The carmax and carfax fight (will update regularly)

BamBamZ · 11-08-2015, 12:23 AM

Quote:

Originally Posted by 37zeroZ

Wow, sorry for all the trouble you gone through. That's a high premium you paid for a 2009 Z. Wish you luck, but I don't foresee the end in your favor.

I have to at least try every option available.

Quote:

Originally Posted by schellingr

You have 2 options:

1) Talk to an attorney and see how win percentage you have, if more than 70% then go for it.

2) Trade it in.

I'll hear back on monday from the attorney.

Quote:

Originally Posted by Z_ealot

I agree with 37zero, granted it was pretty low mileage when OP picked it up, but still that is way above what they should have been asking for a 2009 seeing as i see them go on average for around $22k sometimes $23k....heck mine is a higher mileage 2009 touring + sport and i paid $12k for it, although it did need a little work to get it back up to spec which i was expecting anyway going into it

It had 24K miles at the time (Touring, Sport, Nav) and the asking price was $25K... But after taxes and 6% APR financing it came out to $28K

Quote:

Originally Posted by SwissCheese

Apparently I am in the minority here, as having a (mostly) positive experience with Carmax.

I purchased my NISMO from CarMax last year. I had been looking at Z's for awhile on their site, and all of their NISMOs seemed to be priced dead-on for what they had been selling for at other dealers (as opposed to the usual mark-up they have on their cars).

The one I decided on, I paid $500 (in addition to the purchase price) to have shipped from Arizona to Iowa. It was very clean, had low miles, etc. When the sales lady was pulling it around for me to test drive, she ran over (and got stuck on) one of those concrete parking block things at the ends of parking spaces (see random Google picture below).

(NOT a photo of the parking lot in question)

After 5+ techs came running out to get it off the block, they take it back and put it on a lift to inspect it for damage. They even let me come back and inspect it myself. The only damage was a couple of scratches underneath. Without having to ask or raise a fuss, CarMax refunded me the $500 I paid for shipping regardless of whether or not I decided to purchase it.

Fast forward to 1 year later, and I'm still happy with my purchase!

My X-Runner before the 370z came from carmax and had no issues or complaints about it... But it seems like issues are very common for them.

enguyen88 · 11-08-2015, 11:05 AM

I had a great experience at CarMax. They even gave me almost what I was going to sell my G37 for as well.

Quote:

Originally Posted by SwissCheese

Apparently I am in the minority here, as having a (mostly) positive experience with Carmax.

I purchased my NISMO from CarMax last year. I had been looking at Z's for awhile on their site, and all of their NISMOs seemed to be priced dead-on for what they had been selling for at other dealers (as opposed to the usual mark-up they have on their cars).

The one I decided on, I paid $500 (in addition to the purchase price) to have shipped from Arizona to Iowa. It was very clean, had low miles, etc. When the sales lady was pulling it around for me to test drive, she ran over (and got stuck on) one of those concrete parking block things at the ends of parking spaces (see random Google picture below).

(NOT a photo of the parking lot in question)

After 5+ techs came running out to get it off the block, they take it back and put it on a lift to inspect it for damage. They even let me come back and inspect it myself. The only damage was a couple of scratches underneath. Without having to ask or raise a fuss, CarMax refunded me the $500 I paid for shipping regardless of whether or not I decided to purchase it.

Fast forward to 1 year later, and I'm still happy with my purchase!

enguyen88 · 11-08-2015, 11:06 AM

6% is STEEEEP. Why have you not refinanced?

Quote:

Originally Posted by BamBamZ

I have to at least try every option available.

I'll hear back on monday from the attorney.

It had 24K miles at the time (Touring, Sport, Nav) and the asking price was $25K... But after taxes and 6% APR financing it came out to $28K

My X-Runner before the 370z came from carmax and had no issues or complaints about it... But it seems like issues are very common for them.

The BlueMax · 11-08-2015, 10:36 PM

When your paying 30K for a car that has had two previous owners that is a recipe for mandatory inspection time, I know you have learned a valuable lesson from this episode, and it may not be worth the time and money to fight it. When I bought my 2009 in January of 2010 it had only 350 miles on it so I was pretty confident nothing would be wrong and there wasn’t, I even paid 29K for a practically new car that stickered for 35K new, go figure

zguynate · 11-08-2015, 11:47 PM

Both of the Z I have owned were bought from their original owners who were women over 45. No issues lol.

BamBamZ · 11-10-2015, 05:10 PM

Quote:

Originally Posted by The BlueMax

When your paying 30K for a car that has had two previous owners that is a recipe for mandatory inspection time, I know you have learned a valuable lesson from this episode, and it may not be worth the time and money to fight it. When I bought my 2009 in January of 2010 it had only 350 miles on it so I was pretty confident nothing would be wrong and there wasn’t, I even paid 29K for a practically new car that stickered for 35K new, go figure

Indeed, Never buying used again without taking it for a mechanical and body/frame inspection.

BamBamZ · 11-10-2015, 05:17 PM

As an update... I began trolling their facebook, posting a link to a craigslist post I made about carmax. The guy who was talking to me "Curt" started responding and just kept repeating all I've heard already while completely ignoring many other things that I was saying. I think they have a script that they have to follow.

I chose an attorney and he's going to do his research on carmax with everything I showed and told him is going on on wednesday... I took the pre-licensing classes to get a car dealers license but never went through with it, So I have all the laws in a notebook that dealers have to follow.

I found 2 laws they broke since "CQC" (Carmax Quality Certified) means it's a certified used car... I'm going to continue trolling carmax until they either give in or my attorney says to stop, So far he hasn't acknowledged it because I'm getting results.

I called corporate and they told me as long as the autocheck says it's clear they are not obligated to disclose the car has been in a previous accident (if they were able to tell in the inspection) and I can't get the facebook "Curt" to acknowledge it... It's true for most states, but not California on a certified pre-owned car.

The fight still carries on, I'm thinking about making a huge banner and hanging it on the side of my car and parking it in front carmax saying something like "carmax sells wrecked cars".

kenchan · 11-10-2015, 05:44 PM

yah, sucks for them cause all this time i thought carmax was THE place to get a sound used car... but at a premium price.

honestly speaking though, i wouldve gotten rid of the car already and enjoying another car by now.

GL! hope it turns out well for you.

BamBamZ · 11-12-2015, 02:13 AM

Quote:

Originally Posted by kenchan

yah, sucks for them cause all this time i thought carmax was THE place to get a sound used car... but at a premium price.

honestly speaking though, i wouldve gotten rid of the car already and enjoying another car by now.

GL! hope it turns out well for you.

Thank ya...

I won't do anything with my car but drive it at this point as I see it as evidence so I won't be trading it in unless I lose... Kinda why I won't let Carmax swap out the bumper support.

--------------------------------
To cover my bases, I found another attorney who has experience suing carmax

CarMax May Have Illegally Sold You a Car - Auto Fraud Legal Center

I sent a message tuesday to the website with a run down of everything going on... He called in about 20 minutes and shot an email to everyone in his law office saying pretty much "I got this" (I got a copy of the email)... He asked for a bunch of specific paperwork and the message conversation I've had with carmax which was actually a pretty good thing to do because I found the paper that says "VEHICLE SOLD AS IS or WARRANTY"... It wasn't sold "as is" it had their free 30 day warranty. I can prove my car had this pre-existing damage well before that 30 day warranty by the rock chips and age of the peeling paint on the bumper cover along with the receipt I had the bumper alignment fixed before that 30 day period at carmax.

I guess there's some lawyer convention going on in texas because both lawyers I talked to left to Dallas on wednesday.

I still harass them on facebook, but their facebook is really slow... I've noticed a trend with the way they talk, they all say the same thing word for word so I'm sure they have a script they have to follow... I've requested to see a general manager or someone of equal or higher rank in person to try to avoid the script so far on deaf ears.

I really really don't wan't to have to go through a lawyer to get them to make things right, So I keep trying to reach out but if it continues this way, I apparently have a lawyer that got excited when he heard my details and who was involved... From what it sounds like, They might be paying up between $37K-$40K if I win and if I lose, I lose a few hundred... It's a bet I'm willing to take if I have to.

DavidZ370 · 11-12-2015, 03:58 PM

Quote:

Originally Posted by BamBamZ

Thank ya...

I won't do anything with my car but drive it at this point as I see it as evidence so I won't be trading it in unless I lose... Kinda why I won't let Carmax swap out the bumper support.

--------------------------------
To cover my bases, I found another attorney who has experience suing carmax

CarMax May Have Illegally Sold You a Car - Auto Fraud Legal Center

I sent a message tuesday to the website with a run down of everything going on... He called in about 20 minutes and shot an email to everyone in his law office saying pretty much "I got this" (I got a copy of the email)... He asked for a bunch of specific paperwork and the message conversation I've had with carmax which was actually a pretty good thing to do because I found the paper that says "VEHICLE SOLD AS IS or WARRANTY"... It wasn't sold "as is" it had their free 30 day warranty. I can prove my car had this pre-existing damage well before that 30 day warranty by the rock chips and age of the peeling paint on the bumper cover along with the receipt I had the bumper alignment fixed before that 30 day period at carmax.

I guess there's some lawyer convention going on in texas because both lawyers I talked to left to Dallas on wednesday.

I still harass them on facebook, but their facebook is really slow... I've noticed a trend with the way they talk, they all say the same thing word for word so I'm sure they have a script they have to follow... I've requested to see a general manager or someone of equal or higher rank in person to try to avoid the script so far on deaf ears.

I really really don't wan't to have to go through a lawyer to get them to make things right, So I keep trying to reach out but if it continues this way, I apparently have a lawyer that got excited when he heard my details and who was involved... From what it sounds like, They might be paying up between $37K-$40K if I win and if I lose, I lose a few hundred... It's a bet I'm willing to take if I have to.

Stick em!

BamBamZ · 11-13-2015, 01:22 AM

So... I showed them the post count on here (2000 at the time), Tagged autoblog and jalopnik in the post then also posted the emails I got from the attorney with the retainer letter being mailed to me and that I'll get contacted by a "Consumer advocate" who has written about carmax's illegal practices before. This caught their attention...

Got called earlier and I recorded it (and told the guy it was being recorded)... The tune is now "how can we make it right?" rather than "this is all we'll do". He sounded pessimistic saying that it'll be against their policy to buy the car back but he's going to contact the higher ups at the carmax.

The retainer will arrive tomorrow or saturday, Once I sign it there will be no more negotiations without cost to them (assuming i win)... It's a no cost to me lawyer if I lose, If I win they take 10% of the excess I get. I'm suing for $32K the car has $16K remaining on the loan so they'll deduct $1600 and the rest will come out of carmax's dime.

On the phone he tried to argue that I modified the car... I have every receipt for everything I did to the car. Down to a license plate frame... So I listed off every thing that's not maintenance or repairs. TWM short shifter, LED bulbs, License plate frames, OEM floormats, Red push button, GTR lenses, TWM shift knob, wheel spacers... Really nothing that can't be undone seeing as how I never had the OEM shift knob (it came with an autozone special 3 allen wrench bolt thing shift knob that fit like poo).

Then that I put 14K miles on the car, I told him I wouldn't have done it if they did their inspection and informed me it was wrecked. I wouldn't have bought the car...

We will see what happens in the next few days.

JARblue · 11-13-2015, 07:51 AM

Good luck, man. Sounds like you're moving in the right direction

SouthArk370Z · 11-13-2015, 08:01 AM

Quote:

Originally Posted by BamBamZ

... Then that I put 14K miles on the car, I told him I wouldn't have done it if they did their inspection and informed me it was wrecked. I wouldn't have bought the car...

But you did put the miles on the car. I hope you are made whole but you may have to pay something for use of the vehicle.

UNKNOWN_370 · 11-13-2015, 09:23 AM

What is Cali's lemon law policy? You may want to file a claim in the lemon law act?

Inspector71 · 11-13-2015, 09:49 AM

In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

11-08-2015, 10:36 PM	#49 (permalink)
The BlueMax Enthusiast Member Join Date: Jan 2010 Location: Louisville Posts: 337 Drives: 09 370/97 T/A 01 ZRX Rep Power: 25	Inspect When your paying 30K for a car that has had two previous owners that is a recipe for mandatory inspection time, I know you have learned a valuable lesson from this episode, and it may not be worth the time and money to fight it. When I bought my 2009 in January of 2010 it had only 350 miles on it so I was pretty confident nothing would be wrong and there wasn’t, I even paid 29K for a practically new car that stickered for 35K new, go figure __________________ The Blue Max

11-08-2015, 11:47 PM	#50 (permalink)
zguynate A True Z Fanatic Join Date: Jan 2012 Location: Strangeland Posts: 1,054 Drives: 09 370z Rep Power: 73	Both of the Z I have owned were bought from their original owners who were women over 45. No issues lol. The BlueMax likes this. __________________ 2009 370z touring w/sports package

11-10-2015, 05:17 PM	#52 (permalink)
BamBamZ Base Member Join Date: Feb 2015 Location: Mountain House, CA Posts: 95 Drives: Touring/Sport/6spd Rep Power: 10	As an update... I began trolling their facebook, posting a link to a craigslist post I made about carmax. The guy who was talking to me "Curt" started responding and just kept repeating all I've heard already while completely ignoring many other things that I was saying. I think they have a script that they have to follow. I chose an attorney and he's going to do his research on carmax with everything I showed and told him is going on on wednesday... I took the pre-licensing classes to get a car dealers license but never went through with it, So I have all the laws in a notebook that dealers have to follow. I found 2 laws they broke since "CQC" (Carmax Quality Certified) means it's a certified used car... I'm going to continue trolling carmax until they either give in or my attorney says to stop, So far he hasn't acknowledged it because I'm getting results. I called corporate and they told me as long as the autocheck says it's clear they are not obligated to disclose the car has been in a previous accident (if they were able to tell in the inspection) and I can't get the facebook "Curt" to acknowledge it... It's true for most states, but not California on a certified pre-owned car. The fight still carries on, I'm thinking about making a huge banner and hanging it on the side of my car and parking it in front carmax saying something like "carmax sells wrecked cars". God-Speed, Zbrah and Ghostvette like this. Last edited by BamBamZ; 11-10-2015 at 05:29 PM.

11-10-2015, 05:44 PM	#53 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	yah, sucks for them cause all this time i thought carmax was THE place to get a sound used car... but at a premium price. honestly speaking though, i wouldve gotten rid of the car already and enjoying another car by now. GL! hope it turns out well for you. The BlueMax likes this.

11-13-2015, 07:51 AM	#57 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	Good luck, man. Sounds like you're moving in the right direction __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

11-13-2015, 01:22 AM	#56 (permalink)
BamBamZ Base Member Join Date: Feb 2015 Location: Mountain House, CA Posts: 95 Drives: Touring/Sport/6spd Rep Power: 10	So... I showed them the post count on here (2000 at the time), Tagged autoblog and jalopnik in the post then also posted the emails I got from the attorney with the retainer letter being mailed to me and that I'll get contacted by a "Consumer advocate" who has written about carmax's illegal practices before. This caught their attention... Got called earlier and I recorded it (and told the guy it was being recorded)... The tune is now "how can we make it right?" rather than "this is all we'll do". He sounded pessimistic saying that it'll be against their policy to buy the car back but he's going to contact the higher ups at the carmax. The retainer will arrive tomorrow or saturday, Once I sign it there will be no more negotiations without cost to them (assuming i win)... It's a no cost to me lawyer if I lose, If I win they take 10% of the excess I get. I'm suing for $32K the car has $16K remaining on the loan so they'll deduct $1600 and the rest will come out of carmax's dime. On the phone he tried to argue that I modified the car... I have every receipt for everything I did to the car. Down to a license plate frame... So I listed off every thing that's not maintenance or repairs. TWM short shifter, LED bulbs, License plate frames, OEM floormats, Red push button, GTR lenses, TWM shift knob, wheel spacers... Really nothing that can't be undone seeing as how I never had the OEM shift knob (it came with an autozone special 3 allen wrench bolt thing shift knob that fit like poo). Then that I put 14K miles on the car, I told him I wouldn't have done it if they did their inspection and informed me it was wrecked. I wouldn't have bought the car... We will see what happens in the next few days.

11-13-2015, 09:23 AM	#59 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14858	What is Cali's lemon law policy? You may want to file a claim in the lemon law act? __________________ Favorite Quote. "I'm not gonna kill you... I'm just gonna Bash Your Face In" Jack Nicholson-"The Shining". 1980

11-13-2015, 09:49 AM	#60 (permalink)
Inspector71 Enthusiast Member Join Date: Sep 2009 Location: Lee's Summit Missouri Posts: 337 Drives: 2015 Pearl White Z Rep Power: 16	BamBamZ, I have joined your club In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

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