major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

ZeroZ34 · 12-17-2015, 06:45 PM

Quote:

Originally Posted by birdman71

From what I understood Rich was more on the parts handling and then Alex was on the sales tracker. I could be wrong haha, Never asked what he specifically does during his business day

As for the shop, yeah it is small so there's only so much room for products to be stored and shipped. Product is not made there no, it is brought in from a supplier. Would need way more ventilation.

And honestly the whole part about how Aerojacket pretty much doesn't want to be a vendor on the website anymore is exactly what I was trying to avoid. Didn't want to see them go.

=/ true......Parts handling and sales handling should be handled by the same person or at least they should have some sort of protocol because i think that's where they're slacking.....if they had a system in place, I don't think we'd be having the issues with delays....but idk....I don't know how exactly they run things....

DavidZ370 · 12-18-2015, 04:50 AM

Quote:

Originally Posted by birdman71

From what I understood Rich was more on the parts handling and then Alex was on the sales tracker. I could be wrong haha, Never asked what he specifically does during his business day

As for the shop, yeah it is small so there's only so much room for products to be stored and shipped. Product is not made there no, it is brought in from a supplier. Would need way more ventilation.

And honestly the whole part about how Aerojacket pretty much doesn't want to be a vendor on the website anymore is exactly what I was trying to avoid. Didn't want to see them go.

We don't need Shitty vendors who don't send products, they will not be seeing my business after this. its ridiculous you pay for a product and are left questioning whats going to happen.

Sparxfly · 12-18-2015, 09:48 AM

So I messaged Aerojacket on FB last night. I got a response at 12:07amEST.
Below is what they said verbatim

"Hello it is going to be going out next week.we just have a lot of orders in U.S and oversea so we are a little backed up.we are not of of business.we are just not on the fourms anymore. It is just not efficient enough for us to be on there your order will be going out next week thank you"

Hoping this is true.

birdman71 · 12-18-2015, 12:06 PM

Quote:

Originally Posted by DavidZ370

We don't need Shitty vendors who don't send products, they will not be seeing my business after this. its ridiculous you pay for a product and are left questioning whats going to happen.

Look back some, you would see that people are still receiving their products, slowly, but surely they are. Rich had personal problems that pulled him away from the business. Is it unacceptable for something like this to cease operation. Yes, but it's not like Rich pulled a Sam. It was temporary and once his personal problem settled and was able to go back to Aerojacket production, he is now trying to make things as correct as possible by still getting people their parts.

so no Aerojacket isn't a Shitty vendor.

Quote:

Originally Posted by Sparxfly

So I messaged Aerojacket on FB last night. I got a response at 12:07amEST.
Below is what they said verbatim

"Hello it is going to be going out next week.we just have a lot of orders in U.S and oversea so we are a little backed up.we are not of of business.we are just not on the fourms anymore. It is just not efficient enough for us to be on there your order will be going out next week thank you"

Hoping this is true.

Rich/Alex sent messages to the others who received packages thus far through this issue. You should be expecting yours. Hoping for the best!

DavidZ370 · 12-18-2015, 04:21 PM

Quote:

Originally Posted by birdman71

Look back some, you would see that people are still receiving their products, slowly, but surely they are. Rich had personal problems that pulled him away from the business. Is it unacceptable for something like this to cease operation. Yes, but it's not like Rich pulled a Sam. It was temporary and once his personal problem settled and was able to go back to Aerojacket production, he is now trying to make things as correct as possible by still getting people their parts.

so no Aerojacket isn't a Shitty vendor.

Rich/Alex sent messages to the others who received packages thus far through this issue. You should be expecting yours. Hoping for the best!

What does Sam have to do with anything? idk why you bring him up every time, what he did is unacceptable, and sorry to say that people who pay for products don't care what rich is going through, if you know you are having issues and cannot deliver products to people on time then there is a simple solution, ITS CALLED " AT THIS MOMENT WE ARE NOT ACCEPTING ORDERS" simple as that. I understand, Sht happens and i do not blame him, i just don't think you should be running a business half *** when you know you have **** to handle ya know? customers don't deserve to be left pondering with crappy communications and shipment issues. I am not saying that he should not be a vendor as i have heard nothing but great things up until now, but from what i am seeing the way things are being handled, i would not want him to be one until everything is cleared and back to normal, i hope i don't sound like an A-hole. Summed up i think that Rich or whoever is running the business should have stopped taking orders, shipped the remaining orders and taken some time to fix everything. It would ultimately dodge the whole situation people are experiencing now.

birdman71 · 12-18-2015, 05:13 PM

I understand that all trust me, and I was bringing in the example of Sam because Sam took a bunch of money and had no intent ever of shipping those orders. Aerojacket isn't doing that, which is what I was getting at with that anaolgy.
Gotta keep orders coming in though to keep a Cash Flow going to keep the business going. If there is not any new profit for Rich to work with to keep the business up and running. The profit he made from all the old orders was still used for bills for the business while he wasn't there. So he can't just focus on waiting for all the old orders to arrive to his shop to ship them. He's gotta create profit for himself so he can maintain the business in the harder time he has made for himself right now.
That's why they were saying things are delayed and backordered for newer orders. They are trying to get the past due orders shipped.

Most of the time I rationalize from both sides.

TejanoD's Z · 12-21-2015, 01:18 AM

Quote:

Originally Posted by birdman71

Glad you got your fenders, now the claim can be closed/cancelled. Try and give Rich and Alex the least amount of headache with completed items, so they can try and get others their past due parts.

As for the side-marker hole, post closer pics of the imperfections?

I would suggest doing so to get your money back at least. But at that point if they refund you and you get the parts from Aerojacket you do have to ship them back and are legally liable if you do not.

I would suggest calling paypal and seeing what they can do for you if you do not want to take a chance. I know Fly1 Motorsports has good products as well.

But from what I understand Rich and Alex (Aerojacket) are still in business and will be finishing orders that were received prior to a certain date and then sticking to only Body Kits. All the misc. pieces like Hoods, Fenders, Side Skirts (unless included in the Body Kit) and Side Blades, spoiler etc.

I believe due to personal issues he has had to cut business expenses drastically after getting all the pre-paid parts out.

AT NO POINT HAS RICH OR ALEX STEPPED AWAY FROM AEROJACKET AND WILL NOT FULFILL ORDERS. THEY HAVE EVERY INTENT TO FULFILL ORDERS TO CUSTOMERS, but it's just taking a bit longer.

I am not part of Aerojacket or their company, but have close relations with Aerojacket, Fly 1 and other companies that have invested close relations with Rich. As for what Rich will continue to sell through Aerojacket that is what others have heard. They are both great guys and have good heads on their shoulders. THEY ARE NO A GTM/SAM. They are just having a rough patch like a back order.

So here are the closer pictures of the turn signal cutouts. A little rough and a buddy of mine who also ordered from aerojacket said his turn signal cuts on his fenders were cleaner then this.

Sent from my iPhone using Tapatalk

neveucd · 12-21-2015, 06:21 PM

So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below.

They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund.

Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund.

The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now"

Nothing Monday, and I don't have my hopes very high for Tuesday.

I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays.

birdman71 · 12-21-2015, 06:30 PM

If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared.

Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can.

People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already.

neveucd · 12-21-2015, 06:49 PM

Quote:

Originally Posted by birdman71

If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared.

Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can.

People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already.

And they are still using the same exact shipper unfortunately for me.

. I understand that if I filed a claim and got a refund, I'm liable to return what has shipped...but that's if anything has shipped in the first place. So far nothing. And as others have mentioned, as soon as that claim goes through, they magically ship the product. Funny how that works out. I'd just appreciate it, if they gave some realistic/truthful information and not just more of the same

I've received weekly. That way I'd know what to expect and could prepare thy

DavidZ370 · 12-21-2015, 07:24 PM

Stop wasting your time file a claim i guarantee you once they see that you've filed they'll contact you, seems the norm these days! 3 months? you have to be F*ing kidding me man, you got some patience.

neveucd · 12-21-2015, 07:34 PM

Quote:

Originally Posted by DavidZ370

Stop wasting your time file a claim i guarantee you once they see that you've filed they'll contact you, seems the norm these days! 3 months? you have to be F*ing kidding me man, you got some patience.

I've had other issues to keep my occupied, like hydro locking my engine . But now that that's fixed, I just want my damn bumper.

Sent from my iPhone using Tapatalk

birdman71 · 12-22-2015, 02:12 PM

Quote:

Originally Posted by neveucd

And they are still using the same exact shipper unfortunately for me.

. I understand that if I filed a claim and got a refund, I'm liable to return what has shipped...but that's if anything has shipped in the first place. So far nothing. And as others have mentioned, as soon as that claim goes through, they magically ship the product. Funny how that works out. I'd just appreciate it, if they gave some realistic/truthful information and not just more of the same

I've received weekly. That way I'd know what to expect and could prepare thy

I can understand that and does seem like the only way people do get contact out of them with everything going on.
I have a feeling that Rich is contacting the people, whose claim's are accepted through Paypal, due to an additional third party mediator which now sets a time limit for Aerojacket to respond to Paypal and get the product to the customer, otherwise they will refund the money and Aerojacket keeps the part, wherever it may be; production, in the shop, shipped, etc.. Also I can see Aerojacket trying to ship the parts to paypal claims people first because it would eliminate Rich having to refund money he doesn't have liquid right now due to recent events.

Just got to keep following up and see what happens. Either way it will get taken care of, Paypal or Aerojacket Parts.

Also for everyone thinking that I am easily talking to Rich through this mess due to knowing things; I haven't had any contact with him from attempts either. I have a feeling it's because this whole mess is going on and I don't have a current order that is being bought or needs delivery and has a claim open personally. Talking to me for the little bit he would about the parts you guys want, wouldn't do much besides delay him working on things to get your guys what you want.
Still trying nonetheless.

What I know is based off a small group of family/friends/business partners. I know Rich hasn't asked me to help out here on the forums and from the jist (what Zero34 said earlier) of it they aren't coming back to the forums.
Being able to feel for Rich at this moment and being his friend and owning parts from him that were delivered (to my apartment and met with me since I live 5 mins from the shop or so) within 2 weeks with production time, makes me believe that this is a major hiccup in his business and personal life and is trying to make right by it the customers that have been out on products.

Want to make sure everything on the forums goes smooth for the forum members that bought parts and need them or need them fixed get helped. Not only will it help alleviate situations like; a worse case scenario here on the forums from happening... again.., customers have products and Aerojacket is able to work through everything owed to old customers, backordered to new customers and build for future business

For the people who have claims out there, How long do you find Aerojacket taking to contact paypal or contacting you. I know I saw a couple of different answers in posts as to when Aerojacket contacted you after the claim was filed. Was wondering more or less days and hours just because if it is within 24 hours of the claim being filed and they contact you, then it does seem like an expedited solution for customers here because Paypal usually gives Sellers on Personal Accounts 30 days to respond. Do not know what deadlines they have to meet as a Paypal Business Account.

ZeroZ34 · 12-22-2015, 04:11 PM

I filed a PP claim late one afternoon and received a PM from Alex the following morning. If that answers your question Gavin ^

birdman71 · 12-22-2015, 04:22 PM

So that is one within 24 hours of the claim being made. Thanks Jose!

Whom else?

12-18-2015, 05:13 PM	#81 (permalink)
birdman71 A True Z Fanatic Join Date: Apr 2015 Location: Los Angeles, CA Posts: 1,579 Drives: People Crazy! Rep Power: 40	I understand that all trust me, and I was bringing in the example of Sam because Sam took a bunch of money and had no intent ever of shipping those orders. Aerojacket isn't doing that, which is what I was getting at with that anaolgy. Gotta keep orders coming in though to keep a Cash Flow going to keep the business going. If there is not any new profit for Rich to work with to keep the business up and running. The profit he made from all the old orders was still used for bills for the business while he wasn't there. So he can't just focus on waiting for all the old orders to arrive to his shop to ship them. He's gotta create profit for himself so he can maintain the business in the harder time he has made for himself right now. That's why they were saying things are delayed and backordered for newer orders. They are trying to get the past due orders shipped. Most of the time I rationalize from both sides. DavidZ370 likes this. __________________ *Birdman's Build:* Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan

12-21-2015, 06:21 PM	#83 (permalink)
neveucd Enthusiast Member Join Date: Oct 2009 Location: Houston, TX. Age: 40 Posts: 457 Drives: 2009 Nissan 370z TT Rep Power: 16	So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below. They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund. Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund. The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now" Nothing Monday, and I don't have my hopes very high for Tuesday. I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays. DRFTR likes this. __________________ GTM Stg. 2 TT\|\|F.I. CF 18" Res. CBE\|\|GTM 3" Downpipe \|\|Injen Cold Water Intakes\|\|UpRev\|\|Work Gnosis GS2\|\|Hankook\|\|Tein Monoflex\|\|Hawk\|\|Seibon\|\|Aero Jacket\|\| Last edited by neveucd; 12-21-2015 at 06:26 PM.

12-21-2015, 06:30 PM	#84 (permalink)
birdman71 A True Z Fanatic Join Date: Apr 2015 Location: Los Angeles, CA Posts: 1,579 Drives: People Crazy! Rep Power: 40	If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared. Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can. People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already. __________________ *Birdman's Build:* Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan Last edited by birdman71; 12-21-2015 at 06:33 PM.

12-21-2015, 07:24 PM	#86 (permalink)
DavidZ370 A True Z Fanatic Join Date: Oct 2013 Location: [= Posts: 1,065 Drives: 17' CWP STI Rep Power: 23	Stop wasting your time file a claim i guarantee you once they see that you've filed they'll contact you, seems the norm these days! 3 months? you have to be F*ing kidding me man, you got some patience. neveucd and birdman71 like this.

12-22-2015, 04:11 PM	#89 (permalink)
ZeroZ34 Enthusiast Member Join Date: Apr 2015 Location: Coachella Valley Age: 36 Posts: 259 Drives: 09' Nissan 370z Rep Power: 10	I filed a PP claim late one afternoon and received a PM from Alex the following morning. If that answers your question Gavin ^ birdman71 likes this. __________________ Elite Z

12-18-2015, 09:48 AM	#78 (permalink)
Sparxfly Base Member Join Date: Sep 2015 Location: S Jersey Posts: 60 Drives: 14 Sp/Tour/Nav/AT7 Rep Power: 10	So I messaged Aerojacket on FB last night. I got a response at 12:07amEST. Below is what they said verbatim "Hello it is going to be going out next week.we just have a lot of orders in U.S and oversea so we are a little backed up.we are not of of business.we are just not on the fourms anymore. It is just not efficient enough for us to be on there your order will be going out next week thank you" Hoping this is true.

12-22-2015, 04:22 PM	#90 (permalink)
birdman71 A True Z Fanatic Join Date: Apr 2015 Location: Los Angeles, CA Posts: 1,579 Drives: People Crazy! Rep Power: 40	So that is one within 24 hours of the claim being made. Thanks Jose! Whom else? ZeroZ34 likes this. __________________ *Birdman's Build:* Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan

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