Buyers beware z1 motorsports
 

Buyers beware. Ordered drive shaft shop pro level axles for my 370z from Z1 motorsports. These are suppose to be bolt in however my axle stubs need modification. Z1 motorsports strung me along for 3 months and gave me the run around and when i finally received my axles they don't fit. I called then over 10 times and not once did they call me back. One employee told me the messed up my order. When i was talking to there tech support at z1 they told me they never sold pro level axles before and didnt know what to offer. 3 months is not acceptable to wait for parts to arrive. I did alot of buisness with Z1 and ordered a tone of stuff only to be treated like this. Z1 offer NO help what so ever. I made a paypal claim only to be denied because they lied in the paypal claim.

That's unfortunate.... i have had good experience from them

So You've bought a TON of parts and you had 1 bad experience?

Sorry to hear about the bad experience, But I'm still going to purchase from Z1

I've looked at your post history and this is NOT the only company you've complained about.

Thanks for the warning anyway :ugh2:

I've never had anything but good luck dealing with Z1. They are more than willing to answer any questions I've ever had. They've always been very helpful, and had quick shipping with quality parts.

I believe you Z1 has really fallen off over the years and I know myself and others that have been burned before by Z1. My experience dealing with Z1 turned into nothing but a misery. I try to always order my parts from other vendors though. One of my worst experiences with Z1 was ordering rotors from them I ordered slotted rotors and they sent me drilled and slotted rotors instead and Z1 was unhelpful and they refused to pay the return shipping. :mad::rolleyes::shakes head:

I've spent thousands with Z1 Motorsports and these guys are awesome, I don't know why you've had a bad experience but from personal experience Z1 is amazing, helpful every time I called, super chill and cool guys.

It can be hit or miss with them. Sometimes I feel like people on this forum forget that Z1 isn't Santa Claus, it's a business that exists to make profit, and it's run by human beings that are fallible.

Shipping you the wrong parts and not paying for return shipping is b.s. though.

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You've complained about Uprev and made a "buyer beware" post about them, then you were shocked your ebay exhast fit like crap, and now you're taking a shot at Z1? Many people have had flawless experiences with them. Some have had problems, which to the best of my knowledge, Z1 has made all of those situations right. They're all still human there, so error is an option, but you seem a little too much like the boy who cried wolf given your 75% complaint rate on here.

Ordered a black undershroud and Z1 sent me a silver model. Emailed proof of my order and still had to pay the return shipping. I continue todo business with Z1 but not owning your own mistake is poor customer service

Sorry you had that happen to you... unfortunately, many people here will give the benefit of the doubt to companies that THEY have had good experiences with regardless of what others experience, and then turn around and point the finger at you...

If paypal didn't refund your money then you still have the option of going through your credit card company. Good luck with it.

Z1 got my car pregnant and stopped responding to texts after I told them.

You need to take them to court for CAR support. Good luck.

I have only had one issue. I was sent Carbotech 1520's instead of XP8's. I got the new ones and shipped the old ones back. I had no issues shipping it back on my dime. That is only one of several transactions. No issues here. As far as axle issues. Nissan has done put some stub axles in that were different than what is normal. I took my car to Z1 to have the OS Giken diff installed. Guy walked out with my stub axles and said they were not nut and bolt but drilled. He asked, what do I want to do. I said, put me a new one in it. So they did. I am glad they did because I have the the DSS pro level axles. You need the nut and bolt type stub axles, not threaded due to the adaptor plates that are used to bolt them to the new DSS axles.


If you would have posted when the issue happened, we all could of helped on here. Why did you wait so long just to bitch about it?

By the way, I am not sure how Z1 could have messed up your order. DSS only makes one set of axles for the 370z, that is the Pro-level axles. That's it.

well it sure wasn't from lack of research by the OP :stirthepot:

Definitely couldn't be that. Here's what I think happened:

The Scene: Z1 Motorsports, outside Atlanta

Z1 Guy #1: I'm bored.
Z1 Guy #2: As am I, my socialist brother. Pray tell, how shall we alleviate this ennui?
#1: Let's go bone some dudes, bro!
#2: Hmm.. Atlanta's HIV rate is worse than Zimbabwe's, so I'm going to give that a hard no.
#1: Zimbabwe.. Zim-babe-wEE..
#2: ... Nevermind. Let's just send the OP the wrong axle so he can get cranky on that silly-*** forum.


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I have been buying from Z1 for a long time, I had issues, mostly delays due to their suppliers, and one time they sent me the wrong item, I returned it, and they covered the shipping.

I’ve dealt a lot with Z1... I think I have 9 or 10 parts from them? Anywho, I had one minor issue which they offered to fix. Wasn’t that big of a deal. I give them a 4.5/5

I've bought quite a bit from z1 and am about to order the brake upgrade kit as soon as I get a quote for switching to different pads... I have no problem with them personally.

However:
If it went down the way OP said it did, then it's completely unacceptable for them not to cover return shipping. That's really not even debatable; you make a mistake, you own up to it and you fix it. Sorry if that's an unpopular opinion; I know some folks around here treat z1 like the second coming of Christ.

I like them and I'll personally continue to order from them, but if this happened to me, it would be the last thing I order. Mistakes are fine, we are all human and we all make them. What is NOT fine is expecting someone else to pay for those mistakes
#JustSayin

Never had a bad experience with them before. However, the fact that they don't pay for return shipping when it's their fault is a ***ch move and enough for me not to buy stuff from them. Honestly, some vendors think they have a entire monopoly in the Z market lol.

Anyway, message them and tell them you posted this in the Z forum. Fight for your hard earned money and tell them to cover shipping. Here's a tip, don't email, call them, when you call it makes a world of difference. Don't just get negative off the bat, keep your cool, complement them then give them ***t.

I've bought a lot of stuff from Z1 over the years. Know Spence personally. Talk to him at every ZDayZ. The only problem I've had with them was when I tried to post a product review on the chitty Bell diff brace that I had to mod to get it to work. They won't post a bad review of a product that they sell. :shakes head:

I see all the positive reviews and always wondered if they're censoring them

It makes sense to filter out all the "lol this part sux" and "1-star because I'm mechanically incompetent" reviews, but if they're removing well-grounded reviews voicing a legitimate issue with an item, that's a disservice to the company and the customers. It would be better for their brand if they did away with the entire review function.

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bought some stuffs from them before and those were fine transactions.

If you notice the company filter out 1-star review, then you might want to consider posting a review on Google.

They cannot remove it but only reply to the reviews.

Surely, I suggest your wordings to be polite and civilized. :tiphat:

This is my review of the Bell brace. Which is on my Bell diff brace thread.

If you have exhaust like FI that are close to the diff. This brace won't fit unless you trim about 1 3/8" on the corner of the brace. The other problem is that the upper mounting hole does not line up with the hole in the sub-frame. It's off by a bolt hole diameter. They say to loosen the diff bolting up to the diff so that you can move the diff around and get the holes to line up. Problem is if you have a solid bushing like SPL. When tightening the diff bolting back down. This will put stress on the bolting that you don't need. If you have the stock rubber bushing. you might get away with it.

The other thing that I noticed. There is weld beads on both sides of the bends of the brace. It looks like when bending the metal to shape. The metal cracked at the bends. So they welded over the cracks to hide them.

Rusty


My thread.

http://www.the370z.com/brakes-suspen...e-install.html

Yup, there’s always two sides to a story. Also the fact that PayPal took Z1’s side tells me maybe there’s more to this story that’s being said.

I was thinking this as well. Usually Paypal favors the buyer very heavily.

:iagree: yes they do!

I do over $100G’s a year with PayPal for the last 4 years.

They STILL initially take the buyers side. Just like the IRS, I’m guilty until proven innocent.

Hahhahahha

They are usually pretty good. I bought my Oil Cooler and previous 350Z parts from them as well. I've only recently stopped ordering from them because ConceptZ's shipping is cheaper lol. Both are pretty good though. Speak with Spencer or something, they are normally really helpful.

Did you change the diff centre at the same time as fitting the axles and fit a Quaife or Wavetrac ??

Z1 is pretty good overall in general when you look at aftermarket parts vendors in general. Even when there is a problem they are mostly good at resolving it. For me it's only when it was an expensive or bulky item that they get defensive about returning.

I liked them at one point. I spent a few thousand dollars one year, then a little less the following year. The last order from them two years ago was for 3 5lt containers of Motul oil, 3 veruspeed nismo filters(which I have found elsewhere for $16 each, not $30+), and a few other small items. I also added their large "zino" sticker because I liked them that much to pay for their advertising. A week went by and I emailed to see what the hold up was. It was...the sticker. I told them to drop it as I wanted the oil and filters in a timely manner. Was told they would ship, then when they received "zino" they would ship separate. Got my order and found "zino" in the box....defectively printed. Felt like because I complained(the only time mind you), they sent me a $36 sticker that advertises THEM that was defective because it was there and they didn't want to pay the extra shipping.....all for their own advertisement. Sorry, not paying to promote them anymore. $36 sticker landed in the trash, and so did my buying experience with them. Before I get slammed with "because of a sticker?", it is the principal behind it. Don't tell me one thing then send an inferior product, especially one that promotes yourself, period.

I have their rear Diff cover and originally had their FUCA's but had major issues with the FUCA several times, they damaged my car twice when they failed. They paid for towing and gave me some off on SPL FUCA's when i told them I will NOT have theirs on my car any longer after them failing twice while i was driving.
I have no need to buy further from them.
I hear their two piece rotors are a bargain. I have been gun shy ordering them, since I had such a scary time and damage to my Z while using there FUCA's.
As a daily I really don't need the two piece rotors.

I bought their FUCAs, read what happened to you, and put them right back on the shelf lol

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How did the FUCAs fail? Normal driving and they just gave out from under you?

I think Z1 is a decent company.A lot of their products are more middle of the road. Usually with a lower price.Would work fine for most people.

A lot of us on the forum push are cars harder.Pay for the better products would be my suggestion.

I also have their differential cover but use the SPL bushings.

As to customer service and taking a long time to get order this happens to all companies.

They seem to want to make things right.

When building Z; I ordered wheels for the car.This is from another company.I was told 6 to 8 weeks.I wanted to see how wheels fit before mounting CF fenders which had to be modified.Took 6 months to get wheels.I was not happy.

Hard to have patiences when you want to drive car and parts are slow coming. Worse when something breaks because you used cheap part.

IIRC, the bolts became loose over time

Multiple forum threads ab it. IICR one issue was bolts working loose. Another issue was the dowel shearing off the spindle. https://uploads.tapatalk-cdn.com/201...7708afe7f3.jpg

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I almost got them as well until I read that thread. My life isn't worth 582 bucks lol