A good experenice from a dealership!!

sonic370 · 07-28-2010, 08:25 PM

I know most time we rag on the dealerships but i like to give credit when credit is due. Had my Z in the shop today to replace the gas filler hose ( gas cap kept backing off even after turning 3 or 4 times. trust me you only want this done under warranty. so anyway while my car was there they fixed the issue with the rear hatch not releasing every time.even though i never brought it up.

i know it's there job but a lot of dealers wouldn't have bothered.
thanks Twin City Nissan.

PapoZalsa · 07-28-2010, 09:02 PM

Great to hear that!

shadoquad · 07-28-2010, 10:29 PM

Awesome! Credit where credit is due!

m4a1mustang · 07-28-2010, 10:32 PM

Quote:

Originally Posted by sonic370

I know most time we rag on the dealerships but i like to give credit when credit is due. Had my Z in the shop today to replace the gas filler hose ( gas cap kept backing off even after turning 3 or 4 times. trust me you only want this done under warranty. so anyway while my car was there they fixed the issue with the rear hatch not releasing every time.even though i never brought it up.

i know it's there job but a lot of dealers wouldn't have bothered.
thanks Twin City Nissan.

GZ3 · 07-29-2010, 10:15 AM

wow, this should be a sticky...nissan is capable of caring for thier product post sale lot

CUNNART · 07-29-2010, 11:31 AM

Quote:

Originally Posted by GZ3

wow, this should be a sticky...nissan is capable of caring for thier product post sale lot

That's not a fair statement. The dealers are all independent of Nissan, thus if they blow it's not directly Nissan's fault.

Word of advice to the OP, find out who the tech was and always request them when you take in your car. They def. went above their job to have a warranty item listed on the repair order. If he cared once and usually sees your car, and you pick up some of the work he suggests, you'll get better service by him in the future.

GZ3 · 07-29-2010, 05:10 PM

Quote:

Originally Posted by CUNNART

That's not a fair statement. The dealers are all independent of Nissan, thus if they blow it's not directly Nissan's fault.

Word of advice to the OP, find out who the tech was and always request them when you take in your car. They def. went above their job to have a warranty item listed on the repair order. If he cared once and usually sees your car, and you pick up some of the work he suggests, you'll get better service by him in the future.

theres been quite a few issue in the last few years where nissan basically told the customer to suck it. If i didnt love Z cars, i wouldnt own a nissan

sonic370 · 07-29-2010, 08:35 PM

Yeah that was the point i was making not all dealers are the same.
some better than others. most savoy owners when they need one know where to go. my town just happens to have one. hell i even got a call from the sales lady today 3 months after i bought the car wanting to know if everything was ok after she seen that my car was in the repair area.

wishihadnav · 07-30-2010, 01:34 AM

Great news!..I don't see why techs don't do this more often..they do flag for warranty work even though its at a lower rate than customer pay..its still money in their pocket..

CUNNART · 07-30-2010, 07:06 AM

I'm not sure about nissan but When I was a tech with BMW it was a sketchy thing to add warranty work. A good service writer will erase the original RO (repair order) and write a new one with the work on there. The main reason being if they audited the shop and saw a bunch of work added on that the customer didn't request they would be non to happy since your spending their money. My guess is Nissan is the same.

sonic370 · 07-30-2010, 08:28 AM

that makes the most sense. about the repair orders. into days times its customers beware. this dealership is in a above average market with 2 nissan
dealerships within 10 miles of each other so they keep each other honest!!

there's been times iv'e played em against each other to lower repair cost

07-28-2010, 08:25 PM	#1 (permalink)
sonic370 A True Z Fanatic Join Date: May 2010 Location: Orange Texas Posts: 1,574 Drives: 09 370Z Sports PGK Rep Power: 18	A good experenice from a dealership!! I know most time we rag on the dealerships but i like to give credit when credit is due. Had my Z in the shop today to replace the gas filler hose ( gas cap kept backing off even after turning 3 or 4 times. trust me you only want this done under warranty. so anyway while my car was there they fixed the issue with the rear hatch not releasing every time.even though i never brought it up. i know it's there job but a lot of dealers wouldn't have bothered. thanks Twin City Nissan.

07-28-2010, 09:02 PM	#2 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	Great to hear that! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

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07-28-2010, 10:29 PM	#3 (permalink)
shadoquad A True Z Fanatic Join Date: Apr 2010 Location: . Posts: 42,608 Drives: . Rep Power: 3886	Awesome! Credit where credit is due!

07-29-2010, 10:15 AM	#5 (permalink)
GZ3 A True Z Fanatic Join Date: Dec 2009 Location: SATX Posts: 3,296 Drives: Z Rep Power: 22	wow, this should be a sticky...nissan is capable of caring for thier product post sale lot

07-29-2010, 08:35 PM	#8 (permalink)
sonic370 A True Z Fanatic Join Date: May 2010 Location: Orange Texas Posts: 1,574 Drives: 09 370Z Sports PGK Rep Power: 18	Yeah that was the point i was making not all dealers are the same. some better than others. most savoy owners when they need one know where to go. my town just happens to have one. hell i even got a call from the sales lady today 3 months after i bought the car wanting to know if everything was ok after she seen that my car was in the repair area.

07-30-2010, 01:34 AM	#9 (permalink)
wishihadnav A True Z Fanatic Join Date: Nov 2009 Location: 90090 Posts: 1,851 Drives: Force Fed Nismo Rep Power: 184	Great news!..I don't see why techs don't do this more often..they do flag for warranty work even though its at a lower rate than customer pay..its still money in their pocket..

07-30-2010, 07:06 AM	#10 (permalink)
CUNNART Base Member Join Date: Jul 2010 Location: Maryland Posts: 17 Drives: impreza Rep Power: 15	I'm not sure about nissan but When I was a tech with BMW it was a sketchy thing to add warranty work. A good service writer will erase the original RO (repair order) and write a new one with the work on there. The main reason being if they audited the shop and saw a bunch of work added on that the customer didn't request they would be non to happy since your spending their money. My guess is Nissan is the same.

07-30-2010, 08:28 AM	#11 (permalink)
sonic370 A True Z Fanatic Join Date: May 2010 Location: Orange Texas Posts: 1,574 Drives: 09 370Z Sports PGK Rep Power: 18	that makes the most sense. about the repair orders. into days times its customers beware. this dealership is in a above average market with 2 nissan dealerships within 10 miles of each other so they keep each other honest!! there's been times iv'e played em against each other to lower repair cost