You called them and tried filing the claim? Due to it being through the Gift route it may not show up in your paypal account it may go to a special department. I'd call paypal again and make sure the claim has been filed for you at least and it is still active.

Should also try for a claim number and a claim handlers name

The it's a miracle update: despite a non working tracking number, AJ finally came through and my bumper & lip showed up today in workable condition.
https://uploads.tapatalk-cdn.com/201...ce5c0da512.jpg

I guess all it takes is paypal claims harassment for a refund, as was previously stated. I'll close mine. Hope they can do the same for op.


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I saw Rick at my shop 168 Motoring yesterday and talked to him a bit about missing orders for some friends of mine. He is still currently working on getting orders out to people from what I understand. Although this is happening slower than customers would like.
He is also very aware of this thread. Now that neveucd has received his bumper hopefully the OP will be receiving his parts here soon.

Very nice, glad you got your parts!

still trying to get my stuff.. i want to cancel and get my bumper

A quick update on my order, I finally received my order however my front bumper was damaged from shipping. I requested another bumper but havnt heard anything from them. I really want my money back , honest truth areojacket just sucks with customer service

I thought you got your Amuse bumper back in December! Did you just barely get around to checking it or did you reject the shipment back then or something else? This is exactly what happened to me, and it took them another 2-3 months to send another one. If you are still within the PayPal window, file a claim to escalate the issue asap. It will put them on notice, and PayPal will only give them a limited time to respond before deducting funds from their account. Email AJ pictures of the damage and keep record of all conversations. Spam their Facebook, email and PayPal with messages.


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:iagree: Can't say much more about it. If you guys bought it on a Credit Card dispute the charge and have it refunded. I'd do everything that they said above though. That's all you can do. Eventually you will get your money back or a part from AJ. That seems to be the only way to reason with Rich now. :shakes head:

They said on the 5th that my stuff was picked up that day (and I'd be contacted min)but I haven't gotten any contact from the shipping company

This is really messed up!! I just sent a fb message to Aerojacket stating that I was interested in the DF1 Diffuser. I received a message back from them within 10 minutes. Seems like they are quick to take your money but could give two sh*** about you after that. I am glad I saw this before pulling the trigger. :wtf2:

i ordered full amuse kit with wings from AJ on 23/12/2015. before that they were really quick to response. but same thing with the rest of the guys, after payment was made, everything slowed down really bad. i had to send multiple messages until they finally replied me.

even worse i live in Asia which i suspect will take even longer time for them to ship. it has been nearly two months now and no signs of them wanting the get my items on the plane for shipment.

the recent one was that they last told me last week that my package is now being scan at US Custom and can take up to two weeks before they can release it. i suspect that could be a lie from them to buy time, based on what i already read on this thread.

still contemplating whether i should get a refund soon from paypal. god knows whether they are telling the truth or otherwise.

Make sure you don't wait too long and figure out when the deadline to file a claim is. That way you can make a claim the day before your deadline. Hopefully you paid with the Goods and Services and made him pay the 3%. Otherwise this could be a bit rough for you, claim services when paid through sending money to friends or family give very little effort due to their claim guidelines.

yup i did pick goods and services, and ive got until May before i decide to file a claim. hopefully my package will arrive well before that. thanks for the tips!

So is Fly 1 still reputable?

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you mentioned 3%. does that mean he has to pay an extra of 3% of the total payment i made to them on paypal if i were to claim back?