Just came back from the Nissan dealer alignment issue / car pulling to one side

armensti · 04-09-2009, 06:41 PM

I went there because i needed an alignment done to the car. When i drive i have to hold the steering wheel almost one inch to the right for the car to go straight. So i went there and scheduled an appointment at 2pm. I get there at 2pm and the guy that set up my appointment wasnt there. So i wait about 20-30 minutes for his co worker to take care of me and when one of the mechanics comes he asks him if he could do the alignment and the mechanic replies saying that the 370z is new and they dont have the specs for it. I was like wtf to myself and his like try a different dealer. Has anything like this happen to anyone else? What can i do about this?

ChrisSlicks · 04-09-2009, 06:54 PM

It's pretty simple, the front suspension can not be aligned. If it is not driving straight then something is bent. Actually toe-in/out can be adjusted but if everything was good and suddenly changed then something got bent. They should be able to correct your current situation by adjusting and centering the toe but it would be good to find the cause.

I can't understand how they wouldn't have a copy of the service manual yet (they get them on CD), you could always print out the relevant pages and hand them to him.

Pretty sh**y service.

SoCal 370Z · 04-09-2009, 07:01 PM

Call Nissan corporate to report your issue and that you cannot get an alignment from your Nissan dealership this; Nissan should give you a case number.

armensti · 04-09-2009, 11:22 PM

Quote:

Originally Posted by SoCal 370Z

Call Nissan corporate to report your issue and that you cannot get an alignment from your Nissan dealership this; Nissan should give you a case number.

ok ill try that tomorrow

joeyz10 · 04-09-2009, 11:30 PM

what dealership is this because before they made an appointment with you they should hve know and not wasted your time. this dealership seems a piece of $%#. bad customer service plus the guy that you made the appointment was not there!! that made it worst dude..

armensti · 04-10-2009, 12:13 AM

Quote:

Originally Posted by joeyz10

what dealership is this because before they made an appointment with you they should hve know and not wasted your time. this dealership seems a piece of $%#. bad customer service plus the guy that you made the appointment was not there!! that made it worst dude..

i know man it was miller nissan on van nuys. i asked them if they could do my first oil change for free and their like who ever you bought your car from take it to them

they have very bad customer service so i wouldnt recommend anyone to go there. There was a black 350z there "stick" and the guy that drives it to the garage and back to you made the clutch grind so bad i didnt want to leave my car in their hands.

joeyz10 · 04-10-2009, 12:19 AM

Miller Nissan is a bad dealership i heard. We should start posting Bad Dealers to make them aware that customers will be watching. You shoudl call Nissan Headquarters and report them.

armensti · 04-10-2009, 12:21 AM

Quote:

Originally Posted by joeyz10

Miller Nissan is a bad dealership i heard. We should start posting Bad Dealers to make them aware that customers will be watching. You shoudl call Nissan Headquarters and report them.

yeah have you been there? im going to try the one on glendale next and see what happens. but im not gonna let them drive my car. wtf is up with that? what if i dont want my car to be driven by someone else why do they have to do it?

A little advice to everyone dont let anyone at the dealer ship drive you car because they grind you clutch pretty bad.

by the way which one would you recommend?

joeyz10 · 04-10-2009, 12:42 AM

You know I think the service people at Valencia nissan are pretty descent. That was before when i used to have a small 200sx for my son. I think they still are nice because when i went to the dealership i kinda feel it although i didn't buy my car from them because the sales are ***%$^&$. You should try them. If I am off i will meet you there. It's not far from the valley. I don't think i like glendale nissan either man

armensti · 04-10-2009, 12:44 AM

Quote:

Originally Posted by joeyz10

You know I think the service people at Valencia nissan are pretty descent. That was before when i used to have a small 200sx for my son. I think they still are nice because when i went to the dealership i kinda feel it although i didn't buy my car from them because the sales are ***%$^&$. You should try them. If I am off i will meet you there. It's not far from the valley. I don't think i like glendale nissan either man

ok ill call nissan tomorrow and then try to call valencia nissan and see what they say

joeyz10 · 04-10-2009, 12:48 AM

I think that's a good decision. Let me know when your coming. email me at joeyzarraga@gmail.com

armensti · 04-10-2009, 12:51 AM

Quote:

Originally Posted by joeyz10

I think that's a good decision. Let me know when your coming. email me at joeyzarraga@gmail.com

ok ill email you and let you know what happen.

armensti · 04-10-2009, 02:35 PM

i just took it to universal city nissan and they had pretty good service. They didnt give me a loaner car by they did drop me off home. I just hope that they take care of the problem.

semtex · 04-10-2009, 03:27 PM

Armensti, in case you don't already have this:

rackley · 04-10-2009, 03:29 PM

Bad dealerships in Charlotte: All of them.

South Charlotte Nissan: FAIL
Superior Nissan (formerly) - Auto Dealers-New Cars - Better Business Bureau

East Charlotte Nissan: FAIL
East Charlotte Nissan - Auto Dealers-New Cars - Better Business Bureau

Harrelson Nissan: FAIL
Harrelson Nissan - Auto Dealers-New Cars - Better Business Bureau

Unfortunately if I ever need service I'm apparently screwed.

04-09-2009, 06:41 PM	#1 (permalink)
armensti Enthusiast Member Join Date: Mar 2009 Location: CA Posts: 447 Drives: 370Z/Tring/Spt/6MT Rep Power: 16	Just came back from the Nissan dealer alignment issue / car pulling to one side I went there because i needed an alignment done to the car. When i drive i have to hold the steering wheel almost one inch to the right for the car to go straight. So i went there and scheduled an appointment at 2pm. I get there at 2pm and the guy that set up my appointment wasnt there. So i wait about 20-30 minutes for his co worker to take care of me and when one of the mechanics comes he asks him if he could do the alignment and the mechanic replies saying that the 370z is new and they dont have the specs for it. I was like wtf to myself and his like try a different dealer. Has anything like this happen to anyone else? What can i do about this?

04-09-2009, 06:54 PM	#2 (permalink)
ChrisSlicks A True Z Fanatic Join Date: Mar 2009 Location: North East Posts: 6,203 Drives: 09 370Z Sport M6 Rep Power: 653	It's pretty simple, the front suspension can not be aligned. If it is not driving straight then something is bent. Actually toe-in/out can be adjusted but if everything was good and suddenly changed then something got bent. They should be able to correct your current situation by adjusting and centering the toe but it would be good to find the cause. I can't understand how they wouldn't have a copy of the service manual yet (they get them on CD), you could always print out the relevant pages and hand them to him. Pretty sh*y service. Last edited by ChrisSlicks; 04-09-2009 at 08:40 PM. Reason: added info*

04-09-2009, 07:01 PM	#3 (permalink)
SoCal 370Z A True Z Fanatic Join Date: Feb 2009 Location: US of A Posts: 2,842 Drives: Answers Rep Power: 33	Call Nissan corporate to report your issue and that you cannot get an alignment from your Nissan dealership this; Nissan should give you a case number. __________________ ( Click to show/hide ) Why I NEVER say NO to the Panda Lou Fusz!!!

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04-09-2009, 11:30 PM	#5 (permalink)
joeyz10 Base Member Join Date: Mar 2009 Location: SoCal Posts: 248 Drives: 09 370z AT/ RRSS 08/ Rep Power: 16	what dealership is this because before they made an appointment with you they should hve know and not wasted your time. this dealership seems a piece of $%#. bad customer service plus the guy that you made the appointment was not there!! that made it worst dude..

04-10-2009, 12:19 AM	#7 (permalink)
joeyz10 Base Member Join Date: Mar 2009 Location: SoCal Posts: 248 Drives: 09 370z AT/ RRSS 08/ Rep Power: 16	Miller Nissan is a bad dealership i heard. We should start posting Bad Dealers to make them aware that customers will be watching. You shoudl call Nissan Headquarters and report them.

04-10-2009, 12:42 AM	#9 (permalink)
joeyz10 Base Member Join Date: Mar 2009 Location: SoCal Posts: 248 Drives: 09 370z AT/ RRSS 08/ Rep Power: 16	You know I think the service people at Valencia nissan are pretty descent. That was before when i used to have a small 200sx for my son. I think they still are nice because when i went to the dealership i kinda feel it although i didn't buy my car from them because the sales are ***%$^&$. You should try them. If I am off i will meet you there. It's not far from the valley. I don't think i like glendale nissan either man

04-10-2009, 12:48 AM	#11 (permalink)
joeyz10 Base Member Join Date: Mar 2009 Location: SoCal Posts: 248 Drives: 09 370z AT/ RRSS 08/ Rep Power: 16	I think that's a good decision. Let me know when your coming. email me at joeyzarraga@gmail.com

04-10-2009, 02:35 PM	#13 (permalink)
armensti Enthusiast Member Join Date: Mar 2009 Location: CA Posts: 447 Drives: 370Z/Tring/Spt/6MT Rep Power: 16	i just took it to universal city nissan and they had pretty good service. They didnt give me a loaner car by they did drop me off home. I just hope that they take care of the problem.

04-10-2009, 03:29 PM	#15 (permalink)
rackley Base Member Join Date: Mar 2009 Location: Charlotte NC Posts: 77 Drives: 09 370Z Sport-Yellow Rep Power: 16	Bad dealerships in Charlotte: All of them. South Charlotte Nissan: FAIL Superior Nissan (formerly) - Auto Dealers-New Cars - Better Business Bureau East Charlotte Nissan: FAIL East Charlotte Nissan - Auto Dealers-New Cars - Better Business Bureau Harrelson Nissan: FAIL Harrelson Nissan - Auto Dealers-New Cars - Better Business Bureau Unfortunately if I ever need service I'm apparently screwed.