major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

DRFTR · 10-17-2015, 11:25 PM

I'm creating this thread due to the fact that I haven't heard from AEROJACKET in over 2 months (PM or calls) and have yet to receive parts I ordered and PAID FOR as well as replacements for ones that were damaged during shipment. Has anyone had a similar issue? my story dealing with them is listed below.

So January 12, 2015 I ordered a collection of parts from AEROJACKET for my '10 370z 40th anniv. In that order was a full carbon AMUSE front, full carbon SS (sunline) side skirts and rear spats, and a carbon type-m add on spoiler (mines). My order arrived on February 24th and this is where the DRAMA began. The shipment arrived from Custom Global Logistics however the shipping label said FLY1- Motorsport, NOT AeroJacket. Some of the parts in the middle of the box had deep scratches in the clear coat, and I decided to contact AEROJACKET to see how to best handle fixing them. Replacement or fix on my own at their expense.

I attached pics of the shipment and some of the damage. I know its not massive destruction, but I waited quite some time to finally build my car and paid good money for what I hoped would be good quality of parts.

I contacted AEROJACKET several times over those days via email and phone with no reply. Finally, I got a PM from Richard at AeroJacket of their apology and plan to replace the parts with new ones. To which I was very much appreciative and pleased. He told me I could return the old ones once I received the new parts and approved of the quality.

From February until June I went back and forth with them awaiting shipment of the replacement parts. I wouldn't hear anything for quite some time, and when I would finally get a reply via phone or PM they would ENSURE me the parts were almost done and going out SOON. Which they NEVER DID.

On June 29th I decided to order the DF-1 rear diffuser from AEROJACKET to replace the rear spats I had sold on the forum. The only parts from my original order that arrived in great shape/ quality.

Now is where I get PISSED. I paid for a part and have YET to receive it or any contact from the company on its whereabouts. Well its now almost November and I have sent 10-15 PM's and 10+ calls to the company.

My last contact from AEROJACKET cam on July 27 via PM stating that my Diffuser was almost done and going out soon with the rest of my parts. Haven't gotten anything.

If anyone knows of similar experiences or a way I can get ahold of the company (phones go to voicemail and messages aren't returned) I would greatly appreciate it.

I know companies like this are probably very busy with orders, but enough is enough. If they have closed up shop and taken my money from my order, they should be ashamed of themselves, Richard and Dave.

Hope this warns others from ordering form them. And if people have recently had contact with them and received shipments, PLEASE LET ME KNOW. I just want to get my parts so I can FINALLY start my build.

Sam

Trips · 10-18-2015, 12:00 AM

Sorry to hear about whats going on.

I've sent them a PM to see what could be done.

I hope it gets all sorted out.

SwissCheese · 10-18-2015, 12:06 AM

I feel for ya. Hopefully you get everything sorted out!

Silly Rabbit · 10-18-2015, 10:54 AM

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

DRFTR · 10-18-2015, 02:27 PM

Quote:

Originally Posted by Trips

Sorry to hear about whats going on.

I've sent them a PM to see what could be done.

I hope it gets all sorted out.

Thank You very much TRIPS... I just want to finalize my build. Hope things get worked out soon.

DRFTR · 10-18-2015, 02:32 PM

Quote:

Originally Posted by Silly Rabbit

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

Sorry you had similar situation. When their parts come the quality is very good, not disputing that.

Yeah I called Fly1 originally when all this started cause I saw them on the shipping label and was told they "are in no relation to AEROJACKET." To my knowledge both companies were direct competitors to one another, so I thought it was odd that my order came with their shipping information.

Hope I hear from them soon. All I want is at least my diffuser I paid for. Worst case scenario I find a way to repair the sides and spoiler, which I shouldn't have to do but is what it is at this point.

370Z JT · 10-18-2015, 02:39 PM

Why is Aerojacket using Fly1 business info? There must be some correlation?

Breadz · 10-18-2015, 03:14 PM

I bought the cf duckbill wing from them and first thing that happened was ups lost it apparently.
Month later i recieve the wing and after a week it started splitting they are refunding me 50% and sending me a new wing to make it alright.
Communication has been awful i had to call them through the number paypal to get a hold of them.
my refund is pending and i should be getting replacement wing soon.

theboydiddy · 10-19-2015, 02:46 AM

Oh wow. I'm sorry you guys had to go through this. A friend of mine had full amuse kit. It did take 3/4 months for him to receive it. However communication was 100%. If I'm not mistaking he had someone personal number from Aerojacket (don't quote me on this). I purchase front amuse from Aerojacket. Duckbill and VF1 fenders from Fly1. They both replied immediately whenever I sent a email. In fact. Fly1 I dealt with some dude from there directly through facebook.
Hope you get that situated AS SOON AS POSSIBLE !

DRFTR · 10-19-2015, 08:11 AM

Quote:

Originally Posted by Breadz

I bought the cf duckbill wing from them and first thing that happened was ups lost it apparently.
Month later i recieve the wing and after a week it started splitting they are refunding me 50% and sending me a new wing to make it alright.
Communication has been awful i had to call them through the number paypal to get a hold of them.
my refund is pending and i should be getting replacement wing soon.

My buddy had the SAME ISSUE with his duckbill. His clear coat was yellow and splitting when it came. And never got it fixed, ended up having to fix it on his own.

Sad companies think this is ok. I know these aren't true vacuum mold dry carbon parts but quality should be better than this!!

Nixin · 10-19-2015, 09:20 AM

Despicable customer service and poor quality products.

Smashley · 10-19-2015, 10:18 AM

I was considering the duckbill...I don't know now

njobe89 · 10-19-2015, 10:57 AM

almost ordered a front lip from them, glad i didn't now

tonythetiger · 10-19-2015, 11:54 AM

damn i bought my amuse front bumper from them about a month ago, they have yet to ship my purchase. My emails to them is they they plan on shipping it that week. I might just have to get my money back and go with another vendor!

ZeroZ34 · 10-19-2015, 12:01 PM

Quote:

Originally Posted by Silly Rabbit

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

Same here. I communicate with Richard through FB and he's a great guy but, the customer service/process is not so great. My vf1 fenders are great (super exensive to paint in pearl white) and I ordered side blades from them recently. I'm hoping there's no delays!

I heard from a member of SOCAL Z stating that FLY 1 and Aerojacket use the same distributor from Thailand for these parts so, kind of makes sense in that aspect of things (address wise).

10-18-2015, 12:00 AM	#2 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland, Ca Posts: 8,730 Drives: 🔰 Rep Power: 10	Sorry to hear about whats going on. I've sent them a PM to see what could be done. I hope it gets all sorted out. God-Speed, DRFTR, JARblue and 2 others like this. __________________

10-18-2015, 12:06 AM	#3 (permalink)
SwissCheese Track Member Join Date: Aug 2013 Location: Iowa Posts: 785 Drives: 2012 370Z NISMO Rep Power: 67	I feel for ya. Hopefully you get everything sorted out! DRFTR likes this. __________________ Current Ride: 2012 Nissan 370Z NISMO #0389 Mods: Fast Intentions Resonated Test Pipes and TDX Exhaust with 18" Resonators (#1054), K&N Drop-Ins, GTR Start Button

10-18-2015, 10:54 AM	#4 (permalink)
Silly Rabbit Track Member Join Date: Sep 2013 Location: Brookston, IN Age: 54 Posts: 683 Drives: '12 PW Touring Sport Rep Power: 619	I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing. Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket??? Edit - just checked and the shipping address on my package is the same as your. DRFTR and carlitos_370z like this. __________________ NISMO R Tune Intakes \ Fast Intentions RHFC \ Borla CBE \ EcuTek Tuned\ SPL Camber Arms \ Powertrix Coilovers \ Swift Springs \ Avant Garde \ Wicked CAS \ Morimoto XB Halos \ Custom Fenders \ Hotchkis Sways \ NLP Splitter Last edited by Silly Rabbit; 10-18-2015 at 10:59 AM.

10-18-2015, 02:39 PM	#7 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	Why is Aerojacket using Fly1 business info? There must be some correlation? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

10-18-2015, 03:14 PM	#8 (permalink)
Breadz Base Member Join Date: Jan 2015 Location: Clovis Cali Posts: 240 Drives: 12 370z sport 6mt GM Rep Power: 10	I bought the cf duckbill wing from them and first thing that happened was ups lost it apparently. Month later i recieve the wing and after a week it started splitting they are refunding me 50% and sending me a new wing to make it alright. Communication has been awful i had to call them through the number paypal to get a hold of them. my refund is pending and i should be getting replacement wing soon. Last edited by Breadz; 10-18-2015 at 03:40 PM. Reason: Added pics

10-19-2015, 02:46 AM	#9 (permalink)
theboydiddy Track Member Join Date: Mar 2012 Location: New York City Posts: 938 Drives: 370z Pearl White Rep Power: 14	Oh wow. I'm sorry you guys had to go through this. A friend of mine had full amuse kit. It did take 3/4 months for him to receive it. However communication was 100%. If I'm not mistaking he had someone personal number from Aerojacket (don't quote me on this). I purchase front amuse from Aerojacket. Duckbill and VF1 fenders from Fly1. They both replied immediately whenever I sent a email. In fact. Fly1 I dealt with some dude from there directly through facebook. Hope you get that situated AS SOON AS POSSIBLE !

10-19-2015, 09:20 AM	#11 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19833	Despicable customer service and poor quality products.

10-19-2015, 10:18 AM	#12 (permalink)
Smashley Enthusiast Member Join Date: Aug 2013 Location: Maryland Posts: 347 Drives: mt/sport/tour MB Rep Power: 12	I was considering the duckbill...I don't know now

10-19-2015, 10:57 AM	#13 (permalink)
njobe89 A True Z Fanatic Join Date: May 2014 Location: Atlanta, GA Posts: 5,227 Drives: 2013 370z BS 6MT Rep Power: 174284	almost ordered a front lip from them, glad i didn't now __________________ 2 plus 2 times 2 = ? ... hint, it's not 8 Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

10-19-2015, 11:54 AM	#14 (permalink)
tonythetiger A True Z Fanatic Join Date: Oct 2010 Location: SA, TX Posts: 1,035 Drives: 10 Nissan 370z PG MT Rep Power: 193	damn i bought my amuse front bumper from them about a month ago, they have yet to ship my purchase. My emails to them is they they plan on shipping it that week. I might just have to get my money back and go with another vendor! __________________ KWV3/Eibach/StillenG3/FI CBE+LTH+34Row/Uprev/SPL/SouthBendSS/QuaifeLSD/4.08/TommyKaira/Status/VolkZE40/AP Radical BBK/Seibon/Amuse/VIS/Sparco/WorksBellGTC/RJM/Nismo

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