Nissan 370Z Forum

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-   -   WOW just got told off by a dealer (http://www.the370z.com/nissan-370z-general-discussions/11426-wow-just-got-told-off-dealer.html)

o0javi0o 11-20-2009 07:31 PM

Quote:

Originally Posted by elmz (Post 288801)
Sorry to hear that man. Anyway, take your business else where. But after you've bought your 370Z, go back to that dealer and park in the front lot and ask that Douche where the parts department is, because you need wheel locks for your beautiful Z.

Damm. you said exactly what I was going to say.

It happened to me when I was going to buy my 07 "drifiddyzed" in a dealer in Orlando, yes, by Semoran Blvd ( I am not going to promote them, but anyway, they are the only one by Semora....) . I've read some guy in the forum talking inquires about them. At that time, I was 22 recently civil engineer grad student, doing a masters in Engineering Management, with and Audi A4. I was getting rid of my A4 (it was an 04). I went with my college student apparel and I was treated in a crappy way, they didnt want me to even sit on the car because it was on showroom.... I could get a test drive, at that moment they were "giving me an offer" and ask me if I was going to give a trade in or a down payment, I told them to both, no [waiting for the best offer, frooooooooom them as they are negotiating with a "potential buyer" ( i guess that's the way they should think, right?)] and they told me that no matter the offer they gave me, I couldn't afford to get it with no down payment.... riiiight ( how can you support your hypothesis?) And yes, it was the Manager at the moment....
As soon I saw no flexibility, (everything went in a descent manner) I went to another dealer SAME DAY, by Orange Blossom Trail, in Orlando Fl, and tan tannnnnnnnnnn, best service EVER as they always do, that's my experience.
That was on Sunday night, I remember that day because it was also the Super Bowl :).
On monday, I went to the acid dealer and ask to the manager, WHERE IS THE PARTS AND SERVICE AREA??????? on my new 07 350z with less than 50 miles on it.

He began to argue with me that he didnt know that I was going to trade and give 6K of down, bla bla bla, I told him back, you know, I didnt came here to argue about my new 350z, I was trying to get an offer that you were to be supposed to negotiate it with me, I went to Universal Nissan and bough my new ( that was the key word NEW NEW NEW) 07 350Z :tiphat:

You know what stupid question he said to me? Are you sure that car wasn't crashed? It's not damaged? Because here we have the best Z's.... What an moron, idiot, whatever.....

He's no longer working there, don't know why. :owned:

Ztoon 11-20-2009 08:40 PM

Idiots don't reserve their behavior only for the young. When I went in to see and test drive the 370 for the first time with my 18 yr. old son, you'd think we'd just been spotted on Americas' Most Wanted. From the manager on down, we were made to feel unworthy to be in the presence of the 370.
I drove 300 miles to another dealership and purchased my Z.

slippy 11-20-2009 11:22 PM

Quote:

Originally Posted by NYBladeZ (Post 288681)
Dude, I got a great deal in Jersey. It about 2 hours from Long Island, NY but hey for a good price and good service I don't mind. Guy even took the time to "show me around" my new Z.

which dealer did u go to

Christopher 11-21-2009 09:30 AM

maybe you will look younger when your older = good thing.:happydance:

antennahead 11-21-2009 09:43 AM

Quote:

Originally Posted by LETSGOEERS06 (Post 288638)
So i goto this dealership in NJ West Winsor Nissan I drive up to the lot in my car (which is not bad at all) and go up to this white z I saw after a little bit someone came out the guy asked if I liked the car and told me if I wanted to he would get the keys I said sure he says you need to go do some paper work to get in the car we dont let people take test drives. I told him I just wanted to open the door and hood since it was a 09 used with 3,000 miles on it. He said I need to have a parent or some payment first. I am 25 years old Drive a 2006 Grand Cherokee Overland with no stickers, wheels, or anything that makes me look like a kid. The manager walks out and says I am going to start your paperwork and then we can look in the car. I told him that I wont sign anything and was about to leave when he said come back with a parent or some money and you can sit in it.

I dont know if the guy was having a bad day but I just thought that was wierd is that a new thing dealers are doing to sell cars...

O and i was dressed nice not like a bum looking to drive a cool car and leave...

You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE :tup:

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

antennahead 11-21-2009 09:46 AM

Quote:

Originally Posted by Christopher (Post 290126)
maybe you will look younger when your older = good thing.:happydance:

Boy did I live this one when I was young :p I still got carded trying to get into clubs when I was 30 years old, because I had such a young baby face. Now I'm 55 and most people think I am early 40's .............. it does have it's advantages when you get older :tup:

Christopher 11-21-2009 09:51 AM

Quote:

Originally Posted by antennahead (Post 290132)
Boy did I live this one when I was young :p I still got carded trying to get into clubs when I was 30 years old, because I had such a young baby face. Now I'm 55 and most people think I am early 40's .............. it does have it's advantages when you get older :tup:

exactly
dealer is just jealous he is all dried up, haaaaa:eekdance:

fairladyZ34 11-21-2009 11:15 AM

i actually went to that dealership (windsor nissan nj) to look at a used 350z. the salesman backed it off a curb so i obviously didnt get that. most of their cars are auction cars. so i went to the other local nissan dealer and bought a new 370. definately a much better buy :)

koeppelnissan 11-21-2009 12:03 PM

8 years ago, i was shopping for cars and couldn't believe that most dealers knew nothing, and weren't nice, so I got into the business and have done quite well for myself. The biggest reason I do well is because so much of my competition just doesn't know how to treat customers.

Sorry it happened to you, but it will feel good when you find the right dealer. Calling Nissan or the GM won't get you any satisfaction, but might get that salesman/manager in trouble. Just get yourself the satisfaction of geeting a good deal at a good dealership!

antennahead 11-21-2009 12:05 PM

Quote:

Originally Posted by koeppelnissan (Post 290265)
8 years ago, i was shopping for cars and couldn't believe that most dealers knew nothing, and weren't nice, so I got into the business and have done quite well for myself. The biggest reason I do well is because so much of my competition just doesn't know how to treat customers.

Sorry it happened to you, but it will feel good when you find the right dealer. Calling Nissan or the GM won't get you any satisfaction, but might get that salesman/manager in trouble. Just get yourself the satisfaction of geeting a good deal at a good dealership!


:iagree: :tup:

Ajboricua 11-22-2009 12:42 AM

Quote:

Originally Posted by feelzpwr91 (Post 288658)
yea man i got the same thing when i went to buy my Z, given i am 18 years old and they didnt want to let me testdrive ( the manager did, the sales men didnt) so i said ok no problem, i left and went to get my check book came back and went to a different sales man, wrote him the check, shook hands with the manger and left with my brand new 09 touring :)


How does an 18 yro manage that considering your credit doesn't get establish for another 2 yrs? I'm confused...

Possibilities:
1. Rich parent (Very likely)
2. saved all his childhood money for a 370z (I doubt it)
3. Robbed a bank (Huge possibility)
4. A drug dealer (Maybe but I doubt a drug dealer would roll a 370z. Ova here drug dealer roll with huge tires with big shiny rims)

Togo 11-22-2009 12:50 AM

Quote:

Originally Posted by Ajboricua (Post 291400)
How does an 18 yro manage that considering your credit doesn't get establish for another 2 yrs? I'm confused...

Possibilities:
1. Rich parent (Very likely)
2. saved all his childhood money for a 370z (I doubt it)
3. Robbed a bank (Huge possibility)
4. A drug dealer (Maybe but I doubt a drug dealer would roll a 370z. Ova here drug dealer roll with huge tires with big shiny rims)

I went to school with self made 18 year old multi millionaires....


it happens..

feelzpwr91 11-22-2009 12:59 AM

i produce advertising music, radio broadcast, and local artist synthisation, landed a good job at the right time

Matt 11-22-2009 01:11 AM

Quote:

Originally Posted by Ajboricua (Post 291400)
How does an 18 yro manage that considering your credit doesn't get establish for another 2 yrs? I'm confused...

Possibilities:
1. Rich parent (Very likely)
2. saved all his childhood money for a 370z (I doubt it)
3. Robbed a bank (Huge possibility)
4. A drug dealer (Maybe but I doubt a drug dealer would roll a 370z. Ova here drug dealer roll with huge tires with big shiny rims)

I think that's a pretty unfair assumption.

radiZh 11-22-2009 03:46 AM

Dealers tend to be douchebags..

370Zsteve 11-22-2009 07:16 AM

Quote:

Originally Posted by antennahead (Post 290130)
You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE :tup:

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

+1 rep :tup:

370Zsteve 11-22-2009 07:19 AM

Quote:

Originally Posted by koeppelnissan (Post 290265)
8 years ago, i was shopping for cars and couldn't believe that most dealers knew nothing, and weren't nice, so I got into the business and have done quite well for myself. The biggest reason I do well is because so much of my competition just doesn't know how to treat customers.

Sorry it happened to you, but it will feel good when you find the right dealer. Calling Nissan or the GM won't get you any satisfaction, but might get that salesman/manager in trouble. Just get yourself the satisfaction of geeting a good deal at a good dealership!

True of any profession. If you want to make it in the 21st Century, it is ALL ABOUT CUSTOMER SERVICE.

I don't see that dealership winning any Nissan "Customer First" awards. :shakes head:

Matt 11-22-2009 07:44 AM

Quote:

Originally Posted by antennahead (Post 290130)
You sound intelligent and articulate, and also appear to be civil and level headed. I assume you have a decent job and can afford the Z or you would not have been there. If that is the case, I would have politely, in an intelligent and articulate manner, REAMED THEM A NEW A$$HOLE :tup:

Something like : "Sir let me explain something to you...... I am 25 years old and work for XXXXXXXXXXX. I am self suffcient, manage my money properly, and can easily afford this automobile. My beacon credit score is excellent. Now if you want to continue to insult me by assuming a 25 year old is incapable of having their act together, I CAN carry my business elsewhere, but I did want to by local and do my part to stimulate the economy in the community I live in...... your call, you wanna work with me here or do I need to go elsewhere?"

I hate it when people make sweeping generalizations about something, instead of looking at the case at hand. Everything about you from your post says you had your act together, it's a shame you were treated this way.

John

/applaud

The dealership treated me a little weird because of my age. When they found out my income, they tried to sell me the GTR. Things change once their stereotype gets blown to bits.

370Zsteve 11-22-2009 07:59 AM

Quote:

Originally Posted by Matt (Post 291472)
When they found out my income, they tried to sell me the GTR.

:bowrofl:

Matt 11-22-2009 08:01 AM

Quote:

Originally Posted by 370Zsteve (Post 291480)
:bowrofl:

That line pulled out sounds like bragging... didn't meant it that way. I guess I meant once they found out I wasn't working part time at Walmart, they tried to make all the money they could off of me. Until that point, I was "just some kid", most likely.

370Zsteve 11-22-2009 08:03 AM

Quote:

Originally Posted by Matt (Post 291481)
That line pulled out sounds like bragging... didn't meant it that way. I guess I meant once they found out I wasn't working part time at Walmart, they tried to make all the money they could off of me. Until that point, I was "just some kid", most likely.

Hell no, didn't take it as bragging at all. :tiphat:

antennahead 11-22-2009 12:42 PM

Quote:

Originally Posted by Matt (Post 291472)
/applaud

The dealership treated me a little weird because of my age. When they found out my income, they tried to sell me the GTR. Things change once their stereotype gets blown to bits.

A good salesman would not make sweeping generalizations about someone, like discounting you because of age. You are correct, it is about money at the end of the day, and once they realized you had enough, it became time for them to see how much of it they could separate you from :p Nothing wrong with that though, if the art of sales and negotiation is done respectfully. We all want value for our expenditures, whether it be product, service, or a combination of both. It had to be enjoyable though, to blow that stereotype out the window :tup:

nicknick 11-22-2009 07:03 PM

Quote:

Originally Posted by FricFrac (Post 288891)
.... because a "law student and a well to be surgeon as a possible sale" is not to be passed up!

+1

cpehaot 11-22-2009 07:16 PM

.
 
:icon18::icon18: Sorry to hear man. I am 26 Asian and I can pass for 16 when I shave :) which I do, but that never happened except in bars :) Just go somewhere else.

hence the term "used cars saleman"

avitech 11-22-2009 08:01 PM

Quote:

Originally Posted by LETSGOEERS06 (Post 288638)
So i goto this dealership in NJ West Winsor Nissan I drive up to the lot in my car (which is not bad at all) and go up to this white z I saw after a little bit someone came out the guy asked if I liked the car and told me if I wanted to he would get the keys I said sure he says you need to go do some paper work to get in the car we dont let people take test drives. I told him I just wanted to open the door and hood since it was a 09 used with 3,000 miles on it. He said I need to have a parent or some payment first. I am 25 years old Drive a 2006 Grand Cherokee Overland with no stickers, wheels, or anything that makes me look like a kid. The manager walks out and says I am going to start your paperwork and then we can look in the car. I told him that I wont sign anything and was about to leave when he said come back with a parent or some money and you can sit in it.

I dont know if the guy was having a bad day but I just thought that was wierd is that a new thing dealers are doing to sell cars...

O and i was dressed nice not like a bum looking to drive a cool car and leave...


I believe you were terribly mistreated. The thing I would do in this kind of situation is leave a bad review of that dealership in the BBB, city search, and Consumer Affairs websites. Let the world know how badly you were treated. That way less buyers will go to that bad dealership and they go out of business for treating their customers poorly and the problem then takes care of itself. Then when it is your chance to buy a 370Z, look up on the BBB website first to find out which ones in your area are the best and buy it from them. That is Capitalism. You are voting with your dollars.
:tup:

o0javi0o 11-22-2009 08:06 PM

Quote:

Originally Posted by Ajboricua (Post 291400)
How does an 18 yro manage that considering your credit doesn't get establish for another 2 yrs? I'm confused...

Possibilities:
1. Rich parent (Very likely)
2. saved all his childhood money for a 370z (I doubt it)
3. Robbed a bank (Huge possibility)
4. A drug dealer (Maybe but I doubt a drug dealer would roll a 370z. Ova here drug dealer roll with huge tires with big shiny rims)

Some of the worst assumptions ever, imo...

jmtt90 11-22-2009 08:26 PM

Lol. I had almost the exact opposite reaction to the dealerships i visited. I am 18 years old and I had to fend the salesmen off about me driving the car (already test drove the 370z 2 times as I shoped around dealerships). I chose the dealer that gave me the least amount of bs, they set me a very nice price with no haggling required.

Seed 11-22-2009 11:21 PM

Quote:

Originally Posted by Ajboricua (Post 291400)
How does an 18 yro manage that considering your credit doesn't get establish for another 2 yrs? I'm confused...

Possibilities:
1. Rich parent (Very likely)
2. saved all his childhood money for a 370z (I doubt it)
3. Robbed a bank (Huge possibility)
4. A drug dealer (Maybe but I doubt a drug dealer would roll a 370z. Ova here drug dealer roll with huge tires with big shiny rims)

Aren't you doing exactly what the sale reps were doing?

speed_BMW330i 11-22-2009 11:34 PM

A few thoughts.

First, the dealer was in the wrong when they wouldn't even allow the OP to take a look inside.

When I was window shopping for a 370Z at the Autobarn in Evanston, IL, they had a few Z's sitting around on the show-room floor and none of the salespeople had any qualms with me opening the door and sitting in a Z, even though they had the key sitting in the dashboard (Kinda odd that they would leave the key laying around like that).

Anyway, a salesperson walks over and asks me if I have any questions and I say that I'm only window shopping, but he still offers to give me a test drive anyway. It was late and I didn't what to waste their time or hear their sales pitch so I took a pass.

Same thing happened when I took a visit to Grossinger Autoplex in Lincon Park. I walked in and sat in a brand new Camaro SS and starting monkeying with the stereo, power-seats, sunroof, etc... (they also had the igninition key on the dash) and nobody said a word. I was in the car for a good 20 minutes and none of the salespeople said a peep.

I guess it all depends on the dealership.

Martin

davidyan 11-23-2009 01:08 AM

Quote:

Originally Posted by JungleB (Post 288914)
I think this might be a sales tactic. The sales person attempts to make a potential customer feel like they aren't good enough to buy a vehicle so they'll then want it more, because what we want most is what we can't have, or so they'll buy it just to prove the sales person wrong.

I agree with this comment. The salesperson is trying to put you in a situation where a defensive or insecure buyer might want to prove him wrong. While it was definitely rude of him, sometimes the best thing to do is to try to ignore it and let them continue their rambling but just don't listen or believe it. Its all dependent on their sales approach, some like to intimidate, others try to lie, etc. When I was buying the Z back in June, the sales manager was making up all kinds of figures, for ex. saying the invoice was only $500 below the MSRP. Instead of calling him on the lie or yelling at him, I just pretended I didn't hear him and kept pushing him harder. At the end of the day, if your price is reasonable, they usually won't turn down the deal.

SpawnAeroJohn 11-23-2009 01:20 AM

I walked into a lambo dealer in oak brook and got kicked out...

davidyan 11-23-2009 01:30 AM

Quote:

Originally Posted by SpawnAeroJohn (Post 292379)
I walked into a lambo dealer in oak brook and got kicked out...

what was the scenario?

polarity 11-23-2009 10:57 AM

I've had this type of thing happen a few times in the past. I've been working since I was 13 (26 now) and have always been buying things a little "before my time" I guess you would say.

Thankfully I didn't have this experience when I went to purchase my 370z. I walked into the showroom (where they had 1 370, none outsite) a salesman walked up to me and asked if I liked the car. I looked around and asked how we get this car outside, he asked if I was talking about a test drive, I said no, I want to buy it. Between the sales rep and the manager they were practically begging me to drive the car, I just politely asked them to get it outside and shine it up before we were done with my paperwork.

I also think the people at the dealership I went to are pretty friendly. I've been back there several times for service or just to check out what else they have and the salesman have treated me nicely every time.

-William

ho6950 11-23-2009 11:20 AM

Quote:

Originally Posted by SpawnAeroJohn (Post 292379)
I walked into a lambo dealer in oak brook and got kicked out...

:roflpuke2: that comment and your avi made my day

koeppelnissan 11-23-2009 11:32 AM

Quote:

Originally Posted by SpawnAeroJohn (Post 292379)
I walked into a lambo dealer in oak brook and got kicked out...

I had the exact opposite experience in a Ferrari dealer at 18 years old. The guy offered for me to sit in the car, and I laughed and told him I was 20 years away from ever having a shot of buying one. He said that wasn't a problem, they were there for people to dream and he'd see me when/ if I was ever ready, but wanted me to sit in the cars. it felt great and I try to show the same respect to people that come into my showroom. We don't even come close to selling a car to everyone who comes in, 30% at best, so whats the difference.

PS The Ferrari guy didn't offer me a test drive- :mad:

vash_241987 11-23-2009 05:46 PM

Quote:

Originally Posted by polarity (Post 292667)
I've had this type of thing happen a few times in the past. I've been working since I was 13 (26 now) and have always been buying things a little "before my time" I guess you would say.

Thankfully I didn't have this experience when I went to purchase my 370z. I walked into the showroom (where they had 1 370, none outsite) a salesman walked up to me and asked if I liked the car. I looked around and asked how we get this car outside, he asked if I was talking about a test drive, I said no, I want to buy it. Between the sales rep and the manager they were practically begging me to drive the car, I just politely asked them to get it outside and shine it up before we were done with my paperwork.

I also think the people at the dealership I went to are pretty friendly. I've been back there several times for service or just to check out what else they have and the salesman have treated me nicely every time.

-William

nice...I think it's funny that they wanted you to drive it even though you were going to buy, total opposite of what I went through, sign paper work to say I wantto buy THEN drive it. I'm def. not going back to that dealer, now that I recall him saying "when your ready to buy in jan, then we can talk about test driving" hmm.....maybe he though pinoys can't afford anything since he saw my pinoy shirt I was wearing....lol oh well time to move on

Quote:

Originally Posted by koeppelnissan (Post 292705)
I had the exact opposite experience in a Ferrari dealer at 18 years old. The guy offered for me to sit in the car, and I laughed and told him I was 20 years away from ever having a shot of buying one. He said that wasn't a problem, they were there for people to dream and he'd see me when/ if I was ever ready, but wanted me to sit in the cars. it felt great and I try to show the same respect to people that come into my showroom. We don't even come close to selling a car to everyone who comes in, 30% at best, so whats the difference.

PS The Ferrari guy didn't offer me a test drive- :mad:

When I was with some friends who dropped of their volvo at the dealership for the reg. maintenance we walked to the porsche dealership (the volvo, porsche , and jaguar dealer had connecting showrooms) and a older sale rep. asked we we had any questions. We said no, just browsing, so he told us if he had questions let him know and said to relax a little in the cars :D jumped in a vert and when through the gears...was fun.

j.arnaldo 11-25-2009 01:34 PM

nogoodname's piece of advice sounds cool to me! Do it!

dudafunk 11-25-2009 03:50 PM

Quote:

Originally Posted by Matt (Post 291472)
/applaud

The dealership treated me a little weird because of my age. When they found out my income, they tried to sell me the GTR. Things change once their stereotype gets blown to bits.

Same (well not the GTR part but treating me weird). 24 here, and when I filled in the guest form I gave away my SSN and put in my correct annual income. 2 mins later I go back to pee and overhear Greg (manager at Smithtown Nissan, Long Island NY) tell the sales guy "he gotta be kidding by writing he makes this much".

Incidentally, this dealership has a lawsuit on them now from 2 days ago (fish around for my post titled Smithtown NY Nissan lawsuit or something put up 2 days back). Filthy people, filthy treatment. I went there 3 times, the third time with my girlfriend and the guy just wouldn't talk respectfully. Some 24 yr old brown people have good careers you know. Specially the nerdy ones lol.

dudafunk 11-25-2009 03:52 PM

I'd like to add though, my 4th visit I met their guy Dustin Callendar (African American, and known to be the Z guy at that dealership - everyone kept telling me about him but he was never around during my first 3 visits). And he is very straightforward and smart to deal with. But that doesn't change whats going on with their lawsuit though.


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