New Study has Nissan ranked 11th in quality perception

PapoZalsa · 01-29-2010, 11:13 PM

We should be criping up to 9th place now. Honda is doing a recall too!

6,000 Fits recalled!

frost · 01-29-2010, 11:14 PM

this would be better if we actually had the real quality list to compare it to.

dad · 01-30-2010, 01:52 AM

I find the list, not believable!

soCo · 01-30-2010, 02:16 AM

Quote:

Originally Posted by frost

this would be better if we actually had the real quality list to compare it to.

Ratings | J.D. Power

jakoye · 01-30-2010, 01:08 PM

Quote:

Originally Posted by frost

this would be better if we actually had the real quality list to compare it to.

Based on this chart, the actual quality rankings are a little different than the perception of quality rankings:

Numbers in parentheses is # of problems per 100 vehicles.
Industry average is 206.

1. Lexus (120)
2. Mercury (151)
3. Cadillac (155)
4. Toyota (159)
5. Acura (160)
6. Buick (163)
7. BMW (164)
8. Lincoln (165)
9. Honda (177)
10. Jaguar (178)
11. Porsche (193)
12. Mitsubishi (197)
13. Hyundai (200)
14. Ford (204)
15. Infiniti (204)
16. Audi (207)
17. Mercedes (215)
18. Nissan (224)
19. Pontiac (225)
20. GMC (226)
21. Mazda (228)
22. Chrysler (229)
23. Dodge (230)
24. Mini (233)
25. Chevrolet (239)
26. Hummer (241)
27. Scion (243)
28. Volvo (244)
29. Saturn (250)
30. Jeep (253)
31. Volkswagen (253)
32. Saab (254)
33. Isuzu (274)
34. Kia (278)
35. Suzuki (302)
36. Land Rover (344)

And the perception quality list once again:

1. Honda
2. Buick
3. Mazda
4. Volkswagen
5. Saturn
6. Ford
7. Toyota
8. Hyundai
9. Subaru
10. Chevrolet
11. Nissan
12. Mercury
13. Kia
14. Mitsubishi
15. Dodge
16. Jeep
17. Pontiac
18. Suzuki
19. Chrysler
20. Isuzu

jakoye · 01-30-2010, 01:15 PM

Also, for those who like to read (I know... about 3 of you!

), there's this from Consumer Reports:

Quote:

Ford still leads the domestics
Ford consolidated its position as the only Detroit automaker with world-class reliability. The Fusion and Milan led the charge; four-cylinder, front-wheel-drive V6, and hybrid versions got top marks.

Of the 51 Ford, Mercury, and Lincoln products that we surveyed, 46, or about 90 percent, were average or better, including the new Ford Flex SUV. But the Lincoln division had mixed results; some models scored below their Ford equivalents. All-wheel-drive versions of the Lincoln MKS, MKX, and MKZ, essentially high-end versions of the Ford Taurus, Edge, and Fusion, were all below average.

Following its bankruptcy filing and shedding the Hummer, Pontiac, and Saturn brands, GM now consists of Buick, Cadillac, Chevrolet, and GMC. Of the 48 models we surveyed from those brands, 20 had average scores, and only one, the Malibu V6 sedan, was better than average.

Some newer GM products were bright spots. Besides the Malibu, the Buick Lucerne also did well in our road tests, and it scored average in reliability. The Chevrolet Traverse SUV also made the cut, as did its cousin, the Buick Enclave, but only in the all-wheel-drive version. The Chevrolet Silverado and GMC Sierra 1500 pickups, two good performers, earned our recommendation as well. GM has a number of strong contenders either just released or in the pipeline, but we won't have reliability data on them for a while.

We recommend the Pontiac Vibe and the V8 version of the Pontiac G8, as well as the Saturn Aura, which have average or better reliability. Some of those cars can still be found on dealer lots.

In last year's survey we couldn't recommend any Chrysler products, either because of mediocre performance, poor reliability, or both. Now there is one: the four-wheel-drive version of the Dodge Ram 1500 pickup, which was redesigned for 2009. It did well in our road tests and rated average in reliability. Still, more than one-third of Chrysler products were much worse than average, including its new car-based SUV, the Dodge Journey.

Asian brands still dominate
The major Japanese brands and South Korea's Hyundai and Kia make plenty of reliable vehicles. Of the 48 models with top reliability scores, 36 were Asian. Toyota accounted for 18; Honda, eight; Nissan, four; and Hyundai/Kia and Subaru, three each.

On the whole, Japanese vehicles are consistently good. All Hondas and Acuras were average or above. Toyota, with its Lexus and Scion brands providing a broader product range, had just one vehicle that was below average in reliability, the Lexus GS AWD.

The Nissan and its Infiniti luxury division have been mostly very good despite lapses such as the subpar Nissan Quest minivan. The once problematic Infiniti QX56 and Nissan Armada SUVs are now average, and the same goes for the 4WD Nissan Titan pickup, although its RWD version is still troublesome. Over the last two surveys, the Nissan Versa hatchback has been average while the sedan has been far below average-an oddity.
Subaru has been a very reliable brand, but this year the turbocharged Impreza WRX turned up with a worse-than-average reliability score even though other versions of the Impreza have been average or better, as were all other Subarus.

Hyundai and Kia continue to make reliable cars. The Hyundai Elantra and Tucson, and the Kia Sportage got top marks. The new Genesis sedan was better than average with the V6, average with the V8. The only models that scored below average were the Kia Sedona minivan and Sorento SUV.

Good news from Europe
European brands continue to improve. Mercedes-Benz has made great strides, with most models average, and the GLK did exceptionally well in its first year. Scores from rival BMW were more mixed. The 535i sedan and X3 SUV declined in reliability, and the 135i, debuting in this survey, scored below-average. Some BMW models had average or better reliability, but the 328i versions are the only ones that we've tested and can recommend.
Volkswagen and Audi are staging a nice recovery.

The Volkswagen Rabbit (Golf for 2010), and its new CC got top scores. The VW Jetta's recommendation now extends to the diesel version, making it the only diesel we currently recommend. Both the Passat and Audi A3 have improved to average. The new VW Tiguan SUV was average. The Audi Q7 SUV continues to be much worse than average, while the VW Touareg, which had the worst new car prediction score in the survey, is 27 times more likely to have a problem than the best, the Honda Insight.

All of Volvo's sedans were average or better, but Volvo's XC90 SUV was below average. Porsche, which has been doing quite well in our survey of late, had one serious hiccup this year: The Boxster dropped to below average, which strikes it from our recommended list. But the Cayenne SUV improved to average.

didymus · 01-30-2010, 01:24 PM

Interesting! But what counts as a problem?

j.arnaldo · 01-30-2010, 01:26 PM

Perception vs. statistics: Perception is, literally, "an impression; the interpretation of information or experience; using of the senses to acquire information". It implies emotions and personal likes/dislikes. Stats, on the other hand, are cold facts; information gathered by scientific means, that keep a record of reliability and performance. Stats indicate the following: 1. Honda; 2. Toyota (shaky, at present!); 3. Nissan; 4. Subaru... and the rest.

PapoZalsa · 01-30-2010, 01:40 PM

Quote:

Originally Posted by j.arnaldo

Perception vs. statistics: Perception is, literally, "an impression; the interpretation of information or experience; using of the senses to acquire information". It implies emotions and personal likes/dislikes. Stats, on the other hand, are cold facts; information gathered by scientific means, that keep a record of reliability and performance. Stats indicate the following: 1. Honda; 2. Toyota (shaky, at present!); 3. Nissan; 4. Subaru... and the rest.

Human Factor, perception... Most people will buy thier cars base on that without looking at the actual statistics...

However, Perception vs Statistic can be a good Case Study for a Cap Stone project.

tettes · 01-30-2010, 04:50 PM

Strange list. Why would anyone care what the 'perception' of quality was?

If I were polled, what valuable information could I provide about cars I don't own?

Not a slam on the OP, just puzzled why the people who created these rankings thought they would be helpful.

Thanks for the J.D. Power Rankings link, soCo.

jakoye · 01-30-2010, 07:39 PM

Quote:

Originally Posted by didymus

Interesting! But what counts as a problem?

It's a problem for Nissan if people's perception of their quality is low. It's also a problem if Nissan's actual quality is low, although that doesn't seem to be the case (about average).

Everything I've read about the Z indicates that the quality of this particular model is high, but I was just wondering if poor Z sales might be due, partially at least, to people's low opinion of Nissan quality.

Just a theory.

jakoye · 01-30-2010, 07:40 PM

Quote:

Originally Posted by j.arnaldo

Perception vs. statistics: Perception is, literally, "an impression; the interpretation of information or experience; using of the senses to acquire information". It implies emotions and personal likes/dislikes. Stats, on the other hand, are cold facts; information gathered by scientific means, that keep a record of reliability and performance. Stats indicate the following: 1. Honda; 2. Toyota (shaky, at present!); 3. Nissan; 4. Subaru... and the rest.

J, do you have a link to these stats? I'd be interested in looking at them. Thanks.

OldGuy · 01-30-2010, 08:55 PM

Quote:

Originally Posted by jakoye

Based on this chart, the actual quality rankings are a little different than the perception of quality rankings:

Numbers in parentheses is # of problems per 100 vehicles.
Industry average is 206.

1. Lexus (120)
2. Mercury (151)
3. Cadillac (155)
4. Toyota (159)
5. Acura (160)
6. Buick (163)
7. BMW (164)
8. Lincoln (165)
9. Honda (177)
10. Jaguar (178)
11. Porsche (193)
12. Mitsubishi (197)
13. Hyundai (200)
14. Ford (204)
15. Infiniti (204)
16. Audi (207)
17. Mercedes (215)
18. Nissan (224)
19. Pontiac (225)
20. GMC (226)
21. Mazda (228)
22. Chrysler (229)
23. Dodge (230)
24. Mini (233)
25. Chevrolet (239)
26. Hummer (241)
27. Scion (243)
28. Volvo (244)
29. Saturn (250)
30. Jeep (253)
31. Volkswagen (253)
32. Saab (254)
33. Isuzu (274)
34. Kia (278)
35. Suzuki (302)
36. Land Rover (344)

And the perception quality list once again:

1. Honda
2. Buick
3. Mazda
4. Volkswagen
5. Saturn
6. Ford
7. Toyota
8. Hyundai
9. Subaru
10. Chevrolet
11. Nissan
12. Mercury
13. Kia
14. Mitsubishi
15. Dodge
16. Jeep
17. Pontiac
18. Suzuki
19. Chrysler
20. Isuzu

All I know is my '08 Altima Coupe has been perfect since delivery and just got me through this horrible snowstorm we encountered while visiting Ford's Theater here in Washington DC. So was my last Altima and my Z so far has been trouble free. I don't seem to hear of any Nissan recalls!

The BlueMax · 01-30-2010, 09:26 PM

Well I used to like Ford until my moms Ranger starting having it's problems, should of got the Tacoma, My Buick Regal had great longivity I can see how they were tops in domestics in the 90s. Toyota is the big dog now so with that comes high volume and greater chance of developing certain problems associated with that sheer volume,

UNKNOWN_370 · 01-31-2010, 03:52 PM

Quote:

Originally Posted by j.arnaldo

Perception vs. statistics: Perception is, literally, "an impression; the interpretation of information or experience; using of the senses to acquire information". It implies emotions and personal likes/dislikes. Stats, on the other hand, are cold facts; information gathered by scientific means, that keep a record of reliability and performance. Stats indicate the following: 1. Honda; 2. Toyota (shaky, at present!); 3. Nissan; 4. Subaru... and the rest.

Perception studies are very important, especially in the USA. Basically, you can sell the biggest piece of sh** in this country if you throw some kind of status symbol on it. Consider BMW. Everything above the 3 series is a piece of crap and the 3 series is overpriced but still sells.
Customer perception is what makes people buy cars. So if you look at it in terms of vehicles. The top 5 vehicles will be the standard for what the american consumer wants vs what is good for the american consumer. Customer perception is what makes companies change up or add features or models to there line ups as well as subtract them. It has nothing to do with quality. It has all to do with what will line the car corps pockets.

01-29-2010, 11:13 PM	#16 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	We should be criping up to 9th place now. Honda is doing a recall too! 6,000 Fits recalled! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs Last edited by PapoZalsa; 01-29-2010 at 11:25 PM.

01-30-2010, 09:26 PM	#29 (permalink)
The BlueMax Enthusiast Member Join Date: Jan 2010 Location: Louisville Posts: 337 Drives: 09 370/97 T/A 01 ZRX Rep Power: 25	Quality Concerns Well I used to like Ford until my moms Ranger starting having it's problems, should of got the Tacoma, My Buick Regal had great longivity I can see how they were tops in domestics in the 90s. Toyota is the big dog now so with that comes high volume and greater chance of developing certain problems associated with that sheer volume,

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01-29-2010, 11:14 PM	#17 (permalink)
frost Retired admin Join Date: Dec 2008 Location: Winterfell Posts: 106,613 Drives: Your Wife Crazy Rep Power: 0	this would be better if we actually had the real quality list to compare it to.

01-30-2010, 01:52 AM	#18 (permalink)
dad Grand Prix of Endurance Join Date: Nov 2008 Location: Tennessee Posts: 3,476 Drives: Mulsanne Straight Rep Power: 26	I find the list, not believable!

01-30-2010, 01:24 PM	#22 (permalink)
didymus Track Member Join Date: Jun 2009 Location: Providence / Boston Posts: 564 Drives: 280 / 370Z Rep Power: 306	Interesting! But what counts as a problem?

01-30-2010, 01:26 PM	#23 (permalink)
j.arnaldo Banned Join Date: Oct 2009 Location: Puerto Rico Posts: 937 Drives: Nissan 350Z, 2004 Rep Power: 0	Perception vs. statistics: Perception is, literally, "an impression; the interpretation of information or experience; using of the senses to acquire information". It implies emotions and personal likes/dislikes. Stats, on the other hand, are cold facts; information gathered by scientific means, that keep a record of reliability and performance. Stats indicate the following: 1. Honda; 2. Toyota (shaky, at present!); 3. Nissan; 4. Subaru... and the rest.

01-30-2010, 04:50 PM	#25 (permalink)
tettes Base Member Join Date: Jan 2010 Location: Los Angeles, CA Posts: 55 Drives: 09 370z Sport 6MT Rep Power: 15	Strange list. Why would anyone care what the 'perception' of quality was? If I were polled, what valuable information could I provide about cars I don't own? Not a slam on the OP, just puzzled why the people who created these rankings thought they would be helpful. Thanks for the J.D. Power Rankings link, soCo.