Should dealer replace or repair?

JARblue · 10-29-2017, 09:24 AM

Nissan Corporate is your friend if the dealer gives you any resistance fixing the calipers back to in the condition they were when the car was dropped off. If that means replacing the calipers to get the logo, then that's what they should do. If you accept something less, it should be on your own terms; don't let the dealer force you to compromise. If powdercoating, I would make them do all four calipers to match (with warranty in writing).

nis350 · 10-31-2017, 12:43 AM

unfortunately, the dealerships share the nissan corp culture....

however, i think the dealer has offered a reasonable solution to repair the scratches in this case.

Quote:

Originally Posted by Jhill

This has nothing to do with Nissan. Nissan doesn’t own the dealership it’s a franchise and Nissan shouldn’t take any responsibility on this. It’s the dealerships issue not Nissan. All the dealers love to pay their techs under the flat rape system where it forces techs to rush rush rush and then they don’t won’t to take any responsibility for when things go wrong.

You brought the car to them in new condition and that is how it should leave, anything less is unacceptable. If they give grief call the Nissan hotline or take it to small claims the dealer will have 0 defense.

Jhill · 10-31-2017, 05:13 AM

Quote:

Originally Posted by nis350

unfortunately, the dealerships share the nissan corp culture....

however, i think the dealer has offered a reasonable solution to repair the scratches in this case.

Bull. I’ve worked in dealers for years and one thing I can say for certain is the customer that complains the most gets everything. This car sounds like it was in for a warranty repair and if that’s the case he will get a review request from Nissan. If the dealer suspects he will give a bad review they will “mistype” his address/ e mail address so just make sure you follow up to get that review. You bomb the csi or threaten to bomb the csi just watch how fast lifetime oil change offers etc come out. Dealers stand to lose somewhere around 250k a quarter for csi money also can efffect what vehicles they get, ex want that new how gtr or new model eve vehicle well sorry your csi sucks so we’re giving it to another dealer first. In some ways the csi reviews are bs like advisors getting fired for the cookies in the waiting area not being up to customer preferred taste but it also gives the customer a ton of leverage to make sure the dealer keeps honest.

I agree the paint chips easy but fact is you gave them a car in brand new condition and they damaged it, period. It is their job to return it as you gave it to them and the law would see it that way as well.

MacCool · 10-31-2017, 05:26 PM

Quote:

Originally Posted by nis350

unfortunately, the dealerships share the nissan corp culture.....

That’s ridiculous.

Jayhovah · 10-31-2017, 06:49 PM

Seems like a good opportunity to get a sweet custom color and akebono decals

nis350 · 10-31-2017, 09:24 PM

intrigue....

let's see what happen in this case. hope OP will end up with a set of new ones.

Quote:

Originally Posted by Jhill

Bull. I’ve worked in dealers for years and one thing I can say for certain is the customer that complains the most gets everything. This car sounds like it was in for a warranty repair and if that’s the case he will get a review request from Nissan. If the dealer suspects he will give a bad review they will “mistype” his address/ e mail address so just make sure you follow up to get that review. You bomb the csi or threaten to bomb the csi just watch how fast lifetime oil change offers etc come out. Dealers stand to lose somewhere around 250k a quarter for csi money also can efffect what vehicles they get, ex want that new how gtr or new model eve vehicle well sorry your csi sucks so we’re giving it to another dealer first. In some ways the csi reviews are bs like advisors getting fired for the cookies in the waiting area not being up to customer preferred taste but it also gives the customer a ton of leverage to make sure the dealer keeps honest.

I agree the paint chips easy but fact is you gave them a car in brand new condition and they damaged it, period. It is their job to return it as you gave it to them and the law would see it that way as well.

10-29-2017, 09:24 AM	#16 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	Nissan Corporate is your friend if the dealer gives you any resistance fixing the calipers back to in the condition they were when the car was dropped off. If that means replacing the calipers to get the logo, then that's what they should do. If you accept something less, it should be on your own terms; don't let the dealer force you to compromise. If powdercoating, I would make them do all four calipers to match (with warranty in writing). God-Speed, gurneyeagle and J-Nismo like this. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

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