Letter to Nissan for bad dealer experience...

speed_BMW330i

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome.

Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating.

Like I said, not sure if its true, but that's what I've heard many a time.

Believable or BS?

Martin