My Unfortunate Issues with Z1Motorsports.

2011 Nismo#91 · 07-03-2017, 06:46 PM

My Z1Motorsports story.
(But first a little about me, I live in the NYC area the Z is my weekend car at best usually only put about 4-5k miles a year on it. I park in a private parking garage but I can do small simple jobs at my parents driveway, ie regular maintenance. For anything else I go to Real Auto Dynamics or Sideways Motorsports both of which are excellent shops with much experience on Nissans.)

My first order with Z1 was back in August of 2013. It was oddly enough for a Z Speed Aluminum undershroud. There was only a small hiccup and but Shanna at Z1 did a stellar job communicating the shipping delay and gave me a 6% refund because it took 6 weeks to ship out.

My next order was in January 2014 when I was upgrading my brakes for future track days. Carbotech XP10s all around and stainless steel brake lines. Received everything quickly but once again there was a small issue that Dustin at Z1 corrected as quickly and effectively as anyone could expect. The issue was that the front brake lines that were originally shipped were for the incorrect model and one of the rear brake lines was leaking. He next day shipped the replacement and payed for return shipping on the original parts. I was a bit annoyed still because there was a QC slip in the package and even though the correct parts were ordered the incorrect ones were shipped. So I had to pay to have my mechanic reinstall my old lines and then install the replacements. But accidents happen and it was just bad luck.

My next order was in October 2015 where I ordered more pads, fluids, and new Z1 slotted rotors. Everything look great and worked fine.*

My next order was a big one, it was in April of 2016. And I thank Rod at Z1 for helping me, but it was where everything started to fall apart.
1. Z1 Clutch flywheel combo with standard full face disc, medium weight flywheel, and Z1 CSC elimination kit.
2. Quaife Differential with side bearings and seals, whiteline diff bushing kit
3. And a whole bunch of fluids and the nismo pilot bearing.

The differential and clutch combo were excellent. The Z1 CSC elimination kit was crap, it's worse then the OEM CSC. I got about 1k miles of driving, NYC driving out of it before it went out of adjustment and wouldn't disengage the clutch. Mind you I got about 35k from the OEM CSC of NYC driving and it was still going.

So I had to get toed back to my mechanic wondering if he had done something wrong and it' shouldn't be going out this fast. I have been working with him for awhile so we looked over everything together and noticed the instructions were different from the ones we both saw when he originally installed it, those instructions were Rev1 while these were modified, I wish I could give the number but it's no longer on their site and there is no revision history in the current manual I believe it was rev2 but I can't recall. We went through to try and find the changes and readjusted the clutch to the tolerances in the instructions. This lasted another 2k or so miles and again the clutch wouldn't disengage. Once again a tow back to my mechanic and we find the slave cylinder has completely failed (3k miles to failure).

Replaced and working again I went to a track weekend and by the second day the clutch was again having trouble disengaging. Thankfully I was able to nurse it back home, 120miles away thanks rev matching, and then tow it to my mechanic the next day. The cylinder wasn't blown so while he was dropping the transmission I was getting the instructions again from the site and they had a new revision out with an appendix of more information. Not small clarifications, new method of calculation for spacing and min and max tolerances. At this point I was pissed, they made something that doesn't work and are trying to fix it through changing the instructions. So I call them up explaining my problems and they nicely told me well your just an idiot and can't follow instructions. How am I supposed to follow instructions that keep changing! I was told those changes in instructions are for clarifications but when I asked how are different calculations and different tolerances clarifications they told me I should go to an experienced mechanic for the job. So my mechanic went ahead and followed the new instructions and it has been working fine now for over 4k miles and a track weekend but if there is ever a problem with it again I am just throwing it in the trash where it belongs and getting the Z Speed one. This is strike one for me of Z1 saying go **** yourself it's not our problem.

*So now it's March 2017 and after an advanced HDPE single day event I noticed my front driver side rotor missing one and a half slots. So it's been a year and a half or so, lets say 7k miles and 2 track weekends HPDE1 and the single day event in HPDE2 mentions previously. I think maybe I was being bad on my brakes but they still have plenty of width and all other slots are fine. Except the 2 that were machined too shallow. So I decided to send Z1 an email detailing all my constant issues in the past and maybe they could do something with this one defective rotor.

( Click to show/hide )

Spoiler email.
“I called a few days ago being very fed up with the issues I have been having with my 370Z Slave Cylinder Elimination kit and was told it would be better to send an email with all my issues written out and order information so here goes.

First let me start out by saying I really like*Z1's support of the Z platform as a whole. But on going issues are ending up costing me a lot of time and money especially since I do not have a garage to do any of these installations myself and have to take it to my mechanic as Real Auto Dynamics or Slidewayz*Motorsports*both of which are very mechanically inclined.

My first quality issue was with my SS Brake line order. After draining the brake system and installing the rear brakes they found the front lines to be too short. After calling*Z1*and reading the part # on the bag and confirming the wrong part was included they had to reinstall the original front lines and refill the system and redo the work when the correct parts arrived. To top this off the kit with the wrong part had a Quality Control Pass marked on it. But I just assumed this was a fluke and just bad luck.

Not too long ago I ordered*Z1*slotted rotors and had them installed along with new pads etc. The braking felt fine with normal street driving but felt wrong on the track. When I looked at the rotors I noticed not all the slots were the same on the front rotors. Some slots were just lines others where partially gone while others were fully intact. I included pictures of the front driverside rotor to show this wasn't just uneven wear but another quality issue being the slots were not manufactured consistently.

To top this all off I have had to have the Slave elimination kit adjusted 3 times in less then 6k miles and have had to replace one exterior slave that failed and was leaking. I was going to blame my mechanic even though I have seen him do much more complicated work before on many occasions, but each time I come back there is a revision or appendix to the installation. Most are just clarifications but there are some changes that give new requirements, minimum and maximum values and different calculation rules, for the installation so I can't just do that.

All of this is adding up to a significant about of additional costs and a lack of trust in the quality of items I get from*Z1. Please call or email me back at any time if you wish to discuss this more.“

They quickly called me back and told me that since I do track the car they can't replace anything but they would credit me on a future order and would put a note on my account. Ok, this was fine with me since I knew I could still use the rotor being mindful of the difference and when I need new ones I would get some credit for this issue.

So now June 27 2017 I call up to order a 2015 Nismo Front fascia kit and front fender liners. They put my order together and total everything up and I ask them isn't there any note on my account for future credit? Nope nothing on my account or past orders. WTF! So I send in my prior emails and pictures and orders and this whole history of problems and they say I paraphrase but “Were sorry but there's nothing we can do but from the what you tell us it looks like you need a new master brake cylinder and/or piston rebuild kit, that's what seems to be causing your rotor problems we can give you a discount on those”. Really my master cylinder and piston and causing 2 specific slots on 1 rotor to wear at a different rate. I said no thanks to this and they asked me is there anything else you are interested in ordering that I maybe eligible for a discount, that's when I realized they were just trying to sell me more stuff and squeeze every penny out of me. So I just said no thanks, hung up and put the order in like any other costumer, my front bumper was kinda messed up so I wanted to fix, I shouldn't have been lazy and just found the OEM Nissan parts to do it and get it from Fontana Nissan, but I was and am paying the price now.

So my Z1 2015 fascia is delivered to my installer (Friday 6/30/17) and the box is in good condition except for one superficial scrap and he signs for it, I would have done the same. He opens the box and the bumper is scraped and scuffed like it was used and portions of the grill that should not be painted are discolored. He emails me the pictures and I call up Z1 today(7/3/17), I was away on the weekend, and they tell me it's not their problem, they are just the distributor and I can send it back at my cost, and they will credit me the cost of the part, essentially I am out 320 dollars on a 490 dollar part. So at this point I say a bug F.U. and hung up. Which I am sorry for, it's not the guy working the phones to deal with this crap but with the polices of the company which is why I am making this post. I liked Z1 they are one of the very few out there that dedicated time and money to the Z platform. I wish I didn't have to post this but they have gone very wrong for me in the last few years. I know they have served many Z owners with dedication in the past and present but they have really been apthetic to my constant issues of late and I feel it's at the point where it no longer serves the benefit of the community to keep this between Z1 and myself.

Please comment, I look forward to hearing all your opinions.

2011 Nismo#91 · 07-03-2017, 06:47 PM

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Chuck33079 · 07-03-2017, 07:51 PM

That's really out of character for them. Sorry you had that happen to you. They've had minor issues very occasionally in the past, but never anything like that.

Nixin · 07-03-2017, 07:55 PM

I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers.
In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties.
Remember to be nice but be firm with your demands.

2011 Nismo#91 · 07-03-2017, 08:21 PM

Quote:

Originally Posted by Nixin

I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers.
In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties.
Remember to be nice but be firm with your demands.

Thank you I will do that on the 5th.

I want to like Z1 they were amazing. I will try and escalate this, hopefully I can delete this whole thread but this is where I am at.

Ventruck · 07-04-2017, 01:24 AM

Wow. Sounds like a string of bad luck as far as the part conditions upon arrival and install, but at the same time it's issues poorly-handled by them.

I have turned to them as a resource, and can't deny their value to our community, but I can see how you were pretty stung by their deflection about the bumper and going into selling you a master cylinder, etc.

JARblue · 07-04-2017, 04:58 AM

Sorry to hear about your experiences, OP

FWIW, Z1 messes up something on pretty much every order I place. It's never been major and has always been resolved satisfactorily for me, but still it seems like there is always some hassle to deal with when I use them. But I can't say I've had a lot of issues with their products. Other than a few cylinder failures (thank goodness no need to drop the transmission again), the Z1 CSCEK has been OK since I installed it several years back.

Another problem I've found is it can sometimes be hard to speak to the right person. They usually tell me who I need to speak with, but I generally have trouble getting a hold of that person and have to send an email asking for a return phone call (and usually have to wait a few days).

More and more of my orders are being placed through ZSpeed these days. Joe has the best customer service out there.

God-Speed · 07-04-2017, 07:49 AM

Wow, here I was getting ready to order a few items and thinking of trying Z1Motorsports. After reading this, I think I will give ZSpeed a shout.

jchammond · 07-04-2017, 08:08 AM

I have spent over 3k w/Z1 over the past 2yrs. & the only failed part i received was an air filter with a minor defect,,,it was replaced quickly.
I've alway's had good result's from the team there & I know error's are subject to happen.
I also have come to know that it's hard to find good customer support these day's & these people will help you to the best of their ability.
Sorry to hear about the issues in the opening post,as i would recommend speaking with someone further up the ladder.
Have a Happy Independence Day Folk's!

markesc · 07-04-2017, 05:15 PM

Well,

I am fairly new to the mod game with the Z, but I did order f/r 2 piece rotors, lines, fluid and there were zero issues with the order/shipping/install/reliability. $1100 well spent, finally the stupid thing stops consistently (whomever @ nissan decided the "sport" brake pads/fluid was good enough should be tazed 117x and punched in the face about 12x).

With respect to your post: I think it seems like it's a symptom of employee turnover/employees nolonger caring, or simply the effort being diluted through offering too many products over too many platforms. This is exactly why I gave up on tuners in Oregon. It's literally a new kid working every time you go in, just like when you go to deposit a random check at your local bank = always new people that are not experts, but they say "hi" when you walk in because they're told to do so. By the way, tellers AND the bankers behind the desks are the last people you EVER want to give you mortgage or financial pointers, they have to "know" about 80+ products the bank offers, so they're not experts at any one of them. Beware!

I'm sure someone here can chime in on business cycles / employee retention/expertise vs. pay, but it's got to be tough as everyone online is shopping on price, so where do you make the cuts? how do you gain economies of scale while not alienating your loyal customers?

It seems like it's a common occurrence once a company sheds the original employees whom made it what it is, and/or becomes too large and loses control of itself as profit takes a priority over the customer experience. This just happens over and over especially in retail/food, we continually have the 'flavor of the week' brand for 5-10 years until the product goes to crap and then it's someone else that's all of a sudden the new flavor, repeat...

Sorry about the Woes, hope they choose to do the right thing, but it's too bad that it takes a thread/media to get involved for companies to all of a sudden experience a change of heart.

Which makes me wonder: What if you had spent $10k? $50k? $100k? is there a price at which they would all of a sudden treat you differently, and if so, why? This is what I told Nissan when they chipped my wheels, what if it was a GTR? how much money does one have to spend for the worker bees to care? do they have to make $150k per year to not come to work hungover and actually take pride in their jobs? Just open thoughts as I get older and wonder about things like this.

I think at a certain point once the business owner has the nice house/nice set of cars/fake boobs for the wife/kids in college, I think they sort of hand the business over to people whom are simply not as emotionally invested, but keep the owner in the dark about it until enough customers go crazy at which point the owner finds out and then heads roll...

I think there's just a physical limit whereby a company can actually be ran efficiently, just like you want the right size avocado, too small = tastes bad/too big = tastes bad. Where are our coveted business majors on here?

Again, I hope they work things out for you!!! Sip a few beers and try to enjoy the 4th!!!

LateShow24 · 07-04-2017, 06:58 PM

Z speed is the way too go regarding the Slave

NVSTR · 07-04-2017, 07:55 PM

Interesting.

Credit Back:
I don't see why they wouldn't offer the credit if you had it specifically called out in an email somewhere (the decision seemed to have already been made to credit you back at some time in the future).

I have nothing but really positive things to say about their customer service. It sounds like they have worked with you along the way. Hopefully, you both can find a mutual agreement.

-Justin

Jayhovah · 07-05-2017, 01:25 PM

Sorry to hear this and I hope they take care of you.

I can say that, in my personal experience, Z1 has delivered great customer service with me - specifically Spencer@Z1. I have spent about $2k in the last 18 months or so with them thus far and have only had one real problem in that time. In the resolution they accepted an exchange for some ES diff bushings that I had already installed but found it absolutely impossible to work in conjunction with the Z1 diff cover which has an extended mounting boss for the rear bushing. Z1 insists that it is possible to install both, though I disagree. The point here, though, is that even though they believe my issue to be installation error, they still took back a part that I had installed in the car already.

As a side note.... don't get the ES diff bushings if you plan on running the Z1 diff cover. Your life will be a lot easier during installation if you go Whiteline.

Ghostvette · 07-05-2017, 02:49 PM

Quote:

Originally Posted by 2011 Nismo#91

Reserving Pics

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I haven't ordered anything from Z1 yet, but i will be soon. Thanks for the information.

Now, about your brakes.... judging by the pictures, both rotors have been overheated and are heat checked. Which points to a potential problem with calipers or possibly a lack of lubrication on the pad where it contacts the sides of the caliper. Just my opinion, I could be wrong.

2011 Nismo#91 · 07-05-2017, 06:56 PM

Quote:

Originally Posted by Ghostvette

I haven't ordered anything from Z1 yet, but i will be soon. Thanks for the information.

Now, about your brakes.... judging by the pictures, both rotors have been overheated and are heat checked. Which points to a potential problem with calipers or possibly a lack of lubrication on the pad where it contacts the sides of the caliper. Just my opinion, I could be wrong.

That pic are the day after the March '17 track day when I contacted them about the disappearing slots.
Surface cracks are all through out, I told them I track the car, and I do not expect them to be replaced by Z1 just some sort of acknowledgement that there was an issue with the machining of the slots.

07-03-2017, 06:46 PM	#1 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,401 Drives: slowly Rep Power: 40569	My Unfortunate Issues with Z1Motorsports. My Z1Motorsports story. (But first a little about me, I live in the NYC area the Z is my weekend car at best usually only put about 4-5k miles a year on it. I park in a private parking garage but I can do small simple jobs at my parents driveway, ie regular maintenance. For anything else I go to Real Auto Dynamics or Sideways Motorsports both of which are excellent shops with much experience on Nissans.) My first order with Z1 was back in August of 2013. It was oddly enough for a Z Speed Aluminum undershroud. There was only a small hiccup and but Shanna at Z1 did a stellar job communicating the shipping delay and gave me a 6% refund because it took 6 weeks to ship out. My next order was in January 2014 when I was upgrading my brakes for future track days. Carbotech XP10s all around and stainless steel brake lines. Received everything quickly but once again there was a small issue that Dustin at Z1 corrected as quickly and effectively as anyone could expect. The issue was that the front brake lines that were originally shipped were for the incorrect model and one of the rear brake lines was leaking. He next day shipped the replacement and payed for return shipping on the original parts. I was a bit annoyed still because there was a QC slip in the package and even though the correct parts were ordered the incorrect ones were shipped. So I had to pay to have my mechanic reinstall my old lines and then install the replacements. But accidents happen and it was just bad luck. My next order was in October 2015 where I ordered more pads, fluids, and new Z1 slotted rotors. Everything look great and worked fine.* My next order was a big one, it was in April of 2016. And I thank Rod at Z1 for helping me, but it was where everything started to fall apart. 1. Z1 Clutch flywheel combo with standard full face disc, medium weight flywheel, and Z1 CSC elimination kit. 2. Quaife Differential with side bearings and seals, whiteline diff bushing kit 3. And a whole bunch of fluids and the nismo pilot bearing. The differential and clutch combo were excellent. The Z1 CSC elimination kit was crap, it's worse then the OEM CSC. I got about 1k miles of driving, NYC driving out of it before it went out of adjustment and wouldn't disengage the clutch. Mind you I got about 35k from the OEM CSC of NYC driving and it was still going. So I had to get toed back to my mechanic wondering if he had done something wrong and it' shouldn't be going out this fast. I have been working with him for awhile so we looked over everything together and noticed the instructions were different from the ones we both saw when he originally installed it, those instructions were Rev1 while these were modified, I wish I could give the number but it's no longer on their site and there is no revision history in the current manual I believe it was rev2 but I can't recall. We went through to try and find the changes and readjusted the clutch to the tolerances in the instructions. This lasted another 2k or so miles and again the clutch wouldn't disengage. Once again a tow back to my mechanic and we find the slave cylinder has completely failed (3k miles to failure). Replaced and working again I went to a track weekend and by the second day the clutch was again having trouble disengaging. Thankfully I was able to nurse it back home, 120miles away thanks rev matching, and then tow it to my mechanic the next day. The cylinder wasn't blown so while he was dropping the transmission I was getting the instructions again from the site and they had a new revision out with an appendix of more information. Not small clarifications, new method of calculation for spacing and min and max tolerances. At this point I was pissed, they made something that doesn't work and are trying to fix it through changing the instructions. So I call them up explaining my problems and they nicely told me well your just an idiot and can't follow instructions. How am I supposed to follow instructions that keep changing! I was told those changes in instructions are for clarifications but when I asked how are different calculations and different tolerances clarifications they told me I should go to an experienced mechanic for the job. So my mechanic went ahead and followed the new instructions and it has been working fine now for over 4k miles and a track weekend but if there is ever a problem with it again I am just throwing it in the trash where it belongs and getting the Z Speed one. This is strike one for me of Z1 saying go **** yourself it's not our problem. So now it's March 2017 and after an advanced HDPE single day event I noticed my front driver side rotor missing one and a half slots. So it's been a year and a half or so, lets say 7k miles and 2 track weekends HPDE1 and the single day event in HPDE2 mentions previously. I think maybe I was being bad on my brakes but they still have plenty of width and all other slots are fine. Except the 2 that were machined too shallow. So I decided to send Z1 an email detailing all my constant issues in the past and maybe they could do something with this one defective rotor. ( Click to show/hide )* Spoiler email. “I called a few days ago being very fed up with the issues I have been having with my 370Z Slave Cylinder Elimination kit and was told it would be better to send an email with all my issues written out and order information so here goes. First let me start out by saying I really likeZ1's support of the Z platform as a whole. But on going issues are ending up costing me a lot of time and money especially since I do not have a garage to do any of these installations myself and have to take it to my mechanic as Real Auto Dynamics or SlidewayzMotorsportsboth of which are very mechanically inclined. My first quality issue was with my SS Brake line order. After draining the brake system and installing the rear brakes they found the front lines to be too short. After callingZ1and reading the part # on the bag and confirming the wrong part was included they had to reinstall the original front lines and refill the system and redo the work when the correct parts arrived. To top this off the kit with the wrong part had a Quality Control Pass marked on it. But I just assumed this was a fluke and just bad luck. Not too long ago I orderedZ1slotted rotors and had them installed along with new pads etc. The braking felt fine with normal street driving but felt wrong on the track. When I looked at the rotors I noticed not all the slots were the same on the front rotors. Some slots were just lines others where partially gone while others were fully intact. I included pictures of the front driverside rotor to show this wasn't just uneven wear but another quality issue being the slots were not manufactured consistently. To top this all off I have had to have the Slave elimination kit adjusted 3 times in less then 6k miles and have had to replace one exterior slave that failed and was leaking. I was going to blame my mechanic even though I have seen him do much more complicated work before on many occasions, but each time I come back there is a revision or appendix to the installation. Most are just clarifications but there are some changes that give new requirements, minimum and maximum values and different calculation rules, for the installation so I can't just do that. All of this is adding up to a significant about of additional costs and a lack of trust in the quality of items I get fromZ1. Please call or email me back at any time if you wish to discuss this more.“ They quickly called me back and told me that since I do track the car they can't replace anything but they would credit me on a future order and would put a note on my account. Ok, this was fine with me since I knew I could still use the rotor being mindful of the difference and when I need new ones I would get some credit for this issue. So now June 27 2017 I call up to order a 2015 Nismo Front fascia kit and front fender liners. They put my order together and total everything up and I ask them isn't there any note on my account for future credit? Nope nothing on my account or past orders. WTF! So I send in my prior emails and pictures and orders and this whole history of problems and they say I paraphrase but “Were sorry but there's nothing we can do but from the what you tell us it looks like you need a new master brake cylinder and/or piston rebuild kit, that's what seems to be causing your rotor problems we can give you a discount on those”. Really my master cylinder and piston and causing 2 specific slots on 1 rotor to wear at a different rate. I said no thanks to this and they asked me is there anything else you are interested in ordering that I maybe eligible for a discount, that's when I realized they were just trying to sell me more stuff and squeeze every penny out of me. So I just said no thanks, hung up and put the order in like any other costumer, my front bumper was kinda messed up so I wanted to fix, I shouldn't have been lazy and just found the OEM Nissan parts to do it and get it from Fontana Nissan, but I was and am paying the price now. So my Z1 2015 fascia is delivered to my installer (Friday 6/30/17) and the box is in good condition except for one superficial scrap and he signs for it, I would have done the same. He opens the box and the bumper is scraped and scuffed like it was used and portions of the grill that should not be painted are discolored. He emails me the pictures and I call up Z1 today(7/3/17), I was away on the weekend, and they tell me it's not their problem, they are just the distributor and I can send it back at my cost, and they will credit me the cost of the part, essentially I am out 320 dollars on a 490 dollar part. So at this point I say a bug F.U. and hung up. Which I am sorry for, it's not the guy working the phones to deal with this crap but with the polices of the company which is why I am making this post. I liked Z1 they are one of the very few out there that dedicated time and money to the Z platform. I wish I didn't have to post this but they have gone very wrong for me in the last few years. I know they have served many Z owners with dedication in the past and present but they have really been apthetic to my constant issues of late and I feel it's at the point where it no longer serves the benefit of the community to keep this between Z1 and myself. Please comment, I look forward to hearing all your opinions. Pekeja and BionicHamster like this. __________________ GTR TT 493Whp/431lbft, Ecutek, Southbend 6puck,Quaife, RPM RollBar 4Point, R888R, JRZ RSPro F(10R/10C) R(10R/6C) 1000f500r inlbs+150inlbs Tender, SPL everywhere.Full Specs

07-03-2017, 06:47 PM	#2 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,401 Drives: slowly Rep Power: 40569	Reserving Pics ( Click to show/hide ) __________________ GTR TT 493Whp/431lbft, Ecutek, Southbend 6puck,Quaife, RPM RollBar 4Point, R888R, JRZ RSPro F(10R/10C) R(10R/6C) 1000f500r inlbs+150inlbs Tender, SPL everywhere.Full Specs Last edited by 2011 Nismo#91; 07-04-2017 at 12:39 PM.

07-03-2017, 07:51 PM	#3 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	That's really out of character for them. Sorry you had that happen to you. They've had minor issues very occasionally in the past, but never anything like that. 2011 Nismo#91 likes this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

07-03-2017, 07:55 PM	#4 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19833	I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers. In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties. Remember to be nice but be firm with your demands. 2011 Nismo#91 likes this.

07-04-2017, 04:58 AM	#7 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	Sorry to hear about your experiences, OP FWIW, Z1 messes up something on pretty much every order I place. It's never been major and has always been resolved satisfactorily for me, but still it seems like there is always some hassle to deal with when I use them. But I can't say I've had a lot of issues with their products. Other than a few cylinder failures (thank goodness no need to drop the transmission again), the Z1 CSCEK has been OK since I installed it several years back. Another problem I've found is it can sometimes be hard to speak to the right person. They usually tell me who I need to speak with, but I generally have trouble getting a hold of that person and have to send an email asking for a return phone call (and usually have to wait a few days). More and more of my orders are being placed through ZSpeed these days. Joe has the best customer service out there. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

07-04-2017, 01:24 AM	#6 (permalink)
Ventruck Track Member Join Date: Jun 2016 Location: California Posts: 785 Drives: '13 Sport+Touring M6 Rep Power: 22898	Wow. Sounds like a string of bad luck as far as the part conditions upon arrival and install, but at the same time it's issues poorly-handled by them. I have turned to them as a resource, and can't deny their value to our community, but I can see how you were pretty stung by their deflection about the bumper and going into selling you a master cylinder, etc.

07-04-2017, 07:49 AM	#8 (permalink)
God-Speed A True Z Fanatic Join Date: Sep 2010 Location: Austin, Tx. Posts: 4,365 Drives: Prototype Rep Power: 2684377	Wow, here I was getting ready to order a few items and thinking of trying Z1Motorsports. After reading this, I think I will give ZSpeed a shout. Kaizer_Sosay likes this.

07-04-2017, 08:08 AM	#9 (permalink)
jchammond A True Z Fanatic Join Date: Nov 2014 Location: South Carolina Age: 58 Posts: 15,204 Drives: 13’ 370Z TS 7A/T Rep Power: 2684395	I have spent over 3k w/Z1 over the past 2yrs. & the only failed part i received was an air filter with a minor defect,,,it was replaced quickly. I've alway's had good result's from the team there & I know error's are subject to happen. I also have come to know that it's hard to find good customer support these day's & these people will help you to the best of their ability. Sorry to hear about the issues in the opening post,as i would recommend speaking with someone further up the ladder. Have a Happy Independence Day Folk's! Hotrodz likes this. __________________ MazWorx built long block \| FI-TT-100 Stage 2.75 \| IPT built 7A/T http://www.the370z.com/members-370z-...s-musings.html

07-04-2017, 05:15 PM	#10 (permalink)
markesc Enthusiast Member Join Date: Apr 2014 Location: Utah Posts: 381 Drives: 2014 370z M.B. 7AT Rep Power: 3366	Well, I am fairly new to the mod game with the Z, but I did order f/r 2 piece rotors, lines, fluid and there were zero issues with the order/shipping/install/reliability. $1100 well spent, finally the stupid thing stops consistently (whomever @ nissan decided the "sport" brake pads/fluid was good enough should be tazed 117x and punched in the face about 12x). With respect to your post: I think it seems like it's a symptom of employee turnover/employees nolonger caring, or simply the effort being diluted through offering too many products over too many platforms. This is exactly why I gave up on tuners in Oregon. It's literally a new kid working every time you go in, just like when you go to deposit a random check at your local bank = always new people that are not experts, but they say "hi" when you walk in because they're told to do so. By the way, tellers AND the bankers behind the desks are the last people you EVER want to give you mortgage or financial pointers, they have to "know" about 80+ products the bank offers, so they're not experts at any one of them. Beware! I'm sure someone here can chime in on business cycles / employee retention/expertise vs. pay, but it's got to be tough as everyone online is shopping on price, so where do you make the cuts? how do you gain economies of scale while not alienating your loyal customers? It seems like it's a common occurrence once a company sheds the original employees whom made it what it is, and/or becomes too large and loses control of itself as profit takes a priority over the customer experience. This just happens over and over especially in retail/food, we continually have the 'flavor of the week' brand for 5-10 years until the product goes to crap and then it's someone else that's all of a sudden the new flavor, repeat... Sorry about the Woes, hope they choose to do the right thing, but it's too bad that it takes a thread/media to get involved for companies to all of a sudden experience a change of heart. Which makes me wonder: What if you had spent $10k? $50k? $100k? is there a price at which they would all of a sudden treat you differently, and if so, why? This is what I told Nissan when they chipped my wheels, what if it was a GTR? how much money does one have to spend for the worker bees to care? do they have to make $150k per year to not come to work hungover and actually take pride in their jobs? Just open thoughts as I get older and wonder about things like this. I think at a certain point once the business owner has the nice house/nice set of cars/fake boobs for the wife/kids in college, I think they sort of hand the business over to people whom are simply not as emotionally invested, but keep the owner in the dark about it until enough customers go crazy at which point the owner finds out and then heads roll... I think there's just a physical limit whereby a company can actually be ran efficiently, just like you want the right size avocado, too small = tastes bad/too big = tastes bad. Where are our coveted business majors on here? Again, I hope they work things out for you!!! Sip a few beers and try to enjoy the 4th!!! Spartan 1771 and Ommateal like this. Last edited by markesc; 07-04-2017 at 05:23 PM.

07-04-2017, 06:58 PM	#11 (permalink)
LateShow24 Base Member Join Date: Mar 2016 Location: City of angeles Posts: 92 Drives: Drives Rep Power: 9	Z speed is the way too go regarding the Slave Alstann likes this.

07-04-2017, 07:55 PM	#12 (permalink)
NVSTR Base Member Join Date: Jul 2016 Location: Houston Posts: 49 Drives: 2014 370z Nismo Rep Power: 9	Interesting. Credit Back: I don't see why they wouldn't offer the credit if you had it specifically called out in an email somewhere (the decision seemed to have already been made to credit you back at some time in the future). I have nothing but really positive things to say about their customer service. It sounds like they have worked with you along the way. Hopefully, you both can find a mutual agreement. -Justin jchammond likes this.

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