i had an amuse bumper ordered with them as well. after a month and a half and then finally getting a tracking # the bumper sat in their warehouse for another 2 weeks after they sent me a tracking # before i finally got hold of them and had the order cancelled and got my money refunded. i would go with another vendor, i had to send several emails and constantly call them just to get an answer from them. :shakes head:

Would be helpful if the vendor's that are on this site would come on and post in topics like this from time to time to explain what was going on with some orders.

I understand that some of these shops or businesses get busy at times but send a quick email stating the status on an order would be helpful for the guys that use this site. :twocents:

Sorry to hear about your troubles fellas.

Was about to order some stuff from them, glad I didn´t pull the trigger.

Sub'D

I guess I wont be ordering from them any time soon, Damn, that bill though looks nice.

I've dealt with numerous shops & vendors and the only place I would consider has good communication is Bulletproof & corner3garage. Anywhere else... don't hold your breath. Hope everything works out op!

I bought a CF duckbill from them on 9/10/15, I didn't get the part until the first week of Oct. I emailed several times, and the only times I heard back is when I threatened to file a claim with Paypal. They are shady at best

I have worked with both AJ and Fly1. Their parts come from the same place. Lohit at Fly1 has amazing customer service and follows through in an extremely timely manner. Rich at AJ is difficult to get ahold of at times (I believe there is one or two other employees), but he does follow through. They do use a rather shitty shipping company (custom global logistics), but my full CF Amuse kit and hood arrived undamaged.

I hope this all works out for you. From the pictures, it looks as if most of that could be polished out easily. Trust me when I say you'll see far worse done with some normal driving from rocks and stones.

I too have couple of experience with Aero jacket and Fly1 Motorsport.

It is true that Aero jacket needs to work on their customer service but they have always pulled through for me, the lead time is a little long though so you need to have a little more patience when it comes to dealing with them.

As for the relationship between AJ and Fly1, they are two separate companies but they do work with each other as far as I know, so I shouldn't worry if some items are shipped from Fly1. Lohit from Fly1 is a very reputable guy, he helped me quit a bit on my projects.

I think most of AJ's parts are made to order so the lead time is generally greater than companies that stock their items. It would be even longer if their manufacturer is in Thailand (can't confirm that).

Still havent received my replacement wing and they wont contact me.
also the refund they are sending me has been denied by their bank.
Update
recieved my refund now waiting for replacement wing

I emailed them on sunday and they stated my bumper was going to be shipped this week. well its friday no response and emailed them again about the status of my bumper. looks like im going to have to request my refund.

Sorry to hear about your issues. Sometimes shops do get very busy, and other times they just don't have the procedures implemented to ensure that orders don't fall through the cracks. Not trying to take a side on either team, just hoping I can give some insight. If there's anything I can do to try to help as a member of the community let me know. Good luck!

-Seth

So I created this thread on 10/17/15, I have YET to hear anything from AEROJACKET. No call, PM or otherwise. It's so frustrating because I just wanted to finally build my car the way I planned. if anyone has received any contact from AEROJACKET recently please let me know.

Like you know I did reach out to them and have no response either :ugh2:

10/19/15 was the last time they were in here.

I would continue to try their business # at this point.


Sorry!

just terrible, sorry you have to go through this bro