Dealership damaged two of my wheels

Rocketman · 05-08-2010, 10:10 PM

Took my car in today for its 15K mile service. Part of the service included re balancing the tires. Somehow during the re balancing the technician managed to place a number of dings, scratches and scuffs into my two back wheels. Needless to say I wasn't a happy camper. I know the blemishes weren't there prior to taking it to the dealer as I just hand washed the car the day before. I also am pretty meticulous about it and am very careful around curbs. I spoke to the service manager and he said he would talk to the general manager when he comes back on Tuesday and try to get it resolved. Do you think it would be unreasonable to expect two new wheels out of this?

theDreamer · 05-08-2010, 10:12 PM

They will probably just fix the current wheels.

PapoZalsa · 05-08-2010, 10:15 PM

That is why everytime I take to the dealer I tell the Service Rep. to check the car and put especially emphasis to the rims, dent or scratches. Telling him it doesnt have any so I don't want to see any!

Zsteve · 05-08-2010, 10:16 PM

This happened to me too and they had some shop come by in a van and fix them. They look good but Im pretty sure they just put some stuff on them and then resprayed them. They are not as smooth as the original ones but still cant tell where the scratches and chips were. Looks like they let the wheel fall over just like they did mine and they chipped.

On that note how are the original wheels done?

theDreamer · 05-08-2010, 10:17 PM

Quote:

Originally Posted by Zsteve

This happened to me too and they had some shop come by in a van and fix them. They look good but Im pretty sure they just put some stuff on them and then resprayed them. They are not as smooth as the original ones but still cant tell where the scratches and chips were. Looks like they let the wheel fall over just like they did mine and they chipped.

On that note how are the original wheels done?

I think the original wheels are just painted.

Rocketman · 05-08-2010, 10:19 PM

Quote:

Originally Posted by theDreamer

They will probably just fix the current wheels.

The service manager mentioned fixing them but I have a problem with that approach for two reasons.

1) Its kind of a half a**ed fix.
2) It leaves me without a car for a few days while the repair is being done.

I would much rather have a new set of wheels ordered and waiting at the dealership that way I could bring the car in, swap them out and be done with it. Am I asking too much?

Zsteve · 05-08-2010, 10:20 PM

Quote:

Originally Posted by Rocketman

The service manager mentioned fixing them but I have a problem with that approach for two reasons.

1) Its kind of a half a**ed fix.
2) It leaves me without a car for a few days while the repair is being done.

I would much rather have a new set of wheels ordered and waiting at the dealership that way I could bring the car in, swap them out and be done with it. Am I asking too much?

it only took a couple of hours to fix my two back tires. But I kinda agree that its half assed. I let my service mgr try cuz he has been really good in dealing with me when I come in and I want to keep a good relationship so he will continue to work on the car under warranty even tho he knows I have a few mods.

kailua · 05-08-2010, 10:41 PM

Well, if they are fixing their mistake, they should have no problem putting you into a loaner vehicle. Seems like a no brainer.

zmyride · 05-09-2010, 02:00 AM

they will repair but i doubt they will give you a new set of wheels.

fullmonty · 05-09-2010, 02:12 AM

I'm sure they'll fix them but depending on your relationship with the dealer and how much hell you raise they may replace them.

coaxial · 05-09-2010, 04:52 AM

On my motorcycle two separate occasions two different places jacked up my rims. I had them replace the rim with a new one the first time since they scratched it so bad. The second time they took paint off using a cleaner that was to abrasive after I told them I would clean it. Second time it was sent to a shop Were I knew the owner. So my feeling is nothing will ever be perfect after a change. But if it's a careless **** up you paid good money for your car. You deserve what is right, and you pushing for a new rim will make them more self conscious next time. I repair computers and each and everyone I treat as my own. I expect others to do the same and if not do what is right...

flashburn · 05-09-2010, 06:39 AM

If you can't get them to replace them and you aren't happy with their "fix" then you should call Nissan Corporate. They might be able to provide enough push to get the dealer to replace the rims.

CBRich · 05-09-2010, 10:24 AM

Painting the dings is not a half a** fix at all. The wheels are painted from the factory in the first place. If they can paint them and you can't tell where the damage used to be then it's a job well done.

Zsteve · 05-09-2010, 10:43 AM

Quote:

Originally Posted by CBRich

Painting the dings is not a half a** fix at all. The wheels are painted from the factory in the first place. If they can paint them and you can't tell where the damage used to be then it's a job well done.

Thats why I was willing to let the service mgr try. He said if it didnt come out good he would buy new ones then but they came out pretty good. So for OP let them try and see how it goes.

DIGItonium · 05-09-2010, 11:47 AM

A few years back I took my 350Z to get serviced by the dealer. They hired some kid to drive the cars around. When I got it back I noticed my car got curbed leaving a 7" gash on the lip of my Volk wheels and badly scrapped up my GReddy side skirt. The kid didn't admit fault, but it was clear from the look of his face that he did it.

05-08-2010, 10:12 PM	#2 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4210	They will probably just fix the current wheels. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

05-08-2010, 10:15 PM	#3 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	That is why everytime I take to the dealer I tell the Service Rep. to check the car and put especially emphasis to the rims, dent or scratches. Telling him it doesnt have any so I don't want to see any! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

05-08-2010, 10:16 PM	#4 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 22	This happened to me too and they had some shop come by in a van and fix them. They look good but Im pretty sure they just put some stuff on them and then resprayed them. They are not as smooth as the original ones but still cant tell where the scratches and chips were. Looks like they let the wheel fall over just like they did mine and they chipped. On that note how are the original wheels done? __________________ 2010 LS3 C6 Silver coupe corvette

05-09-2010, 02:12 AM	#10 (permalink)
fullmonty A True Z Fanatic Join Date: Nov 2009 Location: Dirty Jersey Posts: 7,762 Drives: 370 Touring/Sport Rep Power: 34	I'm sure they'll fix them but depending on your relationship with the dealer and how much hell you raise they may replace them. __________________

05-09-2010, 11:47 AM	#15 (permalink)
DIGItonium A True Z Fanatic Join Date: Jan 2009 Location: Kansas Posts: 3,800 Drives: 09 Z34-TT 6MT Rep Power: 42	A few years back I took my 350Z to get serviced by the dealer. They hired some kid to drive the cars around. When I got it back I noticed my car got curbed leaving a 7" gash on the lip of my Volk wheels and badly scrapped up my GReddy side skirt. The kid didn't admit fault, but it was clear from the look of his face that he did it. __________________

05-08-2010, 10:41 PM	#8 (permalink)
kailua Base Member Join Date: Feb 2009 Location: Earth Posts: 82 Drives: 09 STI Rep Power: 16	Well, if they are fixing their mistake, they should have no problem putting you into a loaner vehicle. Seems like a no brainer.

05-09-2010, 02:00 AM	#9 (permalink)
zmyride Track Member Join Date: Nov 2009 Location: SF Bay Area Posts: 631 Drives: 10 Black Sports 7AT Rep Power: 17	they will repair but i doubt they will give you a new set of wheels.

05-09-2010, 04:52 AM	#11 (permalink)
coaxial Base Member Join Date: Jan 2009 Location: Santa Barbara Posts: 53 Drives: 07-675 Daytona-Red Rep Power: 16	On my motorcycle two separate occasions two different places jacked up my rims. I had them replace the rim with a new one the first time since they scratched it so bad. The second time they took paint off using a cleaner that was to abrasive after I told them I would clean it. Second time it was sent to a shop Were I knew the owner. So my feeling is nothing will ever be perfect after a change. But if it's a careless **** up you paid good money for your car. You deserve what is right, and you pushing for a new rim will make them more self conscious next time. I repair computers and each and everyone I treat as my own. I expect others to do the same and if not do what is right...

05-09-2010, 06:39 AM	#12 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 19	If you can't get them to replace them and you aren't happy with their "fix" then you should call Nissan Corporate. They might be able to provide enough push to get the dealer to replace the rims.

05-09-2010, 10:24 AM	#13 (permalink)
CBRich A True Z Fanatic Join Date: Apr 2009 Location: SC Posts: 2,464 Drives: 370Z Rep Power: 544	Painting the dings is not a half a** fix at all. The wheels are painted from the factory in the first place. If they can paint them and you can't tell where the damage used to be then it's a job well done.

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