UPS: Damage claims

37zeroZ

For you seeing a package getting tossed around doesn't surprise me. Just remember how many other times a package gets handled from time a package is in a courier's possession to the time it gets delivered. The seller should be responsible enough to ensure the package is secured and well packaged before shipping item. Especially true for large, heavy bulky items.

Kenwoodturbo

Having worked for a season during college at Xmas time at an airport sorting facility(not ups) I can tell you I am amazed that anything shows up unscathed. i can say I used to see things on larger parcel side get thrown into slides making all kinds of noise . I remember wondering how anything shows up "unbroken" that was the real Xmas miracle. Even on smaller parcel side you would still have like a tiny 1# box that would run down the slide followed by a 50# box that would crush the previous one as it made it to sort area. In order to pull the shipment it essentially had to destroy the item completely otherwise it just kept scanning and moving forward onto the next plane.

JG_370z

Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.

DEpointfive0

FedEx won't pay either.

I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it.

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~37oZ~

If that's the case, FB Nissan owes me a wheel or my money back. I am not getting stuck with a ruined wheel.

DEpointfive0

I agree, shipper, or their job to get their money back from FedEx/UPS

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2011 Nismo#91

I've only had one experience with stuff damaged during shipping. Shipped some bottles of wine from a vacation back home via Fedex 2 yrs ago. It was shipped in a wine box with some additional padding bought from them and I got home to see half of the bottles smashed and the box in very poor condition. They wanted to blame the box for not being strong enough but since it was them who helped me pack it properly before it shipped then it's their fault for the poor packing too. In the end they gave me a check for half the declared value which was good since I rounded up. I was a little annoyed they didn't refund the shipping cost because "the package did get there".

birdman71

Yeup, pretty much if they lose it within their facility or if it is stolen out of a mail truck pretty much.
I recently went through an ordeal with USPS where an item got to the buyer and between delivery and when he got home it wasn't there and I guess someone stole the package. Kinda dumb but it is what it is

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MagmaRed370z

This is ridiculous. Call FB Nissan and demand a new wheel. Let them fight with ShittyUPS

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~37oZ~

I've called them pretty much everyday since this happened. They said they want to wait to hear what UPS has to say before they send me another wheel, not sure what it matters. They can give me a new wheel or my money back, period. There are no other options. Either they are on the hook, or they get their money back from UPS.

kenchan

issues like this makes us re-think doing business with such vendors.

at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels?

~37oZ~

They said, going forward they are not interested in continuing their online store and will be closing it down, He at first tried to give me a "You're SOL and I won't do anything" type of answer till I mentioned to him, I would contact VISA and ask them what my options in that case are....

littlejuanito

I would suggest contacting VISA and getting a claim going. If the seller makes good and sends you a brand new wheel, you can then call VISA and close the claim.

Let the big companies fight it out amongst themselves

God-Speed

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

barncobob

Id let Visa deal with it, they have ALOT of pull since they control the $$$