major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

darkside370z · 10-19-2015, 01:40 PM

Quote:

Originally Posted by tonythetiger

damn i bought my amuse front bumper from them about a month ago, they have yet to ship my purchase. My emails to them is they they plan on shipping it that week. I might just have to get my money back and go with another vendor!

i had an amuse bumper ordered with them as well. after a month and a half and then finally getting a tracking # the bumper sat in their warehouse for another 2 weeks after they sent me a tracking # before i finally got hold of them and had the order cancelled and got my money refunded. i would go with another vendor, i had to send several emails and constantly call them just to get an answer from them.

LA370z · 10-19-2015, 02:12 PM

Would be helpful if the vendor's that are on this site would come on and post in topics like this from time to time to explain what was going on with some orders.

I understand that some of these shops or businesses get busy at times but send a quick email stating the status on an order would be helpful for the guys that use this site.

AntiVenom · 10-19-2015, 02:54 PM

Sorry to hear about your troubles fellas.

Was about to order some stuff from them, glad I didn´t pull the trigger.

Wonka2581 · 10-19-2015, 03:10 PM

Sub'D

kidkotic2001 · 10-20-2015, 10:10 AM

I guess I wont be ordering from them any time soon, Damn, that bill though looks nice.

FairladyZ10PG · 10-20-2015, 03:26 PM

I've dealt with numerous shops & vendors and the only place I would consider has good communication is Bulletproof & corner3garage. Anywhere else... don't hold your breath. Hope everything works out op!

LAVA · 10-21-2015, 08:10 AM

I bought a CF duckbill from them on 9/10/15, I didn't get the part until the first week of Oct. I emailed several times, and the only times I heard back is when I threatened to file a claim with Paypal. They are shady at best

Riptide67 · 10-21-2015, 02:31 PM

I have worked with both AJ and Fly1. Their parts come from the same place. Lohit at Fly1 has amazing customer service and follows through in an extremely timely manner. Rich at AJ is difficult to get ahold of at times (I believe there is one or two other employees), but he does follow through. They do use a rather shitty shipping company (custom global logistics), but my full CF Amuse kit and hood arrived undamaged.

I hope this all works out for you. From the pictures, it looks as if most of that could be polished out easily. Trust me when I say you'll see far worse done with some normal driving from rocks and stones.

Apoc370z · 10-21-2015, 03:09 PM

I too have couple of experience with Aero jacket and Fly1 Motorsport.

It is true that Aero jacket needs to work on their customer service but they have always pulled through for me, the lead time is a little long though so you need to have a little more patience when it comes to dealing with them.

As for the relationship between AJ and Fly1, they are two separate companies but they do work with each other as far as I know, so I shouldn't worry if some items are shipped from Fly1. Lohit from Fly1 is a very reputable guy, he helped me quit a bit on my projects.

I think most of AJ's parts are made to order so the lead time is generally greater than companies that stock their items. It would be even longer if their manufacturer is in Thailand (can't confirm that).

Breadz · 10-23-2015, 01:13 AM

Still havent received my replacement wing and they wont contact me.
also the refund they are sending me has been denied by their bank.
Update
recieved my refund now waiting for replacement wing

tonythetiger · 10-23-2015, 01:19 PM

I emailed them on sunday and they stated my bumper was going to be shipped this week. well its friday no response and emailed them again about the status of my bumper. looks like im going to have to request my refund.

vividracing · 10-23-2015, 02:18 PM

Sorry to hear about your issues. Sometimes shops do get very busy, and other times they just don't have the procedures implemented to ensure that orders don't fall through the cracks. Not trying to take a side on either team, just hoping I can give some insight. If there's anything I can do to try to help as a member of the community let me know. Good luck!

-Seth

DRFTR · 11-08-2015, 12:42 PM

So I created this thread on 10/17/15, I have YET to hear anything from AEROJACKET. No call, PM or otherwise. It's so frustrating because I just wanted to finally build my car the way I planned. if anyone has received any contact from AEROJACKET recently please let me know.

Trips · 11-08-2015, 01:14 PM

Like you know I did reach out to them and have no response either

10/19/15 was the last time they were in here.

I would continue to try their business # at this point.

Sorry!

hjo1078 · 11-08-2015, 04:12 PM

just terrible, sorry you have to go through this bro

10-19-2015, 02:12 PM	#17 (permalink)
LA370z Base Member Join Date: Sep 2015 Location: Louisiana Posts: 192 Drives: 2014 Nissan 370Z Rep Power: 10	Would be helpful if the vendor's that are on this site would come on and post in topics like this from time to time to explain what was going on with some orders. I understand that some of these shops or businesses get busy at times but send a quick email stating the status on an order would be helpful for the guys that use this site. DRFTR likes this.

10-19-2015, 02:54 PM	#18 (permalink)
AntiVenom Track Member Join Date: Nov 2014 Location: North Carolina Posts: 695 Drives: 2011 KAD 6MT Rep Power: 12	Sorry to hear about your troubles fellas. Was about to order some stuff from them, glad I didn´t pull the trigger. __________________ The GREY GHOST Chronicle instagram: jdmunilla

10-19-2015, 03:10 PM	#19 (permalink)
Wonka2581 A True Z Fanatic Join Date: Nov 2012 Location: Chattanooga, TN Posts: 3,083 Drives: MY WIFE CRAZY.... Rep Power: 2612	Sub'D __________________ "I have nothing to offer but blood, toil, tears and sweat""Winston Churchill"

10-20-2015, 10:10 AM	#20 (permalink)
kidkotic2001 Track Member Join Date: Feb 2011 Location: El Paso, TX Posts: 541 Drives: Like Crazy Rep Power: 15	I guess I wont be ordering from them any time soon, Damn, that bill though looks nice. __________________ ThAt WaS a CrAzY nIgHt

10-20-2015, 03:26 PM	#21 (permalink)
FairladyZ10PG A True Z Fanatic Join Date: Aug 2010 Location: SoCal-IE Posts: 1,890 Drives: PGraphite m6 Rep Power: 255	I've dealt with numerous shops & vendors and the only place I would consider has good communication is Bulletproof & corner3garage. Anywhere else... don't hold your breath. Hope everything works out op! TerribleONE and DRFTR like this. __________________ ///MPPSK///M Performance FRONT SPLITTER///M Performance KIDNEY GRILLS///MPerformance CF MIRRORS///MPerformance CF SPOILER///AC SCHNITZER

10-21-2015, 08:10 AM	#22 (permalink)
LAVA Track Member Join Date: Nov 2014 Location: Ohio Posts: 775 Drives: AWD Q50S_3.7 Rep Power: 81	I bought a CF duckbill from them on 9/10/15, I didn't get the part until the first week of Oct. I emailed several times, and the only times I heard back is when I threatened to file a claim with Paypal. They are shady at best wideglideleon likes this. __________________ BORLA / BERK / R2C / Z1 / Swift / NST / MOTORDYNE / OMP / H&R / EVO-R / AEROJACKET

10-21-2015, 02:31 PM	#23 (permalink)
Riptide67 A True Z Fanatic Join Date: Jul 2013 Location: Oak Harbor, WA Age: 37 Posts: 1,610 Drives: 09 Nismo #0483 PW Rep Power: 69	I have worked with both AJ and Fly1. Their parts come from the same place. Lohit at Fly1 has amazing customer service and follows through in an extremely timely manner. Rich at AJ is difficult to get ahold of at times (I believe there is one or two other employees), but he does follow through. They do use a rather shitty shipping company (custom global logistics), but my full CF Amuse kit and hood arrived undamaged. I hope this all works out for you. From the pictures, it looks as if most of that could be polished out easily. Trust me when I say you'll see far worse done with some normal driving from rocks and stones. Xplicit97 likes this. __________________ 2009 Nismo 370Z and 1975 Datsun 280Z 2+2 - PNW_INC - Legacy_Ohana Follow me on Instagam @s3zero_z3four

10-21-2015, 03:09 PM	#24 (permalink)
Apoc370z A True Z Fanatic Join Date: May 2011 Location: Orange County, CA Posts: 999 Drives: 2011 GM z34 Rep Power: 15	I too have couple of experience with Aero jacket and Fly1 Motorsport. It is true that Aero jacket needs to work on their customer service but they have always pulled through for me, the lead time is a little long though so you need to have a little more patience when it comes to dealing with them. As for the relationship between AJ and Fly1, they are two separate companies but they do work with each other as far as I know, so I shouldn't worry if some items are shipped from Fly1. Lohit from Fly1 is a very reputable guy, he helped me quit a bit on my projects. I think most of AJ's parts are made to order so the lead time is generally greater than companies that stock their items. It would be even longer if their manufacturer is in Thailand (can't confirm that).

10-23-2015, 01:13 AM	#25 (permalink)
Breadz Base Member Join Date: Jan 2015 Location: Clovis Cali Posts: 240 Drives: 12 370z sport 6mt GM Rep Power: 10	Still havent received my replacement wing and they wont contact me. also the refund they are sending me has been denied by their bank. Update recieved my refund now waiting for replacement wing Last edited by Breadz; 10-26-2015 at 07:54 PM.

10-23-2015, 01:19 PM	#26 (permalink)
tonythetiger A True Z Fanatic Join Date: Oct 2010 Location: SA, TX Posts: 1,035 Drives: 10 Nissan 370z PG MT Rep Power: 193	I emailed them on sunday and they stated my bumper was going to be shipped this week. well its friday no response and emailed them again about the status of my bumper. looks like im going to have to request my refund. __________________ KWV3/Eibach/StillenG3/FI CBE+LTH+34Row/Uprev/SPL/SouthBendSS/QuaifeLSD/4.08/TommyKaira/Status/VolkZE40/AP Radical BBK/Seibon/Amuse/VIS/Sparco/WorksBellGTC/RJM/Nismo

10-23-2015, 02:18 PM	#27 (permalink)
vividracing The370Z.com Sponsor Join Date: Jun 2009 Location: Gilbert, AZ Age: 38 Posts: 7,306 Drives: 350Z,370Z,GTR Rep Power: 39	Sorry to hear about your issues. Sometimes shops do get very busy, and other times they just don't have the procedures implemented to ensure that orders don't fall through the cracks. Not trying to take a side on either team, just hoping I can give some insight. If there's anything I can do to try to help as a member of the community let me know. Good luck! -Seth birdman71 and ZeroZ34 like this. __________________ Rocky @ Vivid ♦ 480.966.3040 x236 ♦ Rocky@vividracing.com Email, PM, or call me directly for aggressive The370Z.com member pricing!!!

11-08-2015, 12:42 PM	#28 (permalink)
DRFTR Base Member Join Date: Sep 2010 Location: Maryland Posts: 177 Drives: 2010 40th Rep Power: 15	So I created this thread on 10/17/15, I have YET to hear anything from AEROJACKET. No call, PM or otherwise. It's so frustrating because I just wanted to finally build my car the way I planned. if anyone has received any contact from AEROJACKET recently please let me know.

11-08-2015, 01:14 PM	#29 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,732 Drives: 🔰 Rep Power: 10	Like you know I did reach out to them and have no response either 10/19/15 was the last time they were in here. I would continue to try their business # at this point. Sorry! DRFTR likes this. __________________

11-08-2015, 04:12 PM	#30 (permalink)
hjo1078 Track Member Join Date: May 2011 Location: virginia Age: 46 Posts: 572 Drives: twin turbo 370z Rep Power: 5395	just terrible, sorry you have to go through this bro

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