Bad Experiance with my 2010 370Z

Oscar135 · 03-27-2010, 09:22 AM

Hello fellow Z owners,

I am new to this forum and would appreciate any feedback everyone might have. My history with Z’s goes back to the early eighty’s when I had a 1970 240Z. Since then I have had multiple Z’s to include a 1977 with 90,000 original miles sitting in my garage waiting for a restoration.

This month I purchased a 2010 370Z off the showroom floor. I went with a Black Cherry touring sport model. What a great car!! I will post pictures once the weather clears up.

Once I got the car home, I noticed light scratches throughout the car. I called my salesman and he said this was most likely due to the car being wiped down on the show room floor. He agreed to detail the car and remove the scratches.

After leaving the car with them for detailing I pick my baby up and drove to a friend’s house and noticed damage to the rear bumper. The car had 300 miles on it and I knew every mile the car had been. I knew the car was not like this when I dropped it off at the dealer.

As everyone can image I was very upset. I went back to the dealer and spoke to my salesman. Even though I went in like a bull dog, he agreed to fix the damage. The following day I was asked to bring the car back for the Executive Manager to see the damage. After he inspected the car I was told this most likely was a manufacture defect and agreed to fix the bumper. I wish I had taken picture of the damage but didn’t.

I called to check the status after four days and was told by the service manager that when he inspected the car, he felt the repair wasn’t up to his satisfaction and had them do further work on it. Friday the car was ready, they even put it on the showroom floor.

After getting to the dealership I noticed a problem in the paint. It appears to be a hair that was in the paint and removed during one of the coats of clear coat. You have to look to see this but it is there. I was told by the Executive Manager this is as good as it gets. I was also told by my salesman, the painter and the detailer was aware of this after the repair.

I certainly appreciate the fact the dealer stepped up and agreed to fix the bumper. I had complete respect for them until my experience yesterday. If this was a manufactures defect, which I question, one would think Nissan would pay for the repair to be done perfectly.

Reading through many of the posts on this forum, most of us are very detailed, or as my wife says (anal) about our Z’s. Am I unreasonable for wanting the repair perfect? I would very much appreciate everyone’s feedback on how I should proceed.

Thank you

370Zsteve · 03-27-2010, 09:25 AM

After all the work they did, I'm surprised they won't fix the hair issue.

Mize · 03-27-2010, 09:26 AM

It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

370Zsteve · 03-27-2010, 09:28 AM

Quote:

Originally Posted by Mize

It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

OldGuy · 03-27-2010, 06:48 PM

Quote:

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

I'm not sure I agree with that, as there are flaws and defects a reasonable buyer might understandably not see on during the delivery inspection. If they are reported within a reasonable time after delivery and are of the type that could reasonably been undetected at delivery, I'm confident the manufacturer would be held responsible for the remedy.

VCuomo · 03-28-2010, 03:13 AM

Quote:

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

Not true - if there are manufacturer caused defects you can force them to be corrected. That's what a warranty is for...

-------------------------------------------------------------------------------------------

I agree with the suggestion to get some 2000 grit sandpaper from your local auto paint store, sand out the spot (assuming it's not deep), then polish back to a gloss finish. BUT - if OP isn't experienced in doing this, then I'd go back to the dealer and try one more time, this time with a witness - if necessary, tell them you will have the spot repaired and then sue them in small claims court to recover your out-of-pocket expenses to repair the damage that they caused. You could also try talking to the Nissan Area Supervisor.

Good luck!

370Zsteve · 03-28-2010, 04:36 AM

Quote:

Originally Posted by VCuomo

Not true - if there are manufacturer caused defects you can force them to be corrected. That's what a warranty is for...

-------------------------------------------------------------------------------------------

I agree with the suggestion to get some 2000 grit sandpaper from your local auto paint store, sand out the spot (assuming it's not deep), then polish back to a gloss finish. BUT - if OP isn't experienced in doing this, then I'd go back to the dealer and try one more time, this time with a witness - if necessary, tell them you will have the spot repaired and then sue them in small claims court to recover your out-of-pocket expenses to repair the damage that they caused. You could also try talking to the Nissan Area Supervisor.

Good luck!

Nobody proved there was a "manufacturer caused defect". IMO, the dealer is being responsive to a customer. Good luck suing Nissan in small claims court.

VCuomo · 03-28-2010, 03:08 PM

Quote:

Originally Posted by 370Zsteve

Nobody proved there was a "manufacturer caused defect". IMO, the dealer is being responsive to a customer. Good luck suing Nissan in small claims court.

Quote:

Originally Posted by Mize

He doesn't need to sue Nissan. The dealer already admitted fault when they agreed to repair the damage. Their repair was inadequate. Small claims against the dealer with that data is a slam dunk.

Exactly! IMO, the dealer is NOT being responsive to the customer - the dealer should fix the additional damage that they caused during the original repair. End of story.

And my other point was that just because you "sign on the dotted line" it doesn't mean that you're "accepting the condition" of the car as-is as 370Zsteve stated - if there are defects present in a new car when you drive it off the lot, the warranty covers you (not to mention lemon laws and other state consumer protection statutes).

Oscar135 · 03-27-2010, 09:31 AM

Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.

370Zsteve · 03-27-2010, 09:33 AM

Quote:

Originally Posted by Oscar135

Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.

And I'm 100% sure you can't prove that, whether it's true or not! Can a hair mark be removed by a body shop? Might be the way to go

Mize · 03-27-2010, 09:39 AM

I don't doubt you're screwed on this one, but you can be honest in your evaluation of the dealership to friends and in your follow-up survey. Dealerships can suck. I once got a car back with a huge ding/scratch in it. I noticed it when I got home (passenger side) and immediately drove back.

Simultaneously two of the dealer wanks said "it had that when it came in!" and "that wasn't there when it left!" (then grinned at each other). As a result I go over my vehicles very carefully before and after I pick it up from any dealership.

carlos3366 · 03-27-2010, 09:48 AM

you should be keeping a log with pictures, better yet video log. Now days video is the way to go. Good luck and I hope they fix it.

WICKED_GRIN · 03-27-2010, 10:31 AM

You should have inspected the Z before handing over the check……and once you drive off the Nissan lot, believe me, it’s all downhill….you now have a used car! It will never be a “new car” again!

kenchan · 03-27-2010, 10:29 AM

as good as it gets for a pos paint job. get it redone.

ZKindaGuy · 03-27-2010, 10:36 AM

Quote:

Originally Posted by Oscar135

Hello fellow Z owners,

I am new to this forum and would appreciate any feedback everyone might have. My history with Z’s goes back to the early eighty’s when I had a 1970 240Z. Since then I have had multiple Z’s to include a 1977 with 90,000 original miles sitting in my garage waiting for a restoration.

This month I purchased a 2010 370Z off the showroom floor. I went with a Black Cherry touring sport model. What a great car!! I will post pictures once the weather clears up.

Once I got the car home, I noticed light scratches throughout the car. I called my salesman and he said this was most likely due to the car being wiped down on the show room floor. He agreed to detail the car and remove the scratches.

After leaving the car with them for detailing I pick my baby up and drove to a friend’s house and noticed damage to the rear bumper. The car had 300 miles on it and I knew every mile the car had been. I knew the car was not like this when I dropped it off at the dealer.

As everyone can image I was very upset. I went back to the dealer and spoke to my salesman. Even though I went in like a bull dog, he agreed to fix the damage. The following day I was asked to bring the car back for the Executive Manager to see the damage. After he inspected the car I was told this most likely was a manufacture defect and agreed to fix the bumper. I wish I had taken picture of the damage but didn’t.

I called to check the status after four days and was told by the service manager that when he inspected the car, he felt the repair wasn’t up to his satisfaction and had them do further work on it. Friday the car was ready, they even put it on the showroom floor.

After getting to the dealership I noticed a problem in the paint. It appears to be a hair that was in the paint and removed during one of the coats of clear coat. You have to look to see this but it is there. I was told by the Executive Manager this is as good as it gets. I was also told by my salesman, the painter and the detailer was aware of this after the repair.

I certainly appreciate the fact the dealer stepped up and agreed to fix the bumper. I had complete respect for them until my experience yesterday. If this was a manufactures defect, which I question, one would think Nissan would pay for the repair to be done perfectly.

Reading through many of the posts on this forum, most of us are very detailed, or as my wife says (anal) about our Z’s. Am I unreasonable for wanting the repair perfect? I would very much appreciate everyone’s feedback on how I should proceed.

Thank you

Take an OC pill and relax. If you can't see it then who the hell cares? Once you drive it a couple of road trips this stupid annoyance will not even matter anymore.

03-27-2010, 09:22 AM	#1 (permalink)
Oscar135 Base Member Join Date: Mar 2010 Location: Kansas City Posts: 58 Drives: Black Cherry 370z Rep Power: 15	Bad Experiance with my 2010 370Z Hello fellow Z owners, I am new to this forum and would appreciate any feedback everyone might have. My history with Z’s goes back to the early eighty’s when I had a 1970 240Z. Since then I have had multiple Z’s to include a 1977 with 90,000 original miles sitting in my garage waiting for a restoration. This month I purchased a 2010 370Z off the showroom floor. I went with a Black Cherry touring sport model. What a great car!! I will post pictures once the weather clears up. Once I got the car home, I noticed light scratches throughout the car. I called my salesman and he said this was most likely due to the car being wiped down on the show room floor. He agreed to detail the car and remove the scratches. After leaving the car with them for detailing I pick my baby up and drove to a friend’s house and noticed damage to the rear bumper. The car had 300 miles on it and I knew every mile the car had been. I knew the car was not like this when I dropped it off at the dealer. As everyone can image I was very upset. I went back to the dealer and spoke to my salesman. Even though I went in like a bull dog, he agreed to fix the damage. The following day I was asked to bring the car back for the Executive Manager to see the damage. After he inspected the car I was told this most likely was a manufacture defect and agreed to fix the bumper. I wish I had taken picture of the damage but didn’t. I called to check the status after four days and was told by the service manager that when he inspected the car, he felt the repair wasn’t up to his satisfaction and had them do further work on it. Friday the car was ready, they even put it on the showroom floor. After getting to the dealership I noticed a problem in the paint. It appears to be a hair that was in the paint and removed during one of the coats of clear coat. You have to look to see this but it is there. I was told by the Executive Manager this is as good as it gets. I was also told by my salesman, the painter and the detailer was aware of this after the repair. I certainly appreciate the fact the dealer stepped up and agreed to fix the bumper. I had complete respect for them until my experience yesterday. If this was a manufactures defect, which I question, one would think Nissan would pay for the repair to be done perfectly. Reading through many of the posts on this forum, most of us are very detailed, or as my wife says (anal) about our Z’s. Am I unreasonable for wanting the repair perfect? I would very much appreciate everyone’s feedback on how I should proceed. Thank you

03-27-2010, 09:25 AM	#2 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	After all the work they did, I'm surprised they won't fix the hair issue. __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

03-27-2010, 09:48 AM	#12 (permalink)
carlos3366 Base Member Join Date: Feb 2009 Location: Fort Worth, TX Posts: 54 Drives: 05 camry, 97 500sl Rep Power: 17	you should be keeping a log with pictures, better yet video log. Now days video is the way to go. Good luck and I hope they fix it. __________________ twitter.com/carlos3366

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03-27-2010, 09:26 AM	#3 (permalink)
Mize Base Member Join Date: Mar 2010 Location: Cincinnati Posts: 144 Drives: '10 370zr rg tsn m6 Rep Power: 15	It's a new car. It should be perfect. They should have replaced the bumper IMHO and defects in the paint or clearcoat on a new car are unacceptable and ANY good body shop could fix that...why can't they?

03-27-2010, 09:31 AM	#9 (permalink)
Oscar135 Base Member Join Date: Mar 2010 Location: Kansas City Posts: 58 Drives: Black Cherry 370z Rep Power: 15	Basically I was told they can't be sure the car wasn't damaged when I brought it in for detailing. If this was the case, they wouldn't have agreed to fix it in the beginning. I am 100% sure they damaged it.

03-27-2010, 09:39 AM	#11 (permalink)
Mize Base Member Join Date: Mar 2010 Location: Cincinnati Posts: 144 Drives: '10 370zr rg tsn m6 Rep Power: 15	I don't doubt you're screwed on this one, but you can be honest in your evaluation of the dealership to friends and in your follow-up survey. Dealerships can suck. I once got a car back with a huge ding/scratch in it. I noticed it when I got home (passenger side) and immediately drove back. Simultaneously two of the dealer wanks said "it had that when it came in!" and "that wasn't there when it left!" (then grinned at each other). As a result I go over my vehicles very carefully before and after I pick it up from any dealership.

03-27-2010, 10:31 AM	#13 (permalink)
WICKED_GRIN Enthusiast Member Join Date: Dec 2009 Location: New England Posts: 466 Drives: 370Z Roadster Black Rep Power: 16	You should have inspected the Z before handing over the check……and once you drive off the Nissan lot, believe me, it’s all downhill….you now have a used car! It will never be a “new car” again!

03-27-2010, 10:29 AM	#14 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	as good as it gets for a pos paint job. get it redone.