Wheel Nightmare / Part 2 / KOREA?

Jjaden

So some of you may have followed the other thread where I ended up with 4 new Volks TE37, 2 of which were the wrong size.

So back on April 12, I ordered 2 more, in the right sizing and in Matte Black through a company called Velocity Factor, while I was visiting in Pompano Florida, and the company assures me there will be no problem having them shipped to my home in CANADA.

They 'assure' me the wheels will ship from Cali ASAP and I will have them in 5-10 business days.

A week goes by and nothing, so I call them and I get a tracking number, which means a label was created but nothing was received by USPS until April 26, two weeks after my order.

Ok whatever not the end of the world, so I'm tracking and checking for updates every couple days until this morning I wake up and see this:

Label/Receipt Number: CJ18 4749 425U S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Into Foreign Customs

Your item is being processed by customs in KOREA. Information, if available, is updated periodically throughout the day. Please check again later.

Detailed Results:

Into Foreign Customs, May 09, 2011, 2:15 pm, KOREA
Arrived Abroad, May 09, 2011, 2:14 pm, KOREA
International Dispatch, May 05, 2011, 2:35 pm, ISC LOS ANGELES CA (USPS)
Arrival
Acceptance, May 04, 2011, 3:58 pm, SANTA FE SPRINGS, CA 90670
Electronic Shipping Info Received, April 26, 2011


WTF?!?! My wheels are in Korean Customs?

I called the company obviously pissed off, and the guy answering the phone sounds as surprised as I was, and says he'll look into it and get back to me. He calls me after 10 mins later and says someone messed up in Cali, and he's going to try to get them to overnight the wheels to me.

They're in Korean Customs, how is he going to get them out? Realistically what is the soonest you guys think I can expect them?

Honestly I can't catch a break to save my life on these fvcking wheels....

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phelan

Could be worse. They could be in North Korea. Then you'd never see them

Sorry to hear all of the hell you're going through for the wheels, but at least you'll really, REALLY appreciate them when they do arrive!

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凛 ('Rin') - 2009 Nissan 370Z
With silence comes peace. With peace comes freedom. With freedom comes silence.

tsolin01

Dude that really sucks... I hope you get the right wheels soon. If they can have it rerouted directly to you from Korea, that might be ideal. Either way I think you're probably looking at a week at least to get all this sorted out...

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SOLD 12/30/2011 2010 370Z Coupe Monterey Blue 6MT/Touring/Sport/Nav
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chops

this is why you make it a point for any company you buy things from internationally to ship with fedex express (especially for canada). im not sure which service on ups' side you need to use, but with fedex express, they have a dedicated customs division to expedite items like this.

(note: i used to work for fedex express). if you ship via fedex express, not only do you not have to pay an outrageous customs fee, as soon as the label is printed and submitted to fedex, the entire customs process starts. and hopefully by the time it lands, the customs process is complete and customs officials can check the shipment and get it out to you ASAP. if there any issues (such as this one, where your wheels ended up in korea), you have an agent who will do all the work for you. i dont know how USPS works, but i know most, if not all government agencies take their sweet time.

anyway...sorry for the blurb. hope you get your wheels in a timely fashion!

kenchan

phelan- this is not the time to be joking around! although I LOL'ed.

If they can get it out of the country today 5/10 korea time it should be there by 5/12 ure time. hang in there!!

Red__Zed

bummer man. gotta love things like this.

SPOHN

I know one thing I'm starting to see alot of is Vendors here advertising products here, then you call them up and they don't have them there. It's at there distributor. So you pay. They call over to there distributor to place the order and find out they don't have them either. Then not offer you anything in exchange.

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Jjaden

Yup, I will never take them for granted.

It sucks double azz not being able to drive my Z with such beatiful weather, because my winter setup is still on the car, since I sold the sport 19's so I have nothing until the TE37's arrive.

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Jjaden

Yup, I have noticed this trend also. A lot of vendors have no problem taking your cash and making promises regarding shipping/delivery dates without even having the item in stock.

This often leads to a disappointed customer.

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F.I. / MR WORKS / VOLKS / UAM / CARBON SIGNAL / SHINE AUTO
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kenchan

yah I've been hit the same way number of times. I did all the leg work too like ure doing right now.

Econ

this is why i like buying [slightly] used wheels from people that have already gone through all the trouble of getting them..


Thanks guys!

on a serious note, that sucks and your looking at at least a week

PapoZalsa

Get me a ticket to South Korea, I get them for you and while I'm there I can get me soon Korean female pie.

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2009 370Z MB Base w/Sport Package 6MT
Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

Da.Menace

WTF? Korea? What were they smoking when they printed that shipping label.

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Brembo :: H&R :: KW :: SPC :: Stillen

flashburn

Yeah, I've found this out as well. Very annoying.

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Current Ride: 2012 Chevrolet Corvette Grand Sport Centennial Edition Carbon Flash 6M
Previous Ride: 2009 Nissan 370Z Sport Platinum Graphite 7AT

Da.Menace

Thanks to the economy, not much vendors stocks stuff now, especially expensive stuff like TE37s

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Brembo :: H&R :: KW :: SPC :: Stillen