UPS: Damage claims

~37oZ~ · 12-06-2015, 02:26 PM

Any of you have any success with a damage claim with UPS? Bought Nismo wheels from FB Nissan, got them Friday and one wheel is dented really bad, like it was taken out of the box and dropped bad or something. I've email Jomer at FB Nissan, so I'm waiting to see what he has to say tomorrow however is there anything I should do? Or Just let FB Nissan and UPS do there thing?

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~37oZ~ · 12-06-2015, 02:27 PM

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~37oZ~ · 12-06-2015, 02:28 PM

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TexasChuck · 12-06-2015, 02:58 PM

Always claim more than it cost. They usually pay about half. (Not specifically UPS)
Hopefully the seller will file in your behalf. They do a lot of business with them.
Good luck

Cletus370Z · 12-06-2015, 03:10 PM

You need to contact the shipper, and both of you make a claim. The biggest factor in what compensation you will receive is what the package was valued at (which impacts the shipping price A LOT). UPS might want to see the box and how the wheels were packed before making a determination. If the package was undervalued (as most are), that amount is what you will receive.....Good Luck

~37oZ~ · 12-06-2015, 04:31 PM

Thanks guys, it seems FB Nissan has valued them correctly based one the brokerage form. Is it going to be a problem I didn't open the packages in front of the UPS driver? He was less than pleasant to say they the least and left hasty lol The idiot was basically tossing them onto my front porch too

37zeroZ · 12-07-2015, 06:25 PM

Quote:

Originally Posted by ~37oZ~

Thanks guys, it seems FB Nissan has valued them correctly based one the brokerage form. Is it going to be a problem I didn't open the packages in front of the UPS driver? He was less than pleasant to say they the least and left hasty lol The idiot was basically tossing them onto my front porch too

For you seeing a package getting tossed around doesn't surprise me. Just remember how many other times a package gets handled from time a package is in a courier's possession to the time it gets delivered. The seller should be responsible enough to ensure the package is secured and well packaged before shipping item. Especially true for large, heavy bulky items.

Kenwoodturbo · 12-07-2015, 10:05 PM

Quote:

Originally Posted by 37zeroZ

For you seeing a package getting tossed around doesn't surprise me. Just remember how many other times a package gets handled from time a package is in a courier's possession to the time it gets delivered. The seller should be responsible enough to ensure the package is secured and well packaged before shipping item. Especially true for large, heavy bulky items.

Having worked for a season during college at Xmas time at an airport sorting facility(not ups) I can tell you I am amazed that anything shows up unscathed. i can say I used to see things on larger parcel side get thrown into slides making all kinds of noise . I remember wondering how anything shows up "unbroken" that was the real Xmas miracle. Even on smaller parcel side you would still have like a tiny 1# box that would run down the slide followed by a 50# box that would crush the previous one as it made it to sort area. In order to pull the shipment it essentially had to destroy the item completely otherwise it just kept scanning and moving forward onto the next plane.

enguyen88 · 12-07-2015, 09:19 AM

Just curious, how much did you pay for the set?

~37oZ~ · 12-07-2015, 10:22 AM

Quote:

Originally Posted by enguyen88

Just curious, how much did you pay for the set?

Black Friday deal, a hair under $1800

JARblue · 12-07-2015, 10:10 AM

That's ridiculous. But Jomer should be able to take care of you. I'd check with him before doing anything. Chances are he can take care of it for you

~37oZ~ · 12-07-2015, 10:21 AM

Quote:

Originally Posted by JARblue

That's ridiculous. But Jomer should be able to take care of you. I'd check with him before doing anything. Chances are he can take care of it for you

Yeah, that's what I'm hoping. I'm just waiting for his reply.

~37oZ~ · 12-07-2015, 10:53 AM

Well, I'm ******. Jomer was fired/quit and FB Nissan said "they will look into it".....FML

TerribleONE · 12-07-2015, 10:54 AM

I have bought a few things from them and they always came through. Keep calling and give it some time. They obviously have a record of your purchase. If they don't take care of it send the wheels back and dispute the charge.

~37oZ~ · 12-07-2015, 01:01 PM

Quote:

Originally Posted by TerribleONE

I have bought a few things from them and they always came through. Keep calling and give it some time. They obviously have a record of your purchase. If they don't take care of it send the wheels back and dispute the charge.

I hope it doesn't come to that, shipping them back would be costly

I suppose I can send it collect possibly?

12-06-2015, 02:26 PM	#1 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	UPS: Damage claims Any of you have any success with a damage claim with UPS? Bought Nismo wheels from FB Nissan, got them Friday and one wheel is dented really bad, like it was taken out of the box and dropped bad or something. I've email Jomer at FB Nissan, so I'm waiting to see what he has to say tomorrow however is there anything I should do? Or Just let FB Nissan and UPS do there thing? image.jpg

12-06-2015, 02:58 PM	#4 (permalink)
TexasChuck Track Member Join Date: Oct 2012 Location: SE Texas Posts: 556 Drives: 2014 Black Cherry Co Rep Power: 14	Freight Claims Always claim more than it cost. They usually pay about half. (Not specifically UPS) Hopefully the seller will file in your behalf. They do a lot of business with them. Good luck

12-07-2015, 10:10 AM	#11 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 44 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684441	That's ridiculous. But Jomer should be able to take care of you. I'd check with him before doing anything. Chances are he can take care of it for you __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

12-07-2015, 10:54 AM	#14 (permalink)
TerribleONE A True Z Fanatic Join Date: Jan 2009 Location: Socal Posts: 10,203 Drives: WOT Rep Power: 5851	I have bought a few things from them and they always came through. Keep calling and give it some time. They obviously have a record of your purchase. If they don't take care of it send the wheels back and dispute the charge. ~37oZ~ likes this. __________________ 638WHP 541WTQ @ 13.5PSI Build thread

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12-06-2015, 02:27 PM	#2 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	image.jpg

12-06-2015, 02:28 PM	#3 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	image.jpg

12-06-2015, 03:10 PM	#5 (permalink)
Cletus370Z Base Member Join Date: Oct 2015 Location: Atlanta, Ga Posts: 14 Drives: '12 370Z GM 6MT Rep Power: 10	You need to contact the shipper, and both of you make a claim. The biggest factor in what compensation you will receive is what the package was valued at (which impacts the shipping price A LOT). UPS might want to see the box and how the wheels were packed before making a determination. If the package was undervalued (as most are), that amount is what you will receive.....Good Luck

12-06-2015, 04:31 PM	#6 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	Thanks guys, it seems FB Nissan has valued them correctly based one the brokerage form. Is it going to be a problem I didn't open the packages in front of the UPS driver? He was less than pleasant to say they the least and left hasty lol The idiot was basically tossing them onto my front porch too

12-07-2015, 09:19 AM	#9 (permalink)
enguyen88 Base Member Join Date: Jun 2015 Location: Sacramento Posts: 79 Drives: 2010 370z Silver 6mt Rep Power: 10	Just curious, how much did you pay for the set?

12-07-2015, 10:53 AM	#13 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	Well, I'm ******. Jomer was fired/quit and FB Nissan said "they will look into it".....FML