It's your word against theirs and you signed the contract.

Besides, lot's of people threaten legal action from pure emotion but fail to consider the expense, time and headache to go this route and the minimal chance of winning. Even if you win...it's just over $2,500 and the lawyer could cost that amount or more. The dealership sees this all the time.

Can start by doing a BBB complaint to start with. Dealers don't like to be in thier database. GL

11Thumper · 09-02-2011, 06:51 PM

Quote:

Originally Posted by mr_sk

- I have been, but again, in my OP, they've been now dodging me. I'm in talks w/my sales guy, who has no power over the situation, but generally seems concerned and wants to help me get to the bottom of it.

Have you physically gone to the dealer? If not, get in that new car and drive over there to speak with them. They got your money and you're no longer important to them unless you're buying another car today. They have no urgency to call you back.

09-02-2011, 06:17 PM	#1 (permalink)
mr_sk Enthusiast Member Join Date: Jul 2011 Location: Brooklyn Posts: 393 Drives: 2011 Z Sport MT Rep Power: 14	Nissan warranty and feet dragging at dealer Hello, I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car. The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close). After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation. Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it. Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would. Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process? Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious. If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of. Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh. __________________ Part out thread: http://www.the370z.com/parts-sale-pr...-dynodash.html Last edited by mr_sk; 09-02-2011 at 06:20 PM.

09-02-2011, 06:28 PM	#3 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	How much did you pay over invoice? __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

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