major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

neveucd

So here's an update for me. AJ sent paypal an SAIA tracking number, right at the deadline for responding. However, I can't validate it because it contains letters, and everything on SAIA's website is tracking of numeric values only; so I'm still skeptical. Paypal claims they will attempt to validate it themselves. It doesn't allow me to respond on the claim, so I tried sending an email to paypal. I got a response back that seemed automated, and completely ignored my statement that I could not validate the tracking number.

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DRFTR

I called PayPal and set up that claim, but never got any of the claim info like you have, nor is it on my PayPal login. Hopefully PayPal actually filed the claim. Where on your PayPal account did you find the claim info?

neveucd

It disappeared from my initial my account page, but if you go to help, you'll see resolution center at the very bottom. If they filed it, it'll be listed there.



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DRFTR

I just checked my PayPal account for the resolution center for an open claim and there's nothing there ..... Even PayPal screwed me, this nightmare won't end.

birdman71

You called them and tried filing the claim? Due to it being through the Gift route it may not show up in your paypal account it may go to a special department. I'd call paypal again and make sure the claim has been filed for you at least and it is still active.

Should also try for a claim number and a claim handlers name

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ZeeingAround

The website only lists a Gmail account now. Was there an address given when you sent the paypal? Where are they located?

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neveucd

All I have and Facebook. They are in Cali somewheres.



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neveucd

Oh and it turns out Aerojacket sent Paypal a bogus tracking number, so they contacted them again.

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ZeroZ34

really? Daaaaaaaaamn

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DRFTR

These guys are ridiculous!!!!

ka24king

From what I've experienced with any body parts from fly1 to aerojacket a 3-4 month wait is to be expected. I just forget I even ordered them or it will eat at me every time a week goes by and I still have thousands of dollars floating around out there. Haha

birdman71

I'm waiting on a CF SS hood and CF RS1 Fenders from Fly1 right now haha coming up on a month and a half or so and I should be picking up next week or so though. Then again when they are shipping it after getting it its a different story haha, I'm local to both Aerojacket and Fly1 Motorsports. Still have to forget about ordering the stuff sometimes though like your were saying

As for Aerojacket sending a bogus tracking number, that's bad form and I, personally or business-like, do not support Rich's decisions at this point
I've tried contacting him via text and called him and the first time, even tried to see if he would take an order for an answer and nothing. So I don't know what else I can do at this point. Even drove by the shop sometimes during my lunch break to see if their garage is open and they have it closed, even during the day. Do not know if they are keeping it closed on purpose or they are just literally aren't there. I haven't heard of them moving. I know Fly1 Motorsports recently moved from Gardena, CA to La Habra, CA but that's a different story. I would let paypal take your claims the way they do process them. Seems like the only rational way at this point.

Sorry guys

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ka24king

At least fly 1 sort of keeps in contact at least enough for me not to be concerned. I should be getting my fenders this week. I ordered them sept 28. But we have had SEMA and a bunch of holidays between that time

neveucd

Yea there's absolutely no reason to justify Aerojacket lying to the customer (me) for the past two months regarding my bumper being shipped and then providing a tracking number to paypal as part of a claim investigation that doesn't even work. I think they are just wasting time until the claim period elapses or keeps getting extended. Paypal pushed it out another week for AJ to respond with a new one. This is stupid. I don't even bother contacting them directly anymore.


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neveucd

I waited two months or less when dealing with Fly1 regarding my rear bumper shipment, and Lohit was constantly keeping me informed (and that's with returning one that wasn't to the quality I wanted). Only reason I didn't go that route, was because of price. I know where I f'ed up now.


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