TSB Thread?

kannibul · 02-04-2010, 07:48 PM

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

First thing I do with these things is have them look to see if they have the parts. If not, then I tell them to order them and I'll bring it in.

None of the TSB's should take any more than 10 minutes to do, they should do it right there with you waiting. Not a big deal, and you're out the door in no time.

Chriz · 02-05-2010, 02:10 AM

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

Which dealer was it?

martums · 02-07-2010, 06:40 PM

Quote:

Originally Posted by Chriz

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

Which dealer was it?

Magisky! This thread rant is useless without pictures the name of the scummy dealership.

AK370Z · 02-08-2010, 10:38 PM

Please visit our dedicated TSB section. thanks

370Z Technical Service Bulletins (TSB) / Recalls - Nissan 370Z Forum

kannibul · 02-04-2010, 05:35 PM

Wheel locks is another TSB that should be posted here. Maybe we can get a thread sticky with a lock to keep the relevant info in and comments out?

Is there a TSB about the Nismo dealer prep missed-spring-spacers issue?

370zproject · 02-06-2010, 12:57 PM

^^^ the one u wanna stay away from

370zproject · 02-07-2010, 04:44 PM

any other tsb? like the crappy quality of the clear coat?

370zproject · 02-08-2010, 10:47 PM

TY

trent1331 · 02-11-2010, 11:03 AM

I went to my dealership today in Fort Smith AR, even with the TSB in hand, they told me that it'd take an hour to and hour and half to determine that the springs were causing the problem before they could order my parts.. SO.. I've got to go back and sit around while they poke around and realize what the problem is. Sigh.

370zproject · 02-11-2010, 12:20 PM

Quote:

Originally Posted by trent1331

I went to my dealership today in Fort Smith AR, even with the TSB in hand, they told me that it'd take an hour to and hour and half to determine that the springs were causing the problem before they could order my parts.. SO.. I've got to go back and sit around while they poke around and realize what the problem is. Sigh.

they aRE LAZY

only took em 5 min to order the part did not even look at the hatch

gh0st3794 · 02-11-2010, 12:32 PM

Is the hatch supposed to open/lift up completely when you push the release button? Or just crack open so you can lift it yourself?

semtex · 02-11-2010, 12:44 PM

Just crack open.

trent1331 · 02-11-2010, 12:52 PM

i think it just opens enough so you can lift it til the shocks take over..

370zproject · 02-11-2010, 12:57 PM

^^^ yep less it gets stuck

kannibul · 02-11-2010, 02:01 PM

Actually, there's a whole TSB forum. I found it the other day.

http://www.the370z.com/nissan-370z-w...icing-repairs/

02-08-2010, 10:38 PM	#4 (permalink)
AK370Z Administrator Join Date: Sep 2008 Location: NJ Posts: 9,930 Drives: 09 370Z MB Sports M6 Rep Power: 10	Please visit our dedicated TSB section. thanks 370Z Technical Service Bulletins (TSB) / Recalls - Nissan 370Z Forum __________________ The370Z Signature Pictures ll Want to rock our forum decals on your car? Then click here! ll How to Embed YouTube Videos In a Post STOP! (Hammertime) ll Become a Premium Member Click HERE ll F.A.Q. Are You a Nissan Dealer? Click Here to Become A "Supporting Dealer" and Start Listing Your 370Zs In Our Inventory Section My Monterey Blue Z ll My Exhaust --> My Intake --> G3 Nissan's Official Response Regarding Oil Temp Issue: CLICK HERE Need a Set of Cheap Winter wheels /Tires? Then Visit The Banner Link Below and Place Your Order. You'll Help Keep The370Z Alive.

02-11-2010, 12:44 PM	#12 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 54 Posts: 5,995 Drives: People to drink Rep Power: 33	Just crack open. __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

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02-04-2010, 05:35 PM	#5 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 267	Wheel locks is another TSB that should be posted here. Maybe we can get a thread sticky with a lock to keep the relevant info in and comments out? Is there a TSB about the Nismo dealer prep missed-spring-spacers issue?

02-06-2010, 12:57 PM	#6 (permalink)
370zproject A True Z Fanatic Join Date: Jul 2009 Location: Memphis Age: 35 Posts: 16,104 Drives: 09 A/T 370z blue Rep Power: 53	^^^ the one u wanna stay away from

02-07-2010, 04:44 PM	#7 (permalink)
370zproject A True Z Fanatic Join Date: Jul 2009 Location: Memphis Age: 35 Posts: 16,104 Drives: 09 A/T 370z blue Rep Power: 53	any other tsb? like the crappy quality of the clear coat?

02-08-2010, 10:47 PM	#8 (permalink)
370zproject A True Z Fanatic Join Date: Jul 2009 Location: Memphis Age: 35 Posts: 16,104 Drives: 09 A/T 370z blue Rep Power: 53	TY

02-11-2010, 11:03 AM	#9 (permalink)
trent1331 Base Member Join Date: Aug 2009 Location: Fayetteville, AR Posts: 164 Drives: 09 370z MB M6 Rep Power: 16	I went to my dealership today in Fort Smith AR, even with the TSB in hand, they told me that it'd take an hour to and hour and half to determine that the springs were causing the problem before they could order my parts.. SO.. I've got to go back and sit around while they poke around and realize what the problem is. Sigh.

02-11-2010, 12:32 PM	#11 (permalink)
gh0st3794 Base Member Join Date: Jan 2010 Location: FL Posts: 121 Drives: 2012 NISMO 370Z Rep Power: 16	Is the hatch supposed to open/lift up completely when you push the release button? Or just crack open so you can lift it yourself?

02-11-2010, 12:52 PM	#13 (permalink)
trent1331 Base Member Join Date: Aug 2009 Location: Fayetteville, AR Posts: 164 Drives: 09 370z MB M6 Rep Power: 16	i think it just opens enough so you can lift it til the shocks take over..

02-11-2010, 12:57 PM	#14 (permalink)
370zproject A True Z Fanatic Join Date: Jul 2009 Location: Memphis Age: 35 Posts: 16,104 Drives: 09 A/T 370z blue Rep Power: 53	^^^ yep less it gets stuck

02-11-2010, 02:01 PM	#15 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 267	Actually, there's a whole TSB forum. I found it the other day. http://www.the370z.com/nissan-370z-w...icing-repairs/