UPDATE** It's a done deal, Nissan is buying back my car

Roo

Actually there is not one issue there are multiple, and Nissan has not fixed either of them.

For one the noise, Nissan has not fixed it and has no idea how to fix it. If they did then they wouldn't have agreed to buy back the car.

The back hatch not opening up is not fixed and Nissan won't fix it either, at least for me. Members on here have found fixes and bring them to Nissan yet Nissan refuses to do that fix. I don't know about you but when I go to the cleaners and pick up my suits and in order for me to put them in the car I have to either leave the back hatch open or lay the freshly cleaned suits on the grand so I can use both hands to open the back hatch is a joke.

Most people are really happy with dealerships when they buy their car, that's their job. But once they get that sale most are done helping you and in my case wanted nothing to do with me or even try to help me. When I went to other dealers they were rude. I kept telling them it was a high pitch noise and they would still only send out the maintenance manager who was 60 years old and talked the entire them and wouldn't shut up long enough to listen for it. Or the dealer manager who opened the door and sat in the car for 10 seconds and then got out. I told him it doesn't make the noise unless your driving and he said he didn't have time to go for a ride. Or how about the dealership who told my wife she knows nothing about cars and that is a normal noise all cars make and to send her husband in so they could explain it.

All this happened at 3 local dealers, so please tell me WHY I should buy another Nissan?

vipor

There's a fix now, and I think a TSB.

The hatch spring part has now been revised multiple times and a TSB has been released. Many people including myself still had the dealership take care of this without said TSB.

Common denominator.

__________________

2009 NISMO # 0193 | QAB | Albums! | 05.04.10 (Dynojet) 291.94hp/248.28tq
Oil Cooler (DIY) | Custom Headlights | GTSPEC Braces | F.I. Long Tube Headers

nuTinmuch

3 is a huge sample size~

__________________
nuTinmuch! -- Platinum Graphite 370Z -- Check out my Gallery thread here!

Roo

Too little too late then. I have been dealing with it for 9 months.

vipor

Get a Ford. I hear they're giving those things away.

Remember, if it's free, you can't complain when it breaks.

__________________

2009 NISMO # 0193 | QAB | Albums! | 05.04.10 (Dynojet) 291.94hp/248.28tq
Oil Cooler (DIY) | Custom Headlights | GTSPEC Braces | F.I. Long Tube Headers

Roo

Ahh were getting to the childish remarks. Looks like it's my time to exit.

Take care boys and enjoy your car.

Best wishes.

Caravanshaka

in all seriousness though, I agree with what most have said here. You are going to find problems anywhere you go, and the communication between you and nissan goes both ways. Maybe there was something you could have done better, maybe there was something they could have done better. I just don't think you ever really liked the car, and the idiot service departments you worked with didn't read TSB's to get your minor problems fixed quickly.

regarding dealerships, I drove 180 miles 1 way to a nissan dealer to buy my Z. I would do it again in a heartbeat for any nissan since it was the best experience I have had buying a car. There is a nissan dealership 3 miles from my house that I wouldn't touch with a 100 ft pole. Same can be said for any make.

__________________
____________________ PROJECT DiaD - Sold but not forgotten!
The first testicular guard, the "Cup," was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that in order to work the penis, the brain must remain whole.

Forrest

You serious there is a fix for the ECU noise? i drown it out with music, that was my fix haha.

__________________
my pictures http://www.the370z.com/members/forrest-albums-370z.html

Matt

Good thing the OP didn't get a Toyota. Getting Toyota to buy back a runaway Camry would have been the least of his worries!

__________________

"Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

VCuomo

To understand why there is not widespread displeasure with Nissan or the 370Z:

Most of us don't have the noise issue - my guess is that Nissan knows it's a real problem and is working to fix it. They just don't have a fix yet and probably don't want a public relations issue like Toyota is having right now, so they just bought yours back (which is what they should do).

Huh? They have a fix for it - the TSB has even been posted on this site. I went to a local dealer a few weeks ago and they ordered the replacement springs and installed them.

Because those aren't examples of Nissan mistreating you, although you were definitely not treated right. And your wife should have told that dealership to shove it where the sun don't shine. But the examples you gave were of independently owned Nissan dealerships being stupid - not Nissan Corporation. And do you really think that there are no Ford (or Dodge, or Chevy, or ...) dealerships that mistreat their customers? C'mon, be realistic...

Edit: Just wanted to add that the dealership that I bought my 370Z from was absolutely great! They dealt with me fairly, and followed through on everything they agreed to. Clearly, all dealerships are not created equal - that's why you should consider buying another Nissan in the future.

In any event, I'm glad that in the end it's been worked out to your satisfaction - best wishes with your next ride!

Roo

What they should have done is swap out the car when I brought it to their attention just days after I bought the car. Not 9 months later.

Last time I took my car is was around December/January and at that time they had no fix and wouldn't fix it. Once I no longer had to take my car in and was told the case was filed I stopped trying.

These are my local dealerships, these are the people I would have to deal with to not only purchase next vehicle but throughout the ownership. Now why would I want to volunteer to spend more time with these people?

And yes this does fall on corporate. I spoke to corporate many times about trying to help me out by either swapping the car or just giving me a rental until they fixed the issue. They wouldn't do either and kept telling I had to go through my dealer that wanted nothing to do with me.

Forrest

I notice this is the business model for most business. If you have a problem and bring it to the low level guys, they will brush you off the best way they possibly can.
The only way around this issue is to keep going to some one higher. Or hope to get some one smart who wants to help.
I think no matter where you go, you will get this business model unless you meet a business with really nice people in it. Or in your case a really exceptional dealer.

__________________
my pictures http://www.the370z.com/members/forrest-albums-370z.html

AK370Z

I'm sorry about your experience. Only a VERY handful of 370Z were affected by the ECU noise. If I recall correctly, Nissan is Swapping ECU for a newer one. There IS a thread somewhere on the forum but I just can't find it at the moment (too sleepy ). They are probably going to release the TSB any time now(I'll check tonight if it's out yet or no). I'll find it and add it later. Basically any ecu ends with xxxx is being replaced with the newer one. Again, very small 09 370Zs were affected. (I do not have any problem)

As for the stuck hatch, there is already a TSB. One can simply print it out and show it to the dealer and they will order the parts for you on the spot.

TSB: 2009 nissan 370z coupe; rear hatch will not open on first push of release button

I'm sorry that your experience has not been like the most of us. Please feel free to post some pictures in our "other vehicle" section once you get the new car.

Good luck.


BTW, I'm closing this thread before it goes south

__________________
The370Z Signature Pictures ll Want to rock our forum decals on your car? Then click here! ll How to Embed YouTube Videos In a Post
STOP! (Hammertime) ll Become a Premium Member Click HERE ll F.A.Q.
Are You a Nissan Dealer? Click Here to Become A "Supporting Dealer" and Start Listing Your 370Zs In Our Inventory Section
My Monterey Blue Z ll My Exhaust --> My Intake --> G3
Nissan's Official Response Regarding Oil Temp Issue: CLICK HERE
Need a Set of Cheap Winter wheels /Tires? Then Visit The Banner Link Below and Place Your Order. You'll Help Keep The370Z Alive.