Nissan Consumer Affairs - Rant

bclarke22 · 07-01-2011, 11:03 AM

While I respect your opinion, I disagree. I am a consumer, with expectations that a particular product is going to work as advertised. If it does not, the manufacturer is responsible to repair that said problem or refund my hard earned $$. I understand they are "people" at the end of the day - but I was not brought up, nor do I find it acceptable, to make promises that I cannot keep. If I tell someone I'm going to do something (ie - call them back)...you can count on the fact that I'm going to do it. Is this behavior acceptable where you work? I've been performing research, but I'm not a mechanic or Nissan tech - therefore I do not have the requisite knowledge to troubleshoot this issue. I must have faith in the "professionals" to do the job that they are getting paid for. Thanks for your input.

Quote:

Originally Posted by Cmike2780

It seems like they're trying to fix it at least. OP,Sorry to hear you had so many problems. Just remember though, at the end of the day, most of these guys are just people. Not the most skilled, but still....I digress. Their basic mentality is, if they can't find the problem in front of them, they can't fix it. Corporate should have treated you better, but it seemed like they were doing everything possible on their end. I doubt a supervisor could be of further assistance. Trust me, I've been in the same boat with my past car (Mazda). They were far less helpful than what you're going through with Nissan. They just flat out said they couldn't do anything to help me. After 6 trips to the dealer and still having issues, I decided to do my own research and told the dealer what part to replace. Whatyaknow.....problem solved.

Best of luck

cossie1600 · 07-01-2011, 11:04 AM

i am with you brother, you have a better chance of seeing god before you get nissan to help you right. their customer service is terrible. i am ashamed of driving nissan as a result

i went through mediation with them on my 350 too

Liquid_G · 07-01-2011, 11:31 AM

wow sorry to hear all this.. Have you tried a different dealership?

kenchan · 07-01-2011, 11:36 AM

Quote:

Originally Posted by onzedge

I wanted to read it carefully, but on a Friday I need smaller chunks of words.

nissan badly... nissan very badly.

Cmike2780 · 07-01-2011, 11:38 AM

Quote:

Originally Posted by bclarke22

While I respect your opinion, I disagree. I am a consumer, with expectations that a particular product is going to work as advertised. If it does not, the manufacturer is responsible to repair that said problem or refund my hard earned $$. I understand they are "people" at the end of the day - but I was not brought up, nor do I find it acceptable, to make promises that I cannot keep. If I tell someone I'm going to do something (ie - call them back)...you can count on the fact that I'm going to do it. Is this behavior acceptable where you work? I've been performing research, but I'm not a mechanic or Nissan tech - therefore I do not have the requisite knowledge to troubleshoot this issue. I must have faith in the "professionals" to do the job that they are getting paid for. Thanks for your input.

Geez buddy, relax. I'm on your side on this one. They should no doubt solve this problem for you. I'm just saying, the Nissan techs or any dealer tech for that matter, aren't engineers. They're not their to solve unique problems with no specific solutions from the Nissan engineers. If its not in the repair manual, they won't know what to do so they usually throw new parts on and hope it works. They may be "professionals," but as with any profession, not all professionals are skilled equally. You def have a lemon in your hands, but its not like Nissan flat out refused to do any work to your car. I'm sure this situation has been frustrating and not exactly what you had in mind when purchasing a sports car. At this point, you have every right to do what your doing. Nissan has had plenty of chances to resolve your issue. Like I said, I was in a similar situtation with my previous car. Whats to disagree over?

Repair and customer support problems aren't unique to Nissan.

TypeOne · 07-01-2011, 12:14 PM

My Z works great... although if I had to deal with the service dept or dealership as much as you have, I'd loose my sh!t.

Get a lawyer?

bclarke22 · 07-01-2011, 02:30 PM

Sorry, Can you tell I'm a tad on edge? Every time I speak to someone with Nissan my blood starts boiling and this is my venting location

I'm getting frustrated with this whole ordeal. I have had this car for two years and I just went over 8500 miles. I actually had one of the assistant service managers at my dealership try to blame me for the har start issues - he said "You're not driving the car enough...". Are you F***ing kidding me??

Quote:

Originally Posted by Cmike2780

Geez buddy, relax. I'm on your side on this one. They should no doubt solve this problem for you. I'm just saying, the Nissan techs or any dealer tech for that matter, aren't engineers. They're not their to solve unique problems with no specific solutions from the Nissan engineers. If its not in the repair manual, they won't know what to do so they usually throw new parts on and hope it works. They may be "professionals," but as with any profession, not all professionals are skilled equally. You def have a lemon in your hands, but its not like Nissan flat out refused to do any work to your car. I'm sure this situation has been frustrating and not exactly what you had in mind when purchasing a sports car. At this point, you have every right to do what your doing. Nissan has had plenty of chances to resolve your issue. Like I said, I was in a similar situtation with my previous car. Whats to disagree over?

Repair and customer support problems aren't unique to Nissan.

kenchan · 07-01-2011, 03:17 PM

yah, i would be frustrated too but if that happened to my car (past lemon law, etc), i would keep quiet and sell it and get another one before making too much of a fuss.

this way you get the top dollar for your trade and a new start.

ClevelandCWRU · 07-01-2011, 05:30 PM

Quote:

Originally Posted by kenchan

yah, i would be frustrated too but if that happened to my car (past lemon law, etc), i would keep quiet and sell it and get another one before making too much of a fuss.

this way you get the top dollar for your trade and a new start.

I don't think that's an option here. From what I understand the car is leased, and they won't let the OP exchange for a like vehicle without extending the lease contract.

bclarke, as I'm trying to reach an acceptable deal to purchase a 370Z, I find stories like yours a bit discouraging. I've never leased a car, but if your lease contract is through Nissan's corporate finance arm, couldn't any Nissan dealer theorhetically exchange vehicles? It's a long shot, but at this point it could be worth a shot asking a dealer with a reputation for taking good care of customers. It'd be minimal effort at least, and if successful would give you something reliable to drive. Talk to them very calmly, and don't offer up information like you've been denied the lease swap before at your dealer. Don't lie about it, but I'd hold onto that card until they demanded to see it; dodge the question at first unless they really push the issue. They'll probably ask why you are on their lot and not the dealer you originally dealt with, maybe tell them because you've been treated so poorly as a customer you refuse (not only are they unhelpful, you were accused of causing the problem), which sounds true to me. If you sell it as if you enjoy the car otherwise and were willing to stay with/come back to the brand again if only someone would treat you like the loyal, valued customer you are (and have been since 1979), the other dealer you're presenting your case to may accommodate you in hope of future business. A chance to pluck someone who has been loyal customer for decades from a competing dealer is an easy opportunity for new business in their eyes.

Again, sorry to hear about your misfortune, best of luck in the future!

kenchan · 07-01-2011, 05:33 PM

i dont lease cars cleverland.

ClevelandCWRU · 07-01-2011, 05:40 PM

Quote:

Originally Posted by kenchan

i dont lease cars cleverland.

Me either, but the OP did in this case. I usually target cars I could see myself keeping for a while.

kenchan · 07-01-2011, 05:41 PM

Quote:

Originally Posted by ClevelandCWRU

Me either, but the OP did in this case. I usually target cars I could see myself keeping for a while.

yah, actually saves money this way.

PapoZalsa · 07-01-2011, 07:42 PM

bclarke22 PM me, I got some interesting email addresses that might work for you.

Also Facebook has a Nissan section and on a hidden tab is a Discussion Board. They don't like the bad feedback and believe me they will work with you.

bclarke22 · 07-01-2011, 08:02 PM

Correct, this is a lease. I have about 10 months left of a 3 year lease. I do not want to discuss "financing" and/or the benefits and drawbacks of leasing vs. buying. We all have our reasons for whatever we do...Anyways...

Quote:

Originally Posted by kenchan

yah, actually saves money this way.

Corporate666 · 07-02-2011, 02:01 AM

Have you tried filing complaints with as many regulatory agencies as you can?

AG's office, BBB and whatever authorities regulate auto dealers in your state?

It seems that you should have some sort of valid claim against Nissan because you are unable to use what you are paying for. You could contact a lawyer... maybe loss of use or something.

Is the lease through Nissan financial? Even if so, I imagine the leasing division is a separate entity from the car manufacturing division. Letting you out of the lease or replacing the car would affect the bottom line of the leasing division, even though it would be the fault of the manufacturing guys. I realize that isn't your problem, but it probably explains much of the reason why they refuse to do that.

Bottom line - you have not applied enough pressure to make satisfying you the easier choice. At this point, it is easier to just keep shining you on. You shouldn't have to do that, but it seems clear that you do.

07-01-2011, 11:31 AM	#18 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 44	wow sorry to hear all this.. Have you tried a different dealership? __________________

07-01-2011, 07:42 PM	#28 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	bclarke22 PM me, I got some interesting email addresses that might work for you. Also Facebook has a Nissan section and on a hidden tab is a Discussion Board. They don't like the bad feedback and believe me they will work with you. __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

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07-01-2011, 11:04 AM	#17 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 30	i am with you brother, you have a better chance of seeing god before you get nissan to help you right. their customer service is terrible. i am ashamed of driving nissan as a result i went through mediation with them on my 350 too

07-01-2011, 12:14 PM	#21 (permalink)
TypeOne A True Z Fanatic Join Date: Jul 2010 Location: Baton Rouge, LA Posts: 2,682 Drives: BSM 370 Rep Power: 1851	My Z works great... although if I had to deal with the service dept or dealership as much as you have, I'd loose my sh!t. Get a lawyer?

07-01-2011, 03:17 PM	#23 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	yah, i would be frustrated too but if that happened to my car (past lemon law, etc), i would keep quiet and sell it and get another one before making too much of a fuss. this way you get the top dollar for your trade and a new start.

07-01-2011, 05:33 PM	#25 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	i dont lease cars cleverland.

07-02-2011, 02:01 AM	#30 (permalink)
Corporate666 Base Member Join Date: Jun 2011 Location: Boston Posts: 33 Drives: 02 BMW 3 Rep Power: 14	Have you tried filing complaints with as many regulatory agencies as you can? AG's office, BBB and whatever authorities regulate auto dealers in your state? It seems that you should have some sort of valid claim against Nissan because you are unable to use what you are paying for. You could contact a lawyer... maybe loss of use or something. Is the lease through Nissan financial? Even if so, I imagine the leasing division is a separate entity from the car manufacturing division. Letting you out of the lease or replacing the car would affect the bottom line of the leasing division, even though it would be the fault of the manufacturing guys. I realize that isn't your problem, but it probably explains much of the reason why they refuse to do that. Bottom line - you have not applied enough pressure to make satisfying you the easier choice. At this point, it is easier to just keep shining you on. You shouldn't have to do that, but it seems clear that you do.