what should I demand?

wildolympic · 03-01-2017, 02:11 PM

Quote:

Originally Posted by jamtinge

Hello guys..

So.. I bought my 2017 370z (Brand new) about 2 months ago in October, and the part of the deal included Nissan OEM Rear view mirror /w homelink and back up camera.

One day later I pick up the car, I find out that the mirror installed doesn't have any visible homelink buttons. So I email my sales guy and asks how I can program this mirror for homelink.

Two days later.. the sales guy replies and tells me that he installed the aftermarket one on my car and that the mirror does not have any homelink capability. ( This was done without my consent )

So I ask him to get me the OEM one and make this deal right, and he says i will have to wait 1 month for the part to arrive.

Fast forwarding 1 month and 2 weeks, i go to the dealership to replace it with the OEM one. The tech who actually worked on my car did a great job and installed the new one.

Now, the problem is the OEM camera has been installed in different location from the aftermarket one and my bumber has a huge hole now...

Of course I had no idea this would happen. So i tell my sales guy to come out and take a look at the hole, then he says how the bumper is plastic and will not rust over time. Of course i do not want this hole on a 2 month old car, and asks him to give me a new bumper. He says he's lost so much money on this deal ( sure but it wasn't my fault to begin with? ), and not willing to do so, and see what he can do on monday as it was already late on Saturday afternoon.

What would you guys demand from this sales guy?

Is a brand new bumper reasonable request from me or should I let him fix this hole? Will the paint crack or get easily damaged after the repair?
I did some readings on fixing the bumper holes (mostly due to getting rid of license plate) and i noticed that the putty used to fill a hole pop out over time sometimes.

What should I do?

I would demand a new bumper and if they refuse I would use legal action, in the end you will win and they will have to reimburse you for your attorney cost, but you know how the courts work, really really slooooow. But I believe just the threat of legal action will get you a new bumper.

Chuck33079 · 03-01-2017, 02:14 PM

Quote:

Originally Posted by wildolympic

I would demand a new bumper and if they refuse I would use legal action, in the end you will win and they will have to reimburse you for your attorney cost, but you know how the courts work, really really slooooow. But I believe just the threat of legal action will get you a new bumper.

Quote:

Originally Posted by jamtinge

I had my bumper switched with another brand new PW 370z. I don't know what happens to the other car (since the bumper now has two holes). i sincerely hope that this dealership doesn't screw over other innocent guy

I think he's good to go.

ChaseZ · 03-03-2017, 02:24 AM

Glad the dealership stepped up. That salesman is a giant ******* douche who deserves his name smeared locally for trying to duck you over on his mistake on a brand new car.

My sales guy didn't work st the dealership two weeks after I bought mine so the couple accessories he said he'd ordered for me when I purchased it went poof into thin air. They were minor cheapie things not something like this so I let that go without issue, but in something like this I would have absolutely taken them to task on it. Glad it worked out for ya

mattross1313 · 03-03-2017, 07:53 AM

I'm a bit late to this thread, but I was in a similar situation ver Christmas too.
I ordered a brand new MY17 Nismo in Storm White, on arrival we noticed a very small mark on the rear bumper and had to play fun and games of who would repair it (Nissan or the dealership). We initially got quotes in for a brand new bumper with paint etc and the cost was crazy (not our problem of course). We also got the price for a smart repair guy to touch in the damaged area.

After much deliberation we decided to get the smart repair done on the bumper, and took the car. I could have pushed for a brand new bumper and respray......but this would have been a gamble on the new paint being as good as factory paint. It is also a waste of a 99% perfect rear bumper and factory paint. Atleast this way I can't see the mark any more, and the bumper joins to the rear quarters are all done on factory/matching paint

For the OP, sounds like you got a good deal anyway as you were swapped onto a factory painted PW bumper

Glad you got it sorted.

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03-03-2017, 02:24 AM	#33 (permalink)
ChaseZ A True Z Fanatic Join Date: May 2016 Location: Calgary Posts: 3,799 Drives: 16 370z Rep Power: 94683	Glad the dealership stepped up. That salesman is a giant ******* douche who deserves his name smeared locally for trying to duck you over on his mistake on a brand new car. My sales guy didn't work st the dealership two weeks after I bought mine so the couple accessories he said he'd ordered for me when I purchased it went poof into thin air. They were minor cheapie things not something like this so I let that go without issue, but in something like this I would have absolutely taken them to task on it. Glad it worked out for ya

03-03-2017, 07:53 AM	#34 (permalink)
mattross1313 Base Member Join Date: Nov 2016 Location: UK Posts: 71 Drives: 2017 Nismo Rep Power: 197	I'm a bit late to this thread, but I was in a similar situation ver Christmas too. I ordered a brand new MY17 Nismo in Storm White, on arrival we noticed a very small mark on the rear bumper and had to play fun and games of who would repair it (Nissan or the dealership). We initially got quotes in for a brand new bumper with paint etc and the cost was crazy (not our problem of course). We also got the price for a smart repair guy to touch in the damaged area. After much deliberation we decided to get the smart repair done on the bumper, and took the car. I could have pushed for a brand new bumper and respray......but this would have been a gamble on the new paint being as good as factory paint. It is also a waste of a 99% perfect rear bumper and factory paint. Atleast this way I can't see the mark any more, and the bumper joins to the rear quarters are all done on factory/matching paint For the OP, sounds like you got a good deal anyway as you were swapped onto a factory painted PW bumper Glad you got it sorted.