Vendors burning forum members.

[birdman71]

Originally Posted by chrismau808

I don't know how to quote multiple post, but by your explanation to me, amazon would be a vendor. But I understand what you are saying, i just disagree...somewhat. To me vendor and company is same same...but different lol. I'm sure if you asked the owner of one of these 5-10 man crew what he does, he will more then likely say something like...i have/run my own company, and not like...i am a vendor. So to me they are same same. But I do understand the point you were making and the difference between them.

Also, I'm only speaking about the experiences with some companies that i've dealt with, couple bad apples, most have been great. And I guess i'm referring to the companies that make their ****(or say they do) and not the ones that sell another companies products.

But again to me its understandable if parts are coming overseas...to a point. But with the US based companies, like 1 for me is Aerojacket, they only make what like 6-10 products? And it seems like i'm the last guy from this forum to order from them, they can't be too busy to make my part or to even respond, why should it be acceptable to wait months for a product they told me would be done real quick if i ordered frp. So imo why are the US based companies that make their own parts not making/stocking the parts they sell, it shouldn't be made to order every time, they are not a restaurant. I mean hell some of them are releasing new products available for order when there are people still waiting on old product that's been paid for. To me that's shady. Take orders for **** when you are several months behind on orders you already have. Make my ****.

I just noticed this subject makes me say **** a lot. By **** I mean parts, and by parts I mean something you won't receive for several months after you order. Again i'm only speaking about the couple rotten apples i'm dealing with and not all the other companies that I haven't dealt with.

Now I need to go and try to decide if i want to wait for a carbon Fujimura or Ings front lip, cause i'm sure no one has them in stock. Guess ill check the vendor classifieds.

Now that you mention it Amazon would be a vendor but has a company size staff if we are to keep to the differentiation between vendor and company.
I agree with having the vendors have the parts in stock, but sadly just doesn't work that way with the amount of orders they receive. Doesn't change the production time of the part either

I don't know if you have seen this, but if Aerojacket isn't on you list of bad apples... ADD IT

Aerojacket told me that my CF type 3 duckbill I purchased from them would be done and delivered to me personally (he used to have his shop about 5 mins away from where I live) and it would be about 2-3 weeks. Waiting 2 and a half months for that piece. It was ordered in the summer last year about June-ish time. So major sale pile ups were not an issue. Aerojacket is known for this type of business now.

major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

That is why I go with Fly 1 Motorsports. Even though, between my CF RS1 Fenders and CF SS hood, I waited roughly 4 months, due to big order buildups from Black Friday and Cyber Monday discounts in late 2015, Lohit was still great with responding. Even if there wasn't a change in progress, he would still let me know that he checked up on it, but there just wasn't a change in status of the order yet. You seldom hear any bad reviews about Fly 1 Motorsports in their customer service. A few times there have been people on this forum that have had a damaged product through shipping from Fly 1 and the buyer, but Lohit is most helpful when it comes down to options and how to go about the defect.

Fujimura and INGs are both very good companies, Make sure to look at the differences between a replica and authentic if you are looking into that part of the product, usually you can tell by Vendor. For example Bulletproof Automotive uses (for the majority) Authentic parts. I had a replica INGs front lip on my Z for a while, but due to no road in Socal being lowered car friendly I decided to remove it until I got my new front bumper.

[mishuko]

Originally Posted by kenchan

yah, most speed shops do not have live inventory info online.. and some of their live inventory info is based on the manufacture's inventory info located at another location which can really throw off ur arrival time.

another reason why i try to find the same item on amazon and ebay stores first even if it costs a little more.

I can say that based on my experience with a good shop (I won't name it in this bad thread) they actually contacted me the next day advising that both parts are on back order.

accommodated and even delivered the one part mid-winter when it did become available in person.

I like to think the pay for what you get type cliché

[Pearl zed]

It would be great to have some sort of sticky about our buying experiences.. rjm clutch pedal and z1 have been great. Good communication from them for me. Others not so much ..

[Pearl zed]

And RJM is a one man show so no excuses because it a small outfit..He is attentive and honest.

[chrismau808]

Yeah I happen to come across the aerojacket thread after I had ordered my duckbill. Yesterday I threatened to report them and they finally responded saying that they would forward me the tracking info today but have yet to see anything. To be honest, i'm super patient, but when there is absolutely no communication or even slow communication that's when I feel like something is up and most of my patience goes out the door.

Hopefully aerojacket will come through soon, with all this happening I feel almost like exterior is staying stock. But then I think if the duckbill comes in my car will look silly with just a duckbill and fuji diffuser. Well we will see. But its good when threads like this exist.

[birdman71]

Originally Posted by chrismau808

Yeah I happen to come across the aerojacket thread after I had ordered my duckbill. Yesterday I threatened to report them and they finally responded saying that they would forward me the tracking info today but have yet to see anything. To be honest, i'm super patient, but when there is absolutely no communication or even slow communication that's when I feel like something is up and most of my patience goes out the door.

Hopefully aerojacket will come through soon, with all this happening I feel almost like exterior is staying stock. But then I think if the duckbill comes in my car will look silly with just a duckbill and fuji diffuser. Well we will see. But its good when threads like this exist.

Fingers crossed for you too! I wouldn't keep my hopes up on him getting you the tracking information today. Unless the batch literally was finished and shipping was paid for within the last 8-10 hours. If you get it by the week's end I would call yourself lucky. I would aim myself more towards Friday of this upcoming week as a deadline.
I would also not message him again until next Friday or until he sends the tracking info. If you haven't heard from him in another week than possibly look into a claim with paypal to get their arses moving again. At this point you can choose to message him again or not. If you do, do not say anything about the paypal claim otherwise he will be looking for the call. I'm sure he has it registered in his phone by now. If you decide not to message him, better off because once the claim is filed with paypal then paypal attempts calls and if he doesn't answer in a certain amount of time the claim is automatically closed with Aerojacket as the negligent party and you would be refunded.

[birdman71]

Originally Posted by chrismau808

Hopefully aerojacket will come through soon, with all this happening I feel almost like exterior is staying stock. But then I think if the duckbill comes in my car will look silly with just a duckbill and fuji diffuser. Well we will see. But its good when threads like this exist.

Also when you get your duckbill spoiler it won't end there... TRUST ME..... lol especially if you ordered Carbon Fiber. Once the Carbon Fiber bug bites it doesn't let go very easily. I carbon fibered a lot of my interior, have the AJ type 3 carbon fiber spoiler, and just about to finish the installation of my RS1 carbon fiber fenders and carbon fiber ss hood. going back to my shop after work to put the carbon fiber hood vent splitters and mesh onto the hood. Then it'll be done... for now...
You know it's bad though when you haven't finished installing your currently purchased parts and are already looking at what you want to buy next.. haha

[chrismau808]

Originally Posted by birdman71

Fingers crossed for you too! I wouldn't keep my hopes up on him getting you the tracking information today. Unless the batch literally was finished and shipping was paid for within the last 8-10 hours. If you get it by the week's end I would call yourself lucky. I would aim myself more towards Friday of this upcoming week as a deadline.
I would also not message him again until next Friday or until he sends the tracking info. If you haven't heard from him in another week than possibly look into a claim with paypal to get their arses moving again. At this point you can choose to message him again or not. If you do, do not say anything about the paypal claim otherwise he will be looking for the call. I'm sure he has it registered in his phone by now. If you decide not to message him, better off because once the claim is filed with paypal then paypal attempts calls and if he doesn't answer in a certain amount of time the claim is automatically closed with Aerojacket as the negligent party and you would be refunded.

Lol you were right, no tracking sent. what a piece of **** aerojacket is! The bad thing is if I would have known it was going to take this long i would have ordered the carbon duckbill, but he told me if I ordered the frp duckbill it would be done in a week, so i went that route. I paid directly with my card so i'll just need to contact my bank. But for me it won't stop there, I don't take **** like this lightly, I will do everything I can to screw with him until I get bored or he faces some sort consequence.

To be honest i'd rather my money back anyways so I can order a carbon spoiler of some sort. I really want a duckbill but not willing to wait another 2 months+. It's too bad that aerojacket is a **** up, especially since their price point was fair, hell even their shipping rates were realistic, not paying $150 to ship a spoiler, i don't mind paying extra for the spoiler itself if the service is better and I would receive it faster, but ridiculous to overcharge for shipping.

The carbon bug bit me a long time ago, with my G35, and its come back for sure. Just need to decide who gets my money. I used rhdjapan before without problems and might do the same again for the Z parts. If it takes too long then at least I can say, well its coming from Japan. Or...


And put it on Harry's tab.

[acelesson]

only one ive ever had an issue with was Evo-R

I ordered CF b pillars, 8 days later no shipping information yet. I contact EVO-R, 2 days later states they are out of stock (site said they were in stock). I said no problem, cover the shipping for the bad information on the site, no response for 3 days. Finally made a claim for a refund on paypal to have on the record. Refund was made.

Never do any business with that guy again. In fact, I just ordered a Fujimura rear diffuser from Japan Parts. Evo-R had an opportunity to make a lot of money with me and completely dropped the ball. Ill do my business elsewhere

[falconfixer]

Originally Posted by kenchan

yah, most speed shops do not have live inventory info online.. and some of their live inventory info is based on the manufacture's inventory info located at another location which can really throw off ur arrival time.

another reason why i try to find the same item on amazon and ebay stores first even if it costs a little more.

Or Walmart

[Jayhovah]

I will catch some flack for this I am sure.. but it also goes the other way.
Gamma is not allowed on the forum because of the sins of GTM (and because they had Sam on staff for a while)... and I have not heard of them hosing anyone. I had a fine experience with them, and they shipped my TT kit shortly after I paid for it (honored my GTM groupbuy deposit too). I don't know what the right answer is here, but I hope the mods get together and try to figure out a better way of handling vendors for this community.

[Drakonis GTR]

It is kind of interesting that Fly1 was mentioned in this discussion for good customer service when another thread is talking about the same subject:

HELP!Fly1 Motorsports cheated their customer.

[birdman71]

Originally Posted by chrismau808

Lol you were right, no tracking sent. what a piece of **** aerojacket is! The bad thing is if I would have known it was going to take this long i would have ordered the carbon duckbill, but he told me if I ordered the frp duckbill it would be done in a week, so i went that route. I paid directly with my card so i'll just need to contact my bank. But for me it won't stop there, I don't take **** like this lightly, I will do everything I can to screw with him until I get bored or he faces some sort consequence.

To be honest i'd rather my money back anyways so I can order a carbon spoiler of some sort. I really want a duckbill but not willing to wait another 2 months+. It's too bad that aerojacket is a **** up, especially since their price point was fair, hell even their shipping rates were realistic, not paying $150 to ship a spoiler, i don't mind paying extra for the spoiler itself if the service is better and I would receive it faster, but ridiculous to overcharge for shipping.

The carbon bug bit me a long time ago, with my G35, and its come back for sure. Just need to decide who gets my money. I used rhdjapan before without problems and might do the same again for the Z parts. If it takes too long then at least I can say, well its coming from Japan. Or...


And put it on Harry's tab.

Yeah get refunded and then chose a different company. Told you it would happen. My car shop I use, the owner is also friends with Rick and has Aerojacket parts ordered sometimes. The thing is my friend, the owner, says that the part has to come in, be installed and customer is satisfied before he gets paid. That way there are no complications with returns, refunds, or parts not being delivered.
Odd part was last week when I was at my car shop, the owner who is my friend was telling me that Rick from Aerojacket stopped by and was checking out my Z with the newly installed hood and fenders. I told my friend that he was probably envious cause the fitment and filament is pretty much 10/10 on my Fly1 Carbon Fiber product and my Spoiler from Aerojacket was at most an 8.5/10 when it was first installed. Fitment was off and the edges are raised off the hatch. I can probably fit a quarter in the gap. Clearcoat had some marks and what looked light small bubbles. Only things like these are noticeable when you are perfectionist with it all.

I used to know where Aerojacket's shop was where I live. Before they moved I was literally a 5 minute drive from their shop. Since they moved, no clue where to, plus I would hope that Rick would realize instead of going to my car shop to he should try and get people their orders. Since he is there every once and a while I figure I will run into him eventually. I bring it up to him every time to get people from the 370z forum their orders if they are still waiting.


Rhdjapan is reputable, but takes forever coming through shipping and customs. I have still ordered from them and will continue.

Fly1 Motorsports is where I'll be getting most body kit pieces/ bigger carbon fiber parts. Local and easier that way. Plus lohit is always helpful. As for the current thread on Fly 1 Motorsports, it seems to be an isolated incident at this point. It is nothing like the Aerojacket scandal that has been going on that has affected hundreds of people just of this forum. I'm able to still get a hold of Lohit and always have been.

CZP Performance is another reputable vendor. Bought a part that almost no one had in stock. I would have to order from Nismo and would be manufactured per my order through other vendors, but after about a day of digging around the rep found a set that was in stock at Nissan Motorsports in the back that someone just had happened to see recently and remembered it when the rep from CZP called them. Had it within a week and a half.

Bulletproof automotive is also a reputable vendor, higher end products. I.e. Varis, Fujimura, Powerhouse Amuse, Top Secret, Tommy Kaira etc.

Just be sure the keep to your handful of vendors you choose and do the research.