Nissan's Contact for Professional Answers

AngelNismo · 06-12-2015, 10:24 AM

Guys I respect everyone's knowledge on here but I'm wondering, anyone has Nissan's official tech support contact because honestly speaking, the people at the dealership no squat and sometimes people in forums may not always know the correct answers.

Exhaust · 06-12-2015, 10:27 AM

Quote:

Originally Posted by AngelNismo

Guys I respect everyone's knowledge on here but I'm wondering, anyone has Nissan's official tech support contact because honestly speaking, the people at the dealership no squat and sometimes people in forums may not always know the correct answers.

Local reputable tuners are a good source of info when building the car. Generally I would trust the stealership or you could always email corporate. if you are that insecure about information being provided, read the manual or get educated.

scottIN · 06-12-2015, 02:15 PM

I'd venture to guess that the collective knowledge of this forum is greater than anyone you will find at Nissan.

kenchan · 06-12-2015, 02:23 PM

thats a trap of some sort.

cooltoy · 06-12-2015, 02:34 PM

Quote:

Originally Posted by AngelNismo

Guys I disrespect everyone's knowledge on here but I'm wondering, anyone has Nissan's official tech support contact because honestly speaking, the people at the dealership no squat and sometimes people in forums may not always know the correct answers.

Fixed.

Zbrah · 06-12-2015, 02:37 PM

Nissan Consumer Affairs
P.O. Box 685003
Franklin, TN 37068-5003
Phone: (800) NISSAN-1 (or 800-647-7261)

Monday through Friday:
7:00 AM to 10:00 PM CST

Saturday:
7:00 AM to 5:00 PM CST

NMAC-financed loan or lease*
Nissan Motor Acceptance Corp. (NMAC)
For Retail Loan Customers: (800) 456-6622
For Lease Customers: (800) 777-7018

Monday through Friday:
7:00 AM to 7:00 PM, Central Time

*Non-NMAC finance questions should be addressed to your finance company.

EV Customer Support Team
Phone: (877) NO GAS EV (or 877-664-2738)

Monday through Saturday:
7:00 AM to 11:00 PM, Central Time

Chat Now with an EV Support Team Member

Nissan Commercial Vehicles
Consumer Affairs and Roadside Assistance
Phone: (877) NIS-NCV1 (or 877-647-6281)

Monday through Friday:
7:00 AM to 6:00 PM, Central Time

End-of-Lease Questions Only
Phone: (800) 778-4211

Monday through Friday:
8:00 AM to 6:00 PM, Central Time

NMAC Mailing Address
NMAC
P.O. Box 660360
Dallas, TX 75266

NMAC Package Delivery
NMAC
8900 Freeport Parkway
Irving, TX 75063

kenchan · 06-12-2015, 02:42 PM

show off

Zbrah · 06-12-2015, 02:45 PM

ORANGE screen name!!

DIGItonium · 06-12-2015, 03:33 PM

This is going to sum up NNA's response:

Orange Peel - It's normal.
Throttle lag - It's normal.
Car won't start, steering lock failed. - Take it to dealer to get it diagnosed. Pay to replace the known good battery. Replace ECU. Then later realize there's a TSB for steering wheel lock.
Oil recommendation - Use Nissan's ester oil.
Noisy valvetrain - Use Nissan's ester oil.
CSC failed, lost clutch pedal pressure. - Take it to dealer to replace CSC and/or master cylinder. Possibly end up replacing the clutch disk.
Loss of power, high oil temperature. - Take it to dealer to get it diagnosed. After a few trips, get NISMO oil cooler, but voids warranty.
Intermittent throttle response. - It's normal. Take it to dealer to get it diagnosed. Replace battery. Replace other things. Then realize it's a faulty brake switch all a long.
High pitched whine. - After being told to make several trips to the dealer, finds out noise coming from ECU. Replace ECU.

SouthArk370Z · 06-12-2015, 07:41 PM

Quote:

Originally Posted by scottIN

I'd venture to guess that the collective knowledge of this forum is greater than anyone you will find at Nissan.

There may be someone at Nissan that knows more than the collective here but I seriously doubt that you will get the opportunity to talk to him/her. The person you talk to at Nissan will probably be reading from a script and won't really know what they are saying means. From my experience, dealers/service depts will out and out lie to you.

DEpointfive0 · 06-12-2015, 08:02 PM

Me

/thread

jpkirk · 06-13-2015, 11:43 AM

Quote:

Originally Posted by scottIN

I'd venture to guess that the collective knowledge of this forum is greater than anyone you will find at Nissan.

You will be assimilated!

Read T · 06-13-2015, 01:57 PM

Their answer will be "take it to the dealer"

Then if it's like my dealer, they will change your water pump and forget to put any coolant back in so your car overheats about a mile outside of the dealership. And they will overtension the belt, so the next day it explodes and you lose power steering, cooling, alternator.

yay dealerships.

Read T · 06-13-2015, 01:58 PM

Nissans certified techs also asked me how I got an R33 imported over here legally when they saw my stock S14.

axmea? · 06-14-2015, 01:44 AM

Find a tuner in your area who specializes in Nissans or get to know a GTR tech or go here.

06-12-2015, 10:24 AM	#1 (permalink)
AngelNismo Base Member Join Date: Apr 2015 Location: Brooklyn, New York Posts: 141 Drives: the speed limit... Rep Power: 11	Nissan's Contact for Professional Answers Guys I respect everyone's knowledge on here but I'm wondering, anyone has Nissan's official tech support contact because honestly speaking, the people at the dealership no squat and sometimes people in forums may not always know the correct answers.

06-12-2015, 02:15 PM	#3 (permalink)
scottIN Track Member Join Date: Aug 2011 Location: New Castle, Indiana Posts: 764 Drives: '12 370Z Rep Power: 55	I'd venture to guess that the collective knowledge of this forum is greater than anyone you will find at Nissan. jaytirbhaw, SouthArk370Z, JARblue and 2 others like this.

06-12-2015, 02:23 PM	#4 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	thats a trap of some sort. jpkirk likes this.

06-12-2015, 02:42 PM	#7 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	show off Trips and jpkirk like this.

06-12-2015, 02:45 PM	#8 (permalink)
Zbrah A True Z Fanatic Join Date: May 2013 Location: The370Z.com Posts: 4,956 Drives: 370Z Rep Power: 5452	ORANGE screen name!! Trips, kenchan, JARblue and 3 others like this. __________________ Last edited by Zbrah; 06-12-2015 at 02:59 PM.

06-12-2015, 03:33 PM	#9 (permalink)
DIGItonium A True Z Fanatic Join Date: Jan 2009 Location: Kansas Posts: 3,800 Drives: 09 Z34-TT 6MT Rep Power: 43	This is going to sum up NNA's response: Orange Peel - It's normal. Throttle lag - It's normal. Car won't start, steering lock failed. - Take it to dealer to get it diagnosed. Pay to replace the known good battery. Replace ECU. Then later realize there's a TSB for steering wheel lock. Oil recommendation - Use Nissan's ester oil. Noisy valvetrain - Use Nissan's ester oil. CSC failed, lost clutch pedal pressure. - Take it to dealer to replace CSC and/or master cylinder. Possibly end up replacing the clutch disk. Loss of power, high oil temperature. - Take it to dealer to get it diagnosed. After a few trips, get NISMO oil cooler, but voids warranty. Intermittent throttle response. - It's normal. Take it to dealer to get it diagnosed. Replace battery. Replace other things. Then realize it's a faulty brake switch all a long. High pitched whine. - After being told to make several trips to the dealer, finds out noise coming from ECU. Replace ECU. Trips, Streetlife, Z_ealot and 8 others like this. __________________

06-12-2015, 08:02 PM	#11 (permalink)
DEpointfive0 A True Z Fanatic Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17152	Me /thread DIGItonium, Trips, JARblue and 3 others like this. __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

06-13-2015, 01:57 PM	#13 (permalink)
Read T A True Z Fanatic Join Date: May 2012 Location: Raleigh, NC Posts: 1,046 Drives: 11 Nissan 370z BC 6M Rep Power: 19	Their answer will be "take it to the dealer" Then if it's like my dealer, they will change your water pump and forget to put any coolant back in so your car overheats about a mile outside of the dealership. And they will overtension the belt, so the next day it explodes and you lose power steering, cooling, alternator. yay dealerships. __________________ 2011 Nissan 370z Black Cherry Sport Pkg - Daily Driver, , 1960 Morgan +4 fun car, 1986 BMW 325ES, 1998 M3 and 1996 Spec Miata - Race Cars SUPPORT TEAM WINSOME RACING - WRL, CHUMP, LEMONS

06-13-2015, 01:58 PM	#14 (permalink)
Read T A True Z Fanatic Join Date: May 2012 Location: Raleigh, NC Posts: 1,046 Drives: 11 Nissan 370z BC 6M Rep Power: 19	Nissans certified techs also asked me how I got an R33 imported over here legally when they saw my stock S14. __________________ 2011 Nissan 370z Black Cherry Sport Pkg - Daily Driver, , 1960 Morgan +4 fun car, 1986 BMW 325ES, 1998 M3 and 1996 Spec Miata - Race Cars SUPPORT TEAM WINSOME RACING - WRL, CHUMP, LEMONS

06-14-2015, 01:44 AM	#15 (permalink)
axmea? A True Z Fanatic Join Date: Apr 2012 Location: SoCal Posts: 6,243 Drives: WELL ZED PW 6MT Rep Power: 53242	Find a tuner in your area who specializes in Nissans or get to know a GTR tech or go here. __________________ >MyZ's Album< NISMO Convert/ECUTEK/Takeda CAI/F.I. HFC NR CB Carbon/F.I. 34 Row Oil Cooler/4.08 Final Drive /Powertrix+Swifts/Hotchkis/SPL/Whiteline/TWM/Zoom Engineering/EVO-R/AeroJacket Vented CF Fenders + CF Spoiler/Avant Garde-WORK/NST/Morimoto Halo/STi Clear Lenses/Carbon Signal Automotive/RJM Performance/ZSpeed Clutch Flywheel CSC delete

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