major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

neveucd · 12-22-2015, 04:24 PM

Quote:

Originally Posted by ZeroZ34

I filed a PP claim late one afternoon and received a PM from Alex the following morning. If that answers your question Gavin ^

Did you file a dispute first for open communication with them for resolution and then elevate to a claim or immediately jump to claim? I'm looking at it now.

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birdman71 · 12-22-2015, 06:49 PM

Quote:

Originally Posted by neveucd

Did you file a dispute first for open communication with them for resolution and then elevate to a claim or immediately jump to claim? I'm looking at it now.

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Most likely everyone went straight to a claim.

Gthdavid · 12-26-2015, 02:03 AM

Hey guys, so I recently ordered a carbon fiber duck bill type 3 from aerojacket, I got the email that said my order went through and also there was a sections that said, "Shipping Information", and that said 3-5 days under it. I know it's probably going to take more time than that obviously. What I wanted to know was what is the best way to contact them. I've sent an email and I've tried reaching them on here. If anyone knows a better way please let me know

DavidZ370 · 12-26-2015, 04:40 AM

ohhh gosh, good luck getting your duckbill.

DEpointfive0 · 12-26-2015, 04:42 AM

You're a bit SOL. No one can get ahold of them... That's why I tell people to go with Fly1, sure, you sometimes pay a bit more, but you'll actually get the parts you paid for....

Gthdavid · 12-26-2015, 04:23 PM

Quote:

Originally Posted by DEpointfive0

You're a bit SOL. No one can get ahold of them... That's why I tell people to go with Fly1, sure, you sometimes pay a bit more, but you'll actually get the parts you paid for....

Yea I was thinking that to, but I did try them over Facebook and luckily got a reply, they're just sending out a lot of type 3s over the holiday and I will get my tracking # as soon as it gets sent out

DRFTR · 12-27-2015, 12:16 PM

How did u make contact on FB? Their page or through messenger? I still can't get through to them.

Quote:

Originally Posted by Gthdavid

Yea I was thinking that to, but I did try them over Facebook and luckily got a reply, they're just sending out a lot of type 3s over the holiday and I will get my tracking # as soon as it gets sent out

neveucd · 12-27-2015, 12:18 PM

Quote:

Originally Posted by DRFTR

How did u make contact on FB? Their page or through messenger? I still can't get through to them.

Use fb messenger.

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Gthdavid · 12-27-2015, 04:27 PM

Quote:

Originally Posted by DRFTR

How did u make contact on FB? Their page or through messenger? I still can't get through to them.

Yea, I sent them a message over fb and they replied within 2-3 days

DRFTR · 12-28-2015, 10:17 PM

So I called PayPal today 12/28/15 to dispute my charges with AEROJACKET. MORE GREAT NEWS :-(
So being the nice guy that I am I was trying to give AEROJACKET the benefit of the doubt with personal and company issues after my order from 6/29/15 issues (them vanishing on me and parts I ordered) plus the prior replacement parts they owed me from a January order.
Come to find out my 180 days to file a claim with PayPal ended YESTERDAY!!!! Additionally, LIKE AN IDIOT, I was talked into using the friends payment method by Richard which now limits me from any recourse of hopefully getting my money back, rather than Goods and Services. Hits keep on coming.

Now I have to reach out to my bank to dispute the charges further.

To be honest I'm still not that mad if I could just SIMPLY GET MY CORRECT PARTS!!!!! All I want to do is build my car before my first child pops out in 6 months and I'm likely forced to sell the car for a daddy wagon

If ANYONE has contact with AEROJACKET please advise them of the situation. I keep attempting to make contact. If they do the right thing I'll close this thread MYSELF.

neveucd · 12-28-2015, 11:42 PM

I'm in the same boat, but have until Jan 11th to turn my paypal dispute into a claim. This is ridiculous. I just want the parts also and have been more than patient with them. I'll keep spamming them on Facebook and let you know of the turn out. Pretty sure your bank can do a charge back or something.

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birdman71 · 12-29-2015, 01:37 PM

Quote:

Originally Posted by DRFTR

So I called PayPal today 12/28/15 to dispute my charges with AEROJACKET. MORE GREAT NEWS :-(
So being the nice guy that I am I was trying to give AEROJACKET the benefit of the doubt with personal and company issues after my order from 6/29/15 issues (them vanishing on me and parts I ordered) plus the prior replacement parts they owed me from a January order.
Come to find out my 180 days to file a claim with PayPal ended YESTERDAY!!!! Additionally, LIKE AN IDIOT, I was talked into using the friends payment method by Richard which now limits me from any recourse of hopefully getting my money back, rather than Goods and Services. Hits keep on coming.

Now I have to reach out to my bank to dispute the charges further.

To be honest I'm still not that mad if I could just SIMPLY GET MY CORRECT PARTS!!!!! All I want to do is build my car before my first child pops out in 6 months and I'm likely forced to sell the car for a daddy wagon

If ANYONE has contact with AEROJACKET please advise them of the situation. I keep attempting to make contact. If they do the right thing I'll close this thread MYSELF.

I've tried reaching out for your situation as well and have nothing back so far. just have to keep trying. What is paypal offering to do for you since you paid through the Gift option instead of the Goods or Services?

Quote:

Originally Posted by neveucd

I'm in the same boat, but have until Jan 11th to turn my paypal dispute into a claim. This is ridiculous. I just want the parts also and have been more than patient with them. I'll keep spamming them on Facebook and let you know of the turn out. Pretty sure your bank can do a charge back or something.

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Same question, Did you pay through Gift or pay through Goods and Services?

If you paid through a gift you will have the same issues as DRFTR

neveucd · 12-29-2015, 06:16 PM

Goods & Services. They ate the fees.

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birdman71 · 12-29-2015, 07:27 PM

Quote:

Originally Posted by neveucd

Goods & Services. They ate the fees.

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Then yeah Paypal should be able to do something for you.

Zoren 370 · 12-29-2015, 11:24 PM

Just file for a dispute make sure send PayPal communication copies that you tried getting in touch with aerojacket.

Advisable to email them using the PayPal to send message to seller if they do not reply within 3 business days. PayPal will refund your money back.

12-26-2015, 02:03 AM	#93 (permalink)
Gthdavid Base Member Join Date: Jul 2015 Location: California Posts: 47 Drives: 13 Nissan 370z AT7 Rep Power: 10	Aerojacket customer support Hey guys, so I recently ordered a carbon fiber duck bill type 3 from aerojacket, I got the email that said my order went through and also there was a sections that said, "Shipping Information", and that said 3-5 days under it. I know it's probably going to take more time than that obviously. What I wanted to know was what is the best way to contact them. I've sent an email and I've tried reaching them on here. If anyone knows a better way please let me know

12-26-2015, 04:42 AM	#95 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	You're a bit SOL. No one can get ahold of them... That's why I tell people to go with Fly1, sure, you sometimes pay a bit more, but you'll actually get the parts you paid for.... onzedge likes this. __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

12-28-2015, 11:42 PM	#101 (permalink)
neveucd Enthusiast Member Join Date: Oct 2009 Location: Houston, TX. Age: 40 Posts: 457 Drives: 2009 Nissan 370z TT Rep Power: 16	I'm in the same boat, but have until Jan 11th to turn my paypal dispute into a claim. This is ridiculous. I just want the parts also and have been more than patient with them. I'll keep spamming them on Facebook and let you know of the turn out. Pretty sure your bank can do a charge back or something. Sent from my iPhone using Tapatalk __________________ GTM Stg. 2 TT\|\|F.I. CF 18" Res. CBE\|\|GTM 3" Downpipe \|\|Injen Cold Water Intakes\|\|UpRev\|\|Work Gnosis GS2\|\|Hankook\|\|Tein Monoflex\|\|Hawk\|\|Seibon\|\|Aero Jacket\|\|

12-29-2015, 06:16 PM	#103 (permalink)
neveucd Enthusiast Member Join Date: Oct 2009 Location: Houston, TX. Age: 40 Posts: 457 Drives: 2009 Nissan 370z TT Rep Power: 16	Goods & Services. They ate the fees. Sent from my iPhone using Tapatalk __________________ GTM Stg. 2 TT\|\|F.I. CF 18" Res. CBE\|\|GTM 3" Downpipe \|\|Injen Cold Water Intakes\|\|UpRev\|\|Work Gnosis GS2\|\|Hankook\|\|Tein Monoflex\|\|Hawk\|\|Seibon\|\|Aero Jacket\|\|

12-29-2015, 11:24 PM	#105 (permalink)
Zoren 370 A True Z Fanatic Join Date: Mar 2012 Location: FL Posts: 11,018 Drives: 11 Nissan 370 M6 Rep Power: 1913653	Just file for a dispute make sure send PayPal communication copies that you tried getting in touch with aerojacket. Advisable to email them using the PayPal to send message to seller if they do not reply within 3 business days. PayPal will refund your money back. DRFTR likes this.

12-26-2015, 04:40 AM	#94 (permalink)
DavidZ370 A True Z Fanatic Join Date: Oct 2013 Location: [= Posts: 1,065 Drives: 17' CWP STI Rep Power: 23	ohhh gosh, good luck getting your duckbill.

12-28-2015, 10:17 PM	#100 (permalink)
DRFTR Base Member Join Date: Sep 2010 Location: Maryland Posts: 177 Drives: 2010 40th Rep Power: 15	So I called PayPal today 12/28/15 to dispute my charges with AEROJACKET. MORE GREAT NEWS :-( So being the nice guy that I am I was trying to give AEROJACKET the benefit of the doubt with personal and company issues after my order from 6/29/15 issues (them vanishing on me and parts I ordered) plus the prior replacement parts they owed me from a January order. Come to find out my 180 days to file a claim with PayPal ended YESTERDAY!!!! Additionally, LIKE AN IDIOT, I was talked into using the friends payment method by Richard which now limits me from any recourse of hopefully getting my money back, rather than Goods and Services. Hits keep on coming. Now I have to reach out to my bank to dispute the charges further. To be honest I'm still not that mad if I could just SIMPLY GET MY CORRECT PARTS!!!!! All I want to do is build my car before my first child pops out in 6 months and I'm likely forced to sell the car for a daddy wagon If ANYONE has contact with AEROJACKET please advise them of the situation. I keep attempting to make contact. If they do the right thing I'll close this thread MYSELF.

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