Dealarship problems anyone know how to resolve?

HEK · 03-22-2015, 03:07 PM

Can I ask if this was your first dealing with a dealer?...I have since 1976 bought brand new cars and have learned to step away when I get BS, simple. My stepdaughter bought a car via internet and we both drove to FL to see the car which we did not get it but were able to negociate a price lower from another dealer down the road on a similar car. Can I ask your age, because if you're young/ female or a foreigner they will take advantage of you, dealer scumbags tactics, sorry to read such case, good luck

lawyer yp and call the BBB

bvl · 03-22-2015, 04:16 PM

1. You got a decent price on a car
2. The few hundred in extra fees is annoying but some you are getting b ack
3. You learned a very valuable lesson, which is worth a few hundred too

Life is too short to get hung up on relatively little things. In the future remember to be prepared to walk. This was your key mistake. You were very vested in getting the car,
you drove a long way, and the dealership used that to their advantage.

The credit reporting is normal: there is nothing you can do about that. They will run your numbers instantly with multiple banks, and you may take a 'hit' that will recover quickly. Credit reporting is a game. Want to not play it? Then remember in the future, have cash.

I financed part of a few cars in the past 3 years because rates are low and it gave me bargaining power but I was ready to simply write a check for the full amount if there were any shenanigans.

Funny how that goes a long way with the Finance manager to get the best rate, and in 2 of 3 cases they bettered my pre-approved rates by a quarter. Make them work for you.

Until then, enjoy the ride.

- b

RonRizz · 03-22-2015, 05:17 PM

First mistake was asking a salesman to do a walk-around inspection for you.
Second was not walking when they F@#$ed you with the finance rate.
I hope you get it all hashed out

NefariousZ34 · 03-22-2015, 08:30 PM

Thanks for all the replies I did complete a complaint to the BBB and the consumers affairs for my state. I have before and after pictures. The worse part is the local stealer ship making it worse not better. Those few pictures I posted are nothing there are many more but the post local dealarship did most of this. They buffed the hell out of the rear quarter panel in front of the wheels so must so it almost looks grey. I believe they lied about installing a new shift assembly.

**To be clear I have not been back to the original dealership only spoke over the phone. They did not do the clay bar buff and wax job. I was going to have a specialist with great reviews in the area when the service adviser said ya he used them and they do great work but know he has his detail-er does his and looks just as good. I don't want to spam this thread with all the pictures but I have alot.... It is everywhere on the car ***EXCEPT ON THE ROOF AND HOOD!**** this baffles me because yes they were suppose to do the whole car but the roof and hood was the problem not the rest of it there was som lite scratching but nothing as major as now. I think the paint may be done for that's why I'm so pissed and no one owns up to **** anymore even if you confront them before leaving. I have original pictures found in the introduction page and post pictures after the local dealership did the job.

The rim is suppose to be fixed on Wednesday at a different location. So I have a problem from two dealerships now instead of one I am starting to think the person who said cancel the extended warranty plan is right because that's right at 2k I should get back at least that's a start on a new paint job...

I don't disagree with a lot of you but I was running out of time and had no alternate vehicle. So I was determined to buy a **New or like new Nismo 370z** I should have walked on this with the rude *** salesman, messing with numbers and saying they aern't responsible for the wheel key etc. A lot of you pointed out that I don't have it in writing I do have recorded calls though

Also that I bought a "CPO" and it is listed as such is my in writing. Through Nissan's website it has to meet certain criteria to be a CPO. So being that it says in contract CPO then is that not in writing that all this BS should not be there shifter loose, bad paint, wheel damage, illegal tint, etc...

Yes I am young 26, yes I did state that this was my first and last damn time I deal with a stealarship. However I'm not stupid, I did my research the best I could. CPO is listed on Nissan's website read that and tell me I'm wrong and that this is ok. I did go to Nissan they can't do anything. Lastly yes at this point I'm thinking **** their arbitration agreement... They did not meet their agreement as far as the vehicle condition and standards therefore I believe that might be enough for a lawyer to void the arbitration part of that agreement both sides sign if one doesn't hold up does that not void the agreement entirely.

As far as enjoying the car that's out of the question at this point I wish I would have just bought the new 2014 right at 40 or hell a 2015 for around 45-46 at least then I wouldn't be dealing with this ****. Why buy a car with 7k miles for 35 that's going to need a 4k paint job and 500 or so in other repairs the dealership wont fix when I could have put that towards a new one that actually was on the showroom floor.

Oh and for the comment runnning it into their GTR cheap bastards didn't have one.. Maybe if they were closer I could have ran it through their showroom floor and take out the juke and altima **Sarcasm**

I understand what all of you are saying and I appreciate the advice and comments and don't worry I did learn a valuable lesson. Don't sign a contract with a dealership. Don't go to a dealership... order the car you want go up with a lawyer and notary to pick it up record everything and give them cash tell them **** you and have a nice day.

Unfortunately looks like I might be coming out upside down on this car because I'm thinking about selling it and getting away from Nissan entirely. Since technically they don't really exist in the U.S. anyway just buildings with their name on them.

That's about all the advice I think I can take or need unless a lawyer or someone who knows exactly what to do PMs me. I never did get a PM from the one mentioned that may know a fix. But I do appreciate all the advice, responses, and concern even if some of it was a little trolling.

Z-Girl 12 · 03-22-2015, 10:03 PM

Wow totally sucks...i would have walked out when I saw the curb rash liar. I hate liars...freakin losers. I hope it works out for you.

bvl · 03-23-2015, 07:23 AM

Ah...to be 26 again. My world was my car and anything about it wrong was the end of said world. Alpine White GSR I tracked at the time. I remember when my ex scratched the wing with the garage door....

You saved 10K for 7K of miles which is *nothing*. I don't think its a bad deal. I understand I cannot see the paint and what it looks like, but I would think a new paint job is a *bit* extreme.

Professional details do wonders. The Nissan's paint is not what I would call think: I and many others run clear bra on part of the car to help and you should do the same once its looking pretty.

Anytime you bring in a lawyer you typically lose out: they are not free. Only in extreme cases where their fees would be recouped (full lemon law, breach of warranty) is it a slam dunk.

You already were a tad rash getting the car, don't be too rash getting rid of it and losing more coin. Give it time to work out, and drive the snot out of it.

Its the same car you said drove like any other Nismo: how can you not enjoy that?

The ZR you see on the left: we got used with 2400 miles. My 335d: 32K. X1? 21K. Cayman? 15K. I have not bough a new car since 2001, which was a WRX 5 door.

No car was perfect from the exterior: paint chips, scratches I could buff...but the cost savings got me a Cayman.

- b

brancky3 · 03-23-2015, 07:37 AM

Take it one step at a time. Cancel the warranty, contact a professional detailer, and go from there. You got a great price - if there was a Nismo for that cheap around me I would have bought it over my base 2014 in a heartbeat.

Z-Girl 12 · 03-23-2015, 08:24 AM

Quote:

Originally Posted by bvl

Ah...to be 26 again. My world was my car and anything about it wrong was the end of said world. Alpine White GSR I tracked at the time. I remember when my ex scratched the wing with the garage door....

You saved 10K for 7K of miles which is *nothing*. I don't think its a bad deal. I understand I cannot see the paint and what it looks like, but I would think a new paint job is a *bit* extreme.

Professional details do wonders. The Nissan's paint is not what I would call think: I and many others run clear bra on part of the car to help and you should do the same once its looking pretty.

Anytime you bring in a lawyer you typically lose out: they are not free. Only in extreme cases where their fees would be recouped (full lemon law, breach of warranty) is it a slam dunk.

You already were a tad rash getting the car, don't be too rash getting rid of it and losing more coin. Give it time to work out, and drive the snot out of it.

Its the same car you said drove like any other Nismo: how can you not enjoy that?

The ZR you see on the left: we got used with 2400 miles. My 335d: 32K. X1? 21K. Cayman? 15K. I have not bough a new car since 2001, which was a WRX 5 door.

No car was perfect from the exterior: paint chips, scratches I could buff...but the cost savings got me a Cayman.

- b

Now that is some wise advice....

NefariousZ34 · 04-24-2015, 05:06 PM

Nissan Corporate did get involved and I came out much much happier with a car that doesn't seem to have any issues as you can see

I'm very relieved now, it was to the point I was calling around for lawyers, contacted the BBB, and atorney's general. In the end it was NISSAN CORPORATE who helped me. The dealership just insulted me with a lowball pay off and lied on their response to complaints. Thanks for all the support and advice especially DYNAZOR for taking time to pm me and walk me through that struggle!

Zipper 104 · 04-24-2015, 05:39 PM

Glad to see you got that sorted out. It would have killed me.

Nice wheels, BTW.

104

NefariousZ34 · 04-24-2015, 09:38 PM

Thanks Zipper 104 at first I was against the rims but they are starting to grow on me.. I think they will be able to hold up better than the older nismo rims rock chips were murder just on the short time I had that car I would see new little nicks around the edges. I loved the color and style 13/14 nismo rays but the paint on them didn't seem to like rocks just like our bumpers and hoods lol

SwissCheese · 04-24-2015, 10:41 PM

Quote:

Originally Posted by bvl

1. You got a decent price on a car
2. The few hundred in extra fees is annoying but some you are getting b ack
3. You learned a very valuable lesson, which is worth a few hundred too

Life is too short to get hung up on relatively little things. In the future remember to be prepared to walk. This was your key mistake. You were very vested in getting the car,
you drove a long way, and the dealership used that to their advantage.

The credit reporting is normal: there is nothing you can do about that. They will run your numbers instantly with multiple banks, and you may take a 'hit' that will recover quickly. Credit reporting is a game. Want to not play it? Then remember in the future, have cash.

I financed part of a few cars in the past 3 years because rates are low and it gave me bargaining power but I was ready to simply write a check for the full amount if there were any shenanigans.

Funny how that goes a long way with the Finance manager to get the best rate, and in 2 of 3 cases they bettered my pre-approved rates by a quarter. Make them work for you.

Until then, enjoy the ride.

- b

This brings up a question from me: If you are travelling some distance for a car, how do you go about it without letting the salesman know? Do you just contact them before hand, but play it off as if you live in town?

Quote:

Originally Posted by NefariousZ34

Oh No! They put your steering wheel on upside-down! Lol, j/k, the car is beautiful!!

Spooler · 04-25-2015, 12:27 AM

Nice ride, glad it worked out for you.

Drakonis GTR · 04-25-2015, 06:10 PM

Congrats on getting everything worked out! At least now you can relax and enjoy what you were hoping to get right from the onset. Welcome to the club man!

kay.zee · 04-25-2015, 08:45 PM

Wow that's a lot of hell to get a car , good thing it worked out

03-22-2015, 04:16 PM	#32 (permalink)
bvl Enthusiast Member Join Date: May 2011 Location: PA Posts: 362 Drives: MB Roadster (sold) Rep Power: 14	1. You got a decent price on a car 2. The few hundred in extra fees is annoying but some you are getting b ack 3. You learned a very valuable lesson, which is worth a few hundred too Life is too short to get hung up on relatively little things. In the future remember to be prepared to walk. This was your key mistake. You were very vested in getting the car, you drove a long way, and the dealership used that to their advantage. The credit reporting is normal: there is nothing you can do about that. They will run your numbers instantly with multiple banks, and you may take a 'hit' that will recover quickly. Credit reporting is a game. Want to not play it? Then remember in the future, have cash. I financed part of a few cars in the past 3 years because rates are low and it gave me bargaining power but I was ready to simply write a check for the full amount if there were any shenanigans. Funny how that goes a long way with the Finance manager to get the best rate, and in 2 of 3 cases they bettered my pre-approved rates by a quarter. Make them work for you. Until then, enjoy the ride. - b Limeybastard and JDM-JUNKIE like this.

03-22-2015, 05:17 PM	#33 (permalink)
RonRizz A True Z Fanatic Join Date: Aug 2011 Location: Pine grove, Pa Posts: 2,136 Drives: 2 feet, 3 pedals Rep Power: 6775	First mistake was asking a salesman to do a walk-around inspection for you. Second was not walking when they F@#$ed you with the finance rate. I hope you get it all hashed out __________________ P99rs Head Unit--- Amps- 2 Pioneer Prs800d --- Zapco ST1000MX---Zapco ST-4XSQ---- SI BM mk5 Subs---SI TM65v2 Midbass--- SI M3 mids--- SI M25 xbl2 tweeters ----- 2016 MECA street class 3rd place at world finals

03-22-2015, 08:30 PM	#34 (permalink)
NefariousZ34 Base Member Join Date: Mar 2015 Location: FWB, FL Posts: 230 Drives: 15 MB Nismo Z MT Rep Power: 10	Thanks for all the replies I did complete a complaint to the BBB and the consumers affairs for my state. I have before and after pictures. The worse part is the local stealer ship making it worse not better. Those few pictures I posted are nothing there are many more but the post local dealarship did most of this. They buffed the hell out of the rear quarter panel in front of the wheels so must so it almost looks grey. I believe they lied about installing a new shift assembly. To be clear I have not been back to the original dealership only spoke over the phone. They did not do the clay bar buff and wax job. I was going to have a specialist with great reviews in the area when the service adviser said ya he used them and they do great work but know he has his detail-er does his and looks just as good. I don't want to spam this thread with all the pictures but I have alot.... It is everywhere on the car EXCEPT ON THE ROOF AND HOOD!* this baffles me because yes they were suppose to do the whole car but the roof and hood was the problem not the rest of it there was som lite scratching but nothing as major as now. I think the paint may be done for that's why I'm so pissed and no one owns up to anymore even if you confront them before leaving. I have original pictures found in the introduction page and post pictures after the local dealership did the job. The rim is suppose to be fixed on Wednesday at a different location. So I have a problem from two dealerships now instead of one I am starting to think the person who said cancel the extended warranty plan is right because that's right at 2k I should get back at least that's a start on a new paint job... I don't disagree with a lot of you but I was running out of time and had no alternate vehicle. So I was determined to buy a New or like new Nismo 370z I should have walked on this with the rude * salesman, messing with numbers and saying they aern't responsible for the wheel key etc. A lot of you pointed out that I don't have it in writing I do have recorded calls though Also that I bought a "CPO" and it is listed as such is my in writing. Through Nissan's website it has to meet certain criteria to be a CPO. So being that it says in contract CPO then is that not in writing that all this BS should not be there shifter loose, bad paint, wheel damage, illegal tint, etc... Yes I am young 26, yes I did state that this was my first and last damn time I deal with a stealarship. However I'm not stupid, I did my research the best I could. CPO is listed on Nissan's website read that and tell me I'm wrong and that this is ok. I did go to Nissan they can't do anything. Lastly yes at this point I'm thinking ** their arbitration agreement... They did not meet their agreement as far as the vehicle condition and standards therefore I believe that might be enough for a lawyer to void the arbitration part of that agreement both sides sign if one doesn't hold up does that not void the agreement entirely. As far as enjoying the car that's out of the question at this point I wish I would have just bought the new 2014 right at 40 or hell a 2015 for around 45-46 at least then I wouldn't be dealing with this . Why buy a car with 7k miles for 35 that's going to need a 4k paint job and 500 or so in other repairs the dealership wont fix when I could have put that towards a new one that actually was on the showroom floor. Oh and for the comment runnning it into their GTR cheap bastards didn't have one.. Maybe if they were closer I could have ran it through their showroom floor and take out the juke and altima Sarcasm I understand what all of you are saying and I appreciate the advice and comments and don't worry I did learn a valuable lesson. Don't sign a contract with a dealership. Don't go to a dealership... order the car you want go up with a lawyer and notary to pick it up record everything and give them cash tell them ** you and have a nice day. Unfortunately looks like I might be coming out upside down on this car because I'm thinking about selling it and getting away from Nissan entirely. Since technically they don't really exist in the U.S. anyway just buildings with their name on them. That's about all the advice I think I can take or need unless a lawyer or someone who knows exactly what to do PMs me. I never did get a PM from the one mentioned that may know a fix. But I do appreciate all the advice, responses, and concern even if some of it was a little trolling. mikewo6o likes this.

03-22-2015, 10:03 PM	#35 (permalink)
Z-Girl 12 A True Z Fanatic Join Date: Apr 2012 Location: Florida Posts: 4,105 Drives: Spirited Rep Power: 11716	Wow totally sucks...i would have walked out when I saw the curb rash liar. I hate liars...freakin losers. I hope it works out for you. __________________ 2012 Z-SOLD 2014 Nismo #565 Fast Intentions CBE/HFC/Swift/SPC/RJM/H&R-15/20mm/Z1 CAI/Headers/Intake Manifold w/Uprev Tune 328.31whp/263.64tq

03-23-2015, 07:23 AM	#36 (permalink)
bvl Enthusiast Member Join Date: May 2011 Location: PA Posts: 362 Drives: MB Roadster (sold) Rep Power: 14	Ah...to be 26 again. My world was my car and anything about it wrong was the end of said world. Alpine White GSR I tracked at the time. I remember when my ex scratched the wing with the garage door.... You saved 10K for 7K of miles which is nothing. I don't think its a bad deal. I understand I cannot see the paint and what it looks like, but I would think a new paint job is a bit extreme. Professional details do wonders. The Nissan's paint is not what I would call think: I and many others run clear bra on part of the car to help and you should do the same once its looking pretty. Anytime you bring in a lawyer you typically lose out: they are not free. Only in extreme cases where their fees would be recouped (full lemon law, breach of warranty) is it a slam dunk. You already were a tad rash getting the car, don't be too rash getting rid of it and losing more coin. Give it time to work out, and drive the snot out of it. Its the same car you said drove like any other Nismo: how can you not enjoy that? The ZR you see on the left: we got used with 2400 miles. My 335d: 32K. X1? 21K. Cayman? 15K. I have not bough a new car since 2001, which was a WRX 5 door. No car was perfect from the exterior: paint chips, scratches I could buff...but the cost savings got me a Cayman. - b Streetlife and falicfr like this. Last edited by bvl; 03-23-2015 at 07:25 AM.

03-22-2015, 03:07 PM	#31 (permalink)
HEK Enthusiast Member Join Date: Apr 2009 Location: WESTFIELD, MA Age: 66 Posts: 491 Drives: '13 Z Tour Sports 6m Rep Power: 660	Can I ask if this was your first dealing with a dealer?...I have since 1976 bought brand new cars and have learned to step away when I get BS, simple. My stepdaughter bought a car via internet and we both drove to FL to see the car which we did not get it but were able to negociate a price lower from another dealer down the road on a similar car. Can I ask your age, because if you're young/ female or a foreigner they will take advantage of you, dealer scumbags tactics, sorry to read such case, good luck lawyer yp and call the BBB

03-23-2015, 07:37 AM	#37 (permalink)
brancky3 Track Member Join Date: Jun 2014 Location: Greer, SC Age: 37 Posts: 754 Drives: 14 370Z Gun Metallic Rep Power: 16	Take it one step at a time. Cancel the warranty, contact a professional detailer, and go from there. You got a great price - if there was a Nismo for that cheap around me I would have bought it over my base 2014 in a heartbeat. __________________ 2014 Nissan 370z Gun Metallic 6-spd Test Pipes \| Nismo CBE \| Stillen Gen3 \| Swift springs \| Advanation Sway Bars \| RJM Clutch \| GTR DBA Premium Wheels

04-24-2015, 05:06 PM	#39 (permalink)
NefariousZ34 Base Member Join Date: Mar 2015 Location: FWB, FL Posts: 230 Drives: 15 MB Nismo Z MT Rep Power: 10	End Results Nissan Corporate did get involved and I came out much much happier with a car that doesn't seem to have any issues as you can see I'm very relieved now, it was to the point I was calling around for lawyers, contacted the BBB, and atorney's general. In the end it was NISSAN CORPORATE who helped me. The dealership just insulted me with a lowball pay off and lied on their response to complaints. Thanks for all the support and advice especially DYNAZOR for taking time to pm me and walk me through that struggle! jaytirbhaw and Memphis370Z like this.

04-24-2015, 05:39 PM	#40 (permalink)
Zipper 104 Enthusiast Member Join Date: Aug 2014 Location: Canada's Wet Coast Posts: 480 Drives: '13 PW/Frost/Spt/AT Rep Power: 11	Nice Glad to see you got that sorted out. It would have killed me. Nice wheels, BTW. 104

04-24-2015, 09:38 PM	#41 (permalink)
NefariousZ34 Base Member Join Date: Mar 2015 Location: FWB, FL Posts: 230 Drives: 15 MB Nismo Z MT Rep Power: 10	Thanks Zipper 104 at first I was against the rims but they are starting to grow on me.. I think they will be able to hold up better than the older nismo rims rock chips were murder just on the short time I had that car I would see new little nicks around the edges. I loved the color and style 13/14 nismo rays but the paint on them didn't seem to like rocks just like our bumpers and hoods lol

04-25-2015, 12:27 AM	#43 (permalink)
Spooler A True Z Fanatic Join Date: Jun 2014 Location: Ga Posts: 13,877 Drives: 2013 Nismo 370z Rep Power: 2684392	Nice ride, glad it worked out for you.

04-25-2015, 06:10 PM	#44 (permalink)
Drakonis GTR Base Member Join Date: Dec 2012 Location: Orlando, FL Posts: 154 Drives: 09' 370Z B/S Rd M6 Rep Power: 13	Congrats on getting everything worked out! At least now you can relax and enjoy what you were hoping to get right from the onset. Welcome to the club man! __________________ 2009 Nissan 370Z Base w/ Sport Package F.I . LTHs with Non-Resonated Cat-back exhaust (C.F.) / Stillen Gen3 CAI / Up-Rev Tune

04-25-2015, 08:45 PM	#45 (permalink)
kay.zee Banned Join Date: Apr 2015 Location: Walnut Creek,Ca Posts: 67 Drives: not a nissan Rep Power: 0	Wow that's a lot of hell to get a car , good thing it worked out

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