Nissan warranty and feet dragging at dealer

mr_sk · 09-02-2011, 06:52 PM

Quote:

This was your first new car purchase. Just learn from it and enjoy the nice car you have now.

True that - that's how I'm looking at it (or trying to). I guess in the grand scheme of things, for me it's a cheap mistake. I mean, it's not cheap, but it's not like 40k on a house in hidden fees or some ****.

Thanks man, heh.

somatic · 09-02-2011, 06:52 PM

Quote:

Originally Posted by 11Thumper

IMO...

Try to talk with the dealer first. Do not threaten legal action from the start. Most businesses will stop talking with you once you make this threat. Anything else they say can be used against them, and honestly in this case they have a signed contract. It's your word against theirs and you signed the contract.

Besides, lot's of people threaten legal action from pure emotion but fail to consider the expense, time and headache to go this route and the minimal chance of winning. Even if you win...it's just over $2,500 and the lawyer could cost that amount or more. The dealership sees this all the time.

it sometimes depends on the brand. i know a lot of dealerships that have payplans tied to CSI (customer satisfaction index). Bad survey = fired employee sometimes. And lots of bad surveys = fired manager sometimes. Thumper is correct that you shouldnt come out saying youre going to sue them, just implie it lol

mr_sk · 09-02-2011, 06:52 PM

Quote:

Have you physically gone to the dealer? If not, get in that new car and drive over there to speak with them. They got your money and you're no longer important to them unless you're buying another car today.

No, but I'll be up that way tomorrow (for a clear bra install), I'm going to stop in. Good call.

11Thumper · 09-02-2011, 06:53 PM

Quote:

Originally Posted by PapoZalsa

Can start by doing a BBB complaint to start with. Dealers don't like to be in thier database. GL

Not many people lookup BBB ratings anymore. Besides, the dealer can dismiss this complaint as the OP signed the contract. Best to remain calm and objective in matters like this.

mr_sk · 09-02-2011, 06:54 PM

Quote:

it sometimes depends on the brand. i know a lot of dealerships that have payplans tied to CSI (customer satisfaction index). Bad survey = fired employee sometimes. And lots of bad surveys = fired manager sometimes. Thumper is correct that you shouldnt come out saying youre going to sue them, just implie it lol

Yes, I think that is why my sales guy is seeming so concerned. I've not filled out his performance card yet and I guess that impacts him very much (he's mentioned it to me a few times) ...

Quote:

Can start by doing a BBB complaint to start with. Dealers don't like to be in thier database. GL

Possibly - I guess if I can't get it resolved and they are being ******** to me, that's a next step. But like we've been saying in this thread, I'd rather get it resolved cordially. I hate stress. ****'ll kill ya.

11Thumper · 09-02-2011, 06:56 PM

Quote:

Originally Posted by somatic

Thumper is correct that you shouldnt come out saying youre going to sue them, just implie it lol

May I suggest open carry with a .45 ACP pistol instead? It's no threat...just implying right?

mr_sk · 09-02-2011, 06:59 PM

Quote:

May I suggest open carry with a .45 ACP pistol instead? It's no threat...just implying right?

I was thinking this instead.

Zaggeron · 09-02-2011, 06:59 PM

It's always good practice to negotiate the "out the door price" or at least have a clear idea of

1. new auto sales tax in your region,
2. typical ttl cost,
3.reasonable documentation fee.

If you negotiate the "out the door" price, they can add in stuff and do creative math all they like -- it won't change the bottom line.

mr_sk · 09-02-2011, 07:02 PM

Quote:

It's always good practice to negotiate the "out the door price" or at least have a clear idea of

1. new auto sales tax in your region,
2. typical ttl cost,
3.reasonable documentation fee.

If you negotiate the "out the door" price, they can add in stuff and do creative math all they like -- it won't change the bottom line.

I did. I *thought* I came pretty well prepared, had read AK's thread on getting the best price, did a lot of google research, etc.

But in hindsight, I should have been more aggressive and just left - I could always come back or find another dealer. I guess the issues w/my S4 I was having (w/no warranty) put in a place where it was that much easier to make a bad decision at the time. No excuse, just saying, I let outside factors affect me too much.

azn370z · 09-02-2011, 07:05 PM

$1000 over invoice is more than what most people would think is a good deal. You agreed on a final price, whether they charge you $2500 for your license plate frame or the warranty. I'm not sure why you're upset.

Zaggeron · 09-02-2011, 07:06 PM

Quote:

Originally Posted by mr_sk

I did. I *thought* I came pretty well prepared, had read AK's thread on getting the best price, did a lot of google research, etc.

But in hindsight, I should have been more aggressive and just left - I could always come back or find another dealer. I guess the issues w/my S4 I was having (w/no warranty) put in a place where it was that much easier to make a bad decision at the time. No excuse, just saying, I let outside factors affect me too much.

If the price at the bottom of the sales contract is different than the price you shook hands on, then chances are you didn't negotiate an "out the door" price. And if the price is the same, then who cares how they split up the charges.

11Thumper · 09-02-2011, 07:19 PM

Quote:

Originally Posted by mr_sk

But in hindsight, I should have been more aggressive and just left

I never step foot in the dealership once serious negotiations start. Too easy to be emotional and not think clearly. Dealers are getting smarter about how they handle online sales but I still find it easier to get what I want, and I can do it from the comfort of my home with a cup of coffee.

When you do step foot in the dealership that's when you have the highest amount of negotiation power. You already negotiated a price that got you in the door, now you ask them to trim it a little more to get you to sign. They've already invested time in communicating with you and they likely did some prep on the vehicle for you too. If you walk out (who cares if you already agreed through email) they may have lost some $ with the prep, although not much. It's more about what their boss will say when they lose a customer like that.

Car dealer should never be trusted. You tell them what you will do, not the other way around. It may seem like a crappy process when you're buying but it's something you have to live with for a while.

Also, I typically 'act' like I'm buying a car once or twice a year. I get right up to the point of finishing all negotiations then I'm done. Sure, it wastes their time but it keeps me in practice.

PapoZalsa · 09-02-2011, 07:34 PM

Quote:

Originally Posted by 11Thumper

Not many people lookup BBB ratings anymore. Besides, the dealer can dismiss this complaint as the OP signed the contract. Best to remain calm and objective in matters like this.

Well that is the fault of the customers. BBB has worked fine for me in many occasions.

Zaggeron · 09-02-2011, 08:17 PM

Quote:

Originally Posted by 11Thumper

I never step foot in the dealership once serious negotiations start. Too easy to be emotional and not think clearly. Dealers are getting smarter about how they handle online sales but I still find it easier to get what I want, and I can do it from the comfort of my home with a cup of coffee.

When you do step foot in the dealership that's when you have the highest amount of negotiation power. You already negotiated a price that got you in the door, now you ask them to trim it a little more to get you to sign. They've already invested time in communicating with you and they likely did some prep on the vehicle for you too. If you walk out (who cares if you already agreed through email) they may have lost some $ with the prep, although not much. It's more about what their boss will say when they lose a customer like that.

Car dealer should never be trusted. You tell them what you will do, not the other way around. It may seem like a crappy process when you're buying but it's something you have to live with for a while.

Also, I typically 'act' like I'm buying a car once or twice a year. I get right up to the point of finishing all negotiations then I'm done. Sure, it wastes their time but it keeps me in practice.

Damn ... Sure they are some unscrupulous car dealers, but being a "dipstick" tease sounds like you've got issues.

11Thumper · 09-02-2011, 09:18 PM

Quote:

Originally Posted by Zaggeron

Damn ... Sure they are some unscrupulous car dealers, but being a "dipstick" tease sounds like you've got issues.

09-02-2011, 06:59 PM	#23 (permalink)
Zaggeron A True Z Fanatic Join Date: Jan 2010 Location: Austin, TX Posts: 1,951 Drives: '10 370ZR '13 BRZ Rep Power: 18	It's always good practice to negotiate the "out the door price" or at least have a clear idea of 1. new auto sales tax in your region, 2. typical ttl cost, 3.reasonable documentation fee. If you negotiate the "out the door" price, they can add in stuff and do creative math all they like -- it won't change the bottom line. __________________ 2010 Platinum Graphite 370z Roadster:Touring/Sport 2013 Subaru BRZ Limited

09-02-2011, 07:05 PM	#25 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 490	$1000 over invoice is more than what most people would think is a good deal. You agreed on a final price, whether they charge you $2500 for your license plate frame or the warranty. I'm not sure why you're upset. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

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