Letter to Nissan for bad dealer experience...

areyouin729 · 12-10-2009, 08:35 AM

I did the Nissan survey online and ripped the dealer pretty bad, but everything is 100% true what I said

Modshack · 12-10-2009, 12:07 PM

Quote:

Originally Posted by speed_BMW330i

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Believable or BS?

Martin

That's very true. CSI (Customer Satisfaction Index) is important. A good one gets you cash, better product availability, and other tangible and intangible perks. "Most" dealers work hard to keep this score high. A bad customer review can undo a lot of hard work, or just dig the hole deeper..

areyouin729 · 12-15-2009, 11:26 AM

UPDATE:

So I got a call from the VP of Regional Affairs or something to that effect

I have to call back, we shall see what they do but I plan to fully rip into Classic Nissan even more

j.arnaldo · 12-15-2009, 02:05 PM

Warning, areyouin729: dealerships have their advocates in this forum!

dudafunk · 12-15-2009, 02:10 PM

^^^^ I hope Smithtown Nissan NY sees posts about them on this forum.

areyouin729 · 12-15-2009, 02:20 PM

Quote:

Originally Posted by j.arnaldo

Warning, areyouin729: dealerships have their advocates in this forum!

They probably already know this was going to happen and I hope they do see this, I already told their GM what I think of them and told them Nissan was getting a letter from me.

Hey but on the bright side it only took them one month to get me my owners manual case!

j.arnaldo · 12-15-2009, 02:37 PM

Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!

Modshack · 12-15-2009, 02:40 PM

Quote:

Originally Posted by j.arnaldo

Warning, areyouin729: dealerships have their advocates in this forum!

Only the good ones..

370Zsteve · 12-15-2009, 02:43 PM

Quote:

Originally Posted by j.arnaldo

Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!

You don't elicit them, JA...you solicit them, if this post is any indication. Just my 2 cents.

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12-10-2009, 08:35 AM	#31 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 43 Posts: 301 Drives: 2009 370Z Rep Power: 17	I did the Nissan survey online and ripped the dealer pretty bad, but everything is 100% true what I said

12-15-2009, 11:26 AM	#33 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 43 Posts: 301 Drives: 2009 370Z Rep Power: 17	UPDATE: So I got a call from the VP of Regional Affairs or something to that effect I have to call back, we shall see what they do but I plan to fully rip into Classic Nissan even more

12-15-2009, 02:05 PM	#34 (permalink)
j.arnaldo Banned Join Date: Oct 2009 Location: Puerto Rico Posts: 937 Drives: Nissan 350Z, 2004 Rep Power: 0	Warning, areyouin729: dealerships have their advocates in this forum!

12-15-2009, 02:10 PM	#35 (permalink)
dudafunk Enthusiast Member Join Date: Nov 2009 Location: Long Island, NY Posts: 421 Drives: '09 370z Base Red AT Rep Power: 16	^^^^ I hope Smithtown Nissan NY sees posts about them on this forum.

12-15-2009, 02:37 PM	#37 (permalink)
j.arnaldo Banned Join Date: Oct 2009 Location: Puerto Rico Posts: 937 Drives: Nissan 350Z, 2004 Rep Power: 0	Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!