Dealership lost my key. “These things happen”

NISMO IX · 12-01-2017, 03:05 PM

It's a pain dealing with the dealerships. I recently had two tires put on the rear wheels. I jacked up my car, took the wheels off, packed them in the nismo juke and brought them to the dealer. The look on the service guys face was priceless. He said he needed the VIN, I looked it up on my phone and gave it to him. I told him, "my car does not leave my sight unless absolutely necessary".

So, if it is a reputable Nissan dealer, you should receive an email survey about your experience as well. I even got one for my wheels, making sure my service was satisfactory.

4 dealers within a 50 mile radius and ALL of them have done something shady, whether it be sales or service. I love Nissan but their sales and servicing people are horrible.

Benibiker · 12-01-2017, 03:24 PM

Quote:

Originally Posted by dirtyhuevos

Update 3. Still in disbelief! I went to talk to the service manager this after noon. The guy act like he has no idea what I’m doing there. I reminded him he was supposed to talk with me yesterday. He says about what? I really can’t believe this guy. I said you know what forget it I done with you anyway. Im going to talk to the General Manager! He says “ Go ahead, they are just gonna send you right back here.” I said we'll see about that! Luckily I knew just where to find him. Well after talking to the GM for 20 min or so he starts trying to talk down the situation saying well your still alive right?!HA!! WTF, Am I losing my mind here!!! Saying it’s just not possible that I could have died in a car accident due to their mechanics negligence. He tries to say it’s not so terrible what happened but he wants to keep all his customers happy. And he’s gonna look into everything and do his best to make it right. Gonna call me tomorrow. I hope to god he does the right thing at give me some kind of decent reconciliation. Still pissed!

You better call Nissan Corporate at this point! Totally unacceptable! Reminds me of when my brand new 1989 Nissan 240sx was recalled for a timing chain tensioner. All they had to do was replace it. I picked up the car and it was leaking oil like a sib, the timing was way off, and the car was filthy inside and out. I took it back the next day and they stand there with a straight face and tell me cars are supposed to leak oil. What?!?!?!? I tell him I could have bought a used car for a fraction of the cost would not have leaked oil, fix it! I pick up the car the next day and it still leaks oil and now the cassette player doesn't work because there was tape all tangled up in there! I called Nissan Corporate, they took my report and told me to take the car back, they will fix it right this time. I tell them I don't want to take it to that dealership but they say I must if I want their damages fixed. So I go and the Service Manager is there to greet me, he personally guarantees it will be fixed, washed, detailed and good as new. I pick up the car the next day and it looks amazing, no leaks, new tape player and the dealer GM is there to hand me the keys. I hate taking my car to a dealer! You need to call Corporate Nissan now!!

dirtyhuevos · 12-02-2017, 08:19 PM

Of course the a-hole GM has not gotten back with me. So I’ve been getting all my information/facts together so I can be accurate when speaking to corporate. I imagine they will ask me what I want or how they can fix the situation. So the z is working ok now, and I have 3 key fobs and $100 from them now. I would ask for a complete refund for all parts and work done ($1500) I don’t think that’s gonna happen. What do you think is reasonable?

Tick64 · 12-03-2017, 03:45 PM

I think asking for a complete refund for parts/labor ($1500) is totally reasonable. You almost died due to their error. Ask corporate for what you'd like and see what they say. I've dealt with Nissan Corporate before. I doubt you'll be satisfied with the end result, but at least you tried.

God-Speed · 12-03-2017, 07:07 PM

Quote:

Originally Posted by Tick64

I think asking for a complete refund for parts/labor ($1500) is totally reasonable. You almost died due to their error. Ask corporate for what you'd like and see what they say. I've dealt with Nissan Corporate before. I doubt you'll be satisfied with the end result, but at least you tried.

Asus_ · 01-11-2018, 07:31 AM

Sorry to bring this back since its been a few weeks but im really curious as to what ended up happening?? did they give you any more compensation for all that bull***?

SwissCheese · 01-12-2018, 11:57 AM

Also interested to see how this was resolved.

12-01-2017, 03:05 PM	#31 (permalink)
NISMO IX Track Member Join Date: Sep 2015 Location: Southern Maine Age: 47 Posts: 742 Drives: 2014 370Z MB M6 Rep Power: 584	It's a pain dealing with the dealerships. I recently had two tires put on the rear wheels. I jacked up my car, took the wheels off, packed them in the nismo juke and brought them to the dealer. The look on the service guys face was priceless. He said he needed the VIN, I looked it up on my phone and gave it to him. I told him, "my car does not leave my sight unless absolutely necessary". So, if it is a reputable Nissan dealer, you should receive an email survey about your experience as well. I even got one for my wheels, making sure my service was satisfactory. 4 dealers within a 50 mile radius and ALL of them have done something shady, whether it be sales or service. I love Nissan but their sales and servicing people are horrible. wideglideleon likes this. __________________ 2017 Ford Focus RS Nitrous Blue "KB43VER" 2014 370z Mag Blk 6M "KOKURYU" (Black Dragon) Last edited by NISMO IX; 12-01-2017 at 04:22 PM.

12-02-2017, 08:19 PM	#33 (permalink)
dirtyhuevos Base Member Join Date: Sep 2014 Location: texas Posts: 77 Drives: 2013 370z touring Rep Power: 11	Of course the a-hole GM has not gotten back with me. So I’ve been getting all my information/facts together so I can be accurate when speaking to corporate. I imagine they will ask me what I want or how they can fix the situation. So the z is working ok now, and I have 3 key fobs and $100 from them now. I would ask for a complete refund for all parts and work done ($1500) I don’t think that’s gonna happen. What do you think is reasonable? __________________ "We must learn to live together as brothers or perish together as fools." - MLK

12-03-2017, 03:45 PM	#34 (permalink)
Tick64 Enthusiast Member Join Date: Jul 2011 Location: Vancouver Island,Canada Posts: 341 Drives: '11 370z Nismo MB Rep Power: 2478	I think asking for a complete refund for parts/labor ($1500) is totally reasonable. You almost died due to their error. Ask corporate for what you'd like and see what they say. I've dealt with Nissan Corporate before. I doubt you'll be satisfied with the end result, but at least you tried. God-Speed and dirtyhuevos like this.

01-11-2018, 07:31 AM	#36 (permalink)
Asus_ Enthusiast Member Join Date: Sep 2015 Location: neverland. Posts: 348 Drives: 2011 370z T/S Rep Power: 1171	Sorry to bring this back since its been a few weeks but im really curious as to what ended up happening?? did they give you any more compensation for all that bull***? wideglideleon likes this.

01-12-2018, 11:57 AM	#37 (permalink)
SwissCheese Track Member Join Date: Aug 2013 Location: Iowa Posts: 785 Drives: 2012 370Z NISMO Rep Power: 67	Also interested to see how this was resolved. Asus_ likes this. __________________ Current Ride: 2012 Nissan 370Z NISMO #0389 Mods: Fast Intentions Resonated Test Pipes and TDX Exhaust with 18" Resonators (#1054), K&N Drop-Ins, GTR Start Button

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