UPS: Damage claims

Sensei Kreese · 12-13-2015, 12:49 PM

I've worked for UPS, Fed Ex Home Delivery and now work for FedEx Express-I usually shake my head when I see rims coming down the belts. I personally would never order anything that can be easily damaged like TV's or rims but I know how the stuff gets treated. This year I saw 4 rims come down not even inside a box, the shipper just attached a label via zip tie and sent them on their way. At some point in time your shipment will be stacked either in a container or in a semi truck, sometimes those rims get placed at the top and when the truck moves or gets unloaded your rims slam to the ground. Then they have to be placed on a long conveyor belt and at this time of the year that conveyor belt is packed. Nothing gets treated special. Those rims should have been wrapped in bubble wrap and when it was placed in the box it should have been tight fitting so nothing moves around. AFIC, if those rims were just placed in a box and shipped that is 100% the shippers fault.

~37oZ~ · 12-14-2015, 05:53 PM

So after opening a claim with Paypal, I all of a sudden have communication with the FB Nissan, and they said they would ship me a wheel once I close the claim........Yeah, I'll be leaving it open till I get a new wheel undamaged and if they don't reply to Paypal by the 21st I'll be refunded according to the people over at PayPal. I just want a set of four wheels lol! One day!

zefaulter · 12-14-2015, 06:49 PM

Quote:

Originally Posted by ~37oZ~

So after opening a claim with Paypal, I all of a sudden have communication with the FB Nissan, and they said they would ship me a wheel once I close the claim........Yeah, I'll be leaving it open till I get a new wheel undamaged and if they don't reply to Paypal by the 21st I'll be refunded according to the people over at PayPal. I just want a set of four wheels lol! One day!

Good man!

Nixin · 12-14-2015, 08:13 PM

Great stuff. Do NOT close the claim until you have written confirmation on their letterhead or e-mail that a replacement will be sent. I hope you get that new replacement wheel asap.

SwissCheese · 12-14-2015, 10:24 PM

Quote:

Originally Posted by Nixin

Great stuff. Do NOT close the claim until you have written confirmation on their letterhead or e-mail that a replacement will be sent. I hope you get that new replacement wheel asap.

^^ This!

I remember reading somewhere else on here (the SCAM thread, maybe?) of someone who opened a claim, and the seller immediately "promised" to send the goods. The person trusted them and closed the claim, only to find out that the "scammer" never sent the stuff. Turns out that the buyer was SOL, as once a Paypal claim is closed, it cannot be reopened!

~37oZ~ · 12-15-2015, 02:05 AM

Thanks for all the support and tips guys! Much appreciated.

~37oZ~ · 12-16-2015, 01:01 AM

Well, I got an email today from someone at FB Nissan, it's a tracking number with express delivery! Hopefully this time I get a undamaged wheel, should be here Thursday. However, I hope I don't have to pay tax again

already paid that once!

~37oZ~ · 12-18-2015, 04:51 PM

WELL...I got my wheel. It's like 98% perfect, I suppose it's the best I'm going to get. Small ding on the very outside lip but I think the tire mounted will cover it up. It's minor enough I'll live with it. I'm ust happy I have a near perfect (LOL) set of Nismo wheels. Should look great with my 40th paint! Thanks for all the tips and support guys, really appreciate it. Merry Christmas and Happy HolidayZ!

123.jpg

kenchan · 12-18-2015, 05:39 PM

cool beans..

pun intended...

TerribleONE · 12-18-2015, 05:47 PM

Glad this got handled!

DavidZ370 · 12-19-2015, 02:00 AM

Love these wheels glad its settled!

Zbrah · 12-19-2015, 02:20 AM

12-14-2015, 05:53 PM	#47 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	So after opening a claim with Paypal, I all of a sudden have communication with the FB Nissan, and they said they would ship me a wheel once I close the claim........Yeah, I'll be leaving it open till I get a new wheel undamaged and if they don't reply to Paypal by the 21st I'll be refunded according to the people over at PayPal. I just want a set of four wheels lol! One day! kenchan, Zed, God-Speed and 5 others like this.

12-14-2015, 08:13 PM	#49 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19833	Great stuff. Do NOT close the claim until you have written confirmation on their letterhead or e-mail that a replacement will be sent. I hope you get that new replacement wheel asap. ~37oZ~ likes this.

12-16-2015, 01:01 AM	#52 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	Well, I got an email today from someone at FB Nissan, it's a tracking number with express delivery! Hopefully this time I get a undamaged wheel, should be here Thursday. However, I hope I don't have to pay tax again already paid that once! TerribleONE, Zed and zefaulter like this.

12-18-2015, 04:51 PM	#53 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	WELL...I got my wheel. It's like 98% perfect, I suppose it's the best I'm going to get. Small ding on the very outside lip but I think the tire mounted will cover it up. It's minor enough I'll live with it. I'm ust happy I have a near perfect (LOL) set of Nismo wheels. Should look great with my 40th paint! Thanks for all the tips and support guys, really appreciate it. Merry Christmas and Happy HolidayZ! 123.jpg kenchan, Zed, God-Speed and 2 others like this.

12-18-2015, 05:39 PM	#54 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	cool beans.. pun intended... ~37oZ~ and birdman71 like this.

12-13-2015, 12:49 PM	#46 (permalink)
Sensei Kreese Base Member Join Date: Dec 2013 Location: SoCal Posts: 90 Drives: 40th Anniversary Rep Power: 12	I've worked for UPS, Fed Ex Home Delivery and now work for FedEx Express-I usually shake my head when I see rims coming down the belts. I personally would never order anything that can be easily damaged like TV's or rims but I know how the stuff gets treated. This year I saw 4 rims come down not even inside a box, the shipper just attached a label via zip tie and sent them on their way. At some point in time your shipment will be stacked either in a container or in a semi truck, sometimes those rims get placed at the top and when the truck moves or gets unloaded your rims slam to the ground. Then they have to be placed on a long conveyor belt and at this time of the year that conveyor belt is packed. Nothing gets treated special. Those rims should have been wrapped in bubble wrap and when it was placed in the box it should have been tight fitting so nothing moves around. AFIC, if those rims were just placed in a box and shipped that is 100% the shippers fault.

12-15-2015, 02:05 AM	#51 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 24	Thanks for all the support and tips guys! Much appreciated.

12-18-2015, 05:47 PM	#55 (permalink)
TerribleONE A True Z Fanatic Join Date: Jan 2009 Location: Socal Posts: 10,203 Drives: WOT Rep Power: 5850	Glad this got handled! ~37oZ~ likes this. __________________ 638WHP 541WTQ @ 13.5PSI Build thread

12-19-2015, 02:00 AM	#56 (permalink)
DavidZ370 A True Z Fanatic Join Date: Oct 2013 Location: [= Posts: 1,065 Drives: 17' CWP STI Rep Power: 23	Love these wheels glad its settled!

12-19-2015, 02:20 AM	#57 (permalink)
Zbrah A True Z Fanatic Join Date: May 2013 Location: The370Z.com Posts: 4,956 Drives: 370Z Rep Power: 5452	__________________

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