Dealership lost my key. “These things happen”

drodriguez46

Me reading this whole thread and waiting for the next update lol

dirtyhuevos

Update 3. Still in disbelief! I went to talk to the service manager this after noon. The guy act like he has no idea what I’m doing there. I reminded him he was supposed to talk with me yesterday. He says about what? I really can’t believe this guy. I said you know what forget it I done with you anyway. Im going to talk to the General Manager! He says “ Go ahead, they are just gonna send you right back here.” I said we'll see about that! Luckily I knew just where to find him. Well after talking to the GM for 20 min or so he starts trying to talk down the situation saying well your still alive right?!HA!! WTF, Am I losing my mind here!!! Saying it’s just not possible that I could have died in a car accident due to their mechanics negligence. He tries to say it’s not so terrible what happened but he wants to keep all his customers happy. And he’s gonna look into everything and do his best to make it right. Gonna call me tomorrow. I hope to god he does the right thing at give me some kind of decent reconciliation. Still pissed!

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"We must learn to live together as brothers or perish together as fools." - MLK

JARblue

You should be in contact with the GM at that dealership. Don't let them give you any runaround. I'd probably call up Nissan Corporate and let them know how this dealer is treating you as well.

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NISMO IX

Do you have any idea what broke or malfunctioned? Also kind of curious if you'd be able to tell if you've had excessive wear on the rear tires. Not trying to fear monger but I don't trust that your car was just test driven. You hear stories all the time about seeing the mechanic out places he shouldn't be in customers cars. Hope all works out.

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2017 Ford Focus RS Nitrous Blue "KB43VER"
2014 370z Mag Blk 6M "KOKURYU" (Black Dragon)

God-Speed

dirtyhuevos

Update 2. So head mechanic says that the steering angle sensor was not calibrated correctly due to the steering wheel being off center when the previous tech worked on it. Causing the car to think that its is losing traction and going out of control then it trys to correct it. The Mechanic failed to verify the steering wheel was aligned properly and then failed to test drive the car after to verify the repair. After talking with the head mechanic I am told that the service manager has left for the day. Ha! And he will call tomorrow to discuss some compensation. I told them I would give them a chance to try make this right. And I will talk to GM tomorrow.
I’m still really fuckin angry about this whole mess.

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"We must learn to live together as brothers or perish together as fools." - MLK

vtec to vvel

No these things do not and should not happen. If it did, I’d raise so much hell that I’d prob get a new Z for compensation.

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Rusty

Reading this thread about a missing key fob. Reminds me of this.

Stolen $300G Ferrari recovered after thief begs for gas money, police say | Fox News

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KCZ

You need to post the name of the dealership so other people know to avoid it.

KCZ

See if Corporate will let you get the repairs done at a different dealer. I wouldn't trust these guys to touch my car again.

Jhill

Reading stories like this reminds me why I am glad to be out of dealers and makes me wonder just how far they will have to tank before real policy changes or regulations happen. Like automotive techs must be certified as a requirement and not just some luxury item dealers want. Similar to how most other trades are HVAC, Electricians etc.. and drop flat rape where pay is based on how fast you cadonthe job and how many short cuts you can take, like not resetting the steering angle sensor in your case and I can tell you first hand it almost never gets done. Any area they can cheat they will and I can't really blame them, it's hard to stay honest after losing your a$$ on a low pay warranty job so have to make up the time somewhere.

NISMO IX

It's a pain dealing with the dealerships. I recently had two tires put on the rear wheels. I jacked up my car, took the wheels off, packed them in the nismo juke and brought them to the dealer. The look on the service guys face was priceless. He said he needed the VIN, I looked it up on my phone and gave it to him. I told him, "my car does not leave my sight unless absolutely necessary".

So, if it is a reputable Nissan dealer, you should receive an email survey about your experience as well. I even got one for my wheels, making sure my service was satisfactory.

4 dealers within a 50 mile radius and ALL of them have done something shady, whether it be sales or service. I love Nissan but their sales and servicing people are horrible.

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2017 Ford Focus RS Nitrous Blue "KB43VER"
2014 370z Mag Blk 6M "KOKURYU" (Black Dragon)

Tick64

I think asking for a complete refund for parts/labor ($1500) is totally reasonable. You almost died due to their error. Ask corporate for what you'd like and see what they say. I've dealt with Nissan Corporate before. I doubt you'll be satisfied with the end result, but at least you tried.

God-Speed

Asus_

Sorry to bring this back since its been a few weeks but im really curious as to what ended up happening?? did they give you any more compensation for all that bull***?