HELP!Fly1 Motorsports cheated their customer.

lionellocke

Thanks. But I have to tell you or fly1 members here.
I am not in US right now, and I didn't file any chargeback.
So they should give me the refund.

DEpointfive0

Great, your previous post indicated that you would. Did you place your order and pay through PayPal?

Let's see what happens with a few days.

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lionellocke

No, I paid thru my bank. Sorry about the confusion in the previous post. And I think I have found the reason why Lohit didnt reply my emails. He may think I have already filed a chargeback with my bank. If it's possible, could you inform him that I didnt do chargeback, since he might be confused about the situations. Thx.

chrismau808

If you file a chargeback you will get all your money back. Why lose the 50% to restock something that wasn't made or shipped? If he told you 4 weeks and 16 weeks go by that's not your fault, why lose that money. OP...file a chargeback get 100% of your money back and be done with it or you'll need to make another thread about how you cheated yourself.

cooltoy

You hit it right on the nose.

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birdman71

Yeup.



Yeah every vendor says that it will be about 4 weeks time until they are shipped. Since the process is not that simple you have to break it down.

- After order is received it is placed into the system in order to be produced at the production facilities
- Business works on orders, requests, claims etc. in date order in which they were received. If it has been busy with orders you will be a bit further back on that list.
- Once your part is produced it is packaged and pretty much sits there until they finish the batch of orders to be able to ship a bunch of orders at once. It saves on shipping costs not only for the vendor but on the buyers part as well if you pay shipping costs with a vendor.
- Once the Vendor has received the parts and made sure that there are no obvious defects like cracks, breaks etc, they start shipping out orders to buyers in date order in which they were received.
- At that point you get your product

Don't know how many people know that these products do not grow on trees and takes time to produce the products of orders ahead of you.


To give a bit of perspective on what lead time looks like during Black Friday and Cyber Monday sales (one of the most busy times for Vendors)...

The OP ordered his FRP RS1 fenders on 12/28/15.
Checked up on them 2/19/16
That is just under two months, looking at 5 weeks. I know the OP had tried to cancel the order due to complications with not being in the US at that time, but to use the time frame given and the implication that OP finishes the order to term until products arrive.

I ordered my Carbon Fiber RS1 fenders and Carbon Fiber SS hood with Carbon Fiber splitters on 12/1/15 (Cyber Monday)
I didn't follow up with Lohit until mid-February (roughly 8 weeks) and at that point was just really seeing if they hit production yet because even though vendors say 4 weeks, I know better.

My Fenders got to the Fly1 facility on 2/4/16, but was still waiting on my Carbon Fiber hood due to a longer production time. The Hood was received in the Fly1 Facility on 3/14/16. I received both pieces dropped off at my Shop on 3/16/16

Fenders Total Lead Time: 8 Weeks 4 days
Hood Total Lead Time: 14 weeks 0 days

Total Amount of time until Parts were in my hands: 14 weeks 2 days


I understand that people would like Vendors to have these parts in stock and I would love that too, but the fact that these parts take time to produce, time to be shipped to Fly1 and to the buyer plus on top of it while waiting for the current parts orders you keep receiving more and more orders.
IT CAN TAKE A WHILE TO RECIEVE YOUR PARTS! BE PATIENT!

As you can see due to the numbers shown above, My order is living proof that this stuff takes time to be completed. I ordered my parts at like 7pm PST on Cyber Monday from Lohit and I was stuck at the asss end of the entire Black Friday and Cyber Monday Sales.
The Hood and the Fenders that I recently installed within the last two weeks are both immaculate in filament of the carbon fiber and fitment. Very pleased with my order and will make more.

I am one of the people that DE referred to as he "has sent over to Lohit" and to this day I have not been disappointed yet.

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cooltoy

If it wasn't for vendors developing new products for us to mod with, we'd all be doing Home Depot mods.

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lionellocke

I totally agree with your opinion. But I never complain about the long lead time or the restocking fee. The problem is that Lohit agreed to refund me within a week 2 month ago, but he never did that. I dont know why those refund cannot arrive my Paypal until now.

Isamu

honestly, if the lead time is known to be 3 months, the vendor should say 3 months. It's not a common or good business model to say, oh, it will be done in 2-4 weeks, and then 3 months goes by an you finally receive your product. It's lying to the customer. that's all

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Project: SuperNova Owner/Operator and Lead designer @BlackGuard Aeroworks

YzGyz

That is where the problem lies. Fly1 told the man it will take 4 weeks.. it's been a lot longer. Hell, he has waited 2x the supposed production like for a refund of 50% the cost of the product. That's bs. If you give a lead time, stick with it. Sure things happen and thing get delayed. You know what a smart person would do? Add a week or two to the production time to give you wiggle room.

IMO, this is a GTM move.. say one thing and didn't follow through. I'm not saying he is taking $$ w/o intention of giving any product like GTM. He has not gone that far. But imo it's damn close. At least GTM is in the same country where most of his customers are at. He might get a knock lock vs Fly1 is way far away.

That all I have to say. Fly 1 is off my buying list.
GL OP

YzGyz

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Akurei

I bought an FRP duck bill from them and it shipped out pretty quickly. There was an issue with the fitment as well and I made a fuss about it. However, Lohit kept his cool and handled everything professionally. He definitely ain't no crook from what I've seen

axmea?

OP. Like DE I don't have any Fly1 parts on my car. I came close but went in a different direction/look. Many feel that the restocking fee is absurd. That's the reality when ordering made to order kits. That's a consequence for changing your mind. You were better off buying it out and then sell it at a discount. Many would have bought it. Fly1 took the high road by not engaging in this thread and working with the admin.

I have non-forum member neighbor who owns a Z and wants to pick up Fly1's vented fenders. I'd gladly recommend him to Lohit but warn him about changing his mind and explain what comes to play when parts are made to order.

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JARblue

You're just too damn reasonable

The biggest problem with airing this stuff on the forum is you never have all of the information. But if Lohit agreed to refund 50% of the guy's money, why hasn't OP gotten his money yet?

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cooltoy

I think, it is because Fly1 is/was under the impression that the OP applied for a charge back. In Fly1's mind, if they give the OP half of the money, they would also have to give 100% of it to the Credit Company, thus giving the OP 150%.

Now, OP is saying that he did not apply for a charge back which Fly1 was not aware of at the time the thread started. So hopefully they are aware of that now and things will get resolved.

Lack of communication is always the main cause of most disputes.

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DEpointfive0

JAR, this^

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