major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

TejanoD's Z

I too have been trying to contact them. Ordered the fenders back on 1 Nov but have not received any feedback except when I placed my order. I have been also dealing with someone name Alex at the same email on their page. When i was trying to place my order they were answering very fast but now nothing.

Breadz

yeah i got awful response times with alex AFTER i paid

TejanoD's Z

So here is an update I kept trying to contact Alex to no avail. Made a claim with PayPal and all of a sudden I got a shipping notice and date. Just got the fenders today. So far everything looks good but the area where the turn signal goes is not cut that well. But I got them finally.


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DRFTR

I'm the OP.... Still no contact from them for me. I'm calling PayPal tomorrow, enough is enough.

Sparxfly

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday

birdman71

Glad you got your fenders, now the claim can be closed/cancelled. Try and give Rich and Alex the least amount of headache with completed items, so they can try and get others their past due parts.

As for the side-marker hole, post closer pics of the imperfections?

I would suggest doing so to get your money back at least. But at that point if they refund you and you get the parts from Aerojacket you do have to ship them back and are legally liable if you do not.

I would suggest calling paypal and seeing what they can do for you if you do not want to take a chance. I know Fly1 Motorsports has good products as well.
But from what I understand Rich and Alex (Aerojacket) are still in business and will be finishing orders that were received prior to a certain date and then sticking to only Body Kits. All the misc. pieces like Hoods, Fenders, Side Skirts (unless included in the Body Kit) and Side Blades, spoiler etc.
I believe due to personal issues he has had to cut business expenses drastically after getting all the pre-paid parts out.

AT NO POINT HAS RICH OR ALEX STEPPED AWAY FROM AEROJACKET AND WILL NOT FULFILL ORDERS. THEY HAVE EVERY INTENT TO FULFILL ORDERS TO CUSTOMERS, but it's just taking a bit longer.

I am not part of Aerojacket or their company, but have close relations with Aerojacket, Fly 1 and other companies that have invested close relations with Rich. As for what Rich will continue to sell through Aerojacket that is what others have heard. They are both great guys and have good heads on their shoulders. THEY ARE NO A GTM/SAM. They are just having a rough patch like a back order.

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DRFTR

How did you make contact???????

slammedsammy

very interested in this thread. dying to get my hands on a duckbill and some side-blades....

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birdman71

Well Aerojacket is closed and Fly1 is having 20% off everything Cyber Monday sales. Fly 1 and Aerojacket were the same company pretty much except run by separate people.

Lohit has great response times I know that for sure. They have the Type 3 duckbill spoiler and side-blades too

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Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan

slammedsammy

Really? Does it require a code or something? I can't get it to apply any sort of discount.

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"It's nice to be important...but it's more important to be nice."

slammedsammy

Nevermind! Got it. Code is: cyber20 if any of you are interested!

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"It's nice to be important...but it's more important to be nice."

leatherface24

Redacted

leatherface24

Im having the same issue. I purchased a wing on ebay from them and they never shipped anything or responded to me or Paypal after I filed the claim. The other thing that kills me is that they post on these forums and still never get back to me after I have messaged and called repeatedly. After I got my money back from Aerojacket through my paypal claim, I decided to purchase the wing from Fly1 and mentioned my issue with Aerojacket not shipping my item and never responding. Lohit was super quick and nice to respond to me when I went to place my order but now doesnt respond to my emails or calls. I had to open up a dispute and im going to do a chargeback on my card as I see its pretty much the same issue all over again, especially if Aero and Fly1 get their parts from the same people. Screw that mess

birdman71

They do not get their parts from the same distributor. They make the parts themselves at different shops just the same way with same molds etc. Completely different companies, yet like sister companies.

Lohit and Fly1 are completely separate from Alex and Rich at Aerojacket. Lohit has outstanding customer service and response time and still should be a trusted source to buy from. I know I will be buying from him here soon in the future

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Birdman's Build:
Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan

leatherface24

Thanks for clearing that up l if that is the case. He's responded to me now in all fairness. It's not a knock on him as he was nice enough to honor a black Friday deal after the day passed for the offer. The thing I can't stand is vendors that are so quick to take your money but then never respond again. Before I go any further with my experience, I'll wait to see how quickly things are handled. I've been screwed in the past for thousands of dollars due to situations like this so hopefully you'll pardon me for being quite sensitive to this stuff.