What would you do in this situation?

LOU@AMPLIFIED · 07-21-2011, 07:22 PM

I guess its time for me to Chime in.

VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock.

I did apologize to him regarding the lack of communication that 1 week we were super busy and short handed. After that week, i was able to drop emails and talked to him. He did state that he understands. Now as for the TRACKING NUMBERS, UPS usually emails my customers once we ship. For what ever reason there must have been a glitch but i got my emails from UPS.

Aside from the container arriving later than what was expected and the fact that he mentioned to me over the phone " its ok, i know your busy, take your time", Once we got the wheels delivered to our shop, i shipped them out as soon as possible. According to my UPS acct, the freight was delivered on the 18th of this month.

Overall, he ordered them in May and got them in mid July. It was still faster than the 3-4 months that he would have waited and I'm sure i had some customers here that waited 5 months for volk wheels unless they purchase in stock sizes.

Just wanted everyone to know my side of the story.

hdskull · 07-21-2011, 07:48 PM

Quote:

Originally Posted by LOU@AMPLIFIED

VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock.

No wonder you put on G2's again, I was thinking.. didn't he go through these wheels already?! hahaha.

It's probably slight miscommunication, most people do wait 3-4 months on Volks. IMHO if you don't want to wait, buy wheels that are in stock (I'm one of those people who hate waiting).

LOU@AMPLIFIED · 07-21-2011, 07:52 PM

Quote:

Originally Posted by hdskull

No wonder you put on G2's again, I was thinking.. didn't he go through these wheels already?! hahaha.

It's probably slight miscommunication, most people do wait 3-4 months on Volks. IMHO if you don't want to wait, buy wheels that are in stock (I'm one of those people who hate waiting).

Yes, basically if my customer wants what i have in stock, they come first, not me

kenchan · 07-21-2011, 08:15 PM

Hey op- were the wheels ok? Any picts?

nismodreamr · 07-22-2011, 12:10 AM

Quote:

Originally Posted by LOU@AMPLIFIED

I guess its time for me to Chime in.

VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock.

I did apologize to him regarding the lack of communication that 1 week we were super busy and short handed. After that week, i was able to drop emails and talked to him. He did state that he understands. Now as for the TRACKING NUMBERS, UPS usually emails my customers once we ship. For what ever reason there must have been a glitch but i got my emails from UPS.

Aside from the container arriving later than what was expected and the fact that he mentioned to me over the phone " its ok, i know your busy, take your time", Once we got the wheels delivered to our shop, i shipped them out as soon as possible. According to my UPS acct, the freight was delivered on the 18th of this month.

Overall, he ordered them in May and got them in mid July. It was still faster than the 3-4 months that he would have waited and I'm sure i had some customers here that waited 5 months for volk wheels unless they purchase in stock sizes.

Just wanted everyone to know my side of the story.

It wasn't a matter of disagreeing with anything you were saying or what we agreed upon, it was a matter of you telling me the first week of June and then the wheels getting here the second week in July, and the lack of communication in between. I know you are busy but if I buy a set of wheels like that from someone I expect a call back maybe once a week or so after we pass the deadline just to know where we are at, even if it hasn't progressed at least I have the peace of mind knowing that you are keeping tabs on everything. Either way it doesn't matter at this point, the wheels are here and are on the car, everything turned out great, I apologize if this caused any sort of issue for you Lou, I just was expecting updates once a week or so after we passed the first week in june and then not getting phone calls back when I called two or three days in a row threw me off.

nismodreamr · 07-22-2011, 12:13 AM

just to clarify, I am not unhappy with any product or item purchased from Lou and would probably buy from him again, I just expected more communication after awhile is all. I appreciate what he did for me in regards to letting me buy the wheels he had already ordered for his car, if anyone researches it I started a thread praising Lou for this right after that happened the first few days in may.

nismodreamr · 07-22-2011, 12:28 AM

Vapiano · 07-22-2011, 12:31 AM

Glad this worked out for you, car/wheels looks great!

nismodreamr · 07-22-2011, 12:33 AM

thank you!

McFrostyJ · 07-22-2011, 12:37 AM

The wheels look AWESOME on that car!

nismodreamr · 07-22-2011, 12:41 AM

Quote:

Originally Posted by McFrostyJ

The wheels look AWESOME on that car!

thanks!

07-22-2011, 12:13 AM	#66 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	just to clarify, I am not unhappy with any product or item purchased from Lou and would probably buy from him again, I just expected more communication after awhile is all. I appreciate what he did for me in regards to letting me buy the wheels he had already ordered for his car, if anyone researches it I started a thread praising Lou for this right after that happened the first few days in may. __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-22-2011, 12:28 AM	#67 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	__________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-22-2011, 12:31 AM	#68 (permalink)
Vapiano Enthusiast Member Join Date: Jun 2011 Location: East Coast Posts: 471 Drives: Under PSI Rep Power: 14	Glad this worked out for you, car/wheels looks great! __________________ GT-R Premium Edition TiMidpipeFront/Rear CameraLI QuadSTiR+Rear Emblem De-badgeFull Clear BraCarbon Fiber Rear Spoiler & Naca Ducts 370Z NISMO Z34 11 0032 Pearl White -SOLD!!* Last edited by Vapiano; 07-22-2011 at 12:36 AM.

07-22-2011, 12:33 AM	#69 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	thank you! __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon Last edited by nismodreamr; 07-22-2011 at 12:40 AM.

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07-21-2011, 07:22 PM	#61 (permalink)
LOU@AMPLIFIED Vendorship temporary revoked due to payment issue Join Date: Nov 2008 Location: so cal Posts: 982 Drives: 08 g37/09 370z Rep Power: 0	I guess its time for me to Chime in. VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock. I did apologize to him regarding the lack of communication that 1 week we were super busy and short handed. After that week, i was able to drop emails and talked to him. He did state that he understands. Now as for the TRACKING NUMBERS, UPS usually emails my customers once we ship. For what ever reason there must have been a glitch but i got my emails from UPS. Aside from the container arriving later than what was expected and the fact that he mentioned to me over the phone " its ok, i know your busy, take your time", Once we got the wheels delivered to our shop, i shipped them out as soon as possible. According to my UPS acct, the freight was delivered on the 18th of this month. Overall, he ordered them in May and got them in mid July. It was still faster than the 3-4 months that he would have waited and I'm sure i had some customers here that waited 5 months for volk wheels unless they purchase in stock sizes. Just wanted everyone to know my side of the story.

07-21-2011, 08:15 PM	#64 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	Hey op- were the wheels ok? Any picts?

07-22-2011, 12:37 AM	#70 (permalink)
McFrostyJ Base Member Join Date: Jun 2011 Location: Honolulu, Hawaii Posts: 80 Drives: 2013 Corvette Rep Power: 14	The wheels look AWESOME on that car!