Bad Experiance with my 2010 370Z

ZedZed · 03-27-2010, 01:10 PM

Quote:

Originally Posted by ZKindaGuy

Take an OC pill and relax. If you can't see it then who the hell cares? Once you drive it a couple of road trips this stupid annoyance will not even matter anymore.

I disagree. Fact is, it depends if you can be bothered or not.
You know the defect is there and it's therefore sufficient to my mind to demand it be done perfectly

.

Crazy8 · 03-27-2010, 01:51 PM

The bad part is if they agree to fix it and you take it in. Who's to say it won't have more scratches when you get it back. That happened to me.

Matt · 03-27-2010, 02:06 PM

You would think, with it being a 30-40k purchase and all, that people would inspect their cars at the dealership.

I was doing a very thorough walk-around inspection of my car at the dealer, and the saleswoman was like, "What are you doing?". My reply, "Making sure it's perfect."

While I don't blame you for being upset at the damage, a lot of heartache would have been avoided if you pointed these problems out at the dealership instead.

Oscar135 · 03-27-2010, 03:01 PM

I really appreciate everyone's feedback. One thing I will point out is the car was perfect when we bought it. The damaged happened after I returned the car to have it detailed. I am a perfectionist and believe me the car had no damage the day I took it home. I agree with everyone about the car developing chips and scratches over time. These will be my fault and I will only blame myself. For me it is different when the dealership has your car a week after you sign the paperwork and then damages it. Accidents do happen and the dealer did own up to it but just do the best repair job possible.

SoCal 370Z · 03-27-2010, 03:05 PM

Similar to doing a preflight, I always examine the car with the Service Manager and have them write down that we did. That way when you get it back you examine it again before taking release.

Hi-Step'n370Z · 03-27-2010, 03:23 PM

Quote:

Originally Posted by SoCal 370Z

Similar to doing a preflight, I always examine the car with the Service Manager and have them write down that we did. That way when you get it back you examine it again before taking release.

EXCELLENT advise SoCal !!

Tyrell Tyson · 03-27-2010, 03:43 PM

let's not split hairs over this

Oscar135 · 03-27-2010, 04:11 PM

This is good advise SoCal, thanks!!

370Zsteve · 03-27-2010, 04:19 PM

Quote:

Originally Posted by Tyrell Tyson

let's not split hairs over this

OldGuy · 03-27-2010, 07:44 PM

Quote:

Originally Posted by Oscar135

Hello fellow Z owners,

I am new to this forum and would appreciate any feedback everyone might have. My history with Z’s goes back to the early eighty’s when I had a 1970 240Z. Since then I have had multiple Z’s to include a 1977 with 90,000 original miles sitting in my garage waiting for a restoration.

This month I purchased a 2010 370Z off the showroom floor. I went with a Black Cherry touring sport model. What a great car!! I will post pictures once the weather clears up.

Once I got the car home, I noticed light scratches throughout the car. I called my salesman and he said this was most likely due to the car being wiped down on the show room floor. He agreed to detail the car and remove the scratches.

After leaving the car with them for detailing I pick my baby up and drove to a friend’s house and noticed damage to the rear bumper. The car had 300 miles on it and I knew every mile the car had been. I knew the car was not like this when I dropped it off at the dealer.

As everyone can image I was very upset. I went back to the dealer and spoke to my salesman. Even though I went in like a bull dog, he agreed to fix the damage. The following day I was asked to bring the car back for the Executive Manager to see the damage. After he inspected the car I was told this most likely was a manufacture defect and agreed to fix the bumper. I wish I had taken picture of the damage but didn’t.

I called to check the status after four days and was told by the service manager that when he inspected the car, he felt the repair wasn’t up to his satisfaction and had them do further work on it. Friday the car was ready, they even put it on the showroom floor.

After getting to the dealership I noticed a problem in the paint. It appears to be a hair that was in the paint and removed during one of the coats of clear coat. You have to look to see this but it is there. I was told by the Executive Manager this is as good as it gets. I was also told by my salesman, the painter and the detailer was aware of this after the repair.

I certainly appreciate the fact the dealer stepped up and agreed to fix the bumper. I had complete respect for them until my experience yesterday. If this was a manufactures defect, which I question, one would think Nissan would pay for the repair to be done perfectly.

Reading through many of the posts on this forum, most of us are very detailed, or as my wife says (anal) about our Z’s. Am I unreasonable for wanting the repair perfect? I would very much appreciate everyone’s feedback on how I should proceed.

Thank you

Not at all unreasonable. Dig in on that one.

OldGuy · 03-27-2010, 07:48 PM

Quote:

Originally Posted by 370Zsteve

When you sign on the dotted line, you accept the condition of the vehicle. That's why it is called a contract.

I'm not sure I agree with that, as there are flaws and defects a reasonable buyer might understandably not see on during the delivery inspection. If they are reported within a reasonable time after delivery and are of the type that could reasonably been undetected at delivery, I'm confident the manufacturer would be held responsible for the remedy.

wheee! · 03-27-2010, 07:51 PM

Brother, I feel your pain.... same colour too!!!

Rear Bumper in for painting

Zultimate · 03-27-2010, 08:04 PM

Quote:

Originally Posted by Oscar135

I really appreciate everyone's feedback. One thing I will point out is the car was perfect when we bought it. The damaged happened after I returned the car to have it detailed. I am a perfectionist and believe me the car had no damage the day I took it home. I agree with everyone about the car developing chips and scratches over time. These will be my fault and I will only blame myself. For me it is different when the dealership has your car a week after you sign the paperwork and then damages it. Accidents do happen and the dealer did own up to it but just do the best repair job possible.

You said in original post that you noticed scratches AFTER you purchased and got it home. I'd say you should have looked it over better. We all want our cars to be perfect - at least for that few miles after purchase - but once you sign and leave the dealership it's your responsibility. Sounds like your dealer has been more than fair about taking care of you.

Like someone else said, after a few months and a few rock chips on the front you won't even notice those other minor flaws. That said, get some Clear Bra if you want to avoid rock chips.

WICKED_GRIN · 03-27-2010, 08:07 PM

Quote:

Originally Posted by Oscar135

I really appreciate everyone's feedback. One thing I will point out is the car was perfect when we bought it. The damaged happened after I returned the car to have it detailed. I am a perfectionist and believe me the car had no damage the day I took it home. I agree with everyone about the car developing chips and scratches over time. These will be my fault and I will only blame myself. For me it is different when the dealership has your car a week after you sign the paperwork and then damages it. Accidents do happen and the dealer did own up to it but just do the best repair job possible.

What happened to you is why I do all the cleaning and simple maintenance work.

PapoZalsa · 03-27-2010, 09:19 PM

Quote:

Originally Posted by Crazy8

The bad part is if they agree to fix it and you take it in. Who's to say it won't have more scratches when you get it back. That happened to me.

03-27-2010, 02:06 PM	#18 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 42 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 19	You would think, with it being a 30-40k purchase and all, that people would inspect their cars at the dealership. I was doing a very thorough walk-around inspection of my car at the dealer, and the saleswoman was like, "What are you doing?". My reply, "Making sure it's perfect." While I don't blame you for being upset at the damage, a lot of heartache would have been avoided if you pointed these problems out at the dealership instead. __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

03-27-2010, 03:05 PM	#20 (permalink)
SoCal 370Z A True Z Fanatic Join Date: Feb 2009 Location: US of A Posts: 2,842 Drives: Answers Rep Power: 34	Similar to doing a preflight, I always examine the car with the Service Manager and have them write down that we did. That way when you get it back you examine it again before taking release. __________________ ( Click to show/hide ) Why I NEVER say NO to the Panda Lou Fusz!!!

03-27-2010, 07:51 PM	#27 (permalink)
wheee! A True Z Fanatic Join Date: Sep 2009 Location: Mod Capital of Canada Age: 58 Posts: 7,354 Drives: cars. lots of cars. Rep Power: 40182	Brother, I feel your pain.... same colour too!!! Rear Bumper in for painting __________________ H&R / Stillen / Berk / HKS / Swift / Michelin / UpRev / SPC / Amuse Rep / Seibon / Fringe XVO / TWM / more... My Journal

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03-27-2010, 01:51 PM	#17 (permalink)
Crazy8 Enthusiast Member Join Date: Mar 2010 Location: Tennessee Posts: 255 Drives: 09 370Z Rep Power: 15	The bad part is if they agree to fix it and you take it in. Who's to say it won't have more scratches when you get it back. That happened to me.

03-27-2010, 03:01 PM	#19 (permalink)
Oscar135 Base Member Join Date: Mar 2010 Location: Kansas City Posts: 58 Drives: Black Cherry 370z Rep Power: 15	I really appreciate everyone's feedback. One thing I will point out is the car was perfect when we bought it. The damaged happened after I returned the car to have it detailed. I am a perfectionist and believe me the car had no damage the day I took it home. I agree with everyone about the car developing chips and scratches over time. These will be my fault and I will only blame myself. For me it is different when the dealership has your car a week after you sign the paperwork and then damages it. Accidents do happen and the dealer did own up to it but just do the best repair job possible.

03-27-2010, 03:43 PM	#22 (permalink)
Tyrell Tyson Enthusiast Member Join Date: Jan 2010 Location: EU Posts: 295 Drives: P90 TR Rep Power: 16	let's not split hairs over this

03-27-2010, 04:11 PM	#23 (permalink)
Oscar135 Base Member Join Date: Mar 2010 Location: Kansas City Posts: 58 Drives: Black Cherry 370z Rep Power: 15	This is good advise SoCal, thanks!!