Big Problem with Hackensack Nissan

CrownR426 · 09-10-2010, 04:28 PM

Okay guys I've been on this forum for awhile now and I know I haven't posted much but I've had enough... So Hackensack Nissan is the closest dealership to my house so I decided to go to them for ANY problems... FIRST MISTAKE! Back in March I notcied my car would seem like it was stalling or kind of bucking when I would drive it steady. And as I was driving my z on the highway it just turned off.. Thank God for Triple A! I had them tow it to Hacken Nissan located in Hackensack, NJ. The service manager calls me saying that they'll have to take a look at the problem and they'll call me right back. The next day I get a call from the service manager saying that they fixed the problem and it was because of low oil. AMAZED... This car is brand new and it was already giving ME problems! A few weeks later I find that my car is still acting up so I take it back to the dealership. They tell me that I need a new shortblock. I wait patiently for months and they finally receive the shortblock and they work on my Z. A week goes by and they say it's all good to go!

Couple days as I was getting some gas I noticed a strange smell like gasoline inside my Z!

I pull aside and pop my hood and find that this was leaking tons of liquid!

I called the dealership right away and they have me bring my Z back! I was furious! This was my second time at the dealership and not even a week went by without getting problems! I could've died driving my Z and the service manager and mechanic told me they probably forgot something!

.................................................. ...........

They fix it and I'm "good to go". Now a few months go by and I noticed my engine oil sign coming up on my dash. And I'm thinking to myself I didn't even drive too much but decided to change my oil. I pop my hood and I see engine oil all over my engine bay and when I took my bottom cover off it was smothered in engine oil.. AND GUESS WHO CHANGED MY OIL PREVIOUSLY? That's right Nissan of Hackensack.. I changed my oil and went to them. They blammed it on my aftermarket oil filter saying that was the cause. WHEN I JUST CHANGED MY OIL THAT DAY BEFORE I WENT TO THE DEALERSHIP! AMAZING I KNOW! This was the last strike for them I was done with this dealership... So today I decided to clean my Z. I popped open my hood and find this

LOVELY, another freaking problem!

I take it back to Hackensack Nissan and they blame it on me saying I took it to another shop for work. What work? I never took my Z to any other shop. And then they brought up the fact that I had an aftermarket oil filter from before, when I do my own oil change at home. That didn't even relate to this problem! So now they are charging ME $120.02 for PIPE ASSY AIR Part # 16576-EY00B without labor costs... They are blaming it on my aftermarket intakes. This is ridiculous, I expected great service from Nissan and they have been letting me down constantly. I refuse to pay for something that I did not do especially when this dealership always made mistakes on my Z. What do you guys think?!

SophiaZ · 09-10-2010, 04:33 PM

Jeffblue · 09-10-2010, 04:34 PM

what happened? enough of what?

Holliday · 09-10-2010, 04:34 PM

TMI.............................

Trips · 09-10-2010, 04:40 PM

Hey Crown, Whats Shakin?

kenchan · 09-10-2010, 04:42 PM

hackensackenbach

Red__Zed · 09-10-2010, 04:43 PM

?

m4a1mustang · 09-10-2010, 04:52 PM

wat

CrownR426 · 09-10-2010, 04:55 PM

updated guys!

kenchan · 09-10-2010, 04:59 PM

wow... might be a good time to review service manual and do some of the work on your own.

GL with the fix and find another dealer~~

Trips · 09-10-2010, 05:03 PM

Time to ditch that dealer!!
I have some near me that I just avoid cause of the mods.
Fontana Nissan FTW!!

shumby · 09-10-2010, 05:09 PM

call nissan consumer affairs adn file a complaint. this is not accetaple. Tell them you are will to take legal action to get this resolved. Be ready to baCK THIS UP. I had an issues with my dealer a year back and that is what it took. they now treat me like gold and even manage to do warrenty work on my after market parts

Cmike2780 · 09-10-2010, 05:10 PM

If you want something done right.....you gotta do it yourself.

There has to be another Nissan dealer in your area. Go somewhere else for warranty work and forget these assclowns.

You could probably repair the part that broke yourself. Sorry to say, but I think the intake was to blame. That tubing looks too short and the clamp looks overtightened.
Engine vibration sheared it off. You could probably find that part cheaper on the net or from a forum sponsor.

Give Nissan a call and complain if you think you have a case.

Good luck

CrownR426 · 09-10-2010, 05:31 PM

Quote:

Originally Posted by shumby

call nissan consumer affairs adn file a complaint. this is not accetaple. Tell them you are will to take legal action to get this resolved. Be ready to baCK THIS UP. I had an issues with my dealer a year back and that is what it took. they now treat me like gold and even manage to do warrenty work on my after market parts

Please pm me with more info.

CrownR426 · 09-10-2010, 05:32 PM

I do not blame these intakes at all, these are great!
I'm positive it was the mechanics faults

09-10-2010, 04:28 PM	#1 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 848	Big Problem with Hackensack Nissan Okay guys I've been on this forum for awhile now and I know I haven't posted much but I've had enough... So Hackensack Nissan is the closest dealership to my house so I decided to go to them for ANY problems... FIRST MISTAKE! Back in March I notcied my car would seem like it was stalling or kind of bucking when I would drive it steady. And as I was driving my z on the highway it just turned off.. Thank God for Triple A! I had them tow it to Hacken Nissan located in Hackensack, NJ. The service manager calls me saying that they'll have to take a look at the problem and they'll call me right back. The next day I get a call from the service manager saying that they fixed the problem and it was because of low oil. AMAZED... This car is brand new and it was already giving ME problems! A few weeks later I find that my car is still acting up so I take it back to the dealership. They tell me that I need a new shortblock. I wait patiently for months and they finally receive the shortblock and they work on my Z. A week goes by and they say it's all good to go! Couple days as I was getting some gas I noticed a strange smell like gasoline inside my Z! I pull aside and pop my hood and find that this was leaking tons of liquid! I called the dealership right away and they have me bring my Z back! I was furious! This was my second time at the dealership and not even a week went by without getting problems! I could've died driving my Z and the service manager and mechanic told me they probably forgot something! .................................................. ........... They fix it and I'm "good to go". Now a few months go by and I noticed my engine oil sign coming up on my dash. And I'm thinking to myself I didn't even drive too much but decided to change my oil. I pop my hood and I see engine oil all over my engine bay and when I took my bottom cover off it was smothered in engine oil.. AND GUESS WHO CHANGED MY OIL PREVIOUSLY? That's right Nissan of Hackensack.. I changed my oil and went to them. They blammed it on my aftermarket oil filter saying that was the cause. WHEN I JUST CHANGED MY OIL THAT DAY BEFORE I WENT TO THE DEALERSHIP! AMAZING I KNOW! This was the last strike for them I was done with this dealership... So today I decided to clean my Z. I popped open my hood and find this LOVELY, another freaking problem! I take it back to Hackensack Nissan and they blame it on me saying I took it to another shop for work. What work? I never took my Z to any other shop. And then they brought up the fact that I had an aftermarket oil filter from before, when I do my own oil change at home. That didn't even relate to this problem! So now they are charging ME $120.02 for PIPE ASSY AIR Part # 16576-EY00B without labor costs... They are blaming it on my aftermarket intakes. This is ridiculous, I expected great service from Nissan and they have been letting me down constantly. I refuse to pay for something that I did not do especially when this dealership always made mistakes on my Z. What do you guys think?! __________________ Love + Hardwork + Passion RIP SVTRacer Last edited by CrownR426; 09-10-2010 at 11:16 PM.

09-10-2010, 04:34 PM	#4 (permalink)
Holliday Track Member Join Date: Aug 2009 Location: Cache, OK Age: 38 Posts: 916 Drives: in the fast lane.... Rep Power: 17	TMI............................. __________________

09-10-2010, 04:40 PM	#5 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	Hey Crown, Whats Shakin? __________________

09-10-2010, 04:52 PM	#8 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	wat __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

09-10-2010, 04:55 PM	#9 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 848	updated guys! __________________ Love + Hardwork + Passion RIP SVTRacer

09-10-2010, 04:33 PM	#2 (permalink)
SophiaZ A True Z Fanatic Join Date: Dec 2009 Location: South Jersey Posts: 1,463 Drives: 2020 50th anniv 7AT Rep Power: 6733

09-10-2010, 04:34 PM	#3 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	what happened? enough of what?

09-10-2010, 04:42 PM	#6 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	hackensackenbach

09-10-2010, 04:43 PM	#7 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 120	?

09-10-2010, 04:59 PM	#10 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	wow... might be a good time to review service manual and do some of the work on your own. GL with the fix and find another dealer~~

09-10-2010, 05:03 PM	#11 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	Time to ditch that dealer!! I have some near me that I just avoid cause of the mods. Fontana Nissan FTW!! __________________

09-10-2010, 05:09 PM	#12 (permalink)
shumby Captin Canuck Join Date: Dec 2008 Location: with your mom Age: 44 Posts: 6,288 Drives: your sister Rep Power: 237	call nissan consumer affairs adn file a complaint. this is not accetaple. Tell them you are will to take legal action to get this resolved. Be ready to baCK THIS UP. I had an issues with my dealer a year back and that is what it took. they now treat me like gold and even manage to do warrenty work on my after market parts __________________ Originally Posted by SAM@GTM Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living . Sam

09-10-2010, 05:10 PM	#13 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 29	If you want something done right.....you gotta do it yourself. There has to be another Nissan dealer in your area. Go somewhere else for warranty work and forget these assclowns. You could probably repair the part that broke yourself. Sorry to say, but I think the intake was to blame. That tubing looks too short and the clamp looks overtightened. Engine vibration sheared it off. You could probably find that part cheaper on the net or from a forum sponsor. Give Nissan a call and complain if you think you have a case. Good luck __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

09-10-2010, 05:32 PM	#15 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 848	I do not blame these intakes at all, these are great! I'm positive it was the mechanics faults __________________ Love + Hardwork + Passion RIP SVTRacer

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