It's been 4 months for him, it doesn't matter if you have a personal life. If you can't keep up with your own back orders you shouldn't have started a business in the first place
And 50% restocking fee for something he never even received is ridiculous.

This is why I order absolutely everything online with my American Express card. They would have chargebacked the full amount immediately.

Buy with confidence.

4 months wait for a product that was in stock is BS.. Sure he has a life but 4 months.

I will never buy anything from places that do this try of business. If you don't have it or have problems then tell you customer. Don't lie, drag it out, or ignore the costumer. Fast Intention for instance have a freeking long wait time for there CBX. See people complaining about them? Not really, people actually have a super long thread just so they can look at other people's FI CBX while they wait for there's to be shipped.

The difference?
-1, Great CS where they pick up the phone, update people, check the forum for questions and answers.
-2, they are upfront with the wait. They tell people it take X amount of time before things are ready to ship.
-3, they only take a small down payment on initial purchase then collect the rest before ready to ship. This in turn let people keep most of there $$ till the product is ready/in stock. This keeps both parties accountable for the work/payment. If the buyer backs out, they keep the down. If manufacture backs out, customer is only short a for $.

FI, I will buy from anyday! Fly 1 and all those shady ones? Naw, I'll pass. I rather not deal with the headache and stuff. Sure they make nice things but way they do business sure isn't nice.

YzGyz

Exactly, perfectly said! Because if they only took a small deposit and didn't get the rest before shipping they'd have parts done real quick, like maybe couple weeks quick. But they are just fine doing business the way they do because they already have your money, and that they've convinced customers its the norm to wait months since it would take months to order it from overseas or whatever the reason they'd like us to believe. And after a couple months of already waiting most people feel like they should suck it up, they've been waiting this long already and it's a hassle to dispute the transaction. It's a circle of bs that these companies knowingly and willing play cause they are already paid.

Vendors should have to post realistic wait times on there classified thread, because if they post will be ready in 2 weeks someone will call out their bs, and if their realistic wait time is 1, 2, 4 months that would give the customer a real decision on if that part and that amount of money is worth the wait. Also i'm all about supporting forum vendors but where is our support from them? Where's the incentive to support them? Alot of the vendors i've done business with from this forum support us as customers, for instance kamispeed, above and beyond with customer service, to me there's an incentive from ordering from them. But with these custom body kit US companies, there's nothing, vendor on this forum with no discount to customers from this forum, no realistic etas, parts not in stock, shady customer service. **** since they all do business this way even if the incentive is realistic etas on parts and fast email responses or updates that would be a great incentive. Or maybe only take deposit from the forum members on their parts. Ok wait, actually here's the best idea yet, make and ship our **** and don't take our money if you can't make or ship our ****.

Also yes, these vendors have a personal life, i respect that, but the moment they accept a big chunk of cash from me i'm part of their personal life because they became a part of mine, especially if they've had it for months. Buying something from them and with them holding hundreds or thousands of $ of my money isn't a 9-5 mon-fri type of situation. It only takes a minute to write an honest email, and if they truly get hundreds of emails a day i suggest they respond to the guys that are upset first. Those emails are easy to find the subject usually says something like....hey, wheres my ****!?or my money!?

That's what I like to see. A person stepping up to the plate. So what would you like to help out with - the ailing mother or the new born child?

Well i'm pretty sure that the money they have taken is helping with each or both. You!?

I am not as good of a person as you are, to offer my help like that.

Yeah i get that. Maybe one day your ailing mother and newborn kids will be proud of you....maybe.

😂😂 damn typo...:icon17:

I know it's only been a few days OP, but have you heard anything back yet from Fly1?

It seems like that Lohit has talked with the forum admin. But I didnt hear anything back from Fly1 personally.

:(:(

Here's to hoping your here something soon.

^^^This is a fact

Hate to say this but this was a big mistake on your end (zfyter), you should never paint anything before testing especially aero. Not trying to be mean or anything but just to give others heads up.
Nonetheless, good luck to OP.

dudes a thief.. on so many levels

It's frustrating to have to think real hard about changing the direction of my ride because of stuff like this. It's taking a chance that shouldn't be that at all. Either it goes really well/normal and I actually get my stuff quickly or its really horrible and it takes forever if at all. With about 3k worth of stuff I've had planned to buy, after my experience where I did file a claim after 3 days (I panicked but it seems justifiably so at this point) I got my money back. It's just too much money for me to gamble with.

:iagree:

I would've if I had the car at the time but I didnt

I wouldn't be worried about ordering from Fly1, this is maybe the couple-th transaction and it usually gets resolved with Fly1, AeroJacket is very hard to get ahold of though.

There's a side issue, OP, you filed for a chargeback. There's no reason Fly1 would come and help now...
That's kinda my issue with listening to the forum at times... If you want proactive, bashing isn't the way to get it.

Fine the thread was made, NO PROBLEM, I'll side with you. But Fly1 was looking at the thread at one point, they reached out to an admin, but you also filed for the chargeback, which is your prerogative, but now you have to deal with the consequences...

I've had a chargeback filed against me, the guy kept texting the wrong number. When the guy DID get ahold of me, I told him to take a hike. eBay transaction... PayPal got involved, the listing clearly said I was out of town for a week. Guy just was an *******...


That said, I think your issue is resolved, you filed a chargeback.

As for everyone else, I think there are times we should think like the business owner, not just sharpening the pitchforks, lol. Restocking fee sucks, but a) we don't know how far along the process was to making the fenders, and b) THE BUYER AGREED TO IT, I think we all keep missing that tidbit.


And pretty much everyone knows the lead time of Fly1, and man I hope everyone knows to increase that lead time by a few weeks...

Just so everyone knows, this was not paid for by Fly1, I have 0 parts of theirs on my car, I don't really need anything else on my car, but I have sent... 10s of people to Fly1 for parts without any issues, aside from lead time for a wing being 2 weeks off.



EDIT:
For anyone else who wants their parts, feel free to shoot me a PM, I'll go buy your parts and ship them. Bet your áss I'll have a 50% non refundable deposit though, lol

And I'll say lead time is 3 months for everything to be safe ;-)

Thanks. But I have to tell you or fly1 members here.
I am not in US right now, and I didn't file any chargeback.
So they should give me the refund.

Great, your previous post indicated that you would. Did you place your order and pay through PayPal?

Let's see what happens with a few days.

No, I paid thru my bank. Sorry about the confusion in the previous post. And I think I have found the reason why Lohit didnt reply my emails. He may think I have already filed a chargeback with my bank. If it's possible, could you inform him that I didnt do chargeback, since he might be confused about the situations. Thx.

If you file a chargeback you will get all your money back. Why lose the 50% to restock something that wasn't made or shipped? If he told you 4 weeks and 16 weeks go by that's not your fault, why lose that money. OP...file a chargeback get 100% of your money back and be done with it or you'll need to make another thread about how you cheated yourself.

You hit it right on the nose.

http://www.saycampuslife.com/wp-cont.../03/target.jpg

Yeup. :iagree:



Yeah every vendor says that it will be about 4 weeks time until they are shipped. Since the process is not that simple you have to break it down.

- After order is received it is placed into the system in order to be produced at the production facilities
- Business works on orders, requests, claims etc. in date order in which they were received. If it has been busy with orders you will be a bit further back on that list.
- Once your part is produced it is packaged and pretty much sits there until they finish the batch of orders to be able to ship a bunch of orders at once. It saves on shipping costs not only for the vendor but on the buyers part as well if you pay shipping costs with a vendor.
- Once the Vendor has received the parts and made sure that there are no obvious defects like cracks, breaks etc, they start shipping out orders to buyers in date order in which they were received.
- At that point you get your product

Don't know how many people know that these products do not grow on trees and takes time to produce the products of orders ahead of you.


To give a bit of perspective on what lead time looks like during Black Friday and Cyber Monday sales (one of the most busy times for Vendors)...

The OP ordered his FRP RS1 fenders on 12/28/15.
Checked up on them 2/19/16
That is just under two months, looking at 5 weeks. I know the OP had tried to cancel the order due to complications with not being in the US at that time, but to use the time frame given and the implication that OP finishes the order to term until products arrive.

I ordered my Carbon Fiber RS1 fenders and Carbon Fiber SS hood with Carbon Fiber splitters on 12/1/15 (Cyber Monday)
I didn't follow up with Lohit until mid-February (roughly 8 weeks) and at that point was just really seeing if they hit production yet because even though vendors say 4 weeks, I know better.

My Fenders got to the Fly1 facility on 2/4/16, but was still waiting on my Carbon Fiber hood due to a longer production time. The Hood was received in the Fly1 Facility on 3/14/16. I received both pieces dropped off at my Shop on 3/16/16

Fenders Total Lead Time: 8 Weeks 4 days
Hood Total Lead Time: 14 weeks 0 days

Total Amount of time until Parts were in my hands: 14 weeks 2 days


I understand that people would like Vendors to have these parts in stock and I would love that too, but the fact that these parts take time to produce, time to be shipped to Fly1 and to the buyer plus on top of it while waiting for the current parts orders you keep receiving more and more orders.
IT CAN TAKE A WHILE TO RECIEVE YOUR PARTS! BE PATIENT!

As you can see due to the numbers shown above, My order is living proof that this stuff takes time to be completed. I ordered my parts at like 7pm PST on Cyber Monday from Lohit and I was stuck at the asss end of the entire Black Friday and Cyber Monday Sales.
The Hood and the Fenders that I recently installed within the last two weeks are both immaculate in filament of the carbon fiber and fitment. Very pleased with my order and will make more.

I am one of the people that DE referred to as he "has sent over to Lohit" and to this day I have not been disappointed yet.

:twocents:

If it wasn't for vendors developing new products for us to mod with, we'd all be doing Home Depot mods.

I totally agree with your opinion. But I never complain about the long lead time or the restocking fee. The problem is that Lohit agreed to refund me within a week 2 month ago, but he never did that. I dont know why those refund cannot arrive my Paypal until now.

honestly, if the lead time is known to be 3 months, the vendor should say 3 months. It's not a common or good business model to say, oh, it will be done in 2-4 weeks, and then 3 months goes by an you finally receive your product. It's lying to the customer. that's all

That is where the problem lies. Fly1 told the man it will take 4 weeks.. it's been a lot longer. Hell, he has waited 2x the supposed production like for a refund of 50% the cost of the product. That's bs. If you give a lead time, stick with it. Sure things happen and thing get delayed. You know what a smart person would do? Add a week or two to the production time to give you wiggle room.

IMO, this is a GTM move.. say one thing and didn't follow through. I'm not saying he is taking $$ w/o intention of giving any product like GTM. He has not gone that far. But imo it's damn close. At least GTM is in the same country where most of his customers are at. He might get a knock lock vs Fly1 is way far away.

That all I have to say. Fly 1 is off my buying list.
GL OP

YzGyz

I bought an FRP duck bill from them and it shipped out pretty quickly. There was an issue with the fitment as well and I made a fuss about it. However, Lohit kept his cool and handled everything professionally. He definitely ain't no crook from what I've seen

OP. Like DE I don't have any Fly1 parts on my car. I came close but went in a different direction/look. Many feel that the restocking fee is absurd. That's the reality when ordering made to order kits. That's a consequence for changing your mind. You were better off buying it out and then sell it at a discount. Many would have bought it. Fly1 took the high road by not engaging in this thread and working with the admin.

I have non-forum member neighbor who owns a Z and wants to pick up Fly1's vented fenders. I'd gladly recommend him to Lohit but warn him about changing his mind and explain what comes to play when parts are made to order.

You're just too damn reasonable :shakes head:

The biggest problem with airing this stuff on the forum is you never have all of the information. But if Lohit agreed to refund 50% of the guy's money, why hasn't OP gotten his money yet?

I think, it is because Fly1 is/was under the impression that the OP applied for a charge back. In Fly1's mind, if they give the OP half of the money, they would also have to give 100% of it to the Credit Company, thus giving the OP 150%.

Now, OP is saying that he did not apply for a charge back which Fly1 was not aware of at the time the thread started. So hopefully they are aware of that now and things will get resolved.

Lack of communication is always the main cause of most disputes.

JAR, this^

I agree wholeheartedly. But from my reading of the thread, it seems like Fly1 agreed to refund 50% before this thread even started. So I figured Fly1 got the idea that OP was going to do a chargeback because of this thread. Since the OP started the thread because he had not received his 50% refund despite an agreement with Fly1, I still have to question why the OP did not get his refund before starting this thread.

That's probably still not all of the information. Hope everyone gets what they want in the end :tiphat:

it's up to the vendor to say how long something will take. if i'm told 4 weeks, then i expect that in 4 weeks. it's not up to me to think and have to add time for the vendor who i'm giving my money to.

i work in the workmens comp field and we have vendors that supply durable medical equipment to claimants. if our vendor says that the claimant will have the supplies in 1 week, guess what the claimant better have it in 1 week. otherwise we will not be paying a dime for the supplies.

the vendor has been long enough in business to know how long something will take for them to receive and ship out the buyer(s) by now. to say you'll get something in 4 weeks and then wait 4 months for it, that is just absurd.

No argument there.

You catch the problem. They didnt reply me or refund me before I opened this thread. He agreed to refund more than one month earlier than I opened this thread, but I didnt get anything until now. And this is the real problem I am talking about.

let's keep it real. if they gave a #@$% they would respond to this thread or to the OP. sounds like another vendor to scratch off the list, unfortunately.