major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

neveucd

And they are still using the same exact shipper unfortunately for me. . I understand that if I filed a claim and got a refund, I'm liable to return what has shipped...but that's if anything has shipped in the first place. So far nothing. And as others have mentioned, as soon as that claim goes through, they magically ship the product. Funny how that works out. I'd just appreciate it, if they gave some realistic/truthful information and not just more of the same I've received weekly. That way I'd know what to expect and could prepare thy

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birdman71

I can understand that and does seem like the only way people do get contact out of them with everything going on.
I have a feeling that Rich is contacting the people, whose claim's are accepted through Paypal, due to an additional third party mediator which now sets a time limit for Aerojacket to respond to Paypal and get the product to the customer, otherwise they will refund the money and Aerojacket keeps the part, wherever it may be; production, in the shop, shipped, etc.. Also I can see Aerojacket trying to ship the parts to paypal claims people first because it would eliminate Rich having to refund money he doesn't have liquid right now due to recent events.

Just got to keep following up and see what happens. Either way it will get taken care of, Paypal or Aerojacket Parts.


Also for everyone thinking that I am easily talking to Rich through this mess due to knowing things; I haven't had any contact with him from attempts either. I have a feeling it's because this whole mess is going on and I don't have a current order that is being bought or needs delivery and has a claim open personally. Talking to me for the little bit he would about the parts you guys want, wouldn't do much besides delay him working on things to get your guys what you want.
Still trying nonetheless.

What I know is based off a small group of family/friends/business partners. I know Rich hasn't asked me to help out here on the forums and from the jist (what Zero34 said earlier) of it they aren't coming back to the forums.
Being able to feel for Rich at this moment and being his friend and owning parts from him that were delivered (to my apartment and met with me since I live 5 mins from the shop or so) within 2 weeks with production time, makes me believe that this is a major hiccup in his business and personal life and is trying to make right by it the customers that have been out on products.

Want to make sure everything on the forums goes smooth for the forum members that bought parts and need them or need them fixed get helped. Not only will it help alleviate situations like; a worse case scenario here on the forums from happening... again.., customers have products and Aerojacket is able to work through everything owed to old customers, backordered to new customers and build for future business


For the people who have claims out there, How long do you find Aerojacket taking to contact paypal or contacting you. I know I saw a couple of different answers in posts as to when Aerojacket contacted you after the claim was filed. Was wondering more or less days and hours just because if it is within 24 hours of the claim being filed and they contact you, then it does seem like an expedited solution for customers here because Paypal usually gives Sellers on Personal Accounts 30 days to respond. Do not know what deadlines they have to meet as a Paypal Business Account.

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DavidZ370

Stop wasting your time file a claim i guarantee you once they see that you've filed they'll contact you, seems the norm these days! 3 months? you have to be F*ing kidding me man, you got some patience.

neveucd

I've had other issues to keep my occupied, like hydro locking my engine . But now that that's fixed, I just want my damn bumper.


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ZeroZ34

I filed a PP claim late one afternoon and received a PM from Alex the following morning. If that answers your question Gavin ^

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neveucd

Did you file a dispute first for open communication with them for resolution and then elevate to a claim or immediately jump to claim? I'm looking at it now.


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birdman71

Most likely everyone went straight to a claim.

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birdman71

So that is one within 24 hours of the claim being made. Thanks Jose!

Whom else?

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Gthdavid

Hey guys, so I recently ordered a carbon fiber duck bill type 3 from aerojacket, I got the email that said my order went through and also there was a sections that said, "Shipping Information", and that said 3-5 days under it. I know it's probably going to take more time than that obviously. What I wanted to know was what is the best way to contact them. I've sent an email and I've tried reaching them on here. If anyone knows a better way please let me know

DavidZ370

ohhh gosh, good luck getting your duckbill.

DEpointfive0

You're a bit SOL. No one can get ahold of them... That's why I tell people to go with Fly1, sure, you sometimes pay a bit more, but you'll actually get the parts you paid for....

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Gthdavid

Yea I was thinking that to, but I did try them over Facebook and luckily got a reply, they're just sending out a lot of type 3s over the holiday and I will get my tracking # as soon as it gets sent out

DRFTR

How did u make contact on FB? Their page or through messenger? I still can't get through to them.

neveucd

Use fb messenger.


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Gthdavid

Yea, I sent them a message over fb and they replied within 2-3 days