WOW just got told off by a dealer

VCuomo · 11-20-2009, 02:58 PM

A simple middle finger salute to the douchebag as you walked out would have been appropriate.

Jme370 · 11-20-2009, 04:12 PM

Age doesn't really matter. Some dealers are just @$$es. I went to a dealer here in Orlando ready to buy and they wouldn't budge off of msrp so you better believe after letting them know I would be back, I drove back to that dealer in my brand new Z and let them have it. The salesman was try to sell someone else on a Z and acted like he didn't remember me from the day before. When he asked me if I needed help, I let the customer know where to get good customer svc. I cannot stand such terrible customer service!

Zsteve · 11-20-2009, 04:17 PM

Quote:

Originally Posted by Jme370

Age doesn't really matter. Some dealers are just @$$es. I went to a dealer here in Orlando ready to buy and they wouldn't budge off of msrp so you better believe after letting them know I would be back, I drove back to that dealer in my brand new Z and let them have it. The salesman was try to sell someone else on a Z and acted like he didn't remember me from the day before. When he asked me if I needed help, I let the customer know where to get good customer svc. I cannot stand such terrible customer service!

Thats the way to do it, while another customer is there. Me like me like.

vash_241987 · 11-20-2009, 06:44 PM

Quote:

Originally Posted by Jme370

Age doesn't really matter. Some dealers are just @$$es. I went to a dealer here in Orlando ready to buy and they wouldn't budge off of msrp so you better believe after letting them know I would be back, I drove back to that dealer in my brand new Z and let them have it. The salesman was try to sell someone else on a Z and acted like he didn't remember me from the day before. When he asked me if I needed help, I let the customer know where to get good customer svc. I cannot stand such terrible customer service!

Togo · 11-20-2009, 06:20 PM

A dealership did this to me when I was buying my motorcycle. I was 21 and they wouldn't give me the time of day, they barely took $300 off of MSRP. They figured I was too young to be able to afford the bike. I just pulled the money out of my pocket and held it as I waved goodbye. Went to a different dealership 45 mins away and got it for the price I originally wanted. Paid 100% in cash... whoops... guess they ****** that up..

Jme370 · 11-20-2009, 06:47 PM

Haha. Glad I gave you guys a good laugh. I was right down the street (actually about 10 min away) and couldn't resist! When they told me that "no one is discounting these cars" they left me with no choice!

bradz · 11-20-2009, 06:52 PM

I was 23 when I got my z and they never ever treated me like that.

Jme370 · 11-20-2009, 06:57 PM

I am 27 and my Dad was even with me. Reed Nissan in Orlando just has terrible service no matter the age!

ianthegreat · 11-20-2009, 06:59 PM

Quote:

Originally Posted by LETSGOEERS06

So i goto this dealership in NJ West Winsor Nissan I drive up to the lot in my car (which is not bad at all) and go up to this white z I saw after a little bit someone came out the guy asked if I liked the car and told me if I wanted to he would get the keys I said sure he says you need to go do some paper work to get in the car we dont let people take test drives. I told him I just wanted to open the door and hood since it was a 09 used with 3,000 miles on it. He said I need to have a parent or some payment first. I am 25 years old Drive a 2006 Grand Cherokee Overland with no stickers, wheels, or anything that makes me look like a kid. The manager walks out and says I am going to start your paperwork and then we can look in the car. I told him that I wont sign anything and was about to leave when he said come back with a parent or some money and you can sit in it.

I dont know if the guy was having a bad day but I just thought that was wierd is that a new thing dealers are doing to sell cars...

O and i was dressed nice not like a bum looking to drive a cool car and leave...

Happened to me the first place I went. That kind of business practice will eventually catch up to them. Take your money elsewhere.

kenchan · 11-20-2009, 07:04 PM

retail is difficult because customers are pretty demanding and a lot of sales
people turn into trolls after a few encounters with such arsehole customers.
they tend to forget they can't just stereotype a customer as being bad.

(im kinda tired from work so hope you dont mind me blabbing off...

read on.
im known as an official blogger at another car forum...)

i literally buy a new car every year and im usually treated very well. i dont dress for
it or anything. i am not young but i dont appear rich either.

im open to play their game a little and have them like me first. put them in their little
comfort zone and then reel them into a deal. business is a psychological game really.
you give some, you pull harder. you give some more, pull a bit harder.

if i was in the OP's position and if i was serious about buying a z, i would've just walked
in and gave them the info they wanted. that shows the dealer you are a potential
candidate and will give them the benefit of the doubt that you will buy from them.

while taking the test drive, talk to him about pricing and what incentives they have.
dont tell him you like the car too much...tell him about all the areas that you dont
really care for. just tell him that it feels pretty good, but not perfect.

the sales guy will say he can work out something to make it feel perfect. so now
he's now playing your game.

after the test drive he will ask you to walk in again to talk some numbers. if he did
well, you go with him to talk some numbers. if he was an idiot, you tell him the car
just doesn't feel that great and walk away. they will call you to follow up but
that's their job. just play along and they will leave you alone after a while.

be very clear what you want out of the deal AFTER the test drive. unless you
test drive it you have no real credibility in their minds. dont be scared to walk
out of a deal at any time. just remind them the car itself was not perfect
and need some time to think over the numbers. walk out. they might
give you want you want. they might not, but who cares, it's you that
is paying.

good luck and happy car shopping.

Ztoon · 11-20-2009, 08:40 PM

Idiots don't reserve their behavior only for the young. When I went in to see and test drive the 370 for the first time with my 18 yr. old son, you'd think we'd just been spotted on Americas' Most Wanted. From the manager on down, we were made to feel unworthy to be in the presence of the 370.
I drove 300 miles to another dealership and purchased my Z.

antennahead · 11-21-2009, 09:43 AM

Quote:

Originally Posted by LETSGOEERS06

So i goto this dealership in NJ West Winsor Nissan I drive up to the lot in my car (which is not bad at all) and go up to this white z I saw after a little bit someone came out the guy asked if I liked the car and told me if I wanted to he would get the keys I said sure he says you need to go do some paper work to get in the car we dont let people take test drives. I told him I just wanted to open the door and hood since it was a 09 used with 3,000 miles on it. He said I need to have a parent or some payment first. I am 25 years old Drive a 2006 Grand Cherokee Overland with no stickers, wheels, or anything that makes me look like a kid. The manager walks out and says I am going to start your paperwork and then we can look in the car. I told him that I wont sign anything and was about to leave when he said come back with a parent or some money and you can sit in it.

I dont know if the guy was having a bad day but I just thought that was wierd is that a new thing dealers are doing to sell cars...

O and i was dressed nice not like a bum looking to drive a cool car and leave...

You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

370Zsteve · 11-22-2009, 07:16 AM

Quote:

Originally Posted by antennahead

You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

+1 rep

Matt · 11-22-2009, 07:44 AM

Quote:

Originally Posted by antennahead

You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

/applaud

The dealership treated me a little weird because of my age. When they found out my income, they tried to sell me the GTR. Things change once their stereotype gets blown to bits.

370Zsteve · 11-22-2009, 07:59 AM

Quote:

Originally Posted by Matt

When they found out my income, they tried to sell me the GTR.

11-20-2009, 02:58 PM	#1 (permalink)
VCuomo Track Member Join Date: May 2009 Location: SoCal Posts: 887 Drives: BMW 335i Sport Rep Power: 18	A simple middle finger salute to the douchebag as you walked out would have been appropriate. Last edited by VCuomo; 11-20-2009 at 07:15 PM.

11-20-2009, 04:12 PM	#2 (permalink)
Jme370 Base Member Join Date: Aug 2009 Location: Orlando, FL Posts: 81 Drives: 10 370z Roadster Rep Power: 16	Age doesn't really matter. Some dealers are just @$$es. I went to a dealer here in Orlando ready to buy and they wouldn't budge off of msrp so you better believe after letting them know I would be back, I drove back to that dealer in my brand new Z and let them have it. The salesman was try to sell someone else on a Z and acted like he didn't remember me from the day before. When he asked me if I needed help, I let the customer know where to get good customer svc. I cannot stand such terrible customer service! __________________ 2010 370ZR Touring <PG/Blk 6 spd>Sport.Mats.Kicks. Sold.2009 370Z Touring<MB/Grey 6spd>Mats.Aero.Nav.

11-20-2009, 06:20 PM	#5 (permalink)
Togo A True Z Fanatic Join Date: May 2009 Location: E. Northport, NY Posts: 7,597 Drives: Stuff Rep Power: 658	A dealership did this to me when I was buying my motorcycle. I was 21 and they wouldn't give me the time of day, they barely took $300 off of MSRP. They figured I was too young to be able to afford the bike. I just pulled the money out of my pocket and held it as I waved goodbye. Went to a different dealership 45 mins away and got it for the price I originally wanted. Paid 100% in cash... whoops... guess they ****** that up.. __________________ This will decimate all after you put about fifteen grand in it or more, and if we have to, overnight parts from Japan. Joe Clem and Koeppel Nissan

11-20-2009, 06:47 PM	#6 (permalink)
Jme370 Base Member Join Date: Aug 2009 Location: Orlando, FL Posts: 81 Drives: 10 370z Roadster Rep Power: 16	Haha. Glad I gave you guys a good laugh. I was right down the street (actually about 10 min away) and couldn't resist! When they told me that "no one is discounting these cars" they left me with no choice! __________________ 2010 370ZR Touring <PG/Blk 6 spd>Sport.Mats.Kicks. Sold.2009 370Z Touring<MB/Grey 6spd>Mats.Aero.Nav.

11-20-2009, 06:57 PM	#8 (permalink)
Jme370 Base Member Join Date: Aug 2009 Location: Orlando, FL Posts: 81 Drives: 10 370z Roadster Rep Power: 16	I am 27 and my Dad was even with me. Reed Nissan in Orlando just has terrible service no matter the age! __________________ 2010 370ZR Touring <PG/Blk 6 spd>Sport.Mats.Kicks. Sold.2009 370Z Touring<MB/Grey 6spd>Mats.Aero.Nav.

11-20-2009, 06:52 PM	#7 (permalink)
bradz Enthusiast Member Join Date: Jul 2009 Location: Pinellas County Florida Posts: 348 Drives: 09' 370z MB 6spd Rep Power: 16	I was 23 when I got my z and they never ever treated me like that.

11-20-2009, 07:04 PM	#10 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	retail is difficult because customers are pretty demanding and a lot of sales people turn into trolls after a few encounters with such arsehole customers. they tend to forget they can't just stereotype a customer as being bad. (im kinda tired from work so hope you dont mind me blabbing off... read on. im known as an official blogger at another car forum...) i literally buy a new car every year and im usually treated very well. i dont dress for it or anything. i am not young but i dont appear rich either. im open to play their game a little and have them like me first. put them in their little comfort zone and then reel them into a deal. business is a psychological game really. you give some, you pull harder. you give some more, pull a bit harder. if i was in the OP's position and if i was serious about buying a z, i would've just walked in and gave them the info they wanted. that shows the dealer you are a potential candidate and will give them the benefit of the doubt that you will buy from them. while taking the test drive, talk to him about pricing and what incentives they have. dont tell him you like the car too much...tell him about all the areas that you dont really care for. just tell him that it feels pretty good, but not perfect. the sales guy will say he can work out something to make it feel perfect. so now he's now playing your game. after the test drive he will ask you to walk in again to talk some numbers. if he did well, you go with him to talk some numbers. if he was an idiot, you tell him the car just doesn't feel that great and walk away. they will call you to follow up but that's their job. just play along and they will leave you alone after a while. be very clear what you want out of the deal AFTER the test drive. unless you test drive it you have no real credibility in their minds. dont be scared to walk out of a deal at any time. just remind them the car itself was not perfect and need some time to think over the numbers. walk out. they might give you want you want. they might not, but who cares, it's you that is paying. good luck and happy car shopping.

11-20-2009, 08:40 PM	#11 (permalink)
Ztoon Track Member Join Date: Aug 2009 Location: B.C. Posts: 578 Drives: '09 370a7 Rep Power: 25	Idiots don't reserve their behavior only for the young. When I went in to see and test drive the 370 for the first time with my 18 yr. old son, you'd think we'd just been spotted on Americas' Most Wanted. From the manager on down, we were made to feel unworthy to be in the presence of the 370. I drove 300 miles to another dealership and purchased my Z.

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