Dealership Fail

happytheman

Well I took my Z in for it's first oil change since purchasing it a little over a month ago and was pleasantly surprised when it was immediately pulled in to get worked on. I had a nice view of the service bay from within the waiting room directly in front of where my sweet ride was being worked on. I could clearly see that the technician was giving my Z a good once over to determine its condition (even though they did not charge me for this inspection) and appreciated their attention to detail.

Anyways, after a short wait my car was driven from the bay. What was interesting though is that it was not immediately brought around for pickup. My service advisor came out in short to let me know that they were running my Z through the wash and would be right out. I said, "wash...what kind if wash? Is it touchless, or by hand?". He stated that it was not touchless and had soft cloth brushes that "were designed not to scratch the paint".

I died inside a little.

I could just imagine the lovely swirls it was generating.

I stated that while I appreciated the gesture I prefer to hand wash my car. I've never seen a service advisor run before, but this one scrambled to get out to where this complimentary service was being performed. He came back a moment later to inform me that it was too late and was already going through the wash.

I'm not upset, but I do wish they had asked me if I wanted this service..especially this was my first time using them. I just asked that he make note of my preference for next time.

Wile this was not a major infraction, it makes me wonder what you all might have experienced with regards to dealerships starting unauthorized services in assumption that it was something you would desire?